Apps won't download from CC

Please help!  I'm trying to download Photoshop CC and Illustrator CC and they stop at 42%.  The error message says zero errors.  What's up?
This first happened trying to download the free trial.  Foolishly I thought if I went ahead and subscribed it would actually work, so I did that, but the results are the same: none.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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