Apps are grayed out and unable to sync

I am trying to sync multiple iPads using a Bretford Syncing Cart for 30 iPads. When I choose to make changes to what apps are each iPad, I am not able to select the apps within the "apps tab" They are grayed out. I can not scroll through them, move them or add or delete any app. The only way that I can make any changes is to restore the iPad to factory settings and start over each time. I have run out of ideas to deal with this. Anyone have any suggestions?

How much space is used by your Other? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
How to Remove “Other” Data from iPhone, iPad and iPod Touch
http://www.igeeksblog.com/how-to-remove-other-data-from-iphone/
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
What is “Other” and What Can I Do About It?
https://discussions.apple.com/docs/DOC-5142
iPhone or iPad Ran Out of Storage Space? Here’s How to Make Space Available Quickly
http://osxdaily.com/2012/06/02/iphone-ipad-ran-out-of-available-storage-space-ho w-to-fix-quick/
6 Tips to Free Up Tons of Storage Space on iPad, iPhone, and iPod Touch
http://osxdaily.com/2012/04/24/6-tips-free-up-storage-space-ipad-iphone-ipod-tou ch/
Also,
How to Clear Message/iMessage Cache on iPhone & iPad And Reclaim Lots of Free Space
http://www.igeeksblog.com/how-to-clear-message-imessage-cache-on-iphone-ipad/
 Cheers, Tom

Similar Messages

Transferred itunes library from Windows XP PC to new Windows 7 PC. plugged in 3rd gen Ipod. Ipod icon appears along with playlists, music etc. Songs are grayed out and won't play. Please help!

I recently transferred itunes library from windows XP PC to new Windows 7 PC. The transfer was successful, however when I plug my 3rd gen Ipod Nano into the new PC, the Ipod icon appears along with the music, playlists, etc. The songs are shown but are 'grayed out' and wont play or sync.The 'Devices & Printers' window in new PC shows icon for Ipod driver & is OK. The icon for the Ipod appears but depicts a delta shaped warning icon that states that the Ipod is'not operating properly'. Tried troubleshooting. The troubleshooting message states the the Ipod is 'disconnecting'. Can you help me with this problem?

Then, I dropped the entire itunes file from the old PC (XP) into an empty external drive.
That "itunes file from the old PC"? Is that the iTunes folder, from the old PC, that was in the user home folder's Music folder?
All of the library, playlists, etc. from the ipod as they always have been are shown, by they are 'grayed out' and will not open or play.
That's on the iPod, correct? Are all of your old playlists in iTunes, from the old PC, still there in iTunes on the new PC? Are the songs in iTunes still playable?
This document provides the steps to transfer a complete iTunes library between two computers. See the section called External drive.
iTunes: How to move your music to a new computer - Apple Support
There are many steps, but this is a summary. (1) On the old PC, consolidate all of your iTunes data into the iTunes folder. (2) Copy this iTunes folder to the external drive. (3) On the new PC (that has iTunes installed but NOT running), replace its existing iTunes folder with the one from the old PC (on the external drive). When you run iTunes, it uses the iTunes folder from the old PC, and it should look like iTunes on the old PC (with all the playlists, ratings, play count, etc.), and your iPod will see the iTunes library as the same iTunes library (because it is the same library).
If you did something different, and the old PC is still accessible, you may want to try it using the method from the linked document.

Trying to update my apps...all apps are greyed out and say waiting.

..all apps are greyed out and say waiting. This has been going on for a day. I have reset my setting turned off my iPad and no changes

Maybe one of these suggestions will work. Ignore any that you have already tried.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

Songs after 7.0.6 update are grayed out and will not play

After I updated to iOS 7.0.6, some of my songs on my iPhone are grayed out and have a red circle with a small red square to their right (similar to the blue version in the iTunes store). When I select these songs, they skip over that song, and two more before playing another completely different song. If I try to play the songs by pressing the red circle/square, they just gray out completely (nothing plays). Two hard resets and a restore hasn't fixed the problem.
Does anyone know what might be happening?

I had this problem too and my roommate solved it!
Go to 'Settings'
'Music'
Scroll to the bottom and enter your password to log onto your home sharing
Then connect to iTunes and sync!

Songs on iPod are grayed out and purchases in iTunes are missing

So my mom's having some trouble with iTunes-
When her 7th gen Nano is plugged into iTunes all of the songs on it are grayed out and unplayable. There are no icons or such that suggest that there is a problem.
She has 559 songs on her iPod that she purchased and downloaded with the same Apple ID that she still uses today, however iTunes says that she only purchased 179.
This problem must have started when the computer she uses was wiped and had Windows 7 re-installed, but this shouldn't affect the data associated with her Apple ID?
Is there anyway that the songs on her iPod can be transferred to her library? (after they're somehow ungrayed)
Any little bit of help is appreciated

With manual transfer you drag the songs from your iTunes to the iPod. That's how manual works and has nothing to do with songs being "check marked".
However, this is an extremely risky option because when (and not if) there comes a time to restore your iPod, which is a very common fix for iPod problems, then all the music would be erased. If you no longer have the music in iTunes (or any other back up), then all that music would be lost.
What if the iPod were lost/stolen/needed repair? Again, the music would lost. I strongly recommend a back up, and if computer hard drive space is in short supply, you should seriously consider an external hard drive. They are not expensive, and the cost is well worth it when compared to the loss of all your precious music.
At the very least back up your music to either cd or dvd before deleting it, particularly any purchased music/videos, as this would have to be bought again if it were lost. See this.
Backing up your media in iTunes.

How can I activate the Billing Timer icons in MacFreeLance 3.13? They are "grayed out" and unresponsive. MacXware Support Suite has not provided a solution.

How can I activate the Billing Timer icons (Go, Pause, Stop)
in MacFreeLance 3.13? They are "grayed out" and unresponsive. MacXware Support Suite has not provided a solution.

Lack of support from that company seems to be a non-uncommon problem. But it's not a problem you will be likely to get help with in the Communities, and definitely not here in the "Using Apple Support Communities" forum which is for questions about the Communities themselves. If MacWare can't or won't help you, you may be stuck, though there was an email address posted in this thread:
http://www.facebook.com/Macware/posts/327848817260562?comment_id=4108331
that may get you a response.
Regards.

HT6437 My itunes cannot locate my ipod. All the sync option are grayed out and diagnostics says that itunes cannot find usb ports and that no device is connected when it is. What should I do to solve this issue?

So itunes is giving me problems. Since around Christmas time, itunes decided to stop reading my ipod. I connect it to my computer with the usb cable and my computer will recognize that a device is connected but itunes will not. If I go to file->devices and try to sync, all of my sync options are grayed out, while before it would just automatically sync.
When I run diagnostics it tells me that under ports that it cannot find usb ports (it has a green circle?), a type of cable isn't found, and that no device is connected with the usb cable (which my ipod is). I have been trying to fix this issue but nothing is working. I've tried restarting my ipod, itunes, and my computer, i've also tried resetting my ipod and uninstalling itunes then reinstalling itunes but nothing seems to be working.
Does anyone know how to solve this issue?

Do the USB ports work for other devices?
Does the iPod charge?
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

The apps on my iPhone 6 are grayed out and say "Waiting-" when i click on them.

I just upgraded to an iPhone 6. I backed up all my apps from my old iPhone 4 to my iTunes on my computer (MacBookPro). I then plugged in the new iPhone 6 and did a restore using the files from my old iPhone.
Everything transferred over perfectly but now, about half the apps I purchased on my old phone are grayed out. When I click on them they say "Waiting…" but nothing happens. Does anyone know how to fix this problem?

I am having the same problem. I have many dark icons that say waiting. I can't do anything with them. I can't even delete them because they do not get the little x on the upper right corner like the light apps get. I do not know what to do. If I call Apple they will charge me for support as my phone is over a year old.

I turned off my ipod and turned it back on, and lots of apps are grayed out

I have an Ipod touch 2nd gen 16gb, and I turned it off last night, and turned it back on, and lots of the apps lost the picture for their icon, all of the data is there, but the icons are grayed out, I tried restoring from a backup, and restoring, and nothing helped. I thought it had to do with the putting iOS 4.3 on it, since I am stuck on 4.2.1, and I tried the same with my 3rd gen 8gb, the 3rd gen also grayed out the apps, and when I plugged it into Itunes to update to 4.3, I had iTunes check for updates, and it didn't find anything, please help!

Your "3rd gen 8gb" iPod is really a 2G iPod. Apple only made 32 and 64 GB 3G iPods.
You stated: "I tried restoring from a backup, and restoring, and nothing helped." What do you mean by the second restoring?
Have you tried restoring to factory defaults/new iPod since you may have corruption that is also in your backup.

IPod applications won't download, apps area grayed out, but everything is working.

I was logged onto iTunes store, bought a new program, downloaded it, and then discovered it would not load into my iPod touch, and my iPod showed it was syncing okay. In fact, everything was updated and all indications were that nothing was amiss and everything was working. The software ran through every routine I tried, and the diagnostics tests showed everything was working perfectly -- just no app on the iPod. The apps area of my iPod in the iTunes software, however was grayed out and not accessible.
I followed several suggestions from the internet and these forums. I checked to be sure nothing was locked up, I reset the iPod, and when that didn't work, I restored it, after which I no longer had any downloaded programs on the iPod.
Solution: I was about to uninstall/reinstall the iTunes software on my PC, but first tried to repair it before uninstalling it in the Control Panel. Took a couple minutes.
Problem(s) solved. I redownloaded all my programs from my iTunes library, and lost no data in any of them.
I'm posting this because the answer was hiding in plain sight, so to speak. If I can just save one person the wasted time that I invested before trying the obvious, it will all have been worth it and there will be one more head of hair saved from being torn out. Too late for me, however.
Lol.

It worked for me.
In Windows, go Start>Settings>Control Panel>Add Remove Programs>iTunes> ...
you have options: repair and remove.

My desktop apps are signed out and I can't sync my preferences

Hi,
I tried to log out and in from adobe manager and fron adobe cloud website but indesign and illustrator are still in a "not signed in" status and won't sync my preferences.
Any ideas? Thanks a lot

Help for Download & Install & Setup & Activation
-Chat http://www.adobe.com/support/download-install/supportinfo/

All iTunes songs grayed out and won't sync to phone

Hello,
I have over 9000 songs in my iTunes library. My iTunes library is stored locally on my iMac. The vast majority of songs were imported from CD's I own. If in iTunes I make the selection to sync the entire library to my phone, iTunes reports that there are about only 250 songs total. If I select "Sync only checked songs" and choose a few songs or albums, the number of songs to sync stays at zero. iTunes version 12.1.0.50.
When viewing my iTunes library I noticed that just about all of my song titles are gray. If I click on a song in iTunes it plays no problem. However I can't sync anything over to my phone anymore.
If I go to the library location on my HDD all of the music files are there as they should be.
I appreciate any suggestion - I've been trying to fix this for some time now and have had no success.
Regards.
NM

I have finally solved this issue. Here is the solution:
1. Open iTunes
2. Select Music
3. In the upper right hand corner select Albums.
4. Under "All Albums" highlight the first album, then scroll all the way to the bottom of the page, hold down the shift key and select the last album.
5. All albums should now be selected.
6. Place the cursor over one of the albums. Press with 2 fingers on the trackpad to bring up the menu.
7. Select "Check All"
8. Congratulations - no more grayed out songs and they will sync now.
9. Go into your iPhone sync and check the songs you want to transfer and click the sync button.
I hope this helps you to resolve your issue.
NO MAX

When I try to burn a play list to a CD some of the songs are grayed out and then not burned to the disc. How can I fix this problem?

why are some of the songs on the play list I am trying to burn to a CD "grayed out" when I start burning the CD and there for not included in the finished CD? How can I fix this problem. Btw, I have been using iTunes for years and this problem just came up quite recently. Thanks

Howdy sarthur,
Thanks for using the Apple Support Communities.
To help resolve this issue where you're unable to burn a disc successfully in iTunes, please follow the troubleshooting in the article linked to below.
Can't burn a CD in iTunes for Windows - Apple Support
Take care,
Alex H.

I just got a new Macbook and I put all music on a flash drive from my PC to mac. Some music (seems to be the newer purchases) are grayed out and will not play??

I have a mid 2012 MacBook Pro. All of my music was on a PC computer. I don't really know how to work with PCs but I am more than familiar with Macs. I have an iPhone with all of the grayed out music on it and they play fine. They play on the PC too. But when I transferred them over, they just won't play. There is also a little cloud with an arrow pointing downward which I thought meant download.
So I read another thread that said to log out of itunes and this would be fixed. I logged out and back in again and now the grayed out music is GONE. Just gone. I have everything on a flash drive still, so no big deal but is there a way I can get all of the music to download? And not be grayed out this time?

Hi there,
It sounds like your purchased content is not transfering via a flash drive. It may be easier to re-download this contnet directly from iTunes. Take a look at the article below for mor information.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
-Griff W.

Songs in the cloud that are not downloaed are grayed out and won't allow me to download them

basically any song that has not been downloaded from the cloud is grayed out..how do I restore them...it was fine just the other day

My phone won't allow me to delete them off. I don't know how all these pictues and movies moved onto my phone in the first place.
Have you synced your iPhone with iTunes? Then you may have enabled the syncing of Pictures in iTunes. All iPhoto or Aperture albums and events will appear as albums on your iPhone, if you enabled this. To delete the synced photos you need to sync your iPhone again. You change the sync settings for photos in iTunes in the device’s Photo pane.
Regards
Léonie

Apps are grayed out and unable to sync

Similar Messages

Maybe you are looking for