Approval Procedure not working randomly on sales orders

Question

Hi Experts,
We place approval procedure for 2 users in SAP B1 2007B pl15.
Some SO does not pass approval procedure  and we cannot trace why. The are 2 set up for approval procedure 1 for within on below credit limit. The other one beyond credit limit.
Does anyone have the same problem with Approval procedure?
What do I need to check  to isolate the problem?
Regards,
Amy

Answer 1

Hi Gordon,
We tried to disable the SO query beyond credit limit in a test database to check if the approval procedure will run if there are no other queries checking the credit limit. Now we only have one query running- the SO within credit limit.
We eliminated another possibility for the error. The error occurs for a newly created BP.  The approval procedure will not work in SO  is the first SO ever created in the system. All subsequent SO will go thru the approval procedure even if the SO, DN and Account balance is zero
1)We also tried this query and diabled the SO Beyond Credit Limit
SELECT DISTINCT 'TRUE' from DBO.ORDR T0 INNER JOIN DBO.OCRD T1 ON T0.CardCode=T1.CardCode Where T0.CardCode=$[$4.0.string] and T1.CreditLine >=(
(case when T1.Balance = 0.00 then 0.00 else T1.Balance end) +
(case when T1.OrdersBal = 0.00 then 0.00 else T1.OrdersBal end) +
(case when T1.DNotesBal = 0.00 then 0.00 else T1.DNotesBal end) +
+$[$29.0.number])
2) We also tried the Deviation from credlit limit is less than .01. Still error.
Is this a system error or error in the query?.
Regards,
Amy