Apps purchase but wont download
I Purchased an app called bloons tower defense 5 and it charged me the $5 plus tax but it didnt download, i saw if i could download it from the cloud, but in the store it says i have to make the $5 dollar purchase again. Whats going on???
Also when choosing my device in the bottom, there is no ipad mini somi had to choose ipad 2.
Hi there ColonelBacon,
You may want to report this issue to the iTunes store. Take a look at the article below for more information.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W.
Similar Messages
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TS1717 I have purchased a preorder album on itunes and it says purchased but wont download
I preordered album on itunes and it says purchased but wont let me download
Hello Jennifer,
I would be eager to download and listen to a pre-ordered album as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M. -
i try to download from app store but was asking meto upgrade to MAC OS X10.10, which i try to download but wont donwload, i have a IMAC( mac os x 10.6.3), how can i go about it?
Have you used SoftwareUpdate to get to 10.6.8 yet?
That's one requirement. -
I purchased 100 Pinger EX minutes on my daughters ipod, the minutes never showed up and it says "You've already purchased this In-App Purchase but it hasn't been downloaded". How do I download it????
-First try contacting the app developer/go to their support site.
Next contact iTunes
Apple - Support - iTunes - Contact Us -
Hi I buy pack but the problem is you already purchased in-app purchased but it hasn't been downloaded pls fix it for me and I buy before 15 days pack 19,99 and 4,99 and the same problem want or were can I fit it pls
The e-mail for World Strike support is: [email protected]
You need to contact them with your questions. -
I made an in app purchase, but it hasn't downloaded, I have tried to restore purchases and deleting and re-downloading it still with no luck, can anyone help?
Hi there, The best thing I would do is contact the app maker!
How to get in contact with makers:
1. App Store Developer Website
2. In App Contact Support (Some app's don't have this!)
3. App Store Contact Email (I have not seem to have located the contact emails yet!) -
I want to do an in app purchase but it wont take out of balance just card. Help?
I want to make a clash of clans In App Purchase but it tries taking the money out of my card instead of the Itunes Bal. Any ideas on how to fix?
How do you know it is trying to take mone from your CC vice from your balance?
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They say purchased but wont go into my itunes library or onto my iphone. Please help.
Hey there aussieboss123,
It sounds like you are wanting to download an album that you pre ordered, not all the songs are downloading. First, use this section of the following article to see if the tracks download:
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
If it does not, I would use the following article to report a problem with the purchase to the iTunes Store support directly:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Cheers,
Sterling -
My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!
The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/. -
HT201304 in app purchase how to download
I Pod Touch 4th generations, it says "you've already purchased this IN-APP purchase but it has not been downloaded, how do I downloaded, I've tried way too many times and still can't do it, are there any restrictions or instructions. Please e-mail me at [email protected], thank you.
What specific app and what in-app purchase?
Try:
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase -
In app purchase did not download yet itunes still billed me, where can I get help?
A few days ago I did an in-app purchase. A few days later, itunes billed me for the purchase but the download on my phone never went through. How can I get itunes to credit me for the purchase since when I try to do the inapp purchase again, it said I would have to pay again. Can someone help me with this?
See:
Refunds from the App Store or iTunes - Apple Club -
Tried to re-download previous music purchases, but the download button reads 'Downloaded' and is inactive. Help please. Thanks
Welcome to Apple Support Communities
As you know how to open the iTunes Media folder, go to this folder and open iTunes. Then, go to Apps in iTunes and drag the IPA file of the app you want to show up to the iTunes window, so it should be added.
If it doesn't work, delete the IPA, empty the Trash and you will be able to download the application.
If a post solved your question or helped you, mark it as solved or helpful before posting a reply. Doing this, you will avoid that your own post is marked as solved or helpful. You won’t receive any point if you mark your own post as solved or helpful. Also, you won’t be rewarding the user who solved your question and you will help other users find the answer if you mark the correct reply -
Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?
You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT
If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699 -
HT203167 in app purchase did not download
in app purchase did not download. What do I do? I retstarted app. Updated app. Rebooted phone. Any other ideas?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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