Approver has to approve twice from the inbox

Hi,
We are in SRM 5.0 SP14, extended classic deployment. We are currently
facing an issue with the approvals. Approver has to approve the item
twice from his inbox. First time if you approve, the item doesn't move
from the inbox. Second time if the same item is approved, it gets moved
from the inbox. We applied a note (1284516- Work items executed twice
via inbox), even after that the system behaviour is same.
Although it is not the same behaviour always, sometimes the item gets
executed in the first try.
Regards
Kapil

Hi Kapil,
Please check if index value of approver is maintained correctly. Sometimes if you remove an approval step from your workflow coding, there is an index value which also needs to be updated. If you have not maintained it correctly, it will require tow approve same item twice.
Thanks,
Anshuk Saxena

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