Approve button missing for managers to approve trave & expenses

Hello all,
   Our production system is running ESS/MSS. Last couple days, some of the users have been reporting that they are not able to approve the expense reports because they do not see "Approve" button, instead, they are seeing "Assign to me" button.
Could anybody please suggest what could be happening?
Thanks!

what is your portal version? Are there any recent SP updates?
check uwl wiki below
http://wiki.sdn.sap.com/wiki/display/BPX/UWL+FAQ#UWLFAQ-The%27Approve%27and%27Reject%27functionsaremissinginthecontextmenu
The Approve and Reject functions are missing in the context menu
Reason: The configuration XML file cannot be generated due to the missing RFC destination for the provider connector. The result is that the item type information, for example, available actions, dynamic parameters, visualization parameters, cannot be retrieved from the back end.
Solution: Refer to SAP note 1133821
In our environment EP7.0 SP18 , approve and reject buttons missed,after implementing above note,again they appeared.
Regards,
Koti Reddy

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