Apps requesting I pay to download again after rese...

I have just had to reset my Nokia N8 to factory defaults, but have found that I have lost all of my apps and games. I have been working my way through my Ovi Store purchase history, but some premium apps are requesting that I have to pay again to re-download these apps, despite already paying for them before
What is the protocol regarding such items? Do I have to contact each app developer individually to attempt to waive the purchase fee? Or is here a simpler way around this?
I would have thought that items listed in my purchase history would be free to download again and again after every factory reset, but apparently not... I really don't want to have to pay out for these apps a second time, as the reason why I had to perform the reset was not my fault!

Go to the Ovi store on the web, look in support, and contact us, send a message describing your issue and you will be sent an email with a link and code to re-download your app.
http://support.ovi.com/osc/en_GB/contactus
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