Approval request escalation

Hi Guys
I am looking to fulfill the following requirement:
1. When a request is submitted for access to an application , the request is assigned to the requested user's manager. This is fine.
2. When this is not approved for 2 days send a reminder- Should I use scheduled task to figure this out and send emails?
3. When the request is still not approved escalate the request to approver's manager . Should I use scheduled task and API to perform this?
4. The request must be rejected finally if no action is taken?Should I use scheduled task and API to perform this?
Can such things be done OOTB in OIM?Or should I go for scheduled task?
I am using OIM 11.1.1.3. You can also let me know how can this be done in OIM9.x
Regards
user12841694

Alabhya Goel wrote:
Hi,
1. No, you need not to write any operation. OOTB it will escalate to approver's manager.
2. There are some system configuration properties like Day Limit Set for Request Reaise by You,Day Limit Set for Request Reaisefor You,Pending task limit in months. Try with first two properties. you need restart the server when you modify the property. You can try with Duration column in Task General tab but not sure about it. Try to modfiy the system configuration and test.
Let me knwo the results...
Regards
Alabhya GoelHi Alabhya
Day Limit Set for Request raised by You,Day Limit Set for Request raised for You , such system properties are not available with 11g. unfortunately , I couldn't verify with OIM9x.
I still have to test duration for auto rejected the request.Anyways thanks for you help.
Property to indicate day limit set for pending approvals
Used prior to implementation of the Separation of active/non-active task feature to specify the duration for which the pending approval tasks would be fetched. Used at the API level to get the Pending approval related counters.
+ +
XL.OpenTask.DayLimit 30
how can this be used?
Regards

Similar Messages

Approval request autoescalation

The current scenario is like this.
User Self Registration -------(Request No:1 is send to Group 1 Users for approval )---------> Group1-----------(atleast one user approves ,Request No:1 is passed to Group 2 users)-----> Group 2.
I have achieved this. Now what I wanted is:
Even if the users from Group 1 doesn't approve the request for certain time peiord ,the request must be automatically moved from Group1 users to Group2 users.
What I need to do to achieve this.
I have tried with the escalation feature but i didn't know how to use it exactly.Anyways kindly help me achieving this.
Thank you.

Hi Thanks for the info. I have tried the approach.
Task Assignment adapter has two adapter variables - "Adapter Return value for key" ( Type - Object) and "Adapter Return value for key type" ( Type - Object)
1. I have added a task which invokes my custom java class method -- getApprover() - returns approver Name (User Id) -- String format -> I have mapped the output to adapter variable "KEY"
2. I have added another task which invokes my custom java class method -- getApproverType() - returns statuc string "User" -- String format -> I have mapped the output to adapter variable "TYPE"
I have attached this adapter to approval process with the mapping
Variable -Adapter Return value for key & Adapter Return value for key Type
Map To - Task Information
Qualifier - Note
When I request for the resource , the task assignment adapter assigns the approval request to the USER itself instead of the approver. Anything I am missing here??
Thanks & Regards
Inbaa

Unable to run extended Approve Requests Application from Launchpad

We are implementing the approve request application for custom workflows and we have set up our eclipse environment and made the necessary changes to run our application locally in the Fiori Sandbox provided as part of the UI5 toolkit. We have extended the application by creating an extension project and fiori extensions in this extension project.
We are able to run this extended application also in the Sandbox and test it there.
When we upload the extended application to the ABAP server and change the URL in the Launchpad transaction LPD_CUST to point to the extended application we are getting an error.
I suspect it is related to how we have set up our component.js file for the extended application since it is responsible for merging the extended application with the parent one at runtime and displaying the extended application.
The error I am getting in the console is
Error - found in negative cache: 'cross/fnd/approve/requests/Component.js' from /sap/bc/ui5_ui5/sap/yca_all_apve/Component.js: TypeError: Cannot call method 'extend' of undefined core.js:78
u core.js:78
error core.js:78
sap.ui.controller.openApp core.js:663
sap.ui.core.EventBus.publish core.js:307
sap.ui.controller.openSomething core.js:663
f3 core.js:55
n core.js:55
o.fireWith core.js:55
o.fire core.js:55
(anonymous function) ushell-preload.js:45
(anonymous function) core.js:439
n9
Has anyone run into similar error and found a resolution?
Regards
Puneet

I'm sorry I can't help, but you might be better of posting this in the Reports forum at Reports

Error in RAR while approving request from CUP

Dear GRC Gurus,
I am getting error while approving request in CUP for RAR. Checked the related threads for this issue but still not getting any solution.
Connectors are working fine. Also web service URL is maintained correctly and password for the same is working fine in backend.
Error message is
Risk analysis failed: Exception in getting the results from the web service : Service call exception; nested exception is: java.rmi.RemoteException:
Pl help.
Regards,
Muskaan

Hi ,
You need to clarify what you are trying to do, type of request, timeout time, moment it fails...
If you are referring to the RAR SOD web-service call from CUP, the timeout defined may be too short, problems on the web service/backend connectors configuration or performance/resources available. I advise you to see the SAP Notes below.
Troubleshoot issues with risk analysis, see the SAP Notes 1136379, 1049058, 1145700, 1234807, 1085586, 1061088, 1003239, and 1166368.
This is the most common issue between CUP and RAR when running the SOD analysis, and some times the only solution is to improve the performance of the server with more memory/processor.
Regards,
N

How to get details of Pending Approval request in OIM 11g R2?

Hi,
We need to find out following details from Pending Approval Request in OIM 11g R2 -
Request ID,Assignees,Requested Resource Name, Title of Request, Beneficiary, Status of Request.
Out of above attributes we could find out Assignees, Title of Request, Status of Request, Beneficiary, etc. But we are not getting Request ID and Requested Resource Name.
We have used API - 'IworkflowServiceClient'
If we use API - 'RequestService' then we are not getting Assignees and Resource name from Pending approval request.
Can any one suggeste how can we get these details? Do we need to use other API or other alternative to get all of attributes from Pending Approval Request.
Thanks.

Thanks Kevin for your suggestion.
In OIM 11g R2 I tried task.getIdentificationKey() to get Request ID and task.getSystemMessageAttributes().getTextAttribute6() to get requested resource name but I am getting null values out of it. Is there something I am missing?
Which common thing I can use to retrieve data from both OIM and SOAINFRA? As I am not getting Request ID from 'IworkflowServiceClient' API so I could not use it to earch request in OIM using 'RequestService'. Even if I have to use query what will be common thing I can use to fetch data from both tablespaces?
Thanks.

GRC AC 10 Show approved requests in work inbox

Hello,
Is it possible to show approved requests in work inbox?
Denis.

Hi Victor,
No, there are no such tables which could give the relations between the ARM requests and the corresponding violations.
You have only one option; like Neeraj suggested, run the reports for this need.
Regards,
Ameet

ESS leave request workflow : not able to approve request

Hi experts,
When i create leave request, work item for approving request is not coming in the approver's bussiness workplace. I am using std workflow WS12300111. Is there any customization needs to be done ??
please help me
Pointes will be rewarded
Regards,
Sameer

Hi Samee,
Did you select General Task in the steps of workflow you have an agent?
Sónia
You have a chief position on the Organization Unit where you have the employees?
Sometimes it's possible to forget this one:
Transaction SWDD, select the workflow WS12300111 and press CTRL+F8 (Basic Data)
there's another button "Agent assignment for task" (SHIFT+F9)
set task to "General task" with the "Attributes..." Button. (EVERY user can start this task).
And check this to:
Using transaction SWFVISU, check the following entries and correct these where required:
TS12300097 Java WebDynpro APPLICATION LeaveRequestApprover
                 PACKAGE sap.com/ess~lea
TS12300116 Java WebDynpro
                 APPLICATION LeaveRequest
                 PACKAGE sap.com/ess~lea
(check this, because usually you have an error, instead of sap.com you have com.sap)
Register the work items again. Additional information about registering work items is available in the UWL documentation.
After re-register the System Alias again in the UWL - THIS IS VERY IMPORTANT
Edited by: Sonia Santos on Jan 28, 2008 12:49 PM
Edited by: Sonia Santos on Jan 28, 2008 12:51 PM

Sending Approval Request to multiple Approvers

Hi All,
I'm facing problem in sending Approval request to multiple approvers.I have List of accountid's to which approval Requet has to be sent.I tried giving multiple id's in the "Owner" field of mannual action, which is not working.can any one let me know how to implement this.
Thanks

Hi,
I used multi approval subprocess, this is the code that i have used
<Action id='0' process='Configuration:Multi Approval'>
<Argument name='approver'>
<ref>$(approver)</ref>
</Argument>
<Argument name='approvalForm'>
<ref>New Profile Request</ref>
</Argument>
</Action>
but im unable to get the approval request in the corresponding Administrator approval list.

Ad hoc approval request in workflow

Hi experts,
Ad hoc approval request in workflow ,user should forward work item multiple times for different users . Ad hoc approval multiple times to the same or different employees. Could you please provide me steps by steps how I need to create ad hoc .

Hello Ganesh !
                Hope you want to define ad hoc agent agent assignment.
               If so, choose the activity step(the task's work item that you want to send) in workflow and from the menu take path : Extras -> Ad_hoc functions -> Enable the Adhoc Agent Assignment.
               In expression part , now you can find &Agent_0001.Agents& have automatically appeared.The one who want to start the workflow,can mention the SAP logon id of the agents to whom the work items needs to be sent.
Regards,
S.Suresh

Approval request to dynamic user --- task assignment adapter

Hi All,
I have a requirement.
1. User will be requesting for AD Group Memership.
2. The approval request should go to the owner of the AD group. (AD Group owner will have an OIM Account)
is it possible to add custom "Target Type" in "Assignment" tab of Approval task?
Assistance appreciated.
Thanks & Regards
Inbaa.

Hi Thanks for the info. I have tried the approach.
Task Assignment adapter has two adapter variables - "Adapter Return value for key" ( Type - Object) and "Adapter Return value for key type" ( Type - Object)
1. I have added a task which invokes my custom java class method -- getApprover() - returns approver Name (User Id) -- String format -> I have mapped the output to adapter variable "KEY"
2. I have added another task which invokes my custom java class method -- getApproverType() - returns statuc string "User" -- String format -> I have mapped the output to adapter variable "TYPE"
I have attached this adapter to approval process with the mapping
Variable -Adapter Return value for key & Adapter Return value for key Type
Map To - Task Information
Qualifier - Note
When I request for the resource , the task assignment adapter assigns the approval request to the USER itself instead of the approver. Anything I am missing here??
Thanks & Regards
Inbaa

Approve Request Fiori app - UI Extensions not working

We have configured the standard Approve Requests app to show Customer Invoice approval and it works fine. And there are 3 requirements I am trying to achieve in our sandbox on top of the Approve Requests (CA_ALL_APV) app.
1. Add a custom UI field in the info tab of the details page.
2. Enable to show the attachment and notes tab (standard app has these 2 not visible)
3. Enable multiple approval(I think i'll start another discussion for this requirement since standard doesn't support mass approval-which is such a negative for this app)
After downloading the application and adding it to an SAPUI5 project in eclipse, I made the following changes:
For requirement 1, I created InfoFields.fragment.xml where i have the below code:
<core:FragmentDefinition xmlns="sap.m" xmlns:core="sap.ui.core">
    <Label text="Vendor ID"/>
      <Text text="1234"/>
    <Label text="Custom Field 2"/>
      <Text text="Custom Text 2"/>
</core:FragmentDefinition>
Additionally for requirement 1 along with requirement 2, i created a customizing object under the metadata object with the below code in Component.js:
customizing : {
"sap.ui.viewModifications": {
"cross.fnd.approve.requests.view.S3": {
"ARAttachmentIconTabFilter": {
"visible": true,
"cross.fnd.approve.requests.view.S3": {
"ARNoteIconTabFilter": {
"visible": true,
"sap.ui.viewExtensions" : {
"cross.fnd.approve.requests.view.S3":{
"CustomerExtensionForInfoTabContent": {
className: "sap.ui.core.Fragment",
fragmentName: "cross.fnd.approve.requests.view.InfoFields",
type : "XML"
After making the changes, I uploaded the WebContent folder of the project back to the backend with the report /UI5/UI5_REPOSITORY_LOAD.
I named the new BSP application ZVCA_ALL_APV5.
How i tested? I tested it in 2 ways:
1. From SE80, Right Click and test. This does not load anything. A blank page is shown. The console in the IE developer tools shows no errors.
2. Change the URL in LPD_CUST to point to the new BSP. The run the fiori launchpad. this will show the tile for Approve Requests with the correct number of workitems as 2. But once you click on the tile, an error popup is shown which reads 'Failure - Unable to start App'. The console in IE has an error: "TypeError - Object doesn't support property or method '_createRequestUrl' Approve Requests".
I made the changes to Component.js and did not touch Component-dbg.js or Component-preload.js. Do i need to change these 2 files too each time i change Component.js?
We are in process to decide if we really want to use Fiori or go with Kony. So I would want to get Fiori working in sandbox with our custom requirement to give it a chance.
@Fiori Gurus: What do you think the problem is? Am i making any silly mistake here?
Best Regards,
Varun

I'm sorry , here below is the correct version.
jQuery.sap.declare("cross.fnd.approve.requests.Component");
jQuery.sap.require("sap.ui.core.UIComponent");
jQuery.sap.require("sap.ca.scfld.md.ConfigurationBase");
jQuery.sap.require("cross.fnd.approve.requests.Configuration");
jQuery.sap.require("sap.ui.core.routing.Router");
jQuery.sap.require("sap.ca.scfld.md.ComponentBase");
// new Component
sap.ca.scfld.md.ComponentBase.extend("cross.fnd.approve.requests.Component", {
metadata : sap.ca.scfld.md.ComponentBase.createMetaData("MD", {
"name": "Approve Requests", // F0392
"version" : "1.2.9",
"library" : "cross.fnd.approve.requests",
"includes" : [
"dependencies" : {
"libs" : [
"sap.m",
"sap.me"
"components" : [
"config" : {
"resourceBundle" : "i18n/i18n.properties",
"titleResource" : "SHELL_TITLE",
"icon" : "sap-icon://approvals",
"favIcon" : "./resources/sap/ca/ui/themes/base/img/favicon/Approve_Requests.ico", //FIXME: should use F0392, but resource is not like that for W1s
"homeScreenIconPhone" : "./resources/sap/ca/ui/themes/base/img/launchicon/Approve_Requests/57_iPhone_Desktop_Launch.png", //FIXME: should use F0392, but resource is not like that for
"homeScreenIconPhone@2" : "./resources/sap/ca/ui/themes/base/img/launchicon/Approve_Requests/114_iPhone-Retina_Web_Clip.png", //FIXME: should use F0392, but resource is not like that for
"homeScreenIconTablet" : "./resources/sap/ca/ui/themes/base/img/launchicon/Approve_Requests/72_iPad_Desktop_Launch.png", //FIXME: should use F0392, but resource is not like that for
"homeScreenIconTablet@2" : "./resources/sap/ca/ui/themes/base/img/launchicon/Approve_Requests/144_iPad_Retina_Web_Clip.png", //FIXME: should use F0392, but resource is not like that for
"startupImage320x460" : "./resources/sap/ca/ui/themes/base/img/splashscreen/320_x_460.png",
"startupImage640x920" : "./resources/sap/ca/ui/themes/base/img/splashscreen/640_x_920.png",
"startupImage640x1096" : "./resources/sap/ca/ui/themes/base/img/splashscreen/640_x_1096.png",
"startupImage768x1004" : "./resources/sap/ca/ui/themes/base/img/splashscreen/768_x_1004.png",
"startupImage748x1024" : "./resources/sap/ca/ui/themes/base/img/splashscreen/748_x_1024.png",
"startupImage1536x2008" : "./resources/sap/ca/ui/themes/base/img/splashscreen/1536_x_2008.png",
"startupImage1496x2048" : "./resources/sap/ca/ui/themes/base/img/splashscreen/1496_x_2048.png"
// Navigation related properties
viewPath : "cross.fnd.approve.requests.view",
detailPageRoutes : {
"detail" : {
                "pattern" : "detail/{SAP__Origin}/{InstanceID}/{contextPath}",
                "view" : "S3",
fullScreenPageRoutes : {
            "detail_deep" : {
               "pattern" : "detail_deep/{SAP__Origin}/{InstanceID}/{contextPath}",
               "view" : "S3",
customizing : {
"sap.ui.viewExtensions" : {
"cross.fnd.approve.requests.view.S3":{
"CustomerExtensionForInfoTabContent": {
className: "sap.ui.core.Fragment",
fragmentName: "cross.fnd.approve.requests.view.CustomFrag1",
type : "XML"
* Initialize the application
* @returns {sap.ui.core.Control} the content
createContent : function() {
        var oViewData = {component: this};
return sap.ui.view({
viewName : "cross.fnd.approve.requests.Main",
type : sap.ui.core.mvc.ViewType.XML,
viewData : oViewData
setDataManager : function(oDataManager) {
this.oDataManager = oDataManager;
getDataManager : function() {
return this.oDataManager;

GRC10 Access control-how/where to check if an approval request email was sent?

Hi experts
Please could you let me know how/where to check if an approval request email was sent?
I some approvers complaining that they havent received the approval request email from GRC.
Please advise.
Thanks
Ran

Hi Ranjit
I tested it as well by stripping the access back and then used STAUTHTRACE (much nicer than ST01). You are right - it is asking for S_DEVELOP 02 DEBUG
METHOD check_admin_auth .
   DATA: lo_message_manager TYPE REF TO if_wd_message_manager,
       lo_api_controller TYPE REF TO if_wd_controller,
       lr_auth_node TYPE REF TO if_wd_context_node.
   lo_api_controller ?= wd_this->wd_get_api( ).
   lo_message_manager = lo_api_controller->get_message_manager( ).
   lr_auth_node = wd_context->get_child_node( name = 'AUTH' ).
   TRY.
       cl_grfn_msmp_authorizations=>check_sap_debug_authorization( ).
       lr_auth_node->set_attribute(
          EXPORTING
            value =     'X'
            name =     'CAN_RUN'
     CATCH cx_grfn_msmp.
       MESSAGE e197(grfnmw) INTO cx_grfn_msmp=>m_msg_str. ----> E197 (GRFNMW) matches the error msg
       lo_message_manager->report_t100_message(
    METHOD check_sap_debug_authorization.
   AUTHORITY-CHECK OBJECT 'S_DEVELOP'
             ID 'DEVCLASS' DUMMY
             ID 'OBJTYPE' FIELD 'DEBUG'
             ID 'OBJNAME' DUMMY
             ID 'P_GROUP' DUMMY
             ID 'ACTVT'    FIELD '02'.
   IF sy-subrc NE 0.
     MESSAGE e219(grfnmw) WITH sy-uname INTO cx_grfn_msmp=>m_msg_str.
     grfnw_msmp_raise_msg: cx_grfn_msmp_no_authorization.
   ENDIF.
ENDMETHOD.
I recommend raising a customer incident with SAP to get their input as I don't think DEBUG should be necessary for MSMP Instance Runtime - and then let us all know the outcome
Regards
Colleen

Create approval request for Delete User operati with oim api -11g Release2

Hi,
How I can create an approval request for a User Delete operation usin API? Can anyone quide me? Any help is strongly appreciated..
BR,
Aliye

You can use the exact same technique for any of the other requests submissions through APIs that have been posted on this message forum. Just supply the template name for your request template you plan to use.
Here is a page of sample code for requests. http://java.net/projects/openptk/sources/svn/show/branches/Oracle/OIM11g/examples/java/OIMClient/src/oim/client/request?rev=1402
-Kevin

Approve Request App on Fiori Wave2 - Error

Hi,
We are trying to use the Approve Request App on Fiori Wave2.A dynamic tile has been created. While trying to launch the app from the Approver id we get a popup saying Failure-Unable to launch App. Steps mentioned in the Approve Request app on SCN (links referred : http://scn.sap.com/docs/DOC-46215 and http://help.sap.com/fiori_bs2013/helpdata/en/a8/995952d9a6617fe10000000a44538d/content.htm have been followed and checked.
Could you help us with this issue?
Attached is a screenshot of the error.
Regards,
Ann

Hi Ann,
Beside the Dynamic App Launcher Tile, you also need to add a target Mapping in your catalog.
Check if the target Launchpad role (Transaction LPD_CUST) exists in your SAP ECC system
Add an Target-Mapping Tile
•Add the Intent data
•Semantic Object WorkflowTask
•Action approveRequests
•Add Target data
•Launchpad Role UIX01CA1
•Launchpad Instance TRANSACTIONAL
•Application Alias ApproveRequests
•Add General Data
•Specify the supported form factor
Good luck, it works for me.

Repeated Family Share Approval Request

My son made an in-app purchase approval request from his iPad mini. It occurred while I was on my MBP Retina, which simultaneously asked for approval and gave an error stating I was unable to approve. I approved the request, but now my son continues to be prompted to request approval. Any ideas how to get them to stop?

Thanks. I did not sign out but as I mentioned I did reset the password. Signing out deletes everything from the device so I held off. It turns out that these folks tried it last fall when it hapened to them and it didn't work:
https://discussions.apple.com/thread/6569354
It also happens that the same thing is happening on my imac, so it's probably not a hardware issue.

Approval request escalation

Similar Messages

Maybe you are looking for