Approval preview showing diferent status depending on transaction used.

Dear Gurus,
-SRM4.0
-N step approval BADI implemented ( up to three levels)
We are facing next issue:
To reproduce the error: Create a SC that requires three levels of approving. Next approver level 1 completes the SC. SC goes to approveru2019s level 2 inbox. Approver level 2 is out of office and outlook mails back automatically as u201C I am out of officeu201D.
-By cheking swi6 SC shows the correct status: approved by approver level 1 and awaiting approval of the other 2 ones.
-By checking SC via u201C check status>Approval previewu201D: SC shows the correct status: approved by approver level 1 and awaiting approval of the other 2 ones.
-By checking SC via u201C Monitoring SC> Approval preview: SC shows the SC as approved by approver level 2.
Any ideas about why approval preview differs depending on the tx used?
Thanks and Regards,
Abraham

Issue due to ITS. Using ITS external instead of Internal one.

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The approver does not show in the approval preview after saving sh. cart

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I would appreciate if anyone can reply me for fixing the problem.
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Details of the problem:
The following steps specify the problem in detail , it is applicable for both the workflows WS10000060 Auto approval and WS10000276- 1 level spending limit approval.
1.     Shopping created
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3.     Shopping cart is saved.
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When we create a shopping cart, before we save, we want to display the approvers via the Approval Preview but the system does not show anything. Once saved the SC,the approvers are displayed normally. We have implemented the BADI to get multiple level approvals in SC.
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Hi
Which SRM version are you using ? Are you using Item level workflow or SC level workflow ? standard or custom workflow ?
Seems to be a bug, which can solved out, using the SAP OSS Notes.
Please go through the following links ->
SC getting approved even after Rejection
SC status Approved even if Rejected in Item level apporval WF
REJECTED ITEM STATUS IS DISPLAYED WRONGLY
SC STATUS DISPLAYED WRONGLY AFTER REJECTION
"Shopping cart Approved but status is Awaiting Approval"
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Best regards,
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Hi Praveen,
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SAP_ABA     700     0013                     SAPKA70013     Cross-Application Component
SAP_BASIS     700     0013     SAPKB70013     SAP Basis Component
PI_BASIS     2005_1_700     0013     SAPKIPYJ7D     PI_BASIS 2005_1_700
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SAP_BW     700     0015                     SAPKW70015     SAP NetWeaver BI 7.0
SAP_AP     700     0011                     SAPKNA7011     SAP Application Platform
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SRM_SERVER     550     0011     SAPKIBKT11     SRM_SERVER
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Krish

Approval preview not displaying approval details in 'Check Status'

Hi All,
I am facing an issue in the below scenario:-
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Dear Poster,
As no response has been provided to the thread in some time I must assume the issue is resolved, if the question is still valid please create a new thread rephrasing the query and providing as much data as possible to promote response from the community.
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Show Substitute in Approval Preview

Hi All,
We are running the SRM 4 and we are investigating if it is possible to include substitutes in the approval preview. Does anyone know if this is possible and how you can do it?
Kind Regards,
Christian

Hello,
There is maybe a trick to do this, with minimum development.
In the approval agent determination, add the substitutes of the approver to the approver list. For the system, the substitutes will then be considered as assigned approvers and displayed in the approval preview.
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SWWL - delete work item - approval preview log??

Hi all,
SRM 5.0 ECS.
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Once, Workfiow item is approved, Workitem disappears from inbox right..
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We are currently using SRM 4.0 in an extended classic setup and have the following issue.
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Hi Robert,
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we did not further follow up on that issue. Usually Graphics and Text should be
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to the used Browser Version.
I cannot recap SAP's answer on that issue - did you also open an OSS?
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Shopping Cart change by approver is not updating in approval preview screen

We are using SRM 4.0 in ECS and have been noticing a problem with the approval preview on the shopping cart when the shopping cart is changed or rejected by one of the added approvers.
The shopping cart was created with multiple line items for materials and when the shopping cart was ordered it workflowed to the 1st approver that was added. He noticed that a price was wrong on one of the line items of the shopping and proceeded to change it and then approved the SC. The approval preview screen in the SC shows that it was approved but the preview does not show that it was forwarded to the next approver listed on the preview screen. However checking in the backend I'm showing the SC sitting in the inbox of the next approver stating: Your shopping cart 'MD D&C LL1 dvf Vetco-Subsea Wellhead Eq' was changed/rejected in part. Please check.
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hi,
This behaviour of the system is as follows , when the first approvers makes the changes and then approves the cart , it will go to the requestor of the shopping cart , and wether the workflow should restart --->
depends on the security level of the approver who is changing the cart -->
you can find the security level of the approver --> in the transaction SU01 ---> persononalization tab ---> key bbp_wfl_security
and the text you have mentioned --->
Your shopping cart 'MD D&C LL1 dvf Vetco-Subsea Wellhead Eq' was changed/rejected in part
this is for the requestor of the cart ---> this is mail which specifies that the first approver has partially approved the cart.

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Hello Everyone!
We have a scenario in PROD wherein the approval preview doesn't show all approvers in the screen. At first, when the Contract document is prepared (not yet approved/created) and then the approval preview is displayed, the screen correctly shows the 3 approvers with status 'To be approved by'. However, when the document was created and that the first approver already approved the document, the approval preview only shows 1 approver line in the approval preview (table) with a status 'Approved by'. The next 2 approvers are not displayed in the screen.
When we checked the document in BBP_PD and in SWI1, the workflow correctly identified the next approvers and even sent some notifications for them to approve. This is more on the screen problem. The approval preview (table) only shows the 1st approver who approved the document. We want to see all the approvers (with different status) in the approval preview so that we may know who already approved the document and who are the ones to still approve the document.
We only experience this in PRD, and this scenario (document) works both in DEV and QAS. Please let us know the SAP Notes related to this. The affected documents are Contract and PO.
Thanks and regards,
Reymar

Hi Masa,
There were no applied notes related to approval preview (table) in DEV and QAS system.
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Would you know any cause of this issue?
Thank you very much.
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Reymar

Approval Preview issue

Hi,
Recently we upgraded our production system to SRM 5.5 Server from SRM 3.0. We were using a custom N-step BADI workflow in SRM 3.0. After upgrading it to SRM 5.5 server(we are using the std N-step BADI workflow in our upgraded system), the PO workflows that were awaiting approval before upgrade are not showing the approvers in the approval preview. But the new PO's seems to work fine. The approver list in the wofkflow container for these PO workflows are empty. Have anyone faced this issue before?
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Maria.

Hi Maria,
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Some of them are listed below...Please cehck as epr your SP level whcih ones need to be applied....
Note 999528 - Adding Ad Hoc Approver fails due to comit error
Note 952108 - Incorrect error message when approvers are entered
Note 809157 - BBPPREVIEW: Error "Value too large" as of fourth approver
Note 994735 - All BAdI workflows: ApprovalIndex does not begin with 1
Note 924064 - FM BBP_WFL_DIN_FILL_APPROVER: Approvers may be incorrect
Note 983128 - Approval WF Fragment Has No User Assignment
923463     BAdI n-step approval - Container inconsistent for 1st step
901068     BAdI Workflows: Enhancement of Note 896556
909871     Error in BAdI workflow without approval
903015     BAdI Workflows: Events and parallel steps
894978     APPROVERLIST container element has incorrect approver status
903200     Note for approval status not getting updated
910612     additional note fro SC approval BADI's and WF's
649551     Approval status not getting updated-related note for SP8
690716     Approval status not getting updated-related note for SP8
930750     restart of classic WF's(issue is with Support pack 9)
525577     Approval Preview - Details for approver not displayed.
BR,
Disha.
Pls reward points for useful answers.

Workflow applet in approval preview (shopping cart) changed in SRM 5.0

Hi,
we have upgrade from EBP 3.0 to SRM 5.0.
The approval preview in the shopping cart transactions (f.e. BBPSC03) now shows only the approval state (in grahpic mode), not the step description from the workflow definition.
In EBP 3.0 was showed the step description.
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B.Rauer

Hi
Please specify the SRM version(Support packs) details in next reply.
Meanwhile, please go through the following SAP OSS Notes, which will definitely help ->
Note 798295 BADI workflow: SRM 3.0 upgrade to 4.0 approver list -> main
Note 748655 SC APPROVAL GRAPHIC PREVIEW NOT CORRECT FOR BADI APPROVERS
Note 843636 PO BADI WORKFLOW does not assign correct approvers
Note 861147 BAdI workflow: Adjusting step name to runtime
Note 883207 BBP_WFL_DIN_APPR_BY_RULE_GET: if BAdI not implemented
Note 713567 SRM-EBP-WFL: Limit is ignored in WS14000109
Note 923463 BAdI n-step approval - Container inconsistent for 1st step
Note 901068 BAdI Workflows: Enhancement of Note 896556
Note 898768 BADI Workflow: Determining current approvers
Note 861147 BAdI workflow: Adjusting step name to runtime
Note 688724 BADI workflow: Problems with substitute
Note 788584 BADI Workflow: empty WI_ID in approver table
Note 780021 BADI Workflow: subsequent approvers after rejection
Do let me know.
Regards
- Atul

Wrong Approval Preview in GOA

Hi All,
We are getting some wrong updates in approval stauts and approval preview in GOA.
We have N step Badi and working in SRM4. User has done some minor changes in the GOA and released GOA. But then its gone for approval. Now approval steps are completed. In header level of GOA its showing status as Awating approval but in preview tab its showing as Approved. Since due to this changes made by user are not getting distibuted in backend.
We have check RZ20 but no logs. We have checked SWI1andSWI6 but here all steps and tasks are completed. Even in BBP_PD its showing WF is completed.
What could be the probable cause for this mismatch of approval.
Regards,

Hi,
You should also activate the workflow template "WS10400010" which is a Zero step approval process and than build your start conditions to determine whether the 2-step workflow you have defined or the std. zero step needs to be triggered.
If that is not possible a very simple workaround would be to create a dummy user in the SRM system and put the first name as "No approval required" and determine this user as your agent when you do not want to subject your confirmation to an approval process. This should take care of your approval preview problem
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Mohammedi

PCR "Status overview" showing wrong status

Hi,
We are implemeting Personnel Change Requests using Adobe forms. Our approval processes are working fine. But the status overview link in the "Personnel Change Request" tab shows wrong data. It shows the status as "Open/For Approval" for all PCR's submitted irrespective of the actual status. When i check in Started workflows from Txn:SBWP in R/3 i find that a few of these workflows have actually completed.
Is there any configuration that is to be done to display the correct status? Any inputs on this would be of great help.
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Prasath N

Hi Raja,
Thanks a lot for your inputs. Finally i found the issue. I have not set the system status using the task TS50000049 and hence the system the notification remained in "Approval required" status. I was under the impression that this status is set automatically once the approval is completed. Initially when i started the development i had assumed that this task was also used to help in updating the data along with TS50000058. Since we are updating the data in background using certain function modules and BDC's i had removed this step in my custom WF.
I have solved the issue now but still there are some of the questions as given below. Please clarify these if you have any idea on this.
1. There are some hardcoded values like QN44, QN55, PMM4 that are passed to the business transaction. What are these values?
2. How is the system deciding the statuses on these values? Is there a place or table where these business transactions are linked to the Approval texts? 
3. I searched through table TJ01T and found list of business transactions for Notification but i just get an error (in WF log) if i try to use them!!!
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Prasath N

Approval preview process controlled workflow

Hi,
We are using process controlled workflow (N step) for the shopping cart workflows.
While sending the reminder mails to the approvers, we would like to include the approval preview in the email.
In application controlled workflows we could use FM BBP_WFL_DIN_APPR_CONTAINER_GET to get the approval preview details.
Is there a similar function module to pick the approvers/approval status/step name etc for the process controlled workflows so that we can simulate the approval preview?
Thanks
BR
Swetha

Use class /SAPSRM/CL_WF_APV_FACADE. This is used by standard SAP WF Analysis.
Methods - RETRIEVE_PROCESS_HISTORY, GET_CURRENT_PROCESS_STATE, CREATE_PROCESS_FORECAST.
To analyze more, check the program /SAPSRM/WF_CFG_ANALYSIS_002. Check lines 209...216 (These Lines pull Previous Approved Steps, Current Process Step & Gets the approval forecast). However the REJECTED Items (Accept Decision) work little different (which is not captured by this report).
To Identify the current approval process awaiting decision by the requester of the cart, use method GET_CURRENT_PROCESS_STATE, return parameter structure /SAPSRM/S_WF_PROCESS-PROCESS_LEVEL_LIST-DECISIONSET_LIST-ITEM_STATUS_LIST gets you the current status of the item (ACCEPTED, REJECTED, OPEN, INQUIRED). If ITEM_STATUS_LIST-ITEM_STATUS EQ 'REJECTED', then the WF is waiting for acceptance/resubmission from the requester.
To your specific need, pass DOCUMENT_GUID to the class /SAPSRM/CL_WF_APV_FACADE=>GET_CURRENT_PROCESS_STATE get the return parameter /SAPSRM/S_WF_PROCESS. It will give you PROCESS_LEVEL_LIST. Then loop through DECISIONSET_LIST. It contains Table Types of AGENTS_LIST, ITEM_STATUS_LIST, WORKITEM_LIST. At /SAPSRM/S_WF_PROCESS level, you can get all the details of the current process level details
Thanks,
SC

Approval preview showing diferent status depending on transaction used.

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