Approver Details Not Visible After Changing the Approval Process

Question

Hi Gurus,
This expense report belongs to an open approval task when an approval process has ended its validity date.
After a new approval process is activated, all pending approval tasks experience the issue of approver details not showing.
In order to reproduce following steps need to be done :
1. Deactivate the current approval process and activate the new approval process.
2. When the status of the recently deactivated approval process is "Ended With Open Tasks", go to the "Show Open Approval Tasks" to
see the open approval tasks.
3 Check the Cost Assignment area for expense report which is in the open approval tasks.
3. Approver Details are available.
4. The approver sees the expense report on his/her approval list.
Once the approver approves, it doesn't go out of his/her approval list and the expense report is still pending for approval.
To determine if the expense report has no other pending approval from anyone else, there should be the approver
details but the issue is it doesn't show up.
The expense report is also stuck on the approver's approval list even after approving.
Workaround provided to the Customer:   Recall the ER and submit again for approval.
But as per customer there should be a background job to refresh the expense report to reflect the approval details.
And issue should not occur as explained on the point 4.
Kindly suggest if anything is possible to improve the system behavior.
Regards,
Rahul Mishra

Answer 1

Hi Rahul,
Although we have a workaround, I believe a permanent solution has to be implemented.
In cases when an expense report has more than one approver (for example there are 4 approvers) and the 3 approvers had already approved, I think it will not be good to recall the expense report and resubmit because the traveler will have to seek for approval again from all the approvers.
Regards,
Catherine Mapili