Approval By Email

Hello Experts,
We are on SRM4.0 classic scenario, SP 11. We are using offline approval method to approve the shopping carts. ( Approval by email). We have also implemented N step approval workflow using BADI.
Once the shopping cart is created and saved then system will send the mails for all the work items using RSWUWFMLEC. But when we approve it thro outlook not all the email reaches SAP system user inbox. In our case it is WF-BATCH user which should receive the emails. This is not a consistent behavior. Sometimes we may receive the emails for all the approved items via outlook in WF BATCH users inbox or some time only one or two.
Pls. advice if we are missing anything in customizing or what are the check points for this.
Appreciate your feedback on this issue.
Thanks & Regards

Hi,
Please check the background job scehduled for the report "RBBP_OFFLINE_EVAL".This job will be responsible for processing the approval mails sent to WF-BATCH user's inbox.
If the emails are not coming to WF-BATCH user's inbox at all,please check the inbound mail settings in transaction SCOT.
Also if the password of the user WF-BATCH user is chnaged frequently ,there could be a password synchronisaion problem as this WF-BATCH user details are used for the inbound mail settings in various transactions..e.g. in SICF,under the SAPCONNECT node,you need to neter the WF-BATCH user login details.Please refer the note "Note 455140 - Configuration of e-mail, fax, paging or SMS using SMTP" for more details.
BR,
Disha.

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