Apps won't install via App Store

A week ago I got a used iphone 5 for my GF so she could log our newborn's daily achievements, but the phone won't allow the download of apps from the App Store. If I click on the price/install button, it circles as if it's downloading, and then it returns to the same original Price button. Trying numerous times doesn't do the trick. No error messages appear. I've reset network settings, as well as resetting all settings. I've also installed the firmware (option-restore) and I've used iExplorer to access the phone's download folder and force it to remake the database file. None of these fixed the issue. The phone WILL allow apps onto it if they are downloaded onto my macbook pro and synced but that's a very unsatisfying solution since it's my laptop which I use most of the day while she would probably want to be perusing apps to use.
The only other known issue with the phone is that the front camera doesn't work properly, and trying to use it also renders the back camera inaccessible till the phone restarts. This seems like hardware to me, while the app issue seems like software, but perhaps they are somehow related. I'm also wondering if the app problem could be related to a corrupt file in her appleID account, or to the fact that i've installed apps on her phone via my itunes (perhaps it's some kind of user permission problem).
Anyway, I have no idea what to try next. Surely someone here has suggestions.

Similar Messages

My updates for iWork won't install via the Mac App Store

Hello,
I have iWork or Pages [5.5.1 (2111)], Numbers [3.5 (2109)] , and Keynote [6.5 (2110)] and I am told that there are 'updates' in the Mac App Store, but every time I click on them the download fails. No reason is ever given. I had iWork '09 on disk and have been able to upgrade this far. I currently run OS X 10.10.1.
Cheers

Hello again.
Before you start with the steps below: make a back-up of your Mac, preferably with Time Machine: Mac Basics: Time Machine backs up your Mac - Apple Support
Please use the Finder and go > go to folder to go to this location:
/Library/Application Support/
If you see any iWork related folders here, please remove them to the trash. It's normal that you will have to provide a password before you can.
After removing these iWork folder, restart your computer and try the update again. Your update might be hindered by old iWork '09 files and directories,

App installed via OVI store... replacement handset...

As mentioned in other posts, I've had a replacement N8.
I had one particular app (kind of white-noise, sleep helper thing) installed - it was free at the time, a few weeks back. Now it's a paid for thing.
I do have a backup of my N8 done through OVI suite, but I'm reluctant to simply restore it all, as I've made some changes, and removed some apps, and would rather not have to do it all again.
Can restores from OVI suite backups be done in any way selectively?

aspergerguy wrote:
@Jaff0
You don't have to get this application via OVI Store as you can download the .sis file and save it if purchased from:http://www.pocketgear.com/uk,en,gbp/symbian/6444821,product-devices,White-Noise-Symbian-Edition.html
It was this app from the OVI store that I'd ordered and downloaded - free, then. It's only 1 UK pound, now - but it's more the point, really - I've simply got a replacement N8, I just wanted to have everything on it that was on my other one.
I guess I could do the restore, but as I said, there's probably quite a few corrections (config changes, some apps uninstalled, etc) that I'm not overly eager to do, especially having already done quite a bit to get my replacement N8 back to near where I want it.

Apple Mobile Device Support won't install via software distribution tool

Trying to install iTunes v10.0.1.22 in corporate environment using a software distribution application. The individual components Apple Application Support v1.3.2, QuickTime v7.68.75 and iTunes v10.0.1.22 all install successfully. Apple Mobile Device Support v3.2.0.47 fails with the following in the install log file:
DIFXAPP: ENTER: ProcessDriverPackages()
DIFXAPP: INFO: 'Component' is 'usbaapl.inf'
DIFXAPP: INFO: Component state 0x2 -> 0x3
DIFXAPP: INFO: 'ComponentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}
DIFXAPP: INFO: 'Flags' is 23
DIFXAPP: INFO: component path is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-1960408961-436374069-1801674531-500'.
DIFXAPP: INFO: creating HKEY_USERS\S-1-5-21-1960408961-436374069-1801674531-500\Software\Microsoft\Wind ows\CurrentVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593} (User's SID: 'S-1-5-21-1960408961-436374069-1801674531-500') ...
DIFXAPP: ERROR 0x57 encountered while creating subkey for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: RETURN: ProcessDriverPackages() 87 (0x57)
Action ended 15:59:25: MsiProcessDrivers. Return value 3.
Action ended 15:59:25: INSTALL. Return value 3.
The Apple Mobile Device Support component installs without failure when run manually from a command line but we have not been able to find a way to successfully install running an unattended install via a remote management software distribution tool (in this case Tivoli).
Please help, we need to roll this out to corporate executives to support the new iPhones being supplied to them.

Trying to install iTunes v10.0.1.22 in corporate environment using a software distribution application. The individual components Apple Application Support v1.3.2, QuickTime v7.68.75 and iTunes v10.0.1.22 all install successfully. Apple Mobile Device Support v3.2.0.47 fails with the following in the install log file:
DIFXAPP: ENTER: ProcessDriverPackages()
DIFXAPP: INFO: 'Component' is 'usbaapl.inf'
DIFXAPP: INFO: Component state 0x2 -> 0x3
DIFXAPP: INFO: 'ComponentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}
DIFXAPP: INFO: 'Flags' is 23
DIFXAPP: INFO: component path is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-1960408961-436374069-1801674531-500'.
DIFXAPP: INFO: creating HKEY_USERS\S-1-5-21-1960408961-436374069-1801674531-500\Software\Microsoft\Wind ows\CurrentVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593} (User's SID: 'S-1-5-21-1960408961-436374069-1801674531-500') ...
DIFXAPP: ERROR 0x57 encountered while creating subkey for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: RETURN: ProcessDriverPackages() 87 (0x57)
Action ended 15:59:25: MsiProcessDrivers. Return value 3.
Action ended 15:59:25: INSTALL. Return value 3.
The Apple Mobile Device Support component installs without failure when run manually from a command line but we have not been able to find a way to successfully install running an unattended install via a remote management software distribution tool (in this case Tivoli).
Please help, we need to roll this out to corporate executives to support the new iPhones being supplied to them.

Epson 635 printer won't install via wireless with Mountain Lion

I am helping a friend with the upgrade to Mountain Lion and She has a giant desktop which I think is a MacPro but I'm not sure. Anyway everything works fine except now her Epson 635 printer won't see the wireless network. To me this seems like a router problem but all other computers see the network via the router. Also, this only happened with this upgrade. We've uninstalled and reinstalled the printer, drivers, etc and still no go. Forgive me if my lingo is off but I am a tad new to Mac. Does anyone have any ideas? Thanks!

Here's a "Print 101" guide for Mac computers:
http://support.apple.com/kb/HT4670
I believe that you're talking about an Epson WorkForce 635, which I'm quite sure Apple supports because they support the WorkForce 630 [series].
So try removing the printer from the MacBook and re-installing it per the guide.
P.S.: I'm running a WorkForce 645 printer just fine from Mountain Lion.

MacBook Air won't install via DVD or Remote Install?

Gang,
I have a 2.13/128 SSD MMA with Bootcamp installed (30G partition vista).
I got my SL yesterday and loaded it on my new Pro 13 no problem. I went to install it on the air and the same thing seems to happen.
I use a off the shelf DVD drive self powered USB and can boot off the distribution disks as well as the Bootcamp vista.
So I put in the SL DVD and hit install it ran some stuff then rebooted and after about 5 minutes of white screen it booted back into 10.5.8. So then I tried booting off the SL DVD and the same thing happened. I then tried remote install using both Ethernet and Airport and the same thing happens.
White screen for about 5 minutes then it boots up normally into 10.5.8.
Any ideas? Is it the Bootcamp partition?
Thanks
Gordon

Gang,
I used WinClone to clone my Vista partition and then deleted it with Bookcamp and it still did not install.
So I set the Air for Ethernet (USB) and my mini for Ethernet and then Snow loaded just fine.
So it was probably not the Vista partition which I now have to figure out how to reinstall.
Thanks
Gordon

HT201064 Fresh Mavericks install, iPhoto installed from DVD - won't update via the App Store

Hi all
I did a fresh install of Mavericks, then installed a few apps from the App store.
I then remembered iPhoto etc. that I have from the original install discs (2012 MBP)...but whilst iPhoto says an update is available (9.5.1), and launches the App store it won't show as an update via the App store.
Anyone got any ideas?
Thanks in advance.

Sadly you're mistaken. A 2012 MacBook Pro has no install DVDs. Apple stopped issuing install disks with new Macs soon after the permanent advent of the Mac App Store with OS X Snow Leopard 10.6.8. Additionally, the version of the iLife apps; iPhoto, iMovie and GarageBand that last came on install disks are not the Mac App Store (MAS) versions and are not compatible with being updated through the MAS.
The apps from that old disk that you have from another Mac may be updatable however, using the Software Update facility in the Apple menu.

HT6012 I had uninstalled iMovie 10 after it was updated and decided to reinstall it but it won't update, iMovie 10 update is stuck at installed in my App Store account. How do I get it the update to revert to uninstalled so I can re-update iMovie 10 to 1

I had uninstalled iMovie 10 after it was updated and decided to reinstall it but it won't update, iMovie 10 update is stuck at installed in my App Store account. How do I get it the update to revert to uninstalled so I can re-update iMovie 10 to 10.0.1? iMovie 9.0.9 (iLife 11) is still installed and working.

What in particular didn't you like about Firefox 6?
You can undo a lot of changes, either via changing settings or prefs on the <b>about:config</b> page or via extensions.
*https://support.mozilla.com/kb/common-questions-after-updating-firefox
Do a clean reinstall of the version that you want to use.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
*Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

Just installed the latest Canon printer software update (V 3.2) from the App store. Canon Pixma MX850 will not print. Dialog says job stopped at the server - no pages found. Utilities, print test page works. Printing via Airport.

Just installed the latest Canon printer software update (V 3.2) suggested by the App store in effort to get printer working after OS update. Canon Pixma MX850 will not print. Dialog says job stopped at the server - no pages found. Utilities, print test page works. Attempting to print via Airport from a MacBook Pro. Also from a Mac Pro via ethernet. Both worked before updating to Yosemite. Canon Pro 9000 Mk 2 works via USB. Tried installing driver 10.84 from OS 10.9 as suggested by PAHU; no luck.

The "stopped at server - no pages found" message would suggest an image with the print file that is created by the printer driver on the MacBook Pro. But if the Mac Pro is getting the same message then that is unusual.
To rule out a couple of causes I would try connecting the MacBook Pro directly to the MX850 by USB cable. This action should result in a new printer for the USB connection being created automatically. If not then you may need to manually create it as you won't be able to use the existing printer that exists for the network connection. With the new printer created see if this will let you print without error.
If this USB connected printer also fails with the same message then try a reset of the printing system. Note that this action will also remove the Pro 9000 from Printers & Scanners so you will have to add it and the MX850 again.

After updating to yosemite aperture, pages, keynote and numbers won't open. tried to update via app store and it says apps not authorised on this account. apps were bought with the mac and have never missed an update before so why now?

afyer updating to yosemite aperture, pages, numbers and keynote won't open
i have tried updating them via app store only be told they aren't authorised on this account, they were bought and installed with this mac and there has never been a problem updating before so why now?
this is the fourth time i have had to type this question out. what a terrible lay out for a support section!

this is the fourth time i have had to type this question out. what a terrible lay out for a support section!
You aren't likely to get an answer with that type of attitude. BTW, you are not contacting Apple on these forums. We are all volunteer end users just like you. If you want support, then call AppleCare and you can get one-on-one assistance.

HT203167 My App Store icon is missing from ipad and won't re-install?

My App Store icon is missing from ipad and won't re-install? You can't delete it so where is it?

If you can't find it on any of your homescreens or app folders, and you can't find it via the spotlight search screen (swipe your first home screen to the right), then is it hidden by Settings > General > Restrictions > Installing Apps being set 'off' ?
If not then have you tried a reset to see if you can find it after the iPad has restarted ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Installing 10.9.2, "shutdown because of a problem", now Mail won't open and App Store won't work.

While installing OS X 10.9.2, my MacBook Pro suddenly "shut down because of a problem" (which isn't the first time that happened). Checking the Apple menu and "About this Mac" it says I have 10.9.2 installed. I tried to see if I could reinstall the update, figuring something went wrong when the computer shut down, but the App Store won't work, clicking on "Updates" or any other tab doesn't change the screen from the App Store icon in the center. Mail also won't open, which is what I ; I tried to see if I could reinstall the app, but I don't have the CD that the support page said I needed. It seems to be only Mail and FaceTime that won't open so far. How do I fix this?

I took it in to my university's apple care and they wiped and reinstalled the OS.
Next time I will just go in and ask, since it doesn't look like anyone else is getting any real help with this problem!

Updated my mac to mountain lion 10.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install? Can anyone help me?

updated my mac to mountain lion 10.7.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install saying that I need to see developer. Whenever I try to open my appstore, mail or facetime it says that the programmes need to be installed and might not be compatible with this version of mac operating system. Can anyone help me?

It's not a bad install of Mountain Lion. I've had the same thing happen to me, but it affected not only Mail, but a variety of other programs including iPhoto and MS Office, where I had to delete preferences, caches, and reinstall the OS as well as the program itself. I'm still having issues with Mail, so I've gone to another program.
Everything was fine upon the initial install. I restarted my iMac about two weeks after the install, and that's when the issues began to happen. I've reinstalled Mountain Lion twice, but the same issues arise.
As I mentioned above, you'll need to figure out which preferences are causing the issue, then reinstall the program, as a fresh reinstallation will do you no good unless you wipe the drive completely.
Here's a thread that helped me with iPhoto:
https://discussions.apple.com/thread/4794375?start=0&tstart=0

In 6/2009 I bought iWork Family pack and have used it on two computers. Now I want to download iWork to my iMac but there is no way via the App store. How do I install the iWork bundle I paid for.

In 6/2009 I bought iWork Family pack and have used it on two computers. Now I want to download iWork to my iMac but there is no way via the App store. How do I install the iWork bundle I paid for.i

As of a minute ago you can still download the trial at this link. Note: clicking the link will automatically start the download.

Safari 6.0.4 "broke" Share button - also Mail can no longer find the application (installed via Map App store)

Since installing the 6.0.4 Safari update via the Mac App store, I have a host of problems:
1. Mail can no longer find "an associated app" when I click on a url in a mail message
2. The Share button (extension) in the Safari toolbar no longer works
3. Any attempt to open a new url results in a new safari window being opened although in my preferences I have "open new windows in tabs" selected
4. If I click on a tab that was previously open I am continually asked to refresh the window
5. I have had about a half dozen "Safari not responding" events since the upgrade, forcing me to Force Quit - generally when I'm trying to use one of the extensions or returning to a prebiously opened tab
6. Safari is intermittently unresponsive to mouse clicks -functionality can only be restored by refreshing the page
7. Safari can no longer find my passwords for some extensions (e.g. Buffer)
8. Safari is EXTREMELY slow loading pages - stalls out a few moments after entering url (or switching back to that tab) - sometimes for as long as 2 or 3 minutes
All the Safari extensions I have were eeither pre-installed or from Apple's Safari extensions page.
The install also corrupted my iCloud (AppleID) password, but thiswas easily fixed in Keychain.
Anyone have a fix or know of any software conflicts that could be responsible?
OSX 10.8.3
Safari 6.0.4

From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then uninstall them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the malfunctioning extension by reinstalling it. That will revert its settings to the defaults.

Apps won't install via App Store

Similar Messages

Maybe you are looking for