Apply and OK buttons greyed out in console after updating custom lists

Service Manager 2010 SP1
I updated some custom lists that are used in our incidents and now the OK and Apply buttons are greyed out in the console. It's been years since I built this out and I'm hazy on how it all works. I tried putting everything back the way it was but the buttons
are still greyed out. Any new incidents created AFTER I made the changes to the lists are working OK.
Any ideas what happened here?
Any help appreciated, thanks,
Dan

yes, that's usually the reason but as far as I can tell, all of the required fields are filled out and I've even changed each of the fields to see if that would help but it doesn't.
This only seems to be happening with 20-30 tickets that were created before I changed my lists. Newly created tickets are OK.

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