Apps download as trial versions only

I am a creative cloud team member and attempting to use CC on my home computer as my second seat. The apps will only install as trial versions. I've tried the advice in the forums with no luck. I've tried chatting with a representative and they go through the same script, tell me they are transferring me to a technical person and then we get cut off. I've tried calling customer support and sat on hold for 40 minutes and finally gave up. I need to be able to work from home and I'm highly frustrated that there isn't more help to solve the problem. Please help!

Hi Jdbruno,
I see that you have a membership but it doesn't appear that you've activated it successfully yet. I suspect this is related to the apps running in a trial mode like you describe.
If you go here:
https://lm.licenses.adobe.com/
Do you get a Congratulations! You have successfully connected to Adobe License Management Server. message?
If something is blocking activation, the troubleshooting steps in this document might help, often a firewall or hosts file is the problem
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-Dave

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