Approval Preview doesnu2019t show anything in SC

Hello
When we create a shopping cart, before we save, we want to display the approvers via the Approval Preview but the system does not show anything. Once saved the SC,the approvers are displayed normally. We have implemented the BADI to get multiple level approvals in SC.
We have SRM 4.00 and the support package SAPKIBKS13 for SRM_SERVER 500
Thanks in advance, Juan Manuel

Hi
Which SRM version are you using ? Are you using Item level workflow or SC level workflow ? standard or custom workflow ?
Seems to be a bug, which can solved out, using the SAP OSS Notes.
Please go through the following links ->
SC getting approved even after Rejection
SC status Approved even if Rejected in Item level apporval WF
REJECTED ITEM STATUS IS DISPLAYED WRONGLY
SC STATUS DISPLAYED WRONGLY AFTER REJECTION
"Shopping cart Approved but status is Awaiting Approval"
Regards
- Atul

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Approval preview showing diferent status depending on transaction used.

Dear Gurus,
-SRM4.0
-N step approval BADI implemented ( up to three levels)
We are facing next issue:
To reproduce the error: Create a SC that requires three levels of approving. Next approver level 1 completes the SC. SC goes to approveru2019s level 2 inbox. Approver level 2 is out of office and outlook mails back automatically as u201C I am out of officeu201D.
-By cheking swi6 SC shows the correct status: approved by approver level 1 and awaiting approval of the other 2 ones.
-By checking SC via u201C check status>Approval previewu201D: SC shows the correct status: approved by approver level 1 and awaiting approval of the other 2 ones.
-By checking SC via u201C Monitoring SC> Approval preview: SC shows the SC as approved by approver level 2.
Any ideas about why approval preview differs depending on the tx used?
Thanks and Regards,
Abraham

Issue due to ITS. Using ITS external instead of Internal one.

Approval Preview (Only first approver is displayed after 1 approval step)

Hello Everyone!
We have a scenario in PROD wherein the approval preview doesn't show all approvers in the screen. At first, when the Contract document is prepared (not yet approved/created) and then the approval preview is displayed, the screen correctly shows the 3 approvers with status 'To be approved by'. However, when the document was created and that the first approver already approved the document, the approval preview only shows 1 approver line in the approval preview (table) with a status 'Approved by'. The next 2 approvers are not displayed in the screen.
When we checked the document in BBP_PD and in SWI1, the workflow correctly identified the next approvers and even sent some notifications for them to approve. This is more on the screen problem. The approval preview (table) only shows the 1st approver who approved the document. We want to see all the approvers (with different status) in the approval preview so that we may know who already approved the document and who are the ones to still approve the document.
We only experience this in PRD, and this scenario (document) works both in DEV and QAS. Please let us know the SAP Notes related to this. The affected documents are Contract and PO.
Thanks and regards,
Reymar

Hi Masa,
There were no applied notes related to approval preview (table) in DEV and QAS system.
We have SRM 5.0 component version; SRM Server 5.50 ; SP13.
Would you know any cause of this issue?
Thank you very much.
Regards,
Reymar

The approver does not show in the approval preview after saving sh. cart

Hi ,
I would appreciate if anyone can reply me for fixing the problem.
Problem: The approver does not show in the approval preview after the shopping cart is saved, however before saving the shopping cart it shows the approver in the approval preview. We are using two workflows: WS10000060 Auto approval and WS10000276- 1 level spending limit approval.
Details of the problem:
The following steps specify the problem in detail , it is applicable for both the workflows WS10000060 Auto approval and WS10000276- 1 level spending limit approval.
1.     Shopping created
2.     The approval preview shows the approver ( please see #1 in the attached document) before saving the shopping cart.
3.     Shopping cart is saved.
4.     After saving , Check status transaction shows the shopping cart in status awaiting approval
5.     The section approval shows No workflow started , application error occurred
6.     T.Code SWI1 shows the workitem created for the shopping cart but in error.
7.     The work item container does not show any agents
I would appreciate it anyone can reply as to how to fix it ASAP.
Best Regards
Pawan

Hi Disha,
I have synchronised through SWU_OBUF several times since yesterday , but still at the same place.
In the workflow customising - The only red entry which I have is for check entries from HR control tables under Mainiatin definition env. and Mainiatin guded procedure for gateway under guided procedure (new in SRM 5.0) .The verification workflow works fine . Also I think these entries will not impact the workflow functionalhese were red even in my earlier system .
SLG1 shows all green entries and there are no entries in RZ20.
I have specified task TS10008126 as general task as I want anyone who is identified by SLAapprover should be able to process the workitem and as per documentation I can specify this task as standard task.
What should I do.. , anything am I missing .
Thanks and Best Regards
Pawan

Show Substitute in Approval Preview

Hi All,
We are running the SRM 4 and we are investigating if it is possible to include substitutes in the approval preview. Does anyone know if this is possible and how you can do it?
Kind Regards,
Christian

Hello,
There is maybe a trick to do this, with minimum development.
In the approval agent determination, add the substitutes of the approver to the approver list. For the system, the substitutes will then be considered as assigned approvers and displayed in the approval preview.
You can retrieve the substitutes of a user with the function RH_SUBSTITUTES_GET.
Rgds,
Pierre

Report in pdf...not showing anything

hii all
i have created report with parameters..... when report is called, its preview opens properly (parameter form is removed, so directly report opens) and shows everything....but when from preview window, File->generate to file->PDF is done.....it does not show anything.......
any idea why this happens....?

yes report is proper even if parameter form is not shown.....but PDF blank....
and if i keep parameter form.. it displays report properly and when i generate PDF it asks for parameter and that time it displays pdf properly....
but i dont want parameter form...thats why i removed it..and so it is not asking for parameter when generating PDF...and i think that why it is not PDF blank....
so any solution to this?

Approval Preview issue

Hi,
Recently we upgraded our production system to SRM 5.5 Server from SRM 3.0. We were using a custom N-step BADI workflow in SRM 3.0. After upgrading it to SRM 5.5 server(we are using the std N-step BADI workflow in our upgraded system), the PO workflows that were awaiting approval before upgrade are not showing the approvers in the approval preview. But the new PO's seems to work fine. The approver list in the wofkflow container for these PO workflows are empty. Have anyone faced this issue before?
Regards,
Maria.

Hi Maria,
   You need to apply several OSS notes based on the Support pack level for the BADI issues like no display of approvers in Apoproval preview,java applet error etc....
Some of them are listed below...Please cehck as epr your SP level whcih ones need to be applied....
Note 999528 - Adding Ad Hoc Approver fails due to comit error
Note 952108 - Incorrect error message when approvers are entered
Note 809157 - BBPPREVIEW: Error "Value too large" as of fourth approver
Note 994735 - All BAdI workflows: ApprovalIndex does not begin with 1
Note 924064 - FM BBP_WFL_DIN_FILL_APPROVER: Approvers may be incorrect
Note 983128 - Approval WF Fragment Has No User Assignment
923463     BAdI n-step approval - Container inconsistent for 1st step
901068     BAdI Workflows: Enhancement of Note 896556
909871     Error in BAdI workflow without approval
903015     BAdI Workflows: Events and parallel steps
894978     APPROVERLIST container element has incorrect approver status
903200     Note for approval status not getting updated
910612     additional note fro SC approval BADI's and WF's
649551     Approval status not getting updated-related note for SP8
690716     Approval status not getting updated-related note for SP8
930750     restart of classic WF's(issue is with Support pack 9)
525577     Approval Preview - Details for approver not displayed.
BR,
Disha.
Pls reward points for useful answers.

SWWL - delete work item - approval preview log??

Hi all,
SRM 5.0 ECS.
We have implemented custom n step approval wf for shopping cart .The shopping cart has PO and invoice created and the header status for shopping cart is approved.However now the workflow has restarted for the cart and I need to delete the work items from the approvers inbox.
If i delete the work items from SWWL transaction,will the shopping cart status still be "APPROVED"???
Is SWWL the best way to delete the work items??What will the approval preview for the shopping cart show after I delete the work item?

Once, Workfiow item is approved, Workitem disappears from inbox right..
Why do you use SWWL transaction to delete the workitems..
Can you elaborate the issue..Please.
Thanks,
Balaji.T

Display approval substitutes in approval preview

Hi,
we have the following scenarion in SRM 4.0:
1.
Approver A assigns Approver B as an active substitute
Approver A assigns Approver C as a passive substitute
2.
Requsitioner creates a Shopping Cart where Approver A is the approver.
3.
Requsitioner enters approval preview and Approver A is displayed as approving manager
Questions is:
Is there any way of displaying that Approver B is setup as an active substitute and that
Approver C is a passive substitute?
There is a function module BBP_PDH_WFL_APPROVAL_SIMULATE where approvers are saved to a table et_adhoc_agents
Perhaps this table could be "looped" through and for each approver, add a line if there exist any substitutes.
I heard about a function module that retrieves substitutes when provided a userid, is this any FM like this?
Possible other solutions?
I have a feeling that this might be solved by using standard SAP functionality, perhaps someone knows anything about this?
Thanks for all future help!
Kind regards,
Teodor

Hi,
There is one Function Module which is used for retrieveing the substitutes available for a specific user.
this is not SRM Function module , but is used in SRM.
FM is
RH_SUBSTITUTIONS_GET
---> with import parameters
USER_TYPE                       US
USER_NAME
SEARCH_DATE
ACT_PLVAR
READ_ONLY_ACTIVE                X
USER_TYPE IS ALWAYS   US
USER_NAME IS INPUT FOR THE USER
SEARCH_DATE IS THE DATE ( EACH SUBSTITUTE WILL HAVE START DATE AND END DATE).
READ_ONLY_ACTIVE = X RETRIEVES ONLY ACTIVE APPROVERS AND
READ_ONLY_ACTIVE = EMPTY RETRIEVES BOTH ACTIVE AND PASSIVE APPROVERS ON GIVEN DATE.
>
THIS FM YOU HAVE TO USE WHEN THE APPROVAL PREVIEW IS SHOWN IN SRM.

Wrong display in Approval preview in confirmation

Hi Guys,
In our system we changed the approval process for confirmations. We created a copy of workflow WS10400002 and added a new step in which we redetermine the approver. In some cases we do not want any approval any more and we exit the workflow after setting the aproval state on '0'.
The confirmation is then being processed as it should be but the graphic approval screen (applet) shows a step with 'To be approved by (empty)' and a step with 'a question mark'.
The table display however is empty and that is correct.
Does any body know how I can fix this ?
Thanks

Hi,
You should also activate the workflow template "WS10400010" which is a Zero step approval process and than build your start conditions to determine whether the 2-step workflow you have defined or the std. zero step needs to be triggered.
If that is not possible a very simple workaround would be to create a dummy user in the SRM system and put the first name as "No approval required" and determine this user as your agent when you do not want to subject your confirmation to an approval process. This should take care of your approval preview problem
Regards,
Mohammedi

Approval Preview Graphic not syncing with Approval Text in SRM 4.0

We are currently using SRM 4.0 in an extended classic setup and have the following issue.
When creating a shopping cart/PO in SRM and looking at the approvals pending/processed or waiting the approval preview screen is different when choosing graphical display as opposed to text display. The graphical display appears to be the accurate source showing the current status of the work items but the text display will show something the work item as awaiting approval by the individual. The In process since description and processed on descriptions on the text display appear correct but the status and the approver are inaccurate.
Has anyone seen this issue before and can lend a hand to what could possible resolve it?

Hi Robert,
I faced the same in SRM 4.0. As usually users are not looking into the text display
we did not further follow up on that issue. Usually Graphics and Text should be
same. It depends on the saved cookies and stored internet pages corresponding
to the used Browser Version.
I cannot recap SAP's answer on that issue - did you also open an OSS?
Thanks,
Claudia

Workflow applet in approval preview (shopping cart) changed in SRM 5.0

Hi,
we have upgrade from EBP 3.0 to SRM 5.0.
The approval preview in the shopping cart transactions (f.e. BBPSC03) now shows only the approval state (in grahpic mode), not the step description from the workflow definition.
In EBP 3.0 was showed the step description.
How can we change the applet output ?
B.Rauer

Hi
Please specify the SRM version(Support packs) details in next reply.
Meanwhile, please go through the following SAP OSS Notes, which will definitely help ->
Note 798295 BADI workflow: SRM 3.0 upgrade to 4.0 approver list -> main
Note 748655 SC APPROVAL GRAPHIC PREVIEW NOT CORRECT FOR BADI APPROVERS
Note 843636 PO BADI WORKFLOW does not assign correct approvers
Note 861147 BAdI workflow: Adjusting step name to runtime
Note 883207 BBP_WFL_DIN_APPR_BY_RULE_GET: if BAdI not implemented
Note 713567 SRM-EBP-WFL: Limit is ignored in WS14000109
Note 923463 BAdI n-step approval - Container inconsistent for 1st step
Note 901068 BAdI Workflows: Enhancement of Note 896556
Note 898768 BADI Workflow: Determining current approvers
Note 861147 BAdI workflow: Adjusting step name to runtime
Note 688724 BADI workflow: Problems with substitute
Note 788584 BADI Workflow: empty WI_ID in approver table
Note 780021 BADI Workflow: subsequent approvers after rejection
Do let me know.
Regards
- Atul

Shopping Cart change by approver is not updating in approval preview screen

We are using SRM 4.0 in ECS and have been noticing a problem with the approval preview on the shopping cart when the shopping cart is changed or rejected by one of the added approvers.
The shopping cart was created with multiple line items for materials and when the shopping cart was ordered it workflowed to the 1st approver that was added. He noticed that a price was wrong on one of the line items of the shopping and proceeded to change it and then approved the SC. The approval preview screen in the SC shows that it was approved but the preview does not show that it was forwarded to the next approver listed on the preview screen. However checking in the backend I'm showing the SC sitting in the inbox of the next approver stating: Your shopping cart 'MD D&C LL1 dvf Vetco-Subsea Wellhead Eq' was changed/rejected in part. Please check.
Why isn't the approval preview updating when the SC is rejected or changed?

hi,
This behaviour of the system is as follows , when the first approvers makes the changes and then approves the cart , it will go to the requestor of the shopping cart , and wether the workflow should restart --->
depends on the security level of the approver who is changing the cart -->
you can find the security level of the approver --> in the transaction SU01 ---> persononalization tab ---> key bbp_wfl_security
and the text you have mentioned --->
Your shopping cart 'MD D&C LL1 dvf Vetco-Subsea Wellhead Eq' was changed/rejected in part
this is for the requestor of the cart ---> this is mail which specifies that the first approver has partially approved the cart.

Shopping Cart Approval Preview Issue in the Portal

Hi Everbody
In My SRM Portal, when the approver changes any text or any date like that in the shopping cart it should come for the accept changes to the creator inbox, and when he sees the approval preview it is showing the creators name, but my functinal guy says that the approval person should be there but not the creator person in the preview and when the creator of the sc accepts the changes it is showing that it is approved by the creator name but he says that it should be approver name not the creator name.
so can boby please suggest me in this, thanks in advance.

Hi ,
Which WFL are you using, AC or PC? It is Badi approval WFL?
What is your system version ans Support Pack?
Thanks,
Melina

Wrong Approval Preview in GOA

Hi All,
We are getting some wrong updates in approval stauts and approval preview in GOA.
We have N step Badi and working in SRM4. User has done some minor changes in the GOA and released GOA. But then its gone for approval. Now approval steps are completed. In header level of GOA its showing status as Awating approval but in preview tab its showing as Approved. Since due to this changes made by user are not getting distibuted in backend.
We have check RZ20 but no logs. We have checked SWI1andSWI6 but here all steps and tasks are completed. Even in BBP_PD its showing WF is completed.
What could be the probable cause for this mismatch of approval.
Regards,

Hi,
You should also activate the workflow template "WS10400010" which is a Zero step approval process and than build your start conditions to determine whether the 2-step workflow you have defined or the std. zero step needs to be triggered.
If that is not possible a very simple workaround would be to create a dummy user in the SRM system and put the first name as "No approval required" and determine this user as your agent when you do not want to subject your confirmation to an approval process. This should take care of your approval preview problem
Regards,
Mohammedi

Approval Preview doesnu2019t show anything in SC

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