Apps worked as trials, now nothing is stable since converting to subscription, and previous download

Question

apps worked as trials, now nothing is stable since converting to subscription, as Adobe instructed me to, since they could not fulfill my order in a timely fashion! and previous downloads now failed to work and new downloads fail to download.
I can only use less than 50% of the software I subscribed to, yet my trial apps worked on my two machines.
Muse has never worked, it was offered to me as a free service, but I have never gotten it to work, typekit just hung for 3 hours the last time I attempted to use it. Illustrator crashes cotinually, causing me problems with the files I created in my trial version that adobe told me to use. I can't tell if I am being charged for Muse since I tried to open it and it never opened.
I am using Photoshop with 5.5 gigs of ram assigned, and AE opens and works. I have a Mac Pro with 13 GB ram and 5 TB drive space.
If photoshop and AE are able to run, I do not understand why the problems are continuing. I have ditched the illustrator preferences and restarted several times to no avail. This must be an issue with adobe's subscriptions.
The biggst problem is illustratorCS6. It will not stay open, and it will not allow me to download a fresh copy.
I need these programs to work. Come on, Adobe, deliver what you promised!
I work with two educational programs and I try things out to see if we can use them. We can't buy subscriptions for the kids if it is going to fail continually. Also, the updates that forcibly download and then refuse to be available! If a download will not be availbale to me, don't waste my drive space to put it there! And, download on startup or shutdown, stop interfering with my ability ( or lack thereof) to be able to do work.

Answer 1

Dear Ken:
When adobe opened subscriptions, I signed up on the first day. After 7-10
days, I got a message telling me to download trial versions, since they
were having trouble keeping up with demand. I spent about 5 days
downloading after that. I signed into cloud and activated my subscription,
but it has not always stayed activated. I don't have an uninstaller for
Illustrator, only for the Maser Collection. I spent a week downloading and
getting what I have now to work, so I'm not enthusiastic about uninstalling
the master collection. Plus, I have files I am working on in the new
programs.
My mac pro has 2 1TB and 2 1.5 TB drives with various working environments
including 10.6.7, 10.6.8, 10.5.8, and 10.7.2 and windows XP. For me, 10.6.8
is the most stable and allows me to use most of my software, but I do work
on projects for many, many clients who need their projects worked on using
legacy software, so I have previous versions of the creative and production
suite installed on different volumes. I own 5 serial number "chains" built
from 2 unique copies of photoshop, 1 unique copy of creative suite mac, and
1 unique copy of creative and an upgrade production suite for windows. By
unique copies I mean a product that began an upgrade path.
My experience with adobe started when I tried to buy an acrobat session
online to create a web-press-ready pdf for a client back in the early
1990's. The pdf failed and when I tried to recover my payment, several of
my ATM serial numbers were deactivated. That was when I first encountered
the ladies in the call center in the phillipines.
Years later, I moved one of my windows machines in my studio a couple of
years back and it changed its ip address. After Effects quit working. I
spent a month and a half vigorously trying to resolve the problems with
Adobe's call and technical centers in the Phillipines, India, and the
mormons. After each session the problems remained unsolved and the tech
support and customer support personnel claimed they had resolved all my
problems, even when they frankly admitted to me that they had not. The
final coup de gras came from the ladies in the Phillipines who cancelled my
serial numbers and told me they gave me a new serial ( which never worked
and never activated) and told me I had to upgrade. My particular machine
environment and the clients I serve do not use the upgraded version they
insisted I had to use. I was never even clear what version they gave me a
serial for! And they yelled at me and were not forthcoming. I simply could
not afford any more hours on the phone with Adobe and I had to sacrifice
working for a client who paid well and needed work completed in that
particular version of windowsCS.
Muse sort of open but remains greyed out. I don't want to sign up for
anything on Muse that will result in a credit card charge. I downloaded it
when Adobe  said it was free service for subscribers. I tried to use type
kit and it just can't resolve when I try to choose any type.  After three
hours of waiting, closing opening again, I decided that it wasn't worth the
effort unless I discovered a better routine. My broadband is a 14.4 mbps
download, which is fairly robust. I do check it and when typekit was not
working, the broadband speed was good.
I expected to use the digital publishing suite and lightroom. That they are
not available and now that Muse is a fee-only service, I am leery of
believing Adobe's claims.  Also, I have not been able to make a second
download activate for my macbook pro. It takes much longer to download on
that machine, and I have uninstalled and reinstalled multiple times now. In
fact, most of what I've really done for these last two months of
subscription I paid for is download over and over again. That was why I
asked for a dvd of media, since I know users on the forums are getting
that.
have I explained a little better?