Apps 11.5.10.2 install problem
Hi All,
I'm trying to create a fresh 11i instance and during the database stage i hit this error.
After creating the control files the system is trying to open the database, and shows the following in the error log <adcrdb_SID.log>
Connected to an idle instance.
ORACLE instance shut down.
Connected to an idle instance.
ORACLE instance started.
Total System Global Area 581523096 bytes
Fixed Size 456344 bytes
Variable Size 402653184 bytes
Database Buffers 167772160 bytes
Redo Buffers 10641408 bytes
Control file created.
alter database open resetlogs
ERROR at line 1:
ORA-01194: file 1 needs more recovery to be consistent
ORA-01110: data file 1: '/oraapps/mlapps/mldevdata/system01.dbf'
alter tablespace TEMP add tempfile '/oraapps/mlapps/mldevdata/temp01.dbf' REUSE
ERROR at line 1:
ORA-01109: database not open
ALTER DATABASE RENAME GLOBAL_NAME TO "sid.domain.com"
ERROR at line 1:
ORA-01109: database not open
ORA-01109: database not open any help is greatly appreciated,
thanks,
satheesh
Hi satheesh,
Check the following logs:
$ORACLE_HOME/appsutil/log/<SID>_<hostname>
XXXXXXX.log - Main Oracle Applications Rapid Install Wizard Install log for DB Tier
(Where XXXXXXXX = MMDDHHMM - Date and Time of run, e.g 01311149.log)
dbInstall.log - Information on unzipping stages for oraDB - RDBMS techstack
dbInstallcfg.log - Information on instconf.drv: Configuration of RDBMS techstack
dbInstancecfg.log - Information on addbtmpl.drv: Configuration of RDBMS techstack using AutoConfig templates
installdbf.log - Information on unzipping stages for oraAppDB - RDBMS Datafiles
The error must be located in the installdbf.log I think. Search from the beginning of the file for error or fail.
Thanks,
KAR
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Another Install Problem (With Log Files)
Hey there.
I've read many of the install problem threads and have tried numerous things to get this working, but to no avail. This is getting VERY frustrating.. :-E
Machine is a Dell Latitude with 1Gb mem, Running XP Pro SP2.
My login ID is dgault.
I've set my temp directories (temp and tmp) both to point to c:\temp
Hera are my log files:
====================================
XE.bat.log -- START
====================================
Instance created.
====================================
XE.bat.log -- END
====================================
====================================
CloneRmanRestore.log -- START
====================================
SQL> startup nomount pfile="C:\oraclexe\app\oracle\product\10.2.0\server\config\scripts\init.ora";
ORA-24324: service handle not initialized
ORA-24323: value not allowed
ORA-28547: connection to server failed, probable Oracle Net admin error
SQL> @C:\oraclexe\app\oracle\product\10.2.0\server\config\scripts\rmanRestoreDatafiles.sql;
SQL> set echo off;
ERROR:
ORA-03114: not connected to ORACLE
ERROR:
ORA-03114: not connected to ORACLE
ERROR:
ORA-03114: not connected to ORACLE
ERROR:
ORA-28547: connection to server failed, probable Oracle Net admin error
SQL> spool C:\oraclexe\app\oracle\product\10.2.0\server\config\log\cloneDBCreation.log
====================================
CloneRmanRestore.log -- END
====================================
====================================
CloneDBCreation.log -- START
====================================
SQL> Create controlfile reuse set database "XE"
2 MAXINSTANCES 8
3 MAXLOGHISTORY 1
4 MAXLOGFILES 16
5 MAXLOGMEMBERS 3
6 MAXDATAFILES 100
7 Datafile
8 'C:\oraclexe\oradata\XE\system.dbf',
9 'C:\oraclexe\oradata\XE\undo.dbf',
10 'C:\oraclexe\oradata\XE\sysaux.dbf',
11 'C:\oraclexe\oradata\XE\users.dbf'
12 LOGFILE GROUP 1 ('C:\oraclexe\oradata\XE\log1.dbf') SIZE 51200K,
13 GROUP 2 ('C:\oraclexe\oradata\XE\log2.dbf') SIZE 51200K,
14 GROUP 3 ('C:\oraclexe\oradata\XE\log3.dbf') SIZE 51200K RESETLOGS;
SP2-0640: Not connected
SQL> exec dbms_backup_restore.zerodbid(0);
SP2-0640: Not connected
SP2-0641: "EXECUTE" requires connection to server
SQL> shutdown immediate;
ORA-24324: service handle not initialized
ORA-24323: value not allowed
ORA-28547: connection to server failed, probable Oracle Net admin error
SQL> startup nomount pfile="C:\oraclexe\app\oracle\product\10.2.0\server\config\scripts\initXETemp.ora";
ORA-24324: service handle not initialized
ORA-01041: internal error. hostdef extension doesn't exist
SQL> Create controlfile reuse set database "XE"
2 MAXINSTANCES 8
3 MAXLOGHISTORY 1
4 MAXLOGFILES 16
5 MAXLOGMEMBERS 3
6 MAXDATAFILES 100
7 Datafile
8 'C:\oraclexe\oradata\XE\system.dbf',
9 'C:\oraclexe\oradata\XE\undo.dbf',
10 'C:\oraclexe\oradata\XE\sysaux.dbf',
11 'C:\oraclexe\oradata\XE\users.dbf'
12 LOGFILE GROUP 1 ('C:\oraclexe\oradata\XE\log1.dbf') SIZE 51200K,
13 GROUP 2 ('C:\oraclexe\oradata\XE\log2.dbf') SIZE 51200K,
14 GROUP 3 ('C:\oraclexe\oradata\XE\log3.dbf') SIZE 51200K RESETLOGS;
SP2-0640: Not connected
SQL> alter system enable restricted session;
SP2-0640: Not connected
SQL> alter database "XE" open resetlogs;
SP2-0640: Not connected
SQL> alter database rename global_name to "XE";
SP2-0640: Not connected
SQL> ALTER TABLESPACE TEMP ADD TEMPFILE 'C:\oraclexe\oradata\XE\temp.dbf' SIZE 20480K REUSE AUTOEXTEND ON NEXT 640K MAXSIZE UNLIMITED;
SP2-0640: Not connected
SQL> select tablespace_name from dba_tablespaces where tablespace_name='USERS';
SP2-0640: Not connected
SQL> select sid, program, serial#, username from v$session;
SP2-0640: Not connected
SQL> alter user sys identified by "&&sysPassword";
SP2-0640: Not connected
SQL> alter user system identified by "&&systemPassword";
SP2-0640: Not connected
SQL> alter system disable restricted session;
SP2-0640: Not connected
SQL> @C:\oraclexe\app\oracle\product\10.2.0\server\config\scripts\postScripts.sql
SQL> connect "SYS"/"&&sysPassword" as SYSDBA
ERROR:
ORA-28547: connection to server failed, probable Oracle Net admin error
SQL> set echo on
SQL> spool C:\oraclexe\app\oracle\product\10.2.0\server\config\log\postScripts.log
====================================
CloneDBCreation.log -- END
====================================
====================================
postScripts.log -- START
====================================
SQL> @C:\oraclexe\app\oracle\product\10.2.0\server\rdbms\admin\dbmssml.sql;
SP2-0310: unable to open file "C:\oraclexe\app\oracle\product\10.2.0\server\rdbms\admin\dbmssml.sql"
SQL> @C:\oraclexe\app\oracle\product\10.2.0\server\rdbms\admin\dbmsclr.plb;
SQL> DROP PUBLIC DATABASE LINK DBMS_CLRDBLINK;
SP2-0640: Not connected
SQL> CREATE PUBLIC DATABASE LINK DBMS_CLRDBLINK USING 'ORACLR_CONNECTION_DATA';
SP2-0640: Not connected
SQL> CREATE OR REPLACE LIBRARY ORACLECLR_LIB wrapped
2 a000000
3 1
4 abcd
5 abcd
6 abcd
7 abcd
8 abcd
9 abcd
10 abcd
11 abcd
12 abcd
13 abcd
14 abcd
15 abcd
16 abcd
17 abcd
18 abcd
19 16
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22 EXUFAGLlV0fbBvBjoirfWNdXU3VV0WYkgIWTZhXOjnGHQ2VzowkkIKuoKmprxsHwQ=
23
24 /
SP2-0640: Not connected
SQL> DROP TYPE DBMS_CLRParamTable;
SP2-0640: Not connected
SQL> DROP TYPE DBMS_CLRType;
SP2-0640: Not connected
SQL> CREATE OR REPLACE TYPE DBMS_CLRType wrapped
2 a000000
3 1
4 abcd
5 abcd
6 abcd
7 abcd
8 abcd
9 abcd
10 abcd
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30 /
SP2-0640: Not connected
SQL> CREATE OR REPLACE TYPE BODY DBMS_CLRType wrapped
2 a000000
3 1
4 abcd
5 abcd
6 abcd
7 abcd
8 abcd
9 abcd
10 abcd
11 abcd
12 abcd
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19 e
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27
28 /
SP2-0640: Not connected
SQL> CREATE OR REPLACE TYPE DBMS_CLRParamTable AS TABLE OF DBMS_CLRType;
2 /
SP2-0640: Not connected
SQL> CREATE OR REPLACE PACKAGE DBMS_CLR wrapped
2 a000000
3 1
4 abcd
5 abcd
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8 abcd
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45 /
SP2-0640: Not connected
SQL> show errors
SP2-0640: Not connected
SP2-0641: "SHOW ERRORS" requires connection to server
SQL> CREATE OR REPLACE PACKAGE BODY DBMS_CLR wrapped
2 a000000
3 1
4 abcd
5 abcd
6 abcd
7 abcd
8 abcd
9 abcd
10 abcd
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12 abcd
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120
121 /
SP2-0640: Not connected
SQL> show errors
SP2-0640: Not connected
SP2-0641: "SHOW ERRORS" requires connection to server
SQL> CREATE OR REPLACE PUBLIC SYNONYM DBMS_CLR FOR DBMS_CLR;
SP2-0640: Not connected
SQL> DECLARE
2 ORCL_HOME_DIR VARCHAR2(1024);
3 BEGIN
4 DBMS_SYSTEM.GET_ENV('ORACLE_HOME', ORCL_HOME_DIR);
5 EXECUTE IMMEDIATE 'CREATE OR REPLACE DIRECTORY ORACLECLRDIR AS ''' || ORCL_HOME_DIR || '\bin\clr''';
6 END;
7 /
SP2-0640: Not connected
SQL> show errors
SP2-0640: Not connected
SP2-0641: "SHOW ERRORS" requires connection to server
SQL> @C:\oraclexe\app\oracle\product\10.2.0\server\rdbms\admin\patch\patch_4659228.sql;
SQL> set echo off
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
...wwv_flow_help
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0641: "SHOW ERRORS" requires connection to server
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0640: Not connected
timing for: Load Start
Elapsed: 00:00:00.00
SP2-0640: Not connected
SP2-0640: Not connected
SP2-0641: "EXECUTE" requires connection to server
SP2-0640: Not connected
ERROR:
ORA-28547: connection to server failed, probable Oracle Net admin error
SP2-0640: Not connected
SP2-0641: "EXECUTE" requires connection to server
SP2-0640: Not connected
====================================
postScripts.log -- END
====================================
====================================
PostDBCreation.log -- START
====================================
SQL> connect "SYS"/"&&sysPassword" as SYSDBA
ERROR:
ORA-28547: connection to server failed, probable Oracle Net admin error
SQL> set echo on
SQL> //create or replace directory DB_BACKUPS as 'C:\oraclexe\app\oracle\flash_recovery_area';
SP2-0640: Not connected
SQL> begin
2 dbms_xdb.sethttpport('8080');
3 dbms_xdb.setftpport('0');
4 end;
5 /
SP2-0640: Not connected
SQL> create spfile='C:\oraclexe\app\oracle\product\10.2.0\server\dbs/spfileXE.ora' FROM pfile='C:\oraclexe\app\oracle\product\10.2.0\server\config\scripts\init.ora';
SP2-0640: Not connected
SQL> shutdown immediate;
ORA-24324: service handle not initialized
ORA-24323: value not allowed
ORA-28547: connection to server failed, probable Oracle Net admin error
SQL> connect "SYS"/"&&sysPassword" as SYSDBA
ERROR:
ORA-28547: connection to server failed, probable Oracle Net admin error
SQL> startup ;
ORA-24324: service handle not initialized
ORA-01041: internal error. hostdef extension doesn't exist
SQL> select 'utl_recomp_begin: ' || to_char(sysdate, 'HH:MI:SS') from dual;
SP2-0640: Not connected
SQL> execute utl_recomp.recomp_serial();
SP2-0640: Not connected
SP2-0641: "EXECUTE" requires connection to server
SQL> select 'utl_recomp_end: ' || to_char(sysdate, 'HH:MI:SS') from dual;
SP2-0640: Not connected
SQL> alter user hr password expire account lock;
SP2-0640: Not connected
SQL> alter user ctxsys password expire account lock;
SP2-0640: Not connected
SQL> alter user outln password expire account lock;
SP2-0640: Not connected
SQL> spool off;
====================================
PostDBCreation.log -- END
====================================There were no CORE*.LOG files.. So here are the other two..
============================
alert_xe.log START
============================
Dump file c:\oraclexe\app\oracle\admin\xe\bdump\alert_xe.log
Wed Nov 09 10:52:59 2005
ORACLE V10.2.0.1.0 - Beta vsnsta=1
vsnsql=14 vsnxtr=3
Windows XP Version V5.1 Service Pack 2
CPU : 1 - type 586
Process Affinity : 0x00000000
Memory (Avail/Total): Ph:596M/1023M, Ph+PgF:2167M/2459M, VA:1936M/2047M
Wed Nov 09 10:52:59 2005
Starting ORACLE instance (normal)
LICENSE_MAX_SESSION = 0
LICENSE_SESSIONS_WARNING = 0
Shared memory segment for instance monitoring created
Picked latch-free SCN scheme 2
Using LOG_ARCHIVE_DEST_1 parameter default value as C:\oraclexe\app\oracle\product\10.2.0\server\RDBMS
Autotune of undo retention is turned on.
IMODE=BR
ILAT =10
LICENSE_MAX_USERS = 0
SYS auditing is disabled
ksdpec: called for event 13740 prior to event group initialization
Starting up ORACLE RDBMS Version: 10.2.0.1.0.
System parameters with non-default values:
sessions = 49
sga_target = 285212672
control_files = C:\ORACLEXE\ORADATA\XE\CONTROL.DBF
compatible = 10.2.0.1.0
undo_management = AUTO
undo_tablespace = UNDO
remote_login_passwordfile= EXCLUSIVE
dispatchers = (PROTOCOL=TCP) (SERVICE=XEXDB)
shared_servers = 4
local_listener = (ADDRESS=(PROTOCOL=TCP)(HOST=DGAULT.hotsos.com)(PORT=1521))
job_queue_processes = 4
audit_file_dest = C:\ORACLEXE\APP\ORACLE\ADMIN\XE\ADUMP
background_dump_dest = C:\ORACLEXE\APP\ORACLE\ADMIN\XE\BDUMP
user_dump_dest = C:\ORACLEXE\APP\ORACLE\ADMIN\XE\UDUMP
core_dump_dest = C:\ORACLEXE\APP\ORACLE\ADMIN\XE\CDUMP
db_name = XE
open_cursors = 300
pga_aggregate_target = 94371840
PMON started with pid=2, OS id=2948
PSP0 started with pid=3, OS id=3468
MMAN started with pid=4, OS id=3600
DBW0 started with pid=5, OS id=3148
LGWR started with pid=6, OS id=4028
CKPT started with pid=7, OS id=2588
SMON started with pid=8, OS id=3868
RECO started with pid=9, OS id=124
CJQ0 started with pid=10, OS id=1892
MMON started with pid=11, OS id=1732
Wed Nov 09 10:53:08 2005
starting up 1 dispatcher(s) for network address '(ADDRESS=(PARTIAL=YES)(PROTOCOL=TCP))'...
MMNL started with pid=12, OS id=2344
Wed Nov 09 10:53:08 2005
starting up 4 shared server(s) ...
Oracle Data Guard is not available in this edition of Oracle.
============================
alert_xe.log END
============================
============================
xe_ora_3500.trc START (11:04 AM)
============================
Dump file c:\oraclexe\app\oracle\admin\xe\udump\xe_ora_3500.trc
Wed Nov 09 11:04:54 2005
ORACLE V10.2.0.1.0 - Beta vsnsta=1
vsnsql=14 vsnxtr=3
Oracle Database 10g Express Edition Release 10.2.0.1.0 - Beta
Windows XP Version V5.1 Service Pack 2
CPU : 1 - type 586
Process Affinity : 0x00000000
Memory (Avail/Total): Ph:598M/1023M, Ph+PgF:1863M/2459M, VA:1617M/2047M
Instance name: xe
Redo thread mounted by this instance: 0 <none>
Oracle process number: 0
Windows thread id: 3500, image: ORACLE.EXE (SHAD)
opiino: Attach failed! error=-1 ifvp=0000000
============================
xe_ora_3500.trc END
============================
Message was edited by:
Doug Gault -
Why after successfully installing flas player do apps say yuo nee to install latest version.?
Flash Player Help | Installation problems | Mac OS
Flash Player Help | Installation problems | Flash Player | Windows
Mylenium -
Is there a solution to the 'iPod Service failed to start' install problem?
Like a lot of people, I have this problem that when I try to install iTunes 7 on Windows I get this error at the end:
Service 'iPod Service' (iPod Service) failed to start. Verify that you have sufficient privileges to start system services.
I tried various methods to solve this and none of them worked.
Is there finally a solution from Apple regarding this issue?
I am about to purchase an iPod Classic and this is a major drawback for me.Methods that I already tried (that I can remember):
1. Uninstall iTunes + QuickTime and delete everything from the hard drive that's related to apple, including the registry, used CCleaner and install iTunes 7.5 - didn't work.
2. run msconfig, disable all services (with MS services hidden) and startup apps, restarting and trying to install it again - didn't work.
3. Trying to start the service manually with services.msc during the installation when the error appears - gives me an error.
I did manage to install iTunes 7.0.2 (from OldVersion.com) and I tried to install iTunes 7.5 on top of it with the same results. -
App Store Doesn't See Installed App
Hi Everyone,
I have the following hardware - iMac 2.66 Ghz Intel Core 2 8 GB Ram.
This computer is over three years old, so this summer, I reformatted the hard drive, then installed Mountain Lion - I am running OS X 10.8.2
I reinstalled all of my apps but have noticed the following problems. Any programs that I installed via the App Store, do not update themselves. In fact, they don't show as installed.
For example, I purchased Final Cut Pro X and Compressor 4. For the last two updates, FCPro X doesn't auto update. For today, I saw that FCPro 10.0.7 was out. I went to the App Store and clicked on updates, but it didn't show FCPro needing updating.
So, I went to Purchases, scrolled down, and saw that both Final Cut Pro X and Compressor 4 had "Install" highlighted - vs update. This happened a couple months ago when I had to update both of these programs.
I am going ahead and reinstalling FCProX, but would rather have a fix that just installs the updates.
Any ideas?
Thanks!
MarloI just tried that and got the message that "I don't have the appropriate permissions"
Some additional information ...
Before I reformatted my hard drive, I downloaded Mountain Lion. Then, before I upgraded the computer, I used MacWorld's technique of creating an install disc with an external USB drive.
I booted off of that drive, formatted and installed Mountain Lion.
In addition, when I go to the App Store, under Purchases, Mountain Lion's bar shows "Install" And even though I just reinstalled FCPro X and it now shows the current version of 10.0.7, it also shows "Install"
Any ideas? I'm thinking about just installing Mountain Lion again and see if that clears up the problem. -
I'm on Vacation with no access to my Mac. But had tried Sync. My software update is iOS 6.0.1. I've tried another WiFi network. I read your comment of deleting Apps for stuck update. So removed all Apps! Can't even install Free Apps. Now using my Kindle
Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever. -
App Store says Xcode is installed but it isn't, so I can't install XCode
What can I say. I tried to install XCode but it did not finish. Now the App Store thinks XCode is installed. I need XCode for MacPorts to work. Does anyone know how I can tell the App Store XCode is not installed?
"Me too"
Yet another individual in the same boat. ***, Apple?! Why must getting software be so obscure & complicated? What happened to: go to website, download thing, install thing?
I had Xcode 4.1 installed. Wanted to install (yet another) package with MacPorts, but got complaint that Xcode 4.1 is inadequate.
So I go to App Store & tell it to install current Xcode…This, BTW, left me with nearly zero feedback that something was going on. Only because I have a menubar widget showing network bandwidth did I know it was downloading.
while waiting (who knows how long it was to be), I had to sleep my computer to take it with me to work.
Upon waking my computer, App Store tells me Xcode is installed. Great!
Back to MacPorts to install that package: it tells me that Xcode 4.1 is too old. ***!?
Then things get messy & I end up clicking on the circle-X "button" next to XCode in the "Purchases" section of App Store, thinking that'll allow me to install it…that's a dead end
I then try entirely removing "/Developer" & "/Applications/Install Xcode.app"another dead end
Trying all combinations of holding any/all keyboard modifiers (option/control/shift/command) while clicking on "Purchases" in App Store did nothing different than not holding any.
Now I'm left with no Xcode & no way to install it with App Storewhee! this is a fine pit I find myself in now.
What a lovely user experience! Please, may I have more?! <grumble> <fume>
In the end, I did resort to my "what happened to…" thought.
Problem Solved:
Go to http://connect.apple.com/ & login with your (free) dev account.
Locate the current version of Xcode (4.3.2 for Lion) & download the dmg
Install like a normal person. (copy the Xcode.app from the mounted disk image to Applications)
After a bit of cleanup (things like "/usr/bin/xcodebuild -version" were trying to access things that used to exist), I've again got a working install of Xcode. -
Mail app quits when opened after installing Mavericks. I reinstalled and still the same. I noticed the mail app icon has not changed to the new icon in Mavericks. Any suggestions?
I also forgot to note that this problem also persists with the new iBooks application. I cannot get past the 'Get Started' screen or access the iBooks Store. Again, all top bar menus are unresponsive.
DT -
Reset App Store After Fresh Lion Install?
I recently installed an SSD and did a fresh install of Lion there. I still have my original HDD as a secondary drive, but haven't formatted it yet. When I open the App Store to reinstall all my apps, everything says "Installed." Why does the App Store think everything is still installed, and how do I "reset" the App Store so I can reinstall all of my purchased apps?
Figured out what the problem was, thought I'd answer it and leave this here for posterity. The App Store was seeing the apps on my old HDD. Once I formatted it, the App Store let me reinstall the apps on my new SSD. So the answer was to go ahead and format the HDD.
-
I bought an app, it is coming as installed but I can not find in ipad
I bought an app, it is coming as installed but I can not find in ipad
First thing to try is a reboot of your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
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iPhoto cannot import your photos because there was a problem downloading an image. I need help getting past this error message. My camera and laptop have been compatable until now. I have recently removed all videos from the laptop and put them on an
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How do I disable/delete Yahoo from FireFox 3.6.10?
Yahoo search toolbar is present. How do I delete/remove. Also "new tab" brings up a Yahoo Search window.
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Hi all, I did a client copy in ECC IDES with client 800 as source client.As per the logs , copy is successful.The profile usedf is SAP_ALL.After the copy we logged into the new client which was created and it looked good. Checked the Logs in SCC3 an