Apps and movies won't open under my old itunes msn id, but the newer iCloud id presents no problem. i've reset the phone a number of times. is there away to get all my previous purchases from my old account transfered to the newer iCloud account?

i now have three Apple Store accounts. The first was when I signed up for mobileMe ending in "me." The second ending in "msn" And now the third ending in,"icloud"
The first two seemed to be linked and i would get notifications to update even when i wasn't signed into that account. All the apps downloaded worked just fine on my Iphone4 whether they were downloaded using my iphone or whether they were downloaded from my macbook pro no matter which account they were downloaded from. Now since i started using icloud and after a number of restores my Apple id under "msn" downloads on the apps and my movies all purchased from itunes won't open up. All the other id's apps open up just fine. I've reinstalled itunes, deleted all the apps under the msn account and tried to redownload on both my iphone and my laptop but, no sucess.
I think the only way to get the apps that i've paid for previously is the see if itunes could move my previous purchases from one account, "msn", to my "icloud" account. has anyone else had a problem like this and how can I makethis happen?

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
Is the old account a completely different iTunes account, or is it just a previous primary email address on the same account ? If it's a different account then all content that you download from the store is tied to the account that downloaded it, so only that old account will be able to download updates to its apps.
If it's the same account, just a previous primary email address, then what id shows at the bottom of the Featured tab in the App Store app on your phone ? You could try tapping on that and log out of it and then log back in with the updated version and see what id then shows for updates.

Similar Messages

I've reinstalled the mac os x lion then i cannot see all my previous purchases from the app store

I wanted to install/restore the iLife (iPhoto, iMovie, Garageband etc), there was just a button there that says accept, I clicked that however a dialog box says that
however when I went to the purchases tab it says there that I haven't puchased any apps at all.
I restarted my mac multiple times however I just can't see my previous purchases/apps to restore them especially the iLife apps.
Help??!!

Hi...
Might have been "hidden" > Mac App Store: Update applications
I went to the purchases tab it says there that I haven't puchased any apps at all.
And make sure you are using the same Apple ID used for the original purchase of the apps.

I am trying to open the InDesign trial app and it won't open

I downloaded the CS6 trial. I am trying to open InDesign from the Adobe Application Manager and it won't open. I am using a MacBook Pro. It has downloaded the trial and I've done the getting started tutorial but the application itself won't launch.

BernadetteGordon you will want to open InDesign from your Applications folder not the Adobe Application Manager. You can find more information at Launch CC apps after install - http://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.

I have LR5.7 and it won't open import dialogue when memory card inserted, but I have clicked checkbox in Edit - Preferences

I have LR 5.7 and it won't open 'import dialogue' when I insert a memory card, but I have clicked the checkbox in Edit - Prerences.

Have you closed and restarted Lightroom since you checked that box?

I updated my IPad and now I can't download any apps and it won't let me log onto iTunes , I have the same account I use on my iPhone which is synced and that works fine

Wanting some help , since I updated my IPad I can no longer download apps or movies on my iPad , it won't even let me sign I. .
I also have an iPhone which is synced and I updated them both the same day and I have no problems with the phone only the iPad . Any help would be appreciated . Thanks

Hello there, Gwald.
The following Knowledge Base article offers some great recommendations for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Specific to iPad are the following:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I keep putting in my passcode but my iPad won't show the numbers in the blocks and it won't open. I have tried double tapping in the numbers

I keep putting in my passcode but my iPad won't show the numbers in the blocks and consequently it won't open for me. I have tried double tapping in the numbers and then it shows the numbers in the blocks correctly but then it responds with a wrong code in red and then locks me out.
Typing in the code takes a long time which might indicate a full HD.

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I have downloaded, installed, uninstalled and REinstalled the trial Premiere Pro app and it won't open. The only thing it does it prompt tutorials or send me to a page where I can BUY something. I just want a trial, like the site alludes to as a legitimat

Seriously, I'm ready to throw something expensive against the wall, this is So. Freaking. Frustrating!

Please post information about your system. For example, there are some things you can do on Mac to help fix this problem you're encountering.

I have new ipod touch 8gb and I downloaded the netflix app and it won't work

I downloaded the netflix app and it won't show up, when I search for it in the app store it says its installed. It won't let me uninstall it. Maybe It will I just don't know how. This is my first time ever using an Ipod. Help.

Please Get the iPod Touch User Manual for iOS 5

My computer crashed, is there anyway to access library of previously purchased music

Is there any way to get all my previously purchased items? Computer crashed... have a new one. I thought the itunes library would still be linked to my profile. Please help! THanks!!

See this article: Downloading past purchases from the App Store, iBookstore, and iTunes Store
B-rock

I am unable to complete Synching with my IPhone 4S as it tells me reason is that Apps are unable to be determined on my phone however all of them Purchased from I Tunes. Can someone assist me with a Solution

I am unable to complete Synching with my IPhone 4S as it tells me reason is that Apps are unable to be determined on my phone however all of them Purchased from I Tunes. Can someone assist me with a Solution

You can't merge accounts. But you can check your purchase history:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, what may seem stupid to you... may be a protection of privacy to others.

I was initially in the UK apps store and i switched to the USA apps store with an itunes gift card..since then i cannot see my previous purchases in the UK store,, now i'm back in the UK and want to switch back using a £15 itunes gift card but can't..HELP

I was initially in the UK apps store and i switched to the USA apps store with a $15 itunes gift card because my credit card from the UK expired..since the switch i couldn't find my previous purchases in the UK store,, now i'm back in the UK and want to switch back using a £15 itunes gift card but whenever i try to switch, itunes tells me i still have credit on my existing US gift card, meanwhile i only have $0.22 which can't buy anything at the apps store..how dow i clear up the balance and switch to the UK apps store...HELP!!!

You might just have to contact Apple and ask them to remove it (losing it). Usually people clear a balance by buying one song and having the exact remainder charged to their credit card, but if you don't have a US credit card you cannot do that.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

TS3276 I just downloaded the OS X Lion mountain and Mail won't open. I get an error message everytime I try to open the app.How can I fix that?

I just downloaded the OS X Lion mountain and Mail won't open. I get an error message everytime I try to open the app.How can I fix that?

I-Photo won't open even though I have upgraded to OS X Yosemite and downloaded the I-Photo upgrader.
But have you run the the iPhoto Library upgrader? It is installed in Applications > Utilities. Launch it and direct it to your iPhoto library.
Which version of iPhoto did you upgrade from?
The upgrader is only necessary, if you have been running iPhoto7.1.2 or earlier.

After updating to yosemite aperture, pages, keynote and numbers won't open. tried to update via app store and it says apps not authorised on this account. apps were bought with the mac and have never missed an update before so why now?

afyer updating to yosemite aperture, pages, numbers and keynote won't open
i have tried updating them via app store only be told they aren't authorised on this account, they were bought and installed with this mac and there has never been a problem updating before so why now?
this is the fourth time i have had to type this question out. what a terrible lay out for a support section!

this is the fourth time i have had to type this question out. what a terrible lay out for a support section!
You aren't likely to get an answer with that type of attitude. BTW, you are not contacting Apple on these forums. We are all volunteer end users just like you. If you want support, then call AppleCare and you can get one-on-one assistance.

HT203167 all my previously purchased apps are gone.

I changed my apple id to my new email address and now when I go into "purchased" in iTunes, all my previously purchased apps are gone. And I can't download my previous purchased apps

yes, I just CHANGED the primary email.. and not the whole account...
in the settings
EDIT YOUR APPLE ID>>
Name,ID,Email Address>>Apple ID and Primary Email Address>>
EDIT PRIMARY EMAIL ADDRESS>>SAVE CHANGES
and I clearly remembered that I did not make a new account.

HT1420 I am trying to authorize my new computer so I can download my previous purchases from the cloud. It says to open iTunes and select Authorize My Computer, but when I open iTunes there is no STORE menu. Can anyone help?

I am trying to "authorize" my new computer so that I can download my previous purchases from the cloud. It says to open iTunes and go to the STORE menu and select AUTHORIZE MY COMPUTER, but when I open iTunes there is no STORE menu. Can anyone help?

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(85933)

Apps and movies won't open under my old itunes msn id, but the newer iCloud id presents no problem. i've reset the phone a number of times. is there away to get all my previous purchases from my old account transfered to the newer iCloud account?

Similar Messages

Maybe you are looking for