Apps on HP Officejet Pro 8600

When I first installed this HP Officejet Pro 8600 printer on my computer it worked great. There is an Apps icon you can tap and it worked. Now all of a sudden it is coming up with "The printer was unable to connect to the server. Check your internet connection and try again." I have redid my internet setup several times and reinstalled the printer and driver on my computer and nothing seems to work. It talks to the computer fine wirelessly or USB connected. Can anyone help?

Hello bubba2014,
Welcome to the HP Support Forums. I gather that when trying to access the apps found on the front panel of your Officejet 8600 printer.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. If you have the Plus or Premium models of the Officejet 8600 printer don’t worry the steps and screen shots are the same.
Please let me know if that doesn’t help.
Regards,
Happytohelp01
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Unable to access Apps on HP Officejet Pro 8600 Plus

Hi guys,
I can print wirelessly and print remotely using the ePrint apps on my iphone and ipad. Until recently, I have been able to access the apps, but this has stopped. I now get the following error message:
"The printer was unable to connect to the server. Chieck your internet connection and try again."
The internet connection is stable and fine. Any ideas?
This question was solved.
View Solution.

Hello londonlaw,
Welcome to the HP Support Forums!
Sorry to hear about the recent issue when trying to access apps on your Officejet Pro 8600, I would like to offer a few suggestions that may help.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Try to access an app, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to an app once done, if still unable, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to access an app, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
I hope this has helped, if it has, please let me know what step helped.
JERENDS
I work on behalf of HP
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Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
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**MissTeriLynn**
I work on behalf of HP

PDF from Google Apps gmail/gdrive by Cloudprinter failed on HP Officejet Pro 8600 Plus e-All-in-One

Dear forum contributors,
1. HP Officejet Pro 8600 Plus e-All-in-One
2. Linux OpenSuSE 12.2 64-bit
3. Failed , after the failed message is a very long URL to my gmail attachment.
4. This issue occured from the beginning, I have this printer only for one week.
When I print different kinds of PDF's from Google Apps (gmail and gdrive) by Google Cloudprinter I got a failed message at the HP eprinter Recent Print Jobs list.
Other prints from Google Cloudprinter, for example a webpage or a Google Docs document (not PDF) is working fine.
Also sending the same PDF's directly to my @hpeprinter.com e-mail address is working fine.
Is this a problem by Google Cloudprinter or HP e-print? How to solve the problem?
Thanks for helping,
Jurjen

After much research, I was unable to obtain a direct answer for two reasons: HP doesn't support Linux or Cloud Print beyond initial setup. I was not very satisfied with this answer as I knew you would not really be either so I found some links and this may be the last I can provide any assistance here due to the two reasons above. These links cover everything and should provide for you additional links to all of your questions I believe.
--Serving a Printer to Google Cloud Print from Linux--
--Google Cloud Print on Linux--
--Installing Google Cloud Print on a Linux Server--
Otherwise, if ePrint is not working within the apps using a Windows-based computer I am more than happy to assist you. You may continue to get support here from other community members regarding Linux but I may not be of much assistance. I can say the first place to check is www.eprintcenter.com and see what the error messages say there under the print history, cancel any pending print jobs and try again. Keep me posted on any additional information you may want to add regarding a Windows PC, otherwise I should direct you over to some great support provided by Google Cloud. Linux is suppose to work with these functions so I will leave you with this final excerpt from a Cloud Print Help site:
"Why is my document not printing?
1. Make sure your Google Cloud Print connector is running on a computer with Mac, Windows, or Linux.
2. If you're using Windows XP, make sure you also have the Windows XP Service Pack 3 (SP3) installed.
3. Confirm that the computer connected to your printer is powered on and that you are logged in."
This printer should support this feature so to make sure, you can log into www.eprintcenter.com and select ePrint Settings under the customized email address on this page and ensure you have Print Services ON. I wish I could be of more assistance however. I strongly recommend contacting the manufacturer of the apps you are having the problem with as these functions work when you use them like ePrint was intended (via email and mobile devices). Good Luck!
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Printing from Motorola Xoon tablet to Officejet Pro 8600 Plus via Android ePrint app

Hello!
My Officejet Pro 8600 Plus printer
- is connected to my Laptop (Win7 64bit) via USB cable
- is connected to my router via WLAN
- is configured to use ePrint with a registered mail address
My Motorola Xoom tablet3
- has Android Ice Cream Sandwich 4 installed as operating system
- has the HP ePrint Home&Biz app installed
ePrint
- ePrint app is configured
- the app identified/shows my printer as it should
- I successfully registered to ePrint on the HP website
- I am using a registered mail address for connection between app and ePrint online
As soon as I select a document on my tablet and try to print it,
- the app shows up a "rendering document" message for a short time
- a preview of the document should show up, but it doesn't!!
- I can see the selected document as "pending" print job
- no documents will be printed
- pending documents can't be deleted and remain in the tablet's display
So, I desparately need help! Why does my printer not receive or print the documents from the Xoom tablet?
Thanks a lot for your help!

I understand that It was not a problem with the connection. When dealing with wireless networks, it is always a good idea to set a static IP. It makes things more stable. The reason I told you to enter Google's DNS was not to connect you to Google. All a DNS does is create a pathway to the internet. Once any device finds the internet via the DNS it then goes where it is supposed to. It just uses the DNS as a referance for the internet. Web services should work fine with your router DNS, I have just had more success using Google's public DNS.
You never mentioned wether you did all the power cycling that I asked you too. I know it does not make sense, but power cycling everything on the network so it can all reconnect fresh, solves most issues like this one. However, if you have power cycled everything and you are still having issues, then try removing the Xoom and the printer from the network, and reconnecting them. Sometime, you have to completely remove the printer and mobile device from the networks and reattach them before they will comunicate.
If none of that works, you may need to call the cloud services department to have them take a look at the issue. You can find the number by logging into your ePrintCenter.com acount and looking under the help section. When you get an agent on the phone make sure to tell them everything you have done, so they do not have you do the same steps. Honestly at this point if it is not working the next step is a semi-full reset, which will cause you to loose your ePrint email address, as well as reset everything back to factory settings on the printer. I am not allowed to share how to semi-full the printer via the forums, however the phone agents can walk you through one.
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Officejet Pro 8600 Plus - Apps Error - 'Connection Error'

Hi,
Newbie question maybe, but it's got me a little stumped.
I've an HP Officejet Pro 8600 Plus on a wired connection to my Sky router/ADSL modem, using a static IP.
when I go into Apps it pulls down a list of the installed Apps OK, but when I select any one from the printer control pad it tries to connect then throws an error. I can;t see a place I should set anythign up.
I have a woerkign hp ePrint Center account, ePrint works (eventually!) when I email docs to my eprint email address, adn also via Google Cloud Print and Apple AirPrint. While it;s not ruining my life, I would like all of the printer functions to work :-)
I can print to a network folder, as long as it;s on a PC, although my NAS it won;t print to for some reason, but I guess that's a further question :-)
Any help very much appreciated!!!!
MF668

Hi MF668,
Try setting an alternative DNS and check if that may help:
Press the wireless icon on the top of the printer screen and locate tis IP address.
Browse to the printer's IP through the web browser on your PC.
Click the Network tab.
Under Wired click on IPv4.
Under DNS Address Configuration select Manual.
Set the Preferred address as 8.8.8.8
Set the Alternate address as 8.8.4.4
Click Apply to confirm the change.
Now turn the printer Off and back On and check for any difference.
Shlomi
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Macbook Pro running Maverick doesn't recognize Officejet Pro 8600 Plus as a scanner

I am a new user to the Macbook, transitioning from Windows. I started with a preexisting Offciejet Pro 8500 but couldn't get it to work and discovered there were no Maverick drivers. I then bought and installed the Officejet Pro 8600 Plus wirelessly. I downloaded the HP software package for Mac. I can print. I can scan from the printer to the computer. I can use the HP Scan utility (although the HP apps folder also contains the 8500 apps and I'm not sure which is which). However, under System Preferences Printers and Scanners it only lists the 8600 as a printer and faxer; it does not appear under Scanner. And I cannot access it using PDF Converter for Mac, either. And it refuses to scan an entire legal page, stopping at the letter page limits, whether I use the document feeder or just place it on the glass.
( I also cannot figure out how to set up Network scanning - it asks for a folder address and I am not familiar with iOS nomenclature.)

Hi lahrm
I understand you are having issues scanning on the Maverick.
I will be happy to assist you with this.
I have included a document for how to scan on the Maverick.
I have provided a document for connection issues.
This document provides directions for scanning to a network folder.
If you need more assistance just let me know.
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Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Printing wirelessly on officejet pro 8600 plus

I have recently purchased an e printer (Officejet pro 8600 plus). I have set it up on my laptop as well as mobile phone. I have printed photos from my phone, emails from my phone, emails from my laptop, word documents and excel documents from my laptop. It will only print sometimes. I think it may have to do with the printer going to sleep. On my mobile phone, I get a message saying ePrint job delayed because the printer is turned OFF or not connected to Internet. Well, it is on. When I actually go to the room where the printer is located, if I touch the screen and press Apps, sometimes, the printer says "connection error", unable to connect to the server. Other times when I have done this, it does make the connection. It seems that if I wake up the printer, I can eventually get something to print. But that defeats my purpose of the wireless capability. Can you help?

I will need some more information in order to help out. What make and model of router do you have? Does it ever fail regular wireless jobs sent from the computer to the printer? Or is it just ePrint jobs that it fails/delays? Also what is the IP address for the printer?
I am a former employee of HP...
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HP Officejet Pro 8600 Printer - help for office environment/wireless network

I'm an HP person (i.e., laptob, printer, etc.). Our office had a Brothers (sorry) MFC 9840 and with it we had a desktop app that would allow us to scan, copy and fax from our personal computers. Needless to say that printer died and I bought the office an HP Officejet Pro 8600 printer. Because the aforementioned capabilities existed, the staff would like them for our new HP printer. I didn't see these capabillities on the support disk. Did I miss it? Can you help. Thanks (because I can not believe the HP would put out such great products without this capability).

Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using?
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'Connection Error' message on HP Officejet Pro 8600

Hi. Would really appreciate help on this. I have a HP Officejet Pro 8600. Working wirelessly. All connections are fine, print & scan etc works fine. However when i touch the screen on the printer, for example to click 'Apps', I get the following message:
' Connection Error. The printer was unable to connect to the server. Check your internet connection and try again.'
I don't understand why I am getting this message, nor how to resolve it. The connection seems fine because I am printing and scanning wirelessly without an issue.
Can anyone help me on this? Thanks

I know this will sound like it shouldn't work, but turn the printer off and back on, then try the apps again. If that doesn't work, or you've tried it, turn off your router and your printer. Turn your router back on, but leave the printer turned off. Wait for the router to stabalize, about 1-2 minutes normally. Turn the printer back on and try the apps. If that doesn't work, let me know.
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Officejet Pro 8600 won't print PDF's

Just bought a new OJP 8600 (3rd HP printer in a year, starting to get VERY frustrated). I've searched through all of the forums, all over the internet and cannot find a solution. I'm on a Mac OSX 10.9.3. I can't print any PDF files either through Acrobat 10.1.10 or Preview. Please advise. Thank you.

Hi thelmacotton, and welcome to the HP Forums.
I see you are having issues printing PDF's. I would like to try and help.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
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My HP Officejet Pro 8600 is randomly printing coloring sheets most often during the night!

For about a month, my HP Officejet Pro 8600 is randomly printing coloring sheets, valentines, etc. Usually this is happening at night! The pages use a lot of ink! How can I get this to stop? Is this part of HP's eprint?? Help!

Hi there, check out this thread for information on how to cancel scheduled print apps.
Best.
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I am an HP employee.

Upgrade to WIN8.1 has downgraded software capability on HP Officejet Pro 8600 Plus

Help! I upgraded my pc to WIndows 8.1 (64Bit) and now I do not have an option in the software to scan a TIFF file or any photo format except jpg or pdf.
I upgraded my HP drivers to no availe.
Also, I seem to be able to only access the HP software through the Microsoft groups (big graphic squares on my start screen). I guess these are apps that have dumbed down the software for my all-in-one HP Officejet Pro 8600 Plus ?

Hello,
Please try the below steps..
uninstall the printer software.
Restart the PC
Please download and run the HP Printer Install Wizard from www.hp.com/go/tools
Regards,
Jabzi
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Airprint on HP Officejet Pro 8600

I wonder if anybody can help.
I recently bought the HP Officejet Pro 8600 mainlyu due to its airprint functionaliy. But now after the setup I cannot get airprint too work. The Apple devices simply does not pick up any printers. I have set the printer up 1st on the network with a lan cable and then after also tried doing a wireless network. Both prints fine but airprint remains unavailible.
Please assit on what I might be doing wrong?

Hi,
Firstly please check to see if your printer in the list:
http://support.apple.com/kb/ht4356
If YES, you can use this to fix
iPad: http://www.apple.com/support/ipad/assistant/airprint/
iPhone: http://www.apple.com/support/iphone/assistant/airprint/
If NO you have to print using other apps (if applicable) such as
http://itunes.apple.com/au/app/hp-eprint-home-biz/id299531647?mt=8
More info from this:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Cloud-Services-Supported-Printers-ePrint-Airpr...
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Important-Information-for-ePrint-Home-amp-Biz-...
Regards.
BH
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Officejet Pro 8600 Plus cannot print after OS 10.10 SW update

My Officejet Pro 8600 Plus was working just fine with OS 10.9. I got an email from HP that there was updated software for OS 10.10, so I dowloaded & installed it, and now I get gibberish when I try to print anything -- a web page, email, Word document -- similar results for all.
For example, for a Fitbit update email, the title "Weekly Stats" was printed, my name was printed, some images were partially printed, and all the remaining lines/descriptions were gibberish. Maybe 20% of the characters were printed, the rest was blank space. Looked more like Morse code than text.
I reinstalled 3 times with the same results. I installed the update via the app store, same results. I used Time Machine to reset to yesterday, no impact, same results. I can scan just fine. Have not tested faxing.
My HP Laserjet Pro M401dne was also updated and it still prints fine.
Can I get and reinstall the OS 10.9 SW?
Thanks in advancxe for any assistance.
Kent

Hi,
Please check the following link first:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04473034&tmp_task=prodinfoCategory&cc=us&dlc=en...
and the following link shows how to install new patch:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04469325&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Good luck.
BH
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Apps on HP Officejet Pro 8600

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