Apps transfer to printer

hejsa I can not be allowed to transfer apps from hpeprintcenter to my printer that is just written that there are problems with your server, I can not download them directly from my hp photosmart 5514 and it is really tiresome and when I call to Danish suport by hP can not help me to contact you in here the problem is that I do not know English, for this is written in google translate hope I can get some help because they are important to our family and can not do without them friendly greeting marianne

Hello marianne1976,
Welcome to the HP Support Forums!
I believe you are having issue installaing apps onto your Photosmart 5514, getting a server error. I hope this information translate well enough for you to understand the troubleshooting steps.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
 Try to connect, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
 Try to connect once done. If still unable to connect, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
 Try to connect, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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