Approvers names are appearing as #######

Hello SAP experts.
I'm facing an issue in SRM portal. Users create Shopping carts and the approvers names in the list is appearing as ######. The approvers name is in Greek so something is wrong with the character encoding.
This is random. For some approvers the name is appearing correctly with the Greek characters and for some approvers the name is appearing as ###########.
I checked the HR structure and how the name is dispayed but everything seems ok there. Then i supposed that it was services problem but why some names are appearing correctly and others don't?
If someone could help me i would appreciate since i'm in a dead end here :(.
Thank you in advance

Dear Poster,
As no response has been provided to the thread in some time I must assume the issue is resolved, if the question is still valid please create a new thread rephrasing the query and providing as much data as possible to promote response from the community.
Best Regards,
SDN SRM Moderation Team

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Approvers names are appearing as #######

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