Apps tab in Creative Cloud manager is blank

I'm trying to download a free trial of After Effects. I have downloaded the Creative Cloud manager for my desktop, but the Apps tab remains blank with a spinning wheel. The other tabs all show their appropriate options, but the Apps tab shows nothing. I've tried uninstalling and reinstalling Creative Cloud, but no luck. Is there perhaps a way to download AE without using the desktop manager?

Mkpanars for information on how to resolve the current error please see App doesn’t open | Progress wheel spins continually.

Similar Messages

  • Apps Tab in Creative Cloud says Download Error [was: Creative Cloud]

    When I choose Apps Tab in Creative Cloud it will say Download Error Please Retry to try again or contact customer support.
    Any idea how to solve this problem?

    Hi KS Sor,
    Please refer to the threads below where this issue has been resolved:
    Creative Cloud "Download Error" message
    Creative Cloud - Download error - stubborn error
    Regards,
    Sheena

  • Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

    Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
    System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

    Hello,
    Adobe has brought these new links in this matter:
    Troubleshoot Creative Cloud download and install issues and
    App doesn’t open; progress wheel spins continually
    Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
    Good luck!
    Hans-Günter

  • Get a "Download Error" when clicking on the "App" tab of Creative Cloud.

    Get a "Download Error" when clicking on the "App" tab of Creative Cloud.

    Yeah I finally had to call Adobe and some there did a screen share with me and they took care of it. I am running OSX 10.9.3 my issue was that the latex OSX update didn't communicate with the app. Like I said Adobe did a screen share with me and fixed it for me I think he just uninstalled and reinstalled and I want to say thats what took care of it.

  • When I open my Apps tab on Creative Cloud it doesn't come up with my apps it just says "Download Error. Contact support."

    When I open my Apps tab on Creative Cloud it doesn't come up with my apps it just says "Download Error. Contact support." I have tried re-downloading it 3 or 4 times and it still doesn't work.
    I've downloaded it on my macbook pro. I had it before but deleted it accidentally when cleaning my laptop.

    Start by running the cleaner tool and reading the other article.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I'm seeing two "Lightroom 5″ under the apps tab in creative cloud.

    I’m seeing two “Lightroom 5″ under the apps tab in creative cloud. Both having the same name unlike Photoshop CC and Photoshop CC (2014). The only difference being that one has an “Update” box next to it while the other has “Up to date”. So is one of this the CC 2014 version of Lightroom or something’s screwed up on my side? I'm on the photography plan.

    mavericks. 10.9.3
    i did an update all and things look sane now. tnx

  • Creative Cloud Manager is blank

    my creative cloud manager is coming up blank. i un-installed and re-installed but still blank.
    Anyone else have this problem?

    Hi tbcarter1963,
    Welcome to the Community!
    Please perform the following steps to resolve the issue.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
              Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
             Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    Please ensure you enable the show hidden files and folder options.
    Mac:
    http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
    Windows:
    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html
    Please let me know if still facing the issue
    Thanks!
    Ankit

  • Download error in 'apps' tab in creative cloud

    I have installed creative cloud a few times and succesfully downloaded a free trial of photoshop. I now want to download a free trial of after effects however when i click on the apps tab it says that there is a download error help me please

    Rosiehough do you receive the error message after clicking on the installation button for After Effects?  What operating system are you using?  Is it 64-bit or 32-bit?

  • Apps tab in creative cloud desktop just keeps loading and apps wont download

    I've uninstalled and installed creative cloud desktop 4 times now. Each time the same thing keeps happening. When I try to download an app it just keeps loading and loading and loading. Please help.

    Hi ThatGuyJakeE,
    Please refer to the thread below where this issue stands resolved:
    Re: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
    Regards,
    Sheena

  • The app tab on creative cloud says download error

    Hello,
    When I click on app on creative cloud on my macbook, it says download error. Any idea as to how I can solve this problem?
    Paul

    Hi KS Sor,
    Please refer to the threads below where this issue has been resolved:
    Creative Cloud "Download Error" message
    Creative Cloud - Download error - stubborn error
    Regards,
    Sheena

  • Donwload error Apps tab on Creative Cloud.

    For several days it appears this error, which does not allow me to update the application to CC (2014). On Mac OS X 10.9.4.
    Can you help me?
    thanks

    I have exatly the same problem!
    I have been speaking with Tech Support and they did not give me any solution for more that one month.
    Now with CC 2014 tha first time worked properly but I restore my system and I forget to uninstall CC first so..
    For me is not a solution but maybe you have more luck.
    Try the following:
    1. Go to your HD and go to Users/Your user/Local/App Data and delete the folders OOBE and AAMUPDATER
    2. Reboot your computer
    Try to install CC again
    Saluti!!!

  • Apps are not loading in creative cloud manager to install on mac osx yosemite

    I am trying to download apps from the creative cloud manager. No apps are appearing i just get a blue spinning wheel. They are updating fine on my laptop which both are updated with osx yosemite.

    I'm also experiencing the same. I started to download Creative Cloud today, and am stuck with the spinning wheel when I go to download the apps.

  • Creative Cloud Manager - Download Error - cannot update apps

    This is an ongoing issue for me.  Whether it's AAM or the new CCM, when I attempt to access apps and updates I receive a Download Error message (see pic) which will not allow me to update or download apps.
    After experiencing this with the AAM in May, Adobe support provided me with a work around which amounted to creating a new user on my machine and installing the AAM for that user.  I was then able to update the apps I'd installed previously and install two more apps on my machine.
    Now I'm experiencing this issue again - still for the default user on my machine and now for the new fake user I created per Adobe support's instructions.
    I'm using Windows 8, Google Chrome browser (I can't update the apps through Adobe, either).
    I'd love to get a handle on this issue and get it corrected once and for all and, hopefully, without having to create another 'ghost' user so I can update and install apps.
    Thanks.

    For my particular issue I finally found a discussion from another user who was experiencing what seemed to be a similar problem.  I'm not sure why the AAMUdater folder is wreaking such havoc for some people but not for others.  'Tis a mystery.
    I had to unhide the appdata folder (I'm in windows 8):
    Windows key + R
    Type in 'explorer'
    Click on 'View' tab
    Tick box next to 'hidden' to unhide
    Then I was able to find the AAMUpdater folder:
    users/myname/appdata/local/Adobe/AAMUpdate.
    I renamed the AAMUpdater folder to oldAAMUpdater (just to make sure this was the issue) and et voila!  Success.  I could open the Creative Cloud Manager and update existing apps and download new apps.
    Thank you, David, for your suggestion.  Since I wasn't having a server error I didn't think that fix would pertain to my issue of the anonymous download error.

  • Creative Cloud management app failed to install, again, remedy, clue

    It failed yet again today for me, but in a particular way, and thereby gave a clue at least of one probably unknown failure mode which I can pass on.
    - I was trying to install the very latest Creative Cloud manager, which self-announced itself today 12 February 2014 when I tried to use it to check for updated applications.
    - it downloaded and started to run, then failed with the very clever 'failed to install' small alert. A small alert for very small knowledge of the actual cause? Surely you can do better.
    - I went on the forums and found all the times and ways this has caught up others before. I saw the 'rename OOBE folder' trick, and remembered that thus was the only thing that would actually fix the Creative Cloud manager one or more times before on my computers.
    - thus I tried to rename OOBE after killing every Adobe-named app in the Windows 8.1 Task Manager, and failed -- due to some nameless program holding it open.
    - I then stopped and restarted the machine.
    - I thought a moment and realized I'd run another Adobe installer an hour or two before, to updated Premiere Elements 11 to the latest possible Adobe Camera Raw as its updater offered.
    - thus instead of renaming OOBE, I ran the Adobe Creative Cloud manager updater when it offered again towards the end of booting up
    - this time it succeeded, hence I believe that other Adobe ACR installer had been at fault, leaving files unclosed or otherwise locked within OOBE. That's the new clue to Adobe developers.
    - If this hadn't succeeded, I'd have stopped and restarted the machine again, and then renamed C:\Program Files(x86)/Common/Adobe/OOBE.
    I think this renaming is a lot better way to proceed (stop/start, adding possibly safe boot with no startup apps if OOBE remains locked to renaming when that method may be needed) than using the AdobeCreativeCloudCleanup tool as the troubleshooting page recomnmends.
    The reason: this benighted cleanup tool does _not_ offer any way to remove Creatuive Cloud manager itself, even though support here suggests that it does. You can only choose variations which insist on uninstalling all your Adobe programs, CS6 included with Creative Cloud ones. I am not going to do that except at extreme duress. So far renaming OOBE and thus forcing Creative Cloud to recreate it has fixed every one of the blind, unspecific, and prevalent errors with Creative Cloud.
    I think that much better work can be done on this Creative Cloud software, but I am constrained by a particular American folk tale told to children, which suggests 'If you don't have anything nice to say, then don't say anything.' 
    I can only say that respect will be gained not by talk, or telling a lot of complicated procedures to recover software that costs like an automobile.
    Respect will only be gained by really involving yourself, learning, and then doing all of this correctly. That's what every respected software developer in the world does.

    Jeff, thanks equally for coming back on this.
    - I did begin the process on the page you linked.
    - when I got to the step running the CC Cleaner tool, it offered me no option to remove the Creative Cloud Manager -- only to remove all my apps, which are largely CS6. This is counter to the suggestion that you can remove just the manager, and not welcome as you will understand.
    - it was at this point that I recovered the procedure of just shifting OOBE out of play. When this wasn't possible due to invisibly held open folders or files, I realized the problem might have been due to the earlier Premiere 11 ACR update (you have to think a bit for reasons why it might want to do that...).
    - Thus when I stopped and restarted to assure a clean reboot, I thought to just let the Creative Cloud Manager try again when it offered this.
    - Without further intercession, this time the Creative Cloud Manager succeeded.
    I would say that the move-OOBE-out-of-play to force recreate (or sometimes it has been move a certain file in OOBE) is a much preferred repair that has always worked for me in the numerous failures of Creative Cloud Manager over the last year. We don't really want to spend the hours and take the risk of removing all our Adobe CS and/or CC applications, plus adding all of their updates again, as you will also understand.
    This points to a way Adobe could very much lower the agony of the Creative Cloud Manager, its updates and its crossed wires. I do appreciate the problem, though not why at your budget levels it hasn't had a definitive response. Some experience directing projects and having to take over offshore team management directly might suggest where you are finding the difficulty, at least.
    In the mean time, why not put in place a recovery for failed Creative Cloud Manager activities including updates, which would simply and automatically do the task of accurately renaming the OOBE folder (for each attempt, no matter how many times  it had been done before)j, then triggering a restart followed by reinstall and information recovery of the Creative Cloud Manager? It could be something like Microsoft's Fix-Its, for convenience, which would also leave open a doorway to reversal if somehow necessary.
    I suggest you might lower the incidence of this genre of problems by a very large factor if you were to do so, replacing the presently procedure with its flaws for those employing Adobe software.
    Anyway, I hope the suggestion leads in positive ways for your products, and wish your team a good day.

  • I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

    Hi
    I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
    Cheers
    Rachel

    Hi Rachel,
    You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
    Let us know if the issue still persists or not.
    Regards,
    Ratandeep Arora

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