Apps not always for free

When you have buy a new device or upgrade to iOS 8, you'll have access to free apps (http://support.apple.com/en-us/HT202794).
If you want to download these free apps later connecting via iTunes on your Mac, when signed in, it seems that iTunes will charge you for the full amount purchasing the app.
The apps seems not to be free anymore, although when you try to download these apps with your device it is hard to find it in the first place in the app store.
Finally when you find the apps made by apple, you can download it for free on your device. This is strange when signed in on Mac or iPhone/iPad in the same account.
What will happens when people buy it in iTunes ?

See Here for
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

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