Applications won't stay downloaded on SD Card
After the update, all my applications I moved to the SD Card were "shadowed" out on my screen. When I clicked to open the applications, it would tell me the app didn't exist. I took the card out, put it in my computer, copied the card to my desktop and reformatted the card. Then transferred all the apps back to the card and it still didn't work. I then had to uninstall all the applications and reinstall and transfer back to the SD card. One by one the apps started to delete themselves from the SD card again. The applications will not stay downloaded on the SD card. Is anyone having this issue after the update?
I have about 2000 pictures and the apps that can't be moved to the SD card along with some music I haven't moved yet. I have available about 4GB of space left. I wanted to save space on the phone and use the 58GB available on the card. The music that's on the card will stay but the apps won't
Sent from my Verizon Wireless 4G LTE smartphone
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Hi again, ;o)
I found this advice in another thread (here), which you might find helpful...
Unregistering the iMac from .Mac syncing and re-registering it (replacing the computer's information with the .Mac information) resolved the issue.
The .Mac sync information was Reset (i.e. recopied in it's entirety) from the MacBook (the 'good' computer) to .Mac prior to unregistering and re-registering the iMac, so a fresh copy of the sync could be loaded from .Mac to the iMac.
I hope this helps the others who have had this problem.
Regards,
Art
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Sent from my Verizon Wireless 4G LTE smartphone -
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Maybe heresince yu proviced little informatin about what security code yu are talking about.
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It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.) -
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I tried dragging com.apple.safari.plist to the desktop, then relaunching safari, but it crashed again. Here's the crash report, hopefully this will help someone figure my problem
Process:
Safari [371]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.7 (6534.57.2)
Build Info:
WebBrowser-75345702~2
Code Type:
X86-64 (Native)
Parent Process: launchd [148]
Date/Time:
2012-09-26 14:45:24.516 -0400
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:
27200 sec
Crashes Since Last Report:
12
Per-App Interval Since Last Report: 1764 sec
Per-App Crashes Since Last Report: 12
Anonymous UUID:
181327B3-15D7-4774-A34A-72B300E67815
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Crashed Thread: 2 WebCore: IconDatabase
Thread 0: Dispatch queue: com.apple.main-thread
0 com.apple.AppKit
0x00007fff87f38494 -[NSViewHierarchyLock lockForReadingWithExceptionHandler:] + 256
1 com.apple.AppKit
0x00007fff88008559 -[NSView _sendViewWillDrawInRect:clipRootView:suppressRecursion:] + 1527
2 com.apple.AppKit
0x00007fff87f83bd1 -[NSView displayIfNeeded] + 908
3 com.apple.Safari.framework
0x00007fff805a2646 -[BrowserWindow displayIfNeeded] + 43
4 com.apple.AppKit
0x00007fff87f7eaba _handleWindowNeedsDisplay + 678
5 com.apple.CoreFoundation
0x00007fff83ec5b07 __CFRunLoopDoObservers + 519
6 com.apple.CoreFoundation
0x00007fff83ea1434 __CFRunLoopRun + 468
7 com.apple.CoreFoundation
0x00007fff83ea0d8f CFRunLoopRunSpecific + 575
8 com.apple.HIToolbox
0x00007fff85ff97ee RunCurrentEventLoopInMode + 333
9 com.apple.HIToolbox
0x00007fff85ff95f3 ReceiveNextEventCommon + 310
10 com.apple.HIToolbox
0x00007fff85ff94ac BlockUntilNextEventMatchingListInMode + 59
11 com.apple.AppKit
0x00007fff87f53eb2 _DPSNextEvent + 708
12 com.apple.AppKit
0x00007fff87f53801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
13 com.apple.Safari.framework
0x00007fff805483a8 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 177
14 com.apple.AppKit
0x00007fff87f1968f -[NSApplication run] + 395
15 com.apple.AppKit
0x00007fff87f123b0 NSApplicationMain + 364
16 com.apple.Safari.framework
0x00007fff80705ba0 SafariMain + 200
17 com.apple.Safari
0x0000000100000f1c 0x100000000 + 3868
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib
0x00007fff836a3c0a kevent + 10
1 libSystem.B.dylib
0x00007fff836a5add _dispatch_mgr_invoke + 154
2 libSystem.B.dylib
0x00007fff836a57b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib
0x00007fff836a52de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib
0x00007fff836a4c08 _pthread_wqthread + 353
5 libSystem.B.dylib
0x00007fff836a4aa5 start_wqthread + 13
Thread 2 Crashed: WebCore: IconDatabase
0 com.apple.WebCore
0x00007fff82250d7d bool ***::HashTable<***::String, std::pair<***::String, WebCore::PageURLRecord*>, ***::PairFirstExtractor<std::pair<***::String, WebCore::PageURLRecord*> >, ***::StringHash, ***::PairHashTraits<***::HashTraits<***::String>, ***::HashTraits<WebCore::PageURLRecord*> >, ***::HashTraits<***::String> >::contains<***::IdentityHashTranslator<***::StringHash>, ***::String>(***::String const&) const + 45
1 com.apple.WebCore
0x00007fff8188946b WebCore::IconDatabase::pruneUnretainedIcons() + 331
2 com.apple.WebCore
0x00007fff81871d0a WebCore::IconDatabase::syncThreadMainLoop() + 362
3 com.apple.WebCore
0x00007fff8186f0a8 WebCore::IconDatabase::iconDatabaseSyncThread() + 296
4 libSystem.B.dylib
0x00007fff836c3fd6 _pthread_start + 331
5 libSystem.B.dylib
0x00007fff836c3e89 thread_start + 13
Thread 3:
0 libSystem.B.dylib
0x00007fff8368ad7a mach_msg_trap + 10
1 libSystem.B.dylib
0x00007fff8368b3ed mach_msg + 59
2 com.apple.QuartzCore
0x00007fff814fb396 CA::Render::Server::server_thread(void*) + 177
3 com.apple.QuartzCore
0x00007fff814fb2d6 thread_fun + 34
4 libSystem.B.dylib
0x00007fff836c3fd6 _pthread_start + 331
5 libSystem.B.dylib
0x00007fff836c3e89 thread_start + 13
Thread 4:
0 libSystem.B.dylib
0x00007fff836a4a2a __workq_kernreturn + 10
1 libSystem.B.dylib
0x00007fff836a4e3c _pthread_wqthread + 917
2 libSystem.B.dylib
0x00007fff836a4aa5 start_wqthread + 13
Thread 5:
0 libSystem.B.dylib
0x00007fff8368ad7a mach_msg_trap + 10
1 libSystem.B.dylib
0x00007fff8368b3ed mach_msg + 59
2 com.apple.CoreFoundation
0x00007fff83ea1902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation
0x00007fff83ea0d8f CFRunLoopRunSpecific + 575
4 com.apple.Foundation
0x00007fff86d8a14f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation
0x00007fff86d0b114 __NSThread__main__ + 1429
6 libSystem.B.dylib
0x00007fff836c3fd6 _pthread_start + 331
7 libSystem.B.dylib
0x00007fff836c3e89 thread_start + 13
Thread 6: Safari: SafeBrowsingManager
0 libSystem.B.dylib
0x00007fff8368ad7a mach_msg_trap + 10
1 libSystem.B.dylib
0x00007fff8368b3ed mach_msg + 59
2 com.apple.CoreFoundation
0x00007fff83ea1902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation
0x00007fff83ea0d8f CFRunLoopRunSpecific + 575
4 com.apple.Safari.framework
0x00007fff806be07d Safari::MessageRunLoop::threadBody() + 107
5 com.apple.Safari.framework
0x00007fff806be0b7 Safari::MessageRunLoop::threadCallback(void*) + 9
6 libSystem.B.dylib
0x00007fff836c3fd6 _pthread_start + 331
7 libSystem.B.dylib
0x00007fff836c3e89 thread_start + 13
Thread 7: Safari: SnapshotStore
0 libSystem.B.dylib
0x00007fff836c5a6a __semwait_signal + 10
1 libSystem.B.dylib
0x00007fff836c9881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore
0x00007fff8646d3b0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari.framework
0x00007fff8073953b Safari::MessageQueueWaitResult Safari::MessageQueue<***::RefPtr<Safari::SnapshotStore::DiskAccessMessage> >::waitForMessageFilteredWithTimeout<bool ()(***::RefPtr<Safari::SnapshotStore::DiskAccessMessage>&)>(***::RefPtr<Safari: :SnapshotStore::DiskAccessMessage>&, bool (&)(***::RefPtr<Safari::SnapshotStore::DiskAccessMessage>&), double) + 149
4 com.apple.Safari.framework
0x00007fff807379ad Safari::SnapshotStore::diskAccessThreadBody() + 115
5 com.apple.Safari.framework
0x00007fff80737b2d Safari::SnapshotStore::diskAccessThreadCallback(void*) + 9
6 libSystem.B.dylib
0x00007fff836c3fd6 _pthread_start + 331
7 libSystem.B.dylib
0x00007fff836c3e89 thread_start + 13
Thread 8:
0 libSystem.B.dylib
0x00007fff8368adda semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib
0x00007fff836c9772 _pthread_cond_wait + 1015
2 com.apple.CoreVideo
0x00007fff80e81de6 CVDisplayLink::waitUntil(unsigned long long) + 252
3 com.apple.CoreVideo
0x00007fff80e812a2 CVDisplayLink::runIOThread() + 644
4 com.apple.CoreVideo
0x00007fff80e80fe3 startIOThread(void*) + 139
5 libSystem.B.dylib
0x00007fff836c3fd6 _pthread_start + 331
6 libSystem.B.dylib
0x00007fff836c3e89 thread_start + 13
Thread 2 crashed with X86 Thread State (64-bit):
rax: 0x00000000000003ff rbx: 0x0000000100573840 rcx: 0x0000000100137c38 rdx: 0x00000000ffffffff
rdi: 0x0000000100535950 rsi: 0x00000001007c0dd0 rbp: 0x00000001007c0cd0 rsp: 0x00000001007c0c90
r8: 0x0000000100535900 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x00007fff8479c940
r12: 0x0000000000000001 r13: 0x00000001005358f8 r14: 0x0000000100535800 r15: 0x0000000100594000
rip: 0x00007fff82250d7d rfl: 0x0000000000010206 cr2: 0x0000000000000018
Binary Images:
0x100000000 -
0x100000fff com.apple.Safari 5.1.7 (6534.57.2) <2208AB17-7F39-5DC1-AE9F-7946DEE3CA0B> /Applications/Safari.app/Contents/MacOS/Safari
0x100669000 -
0x10068ffff GLRendererFloat ??? (???) <38621D22-8F49-F937-851B-E21BD49A8A88> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x115313000 -
0x1154a6fe7 GLEngine ??? (???) <BCE83654-81EC-D231-ED6E-1DD449B891F2> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x115e6e000 -
0x116291fef libclh.dylib 3.1.1 C (3.1.1) <432F5475-F934-92A0-FB49-78F03DA82176> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x200000000 -
0x200787fe7 com.apple.GeForceGLDriver 1.6.36 (6.3.6) <4F23289A-D45A-0630-8D7F-4C35A4D2AA00> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
0x7fff5fc00000 -
0x7fff5fc3bdef dyld 132.1 (???) <472D950D-70F8-B810-A959-9184C2AA6C74> /usr/lib/dyld
0x7fff80033000 -
0x7fff80064fff libGLImage.dylib ??? (???) <562565E1-AA65-FE96-13FF-437410C886D0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff80096000 -
0x7fff800abff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <DC999B32-BF41-94C8-0583-27D9AB463E8B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff800ac000 -
0x7fff800c5fff com.apple.CFOpenDirectory 10.6 (10.6) <CCF79716-7CC6-2520-C6EB-A4F56AD0A207> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff800c6000 -
0x7fff800c7ff7 com.apple.TrustEvaluationAgent 1.1 (1) <74800EE8-C14C-18C9-C208-20BBDB982D40> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff800c8000 -
0x7fff80178fff edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff80179000 -
0x7fff801c2ff7 com.apple.securityinterface 4.0.1 (40418.0.1) <9AF33A9F-2D8C-2AE6-868C-EA836C861031> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff80324000 -
0x7fff8036cff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <170DE04F-89AB-E295-0880-D69CAFBD7979> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff8036d000 -
0x7fff80398ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <3630A97F-55C1-3F34-CA63-3847653C9645> /usr/lib/libxslt.1.dylib
0x7fff80434000 -
0x7fff80483ff7 com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <01B370FB-D524-F660-3826-E85B7F0D85CD> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x7fff804e7000 -
0x7fff80d19fe7 com.apple.Safari.framework 6534 (6534.57.2) <596F6CCF-D815-1727-8E58-8B8EE0E44753> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x7fff80d1a000 -
0x7fff80d1aff7 com.apple.CoreServices 44 (44) <DC7400FB-851E-7B8A-5BF6-6F50094302FB> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff80d1b000 -
0x7fff80d1bff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <2BB7D669-4B40-6A52-ADBD-DA4DB3BC0B1B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff80d1c000 -
0x7fff80d22ff7 com.apple.CommerceCore 1.0 (9.1) <3691E9BA-BCF4-98C7-EFEC-78DA6825004E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff80d23000 -
0x7fff80d31ff7 libkxld.dylib ??? (???) <8145A534-95CC-9F3C-B78B-AC9898F38C6F> /usr/lib/system/libkxld.dylib
0x7fff80d32000 -
0x7fff80d32ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff80d33000 -
0x7fff80d36ff7 com.apple.securityhi 4.0 (36638) <38935851-09E4-DDAB-DB1D-30ADC39F7ED0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff80d37000 -
0x7fff80e6cfff com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <F4814A13-E557-59AF-30FF-E62929367933> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff80e6d000 -
0x7fff80e7eff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
0x7fff80e7f000 -
0x7fff80ea4ff7 com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff80ea5000 -
0x7fff80eb9ff7 com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <621B7415-A0B9-07A7-F313-36BEEDD7B132> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff80eba000 -
0x7fff80ec7fe7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <1C35FA50-9C70-48DC-9E8D-2054F7A266B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff80ec8000 -
0x7fff80ed3fff com.apple.CrashReporterSupport 10.6.7 (258) <A2CBB18C-BD1C-8650-9091-7687E780E689> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff80ed4000 -
0x7fff80f12fe7 libFontRegistry.dylib ??? (???) <395D7C0D-36B5-B353-0DC8-51ABC0B1C030> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff80f13000 -
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0x7fff89ff8ff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <49B723D1-85F8-F86C-2331-F586C56D68AF> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8a33d000 -
0x7fff8a3cdfff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8a47f000 -
0x7fff8a484fff libGIF.dylib ??? (???) <5B2AF093-1E28-F0CF-2C13-BA9AB4E2E177> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8a545000 -
0x7fff8a5c1ff7 com.apple.ISSupport 1.9.7 (55) <BAE839AB-9DBD-FB23-F1F1-39445F04D8DA> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x7fff8a823000 -
0x7fff8a85efff com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff8a85f000 -
0x7fff8a880fe7 libPng.dylib ??? (???) <14F055F9-D7B2-27B2-E2CF-F0A222BFF14D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8a881000 -
0x7fff8a884ff7 libCoreVMClient.dylib ??? (???) <75819794-3B7A-8944-D004-7EA6DD7CE836> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fffffe00000 -
0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000 / 2
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000 / 5
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000 / 2 -
For the past few months, my Mac has been acting weird. EVERY time I boot up the computer, Messages opens automaticallly (I am runing OS X 10.8.x). I quit the app, but it just re-opens a few seconds later! It just won't stay off! I've looked it up online and nothing helps. I have no idea what to do!!!
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
"No response" occurs so frequently that Firefox is non-functioning. I have had to resort to using IE & Chrome. UGH! Typically, Firefox won't stay up long enough to try recommended fixes. Any suggestions?
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back soon.
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