Approver can't view Attachment in Shopping carts

Hello,
We are on SRM 7.0 and facing issue as Requester put attachments .doc, .xls etc but when approver click on attachment it does not open.
We are on SP 7 . I have checked the Note 1381247 , The configuration is there for Data type BBPS_ATTACHMENT_BCS which is referred in the Note.
What our approver is having issue is they do see the Attachment list but when they click on the attachment it looks like open in new window and just shut it down immediately. Even we tried Clicking the attachment with CTRL Key press it opens up a window If Approver wants to Save, Open File by clicking Save also do not show any options.
Do i have to do any settings for the same?
Please advise.
Thanks
Ritesh

Hi Ricardo,
We are on SP 7 . I have checked the Note, The configuration is there for Data type BBPS_ATTACHMENT_BCS which is referred in the Note.
What our approver is having issue is they do see the Attachment list but when they click on the attachment it looks like open in new window and just shut it down immediately. Even we tried Clicking the attachment with CTRL Key press it opens up a window If Approver wants to Save, Open File by clicking Save also do not show any options.
Please advise.
Thanks
Ritesh

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Can you clarify two points
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Edited by: princeck on Feb 16, 2011 7:07 AM

Approver can't view Attachment in Shopping carts

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