Apps keep crashing after reinstalling Yosemite
Several applications on my computer always crash at startup after I attempted to reinstall Yosemite.I checked the crash logs and I saw something common of these crashed applications:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
0x981d1000 - 0x981d9fff libsystem_pthread.dylib (105.10.1) <4A229519-29A1-3ABF-8CEF-43BCE4ACDA06> /usr/lib/system/libsystem_pthread.dylib
Any help will be greatly appreciated.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
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I am including the report:
Process: Safari [435]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0 (10600.1.25.1)
Build Info: WebBrowser-7600001025001000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [435]
User ID: 503
Date/Time: 2014-11-21 20:48:28.873 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 9617F9BB-E1E5-CD94-D947-8570DF5C62E8
Time Awake Since Boot: 480 seconds
Crashed Thread: 15
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000106c44070
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x106c44070:
-->
__TEXT 000000010db02000-000000010db03000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x0000000113acbfc6 __open + 10
1 com.apple.CoreFoundation 0x00000001124dd67a CFURLCreateDataAndPropertiesFromResource + 762
2 com.apple.CoreFoundation 0x000000011264689a CFBundleCopyLocalizedStringForLocalization + 474
3 com.apple.Foundation 0x00000001105db315 -[NSBundle localizedStringForKey:value:table:] + 64
4 com.apple.AppKit 0x0000000111119b7c -[NSDocumentController(NSInternal) _uniqueNumberForDocument:] + 83
5 com.apple.AppKit 0x0000000111119832 -[NSDocument _fileURLForNewDocumentWithFileSystemUniquing:customDirectoryURL:] + 97
6 com.apple.AppKit 0x00000001110b0bd1 -[NSDocument displayName] + 132
7 com.apple.Safari.framework 0x000000010dbcbd01 -[BrowserDocument untitledName] + 39
8 com.apple.Safari.framework 0x000000010db9badb Safari::BrowserContentViewController::emptyPageName() const + 77
9 com.apple.Safari.framework 0x000000010db9b78f Safari::BrowserContentViewController::displayName() const + 127
10 com.apple.Safari.framework 0x000000010db9b65b Safari::BrowserContentViewController::computeTabLabel() const + 225
11 com.apple.Safari.framework 0x000000010dbf990c -[BrowserTabViewItem updateLabelNow] + 43
12 com.apple.CoreFoundation 0x000000011254e9e0 -[NSArray makeObjectsPerformSelector:] + 496
13 com.apple.Safari.framework 0x000000010de2debe -[ScrollableTabBarView updateTabTitles] + 105
14 com.apple.Safari.framework 0x000000010dc128bd -[BrowserWindowControllerMac safariBrowserWindowUpdateTabTitlesNow:] + 37
15 com.apple.Safari.framework 0x000000010dc04a6e Safari::BrowserWindowController::updateTabTitlesNow() + 70
16 com.apple.Safari.framework 0x000000010de28f5f -[ScrollableTabBarView updateLabelNowForTab:] + 63
17 com.apple.Safari.framework 0x000000010de2a61b -[ScrollableTabBarView _insertTabButtonWithTabViewItem:atIndex:] + 372
18 com.apple.Safari.framework 0x000000010de2a42b __56-[ScrollableTabBarView _insertMissingButtonsFromTabView]_block_invoke + 167
19 com.apple.CoreFoundation 0x0000000112550516 __53-[__NSArrayI enumerateObjectsWithOptions:usingBlock:]_block_invoke + 70
20 com.apple.CoreFoundation 0x0000000112550449 -[__NSArrayI enumerateObjectsWithOptions:usingBlock:] + 297
21 com.apple.Safari.framework 0x000000010de2a27d -[ScrollableTabBarView _insertMissingButtonsFromTabView] + 216
22 com.apple.Safari.framework 0x000000010de2929b -[ScrollableTabBarView _updateButtonsAndLayOutAnimated:isSelectingButton:] + 200
23 com.apple.Safari.framework 0x000000010de2d69a -[ScrollableTabBarView tabView:didSelectTabViewItem:] + 186
24 com.apple.AppKit 0x00000001110e3296 -[NSTabView selectTabViewItem:] + 1075
25 com.apple.AppKit 0x00000001110e2cd6 -[NSTabView _addedTab:atIndex:] + 150
26 com.apple.Safari.framework 0x000000010dc23e19 -[BrowserWindowControllerMac _insertTab:atIndex:andSelect:] + 97
27 com.apple.Safari.framework 0x000000010dc2411d -[BrowserWindowControllerMac _setUpTabForView:atIndex:andSelect:withBrowserTab:] + 325
28 com.apple.Safari.framework 0x000000010dc23a3b -[BrowserWindowControllerMac _setUpBackgroundTabAfterLastTabForView:] + 87
29 com.apple.Safari.framework 0x000000010dc106ee -[BrowserWindowControllerMac windowDidLoad] + 880
30 com.apple.AppKit 0x000000011106c4e7 -[NSWindowController _windowDidLoad] + 586
31 com.apple.Safari.framework 0x000000010df1a03e -[WindowController _windowDidLoad] + 43
32 com.apple.AppKit 0x00000001110536a2 -[NSWindowController window] + 110
33 com.apple.Safari.framework 0x000000010dc110f3 -[BrowserWindowControllerMac showWindow:] + 66
34 com.apple.AppKit 0x0000000111118c0a -[NSDocument showWindows] + 93
35 com.apple.AppKit 0x0000000111117741 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 470
36 com.apple.AppKit 0x000000011111752c -[NSDocumentController newDocument:] + 36
37 com.apple.Safari.framework 0x000000010dc08880 +[BrowserWindowControllerMac reopen] + 256
38 com.apple.Safari.framework 0x000000010db1773f -[AppController applicationOpenUntitledFile:] + 22
39 com.apple.AppKit 0x000000011104da5a -[NSApplication _doOpenUntitled] + 424
40 com.apple.AppKit 0x0000000110f86b91 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 252
41 com.apple.AppKit 0x0000000111290389 __97-[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:]_block_invoke_3 + 140
42 com.apple.AppKit 0x000000011128fd81 -[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:] + 798
43 com.apple.AppKit 0x0000000110e2eee6 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 331
44 com.apple.AppKit 0x0000000110e2ec69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
45 com.apple.AppKit 0x0000000110e2e6b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
46 com.apple.Foundation 0x00000001105dc458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
47 com.apple.Foundation 0x00000001105dc2c9 _NSAppleEventManagerGenericHandler + 102
48 com.apple.AE 0x000000011436d99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
49 com.apple.AE 0x000000011436d719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
50 com.apple.AE 0x000000011436d623 aeProcessAppleEvent + 295
51 com.apple.HIToolbox 0x00000001175bb37e AEProcessAppleEvent + 56
52 com.apple.AppKit 0x0000000110e2ad76 _DPSNextEvent + 2665
53 com.apple.AppKit 0x0000000110e29e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
54 com.apple.Safari.framework 0x000000010db80b90 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
55 com.apple.AppKit 0x0000000110e1de23 -[NSApplication run] + 594
56 com.apple.AppKit 0x0000000110e092d4 NSApplicationMain + 1832
57 libdyld.dylib 0x00000001138fc5c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x0000000113acd22e kevent64 + 10
1 libdispatch.dylib 0x00000001138aea6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x0000000113acc946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000113bf44a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x0000000113acc946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000113bf44a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x0000000113acc946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000113bf44a1 start_wqthread + 13
Thread 5:: Dispatch queue: com.apple.Safari.iCloudTabs.keyValueStoreAccess
0 libsystem_kernel.dylib 0x0000000113ac756a semaphore_wait_trap + 10
1 libsystem_platform.dylib 0x0000000113be3c5b _os_semaphore_wait + 16
2 libdispatch.dylib 0x00000001138b5557 _dispatch_barrier_sync_f_slow + 597
3 com.apple.Safari.framework 0x000000010dc51422 __29-[CloudTabKeyValueStore init]_block_invoke + 869
4 libdispatch.dylib 0x00000001138b0323 _dispatch_call_block_and_release + 12
5 libdispatch.dylib 0x00000001138abc13 _dispatch_client_callout + 8
6 libdispatch.dylib 0x00000001138af365 _dispatch_queue_drain + 1100
7 libdispatch.dylib 0x00000001138b0ecc _dispatch_queue_invoke + 202
8 libdispatch.dylib 0x00000001138ae6b7 _dispatch_root_queue_drain + 463
9 libdispatch.dylib 0x00000001138bcfe4 _dispatch_worker_thread3 + 91
10 libsystem_pthread.dylib 0x0000000113bf66cb _pthread_wqthread + 729
11 libsystem_pthread.dylib 0x0000000113bf44a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x0000000113acc132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000011940fe3b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x000000011940cf89 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x000000010ec01a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x0000000113bf62fc _pthread_body + 131
5 libsystem_pthread.dylib 0x0000000113bf6279 _pthread_start + 176
6 libsystem_pthread.dylib 0x0000000113bf44b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x0000000113acc946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000113bf44a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x0000000113acc946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000113bf44a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x0000000113acc946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000113bf44a1 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x0000000113ac752e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000113ac669f mach_msg + 55
2 com.apple.QuartzCore 0x000000010f82bd63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x000000010f82bc96 thread_fun + 25
4 libsystem_pthread.dylib 0x0000000113bf62fc _pthread_body + 131
5 libsystem_pthread.dylib 0x0000000113bf6279 _pthread_start + 176
6 libsystem_pthread.dylib 0x0000000113bf44b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x0000000113ac752e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000113ac669f mach_msg + 55
2 com.apple.CoreFoundation 0x000000011252bb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x000000011252afdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x000000011252a838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00000001121d0d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x0000000110622b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x0000000113bf62fc _pthread_body + 131
8 libsystem_pthread.dylib 0x0000000113bf6279 _pthread_start + 176
9 libsystem_pthread.dylib 0x0000000113bf44b1 thread_start + 13
Thread 12:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x0000000113acc3f6 __select + 10
1 libsystem_pthread.dylib 0x0000000113bf62fc _pthread_body + 131
2 libsystem_pthread.dylib 0x0000000113bf6279 _pthread_start + 176
3 libsystem_pthread.dylib 0x0000000113bf44b1 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x0000000113acc946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000113bf44a1 start_wqthread + 13
Thread 14:
0 libsystem_kernel.dylib 0x0000000113acc946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000113bf44a1 start_wqthread + 13
Thread 15 Crashed:
0 ??? 0x0000000113940598 0 + 4623435160
Thread 15 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000054 rcx: 0x0000000113918000 rdx: 0x0000000000000054
rdi: 0x0000000000000000 rsi: 0x00000001124b6000 rbp: 0x0000000113919ff0 rsp: 0x0000000113919f70
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000106c44070 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00000001124b6000
rip: 0x0000000113940598 rfl: 0x0000000000010202 cr2: 0x0000000106c44070
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10db02000 - 0x10db02fff com.apple.Safari (8.0 - 10600.1.25.1) <0BA1FEA6-91DF-36CF-B0AD-6098E1841641> /Applications/Safari.app/Contents/MacOS/Safari
0x10db0a000 - 0x10e441ff7 com.apple.Safari.framework (10600 - 10600.1.25.1) <FA02E310-44CC-34CC-86DD-A4928F184CCC> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x10e8e0000 - 0x10e8e1fff libSystem.B.dylib (1213) <DA954461-EC6A-3DF0-8551-6FC810627627> /usr/lib/libSystem.B.dylib
0x10e8ee000 - 0x10e8effff libquit.dylib (182) <62510786-F686-3AC4-B315-D05A4B7A896F> /usr/lib/libquit.dylib
0x10e8f6000 - 0x10e987fff com.apple.cloudkit.CloudKit (259.2.3 - 259.2.3) <6F955140-D522-32B3-B34B-BD94C5D94E7A> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit
0x10ea0f000 - 0x10ea14fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x10ea21000 - 0x10ea21fff com.apple.Accelerate (1.10 - Accelerate 1.10) <227E2491-1DDB-336F-BF83-773CECEC66F1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x10ea24000 - 0x10ea51fff com.apple.Accounts (113 - 113) <3145FCC2-D297-3DD1-B74B-9E7DBB0EE33C> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x10ea7f000 - 0x10eaa0fff com.apple.framework.Apple80211 (10.0.1 - 1001.57.4) <E449B57F-1AC3-3DF1-8A13-4390FB3A05A4> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x10eaaf000 - 0x10eaaffff com.apple.Carbon (154 - 157) <6E3AEB9D-7643-36BE-A7E5-D08886649257> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x10eab2000 - 0x10eab4fff com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40-9A65EC1B46A1> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/Cor eDuetDebugLogging
0x10eab9000 - 0x10eab9fff com.apple.Cocoa (6.8 - 21) <EAC0EA1E-3C62-3B28-A941-5D8B1E085FF8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x10eabc000 - 0x10eabcfff com.apple.quartzframework (1.5 - 1.5) <4944127A-F319-3689-AAEC-58591D3CAC07> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
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0x11f129000 - 0x11f133fff com.apple.IntlPreferences (2.0 - 150.1) <F2DE1784-F780-3E3F-A626-D9CBD38F20EE> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPref erences
0x11f13e000 - 0x11f14cff7 com.apple.ToneLibrary (1.0 - 1) <3E6D130D-77B0-31E1-98E3-A6052AB09824> /System/Library/PrivateFrameworks/ToneLibrary.framework/Versions/A/ToneLibrary
0x11f15e000 - 0x11f173fff com.apple.ToneKit (1.0 - 1) <CA375645-8DE1-3DE8-A2E0-0537849DF59B> /System/Library/PrivateFrameworks/ToneKit.framework/Versions/A/ToneKit
0x11f18d000 - 0x11f1abff7 com.apple.addressbook.vCard (9.0 - 1499) <B1BC7C0A-A783-3574-8248-BC689F43A0A0> /System/Library/PrivateFrameworks/vCard.framework/Versions/A/vCard
0x11f25c000 - 0x11f339ff7 com.apple.QuickLookUIFramework (5.0 - 675) <84FEB409-7D7A-35AC-83BE-F79FB293E23E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x11f3fa000 - 0x11f408fff com.apple.AddressBook.ContactsFoundation (9.0 - 1499) <1F879F4E-369A-38F7-A768-8B9009617479> /SYou may have installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Applications/Genieo.app
/Applications/Reset Search.app
/Applications/Uninstall Genieo.app
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 2
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself. -
IPad Air Apps keep crashing after iOS 7.1 Update
Hi, I just upgraded to ios 7.1 on my ipad air. Everything was working fine before the update. But after, everytime I try to open any app, it attempts to start, but then immediately crashes. Even when I download an app from the app store, it still crashes. I have tried everything (restart, reset, hard reset, etc.) and I can't think of anything else to do but replace it which I don't want to do.
Hello jscott1997,
It sounds like all your apps are closing when you open them, even new apps are doing the same thing. I recommend starting by closing all the open apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If it persists, I would next backup your device to iTunes with this article:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
And restore it from your backup with the steps in the following article. These steps will erase, and re install the iOS software, so that when you restore from the back up it is not restoring on top of the previous iOS installation:
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
Thank you for using Apple Support Communities.
All the very best,
Sterling -
Maveriscks keeps crashing after reinstall
Hello everybody,
I just bought a MacBook Pro (13-inch, retina) after a week it crashed over and over.
Then I found that google-drive could be the reason.
I was happy for half a day and then it got worse.
It Didn't even start anymore.
After more than a week of trying to download Mavericks I gave up and made a bootable stick ....
Now everything is newly installed and i have lost all my data, but again after a short time crashes occurt again.
I checked the disk with Disk Utility,the disk was ok, but the accesrights were messed up.
so I let Disk Utility repaire it.
The crashes are no longer that freequent but still annoying!
I fled from the troubles of windows and now .....
I appreciate any help, suggesttions or alike ... !
Thanks!!!!!!!!
here's the latest crash report:
Anonymous UUID:
854B77F2-8FA0-D729-A595-77C3B24B844C
Tue Apr 1 22:29:53 2014
panic(cpu 3 caller 0xffffff8011b6400e): "hfs_swap_HFSPlusBTInternalNode: catalog record #37 keyLength=58 expected=160\n"@/SourceCache/xnu/xnu-2422.90.20/bsd/hfs/hfs_endian.c:560
Backtrace (CPU 3), Frame : Return Address
0xffffff8114e43d50 : 0xffffff8011822fa9
0xffffff8114e43dd0 : 0xffffff8011b6400e
0xffffff8114e43e10 : 0xffffff8011b6303f
0xffffff8114e43e60 : 0xffffff8011b57a31
0xffffff8114e43ea0 : 0xffffff8011a06e6e
0xffffff8114e43f90 : 0xffffff8011a0759b
0xffffff8114e43fb0 : 0xffffff80118d6ff7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:
0x0000000011600000
Kernel text base: 0xffffff8011800000
System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)
System uptime in nanoseconds: 19103726025
last loaded kext at 5353329861: com.apple.filesystems.autofs
3.0 (addr 0xffffff7f92e8d000, size 45056)
loaded kexts:
com.apple.filesystems.autofs
3.0
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.iokit.IOBluetoothSerialManager
4.2.3f10
com.apple.driver.AppleGraphicsDevicePolicy
3.4.35
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AGPM
100.14.15
com.apple.driver.X86PlatformShim
1.0.0
com.apple.driver.ApplePlatformEnabler
2.0.9d1
com.apple.driver.AppleHDAHardwareConfigDriver
2.6.0f1
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.driver.AppleHDA
2.6.0f1
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleHWAccess
1
com.apple.driver.ACPI_SMC_PlatformPlugin
1.0.0
com.apple.driver.AppleIntelMCEReporter
104
com.apple.driver.AppleMuxControl
3.4.35
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleCameraInterface
4.26.0
com.apple.driver.AppleThunderboltIP
1.1.2
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.iokit.IOBluetoothUSBDFU
4.2.3f10
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleIntelHD5000Graphics
8.2.4
com.apple.driver.AppleIntelFramebufferAzul
8.2.4
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.driver.AppleUSBTCKeyEventDriver
240.2
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.iokit.SCSITaskUserClient
3.6.6
com.apple.driver.AppleUSBCardReader
3.4.1
com.apple.driver.AppleFileSystemDriver
3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AirPort.Brcm4360
831.21.63
com.apple.driver.AppleUSBXHCI
670.4.0
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.driver.DspFuncLib
2.6.0f1
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.5fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOBluetoothFamily
4.2.3f10
com.apple.driver.IOPlatformPluginLegacy
1.0.0
com.apple.driver.AppleGraphicsControl
3.4.35
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleSMC
3.1.8
com.apple.driver.IOPlatformPluginFamily
5.7.0d10
com.apple.driver.AppleThunderboltEDMSink
2.1.3
com.apple.driver.AppleThunderboltDPOutAdapter
3.1.7
com.apple.driver.AppleHDAController
2.6.0f1
com.apple.iokit.IOHDAFamily
2.6.0f1
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.iokit.IOSurface
91
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.AppleGraphicsDeviceControl
3.4.35
com.apple.iokit.IOAcceleratorFamily2
98.14
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.driver.AppleUSBMultitouch
240.9
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.driver.AppleThunderboltDPInAdapter
3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily
3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.driver.AppleThunderboltNHI
2.0.1
com.apple.iokit.IOThunderboltFamily
3.2.7
com.apple.iokit.IO80211Family
630.35
com.apple.driver.mDNSOffloadUserClient
1.0.1b5
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOUSBFamily
675.4.0
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.corecrypto
1.0
com.apple.kec.pthread
1
Model: MacBookPro11,1, BootROM MBP111.0138.B03, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f58
Graphics: Intel Iris, Intel Iris, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0256F, 251 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2Hi
Thats pity that it happens. Did you check the Microsoft Windows XP SP2 Update information on the Toshiba driver page? In the Sat M30 driver area you will find the document which describes what application must be updated to use the SP2.
I would recommend firstly checking this sheet before starting any SP2 installations. -
Ipad apps keep crashing after latest download, why and how can I fix this?
IPad not running correcttly since latest download. Screens freezing ie in setting etc. how to get iPad working properly instead of like an outdated pc?
When you say latest download, do you mean latest downloaded app or latest downloaded OS?
-
App store keeps crashing after trying to update to latest 10.8.3 update ,
what can I do I can not reinstall it from anywhere! Everything runs so slow!
It is reaally frsutrating trying to find the app store in apple's site can anyone pinpoint to where can I download it again and try to get to work?
ThanksTry the Combo update from the Apple Support page - http://support.apple.com/kb/DL1640.
Good luck,
Clinton -
Keeps crashing after Yosemite install - Need thoughts on what to do...
My 2013 Macbook Air keeps crashing after Yosemite install, time between crashes are more random than consistent and it can be anytginh from one hour to 6 hours between crashes. Enclosed the report below with the hope that someone has some tips on what to do here.... I've formatted the computer, reinstalled the OS and checked the drive for errors and I've found nothing so far.
Would be very grateful for any thoughts/tips on what to do here...
Anonymous UUID: BEEFE0EB-6E39-4774-2F21-C8DB361123F7
Tue Oct 21 23:43:49 2014
*** Panic Report ***
panic(cpu 0 caller 0xffffff8007d7a590): "a freed zone element has been modified in zone kalloc.1024: expected 0xdb989f771eb1bbd8 but found 0x60002, bits changed 0xdb989f771eb7bbda, at offset 0 of 1024 in element 0xffffff8018915c00, cookies 0x3f0011f6db804ed8 0x5352198c01c0537"@/SourceCache/xnu/xnu-2782.1.97/osfmk/kern/zalloc.c:496
Backtrace (CPU 0), Frame : Return Address
0xffffff81102c32d0 : 0xffffff8007d3a811
0xffffff81102c3350 : 0xffffff8007d7a590
0xffffff81102c33c0 : 0xffffff8007d79c17
0xffffff81102c3400 : 0xffffff8007d78de7
0xffffff81102c3530 : 0xffffff800813160e
0xffffff81102c36d0 : 0xffffff800812aab9
0xffffff81102c3760 : 0xffffff8008140ccf
0xffffff81102c3930 : 0xffffff8007f3f2f8
0xffffff81102c3a10 : 0xffffff8007f3ea95
0xffffff81102c3b40 : 0xffffff8007f52005
0xffffff81102c3b90 : 0xffffff8007f62505
0xffffff81102c3d90 : 0xffffff8007f56d87
0xffffff81102c3f50 : 0xffffff800824dcb2
0xffffff81102c3fb0 : 0xffffff8007e3ac46
BSD process name corresponding to current thread: PhotoStreamAgent
Mac OS version:
14A389
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000007a00000
Kernel text base: 0xffffff8007c00000
__HIB text base: 0xffffff8007b00000
System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF)
System uptime in nanoseconds: 16215962667183
last loaded kext at 9812882932706: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f8a0e1000, size 389120)
last unloaded kext at 1736098368348: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f895e6000, size 16384)
loaded kexts:
com.apple.filesystems.smbfs 3.0.0
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AGPM 100.14.37
com.apple.driver.ApplePlatformEnabler 2.1.0d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD5000Graphics 10.0.0
com.apple.driver.AppleHDA 266.5
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleBacklight 170.4.12
com.apple.driver.AppleUSBEthernet 2.4.7
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AirPort.Brcm4360 900.19.8
com.apple.driver.AppleCameraInterface 5.23.0
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleIntelFramebufferAzul 10.0.0
com.apple.filesystems.autofs 3.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleTopCaseHIDEventDriver 46.2
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBXHCI 705.4.14
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.IOBluetoothHIDDriver 4.3.0f10
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.iokit.IOSurface 97
com.apple.driver.DspFuncLib 266.5
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 266.5
com.apple.iokit.IOHDAFamily 266.5
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.iokit.IOBluetoothFamily 4.3.0f10
com.apple.iokit.IO80211Family 700.52
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.iokit.IOAcceleratorFamily2 156.4
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.driver.AppleHSSPIHIDDriver 26.2
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.driver.AppleHSSPISupport 26.2
com.apple.driver.AppleIntelLpssSpiController 2.0.45
com.apple.driver.AppleIntelLpssDmac 2.0.45
com.apple.driver.AppleIntelLpssGspi 2.0.45
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookAir6,1, BootROM MBA61.0099.B16, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.12f143
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.124.12.8)
Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: My Passport 0824
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
My "Hanging with Friends" app keeps crashing whenever I try to open it. I have deleted and re-downloaded the app, restarted my iPhone, and even restored my iPhone all together, and nothing is working. How can I get this app to work again?
Can you start Firefox in [[Safe mode]] ?
You can also do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
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