Appscan Manual Explorer Firefox 17 ESR Plugin 602 fails to work on OSx

We recently upgraded our Appscan Enterprise Server to 8.6.0.2 (Fix Pack 2) in order for the IBM product to support Firefox on the desktop. IBM stated the upgrade will allow us to use Firefox 17 ESR, which is the highest supported Firefox version (Currently we use Firefox 19).
Firefox 17 ESR works fine if you are on a windows desktop with it installed. However, on OSx it does not work. The Appscan Enterprise Console requires the plugin and attempts to install, which it does, however Appscan continues to ask for it to be installed. So the plugin loads in FF 17 ESR, however the Appscan product apparently cannot detect it.
IBM Support claims that FF 17 ESR is not supported on the OSx platform. Our developers largely use OSx, not Windows. They certainly don't use IE ;).

The plugin support is interesting - here is a link to the IBM tech page on the Firefox 17 ESR plugin for Appscan:
http://www-01.ibm.com/support/docview.wss?uid=swg21623462
Any reference to platform is specifically about Appscan Enterprise, and not what OS the browser is running on when accessing the Console.
IBM Support said that it is not supported on OSx. This is fine, if that is the official position which I did not get from the context of our conversation. That is why I took a shot at posting the issue here, hoping that there may be some way to work this out.

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=O====== M/15.0.0.239 2014-11-30+05-25-06.799 ========
0000 [I] 00000010 "C:\Users\Megan\Downloads\install_flash_player(2).exe"
0001 [I] 00000011 1
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User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
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Crash Reports for the Last 3 Days
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ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}
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Version: 5.4.1
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ID: [email protected]
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Version: 3.1.1
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ID: [email protected]
Name: Troubleshooter
Version: 1.1a
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ID: [email protected]
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ID: [email protected]
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ID: [email protected]
Name: YouTube Flash Video Player
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ID: {f3bd3dd2-2888-44c5-91a2-2caeb33fb898}
Name: YouTube™ Flash® Player
Version: 1.2
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Graphics
Adapter Description: AMD Radeon HD 8650G
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
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DirectWrite Enabled: true (6.3.9600.17111)
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WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 8650G Direct3D9Ex vs_3_0 ps_3_0)
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AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
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Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
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dom.mozApps.used: true
extensions.lastAppVersion: 33.1.1
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-gmpopenh264.enabled: true
media.gmp-gmpopenh264.lastUpdate: 1413347647
media.gmp-gmpopenh264.version: 1.1
media.gmp-manager.lastCheck: 1417714123
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1417670751
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.scan.plid.all: false
plugin.state.npcontentblocker: 2
plugin.state.nponlinebanking: 2
plugin.state.npvkplugin: 2
privacy.sanitize.migrateFx3Prefs: true
security.disable_button.openCertManager: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1417060985
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: true
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
---------------------

Hi,
I'm a bit confused with your description, as you said adobe flash player couldn't play any vedio. How about Youtube vedio? Does it works fine?
It would be better to provide an example link for your problem, then I would made an test for you.
Roger Lu
TechNet Community Support

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SunOS XXXXXXX 5.8 Generic_117350-35 sun4u sparc SUNW,Sun-Fire-V440
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system SUNWpiclh PICL Header Files (Usr)
system SUNWpiclr PICL Framework (Root)
system SUNWpiclu PICL Libraries, and Plugin Modules (Usr)
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system SUNWfruip FRU ID Platform Modules (Usr)
system SUNWfruix FRU ID Library (64-bit)
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ARCH: sparc
VERSION: 11.8.0,REV=2000.07.05.13.22
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VENDOR: Sun Microsystems, Inc.
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PSTAMP: on28-patch20031120190706
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2 shared pathnames
2 directories
20 blocks used (approx)
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NAME: PICL Framework (Root)
CATEGORY: system
ARCH: sparc
VERSION: 11.8.0,REV=2000.07.05.13.22
BASEDIR: /
VENDOR: Sun Microsystems, Inc.
DESC: PICL Framework init scripts
PSTAMP: on28-patch20000705132920
INSTDATE: Aug 04 2006 10:38
HOTLINE: Please contact your local service provider
STATUS: completely installed
FILES: 7 installed pathnames
4 shared pathnames
2 linked files
4 directories
1 executables
1 blocks used (approx)
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NAME: PICL Libraries, and Plugin Modules (Usr)
CATEGORY: system
ARCH: sparc
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VENDOR: Sun Microsystems, Inc.
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67 shared pathnames
73 directories
35 executables
4279 blocks used (approx)
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CATEGORY: system
ARCH: sparc
VERSION: 11.8.0,REV=2001.01.19.01.02
BASEDIR: /
VENDOR: Sun Microsystems, Inc.
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3 shared pathnames
3 directories
6 executables
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60 shared pathnames
60 directories
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Bad prtdiag output
# /usr/platform/`uname -i`/sbin/prtdiag -v | more
Prtdiag failed!
System Configuration: Sun Microsystems sun4u Netra 440
System clock frequency: 183 MHZ
Memory size: 8GB
==================================== CPUs ====================================
E$ CPU CPU Temperature Fan
CPU Freq Size Impl. Mask Die Ambient Speed Unit
0 1281 MHz 1MB US-IIIi 2.4 - -
1 1281 MHz 1MB US-IIIi 2.4 - -
2 1281 MHz 1MB US-IIIi 2.4 - -
3 1281 MHz 1MB US-IIIi 2.4 - -
================================= IO Devices =================================
Bus Freq
Brd Type MHz Slot Name Model
0 pci 66 0 pci100b,35 (network) SUNW,pci-qge
0 pci 66 1 pci100b,35 (network) SUNW,pci-qge
0 pci 66 1 pci108e,abba (network) SUNW,pci-ce
0 pci 66 2 pci108e,abba (network) SUNW,pci-ce
0 pci 66 2 pci100b,35 (network) SUNW,pci-qge
0 pci 66 2 scsi-pci1000,30 (scsi-2) LSI,1030
0 pci 66 2 scsi-pci1000,30 (scsi-2) LSI,1030
0 pci 66 3 pci100b,35 (network) SUNW,pci-qge
0 pci 33 7 isa/su (serial)
0 pci 33 7 isa/su (serial)
0 pci 33 7 isa/rmc-comm-rmc_comm (seria+
0 pci 33 13 pci10b9,5229 (ide)
============================ Memory Configuration ============================
Segment Table:
Base Address Size Interleave Factor Contains
0x0 2GB 4 BankIDs 0,1,2,3
0x1000000000 2GB 4 BankIDs 16,17,18,19
0x2000000000 2GB 4 BankIDs 32,33,34,35
0x3000000000 2GB 4 BankIDs 48,49,50,51
Bank Table:
Physical Location
ID ControllerID GroupID Size Interleave Way
0 0 0 512MB 0,1,2,3
1 0 1 512MB
2 0 1 512MB
3 0 0 512MB
16 1 0 512MB 0,1,2,3
17 1 1 512MB
18 1 1 512MB
19 1 0 512MB
32 2 0 512MB 0,1,2,3
33 2 1 512MB
34 2 1 512MB
35 2 0 512MB
48 3 0 512MB 0,1,2,3
49 3 1 512MB
50 3 1 512MB
51 3 0 512MB
Memory Module Groups:
ControllerID GroupID Labels
0 0 -,-
0 1 -,-
Memory Module Groups:
ControllerID GroupID Labels
1 0 -,-
1 1 -,-
Memory Module Groups:
ControllerID GroupID Labels
2 0 -,-
2 1 -,-
Memory Module Groups:
ControllerID GroupID Labels
3 0 -,-
3 1 -,-
Truss output after starting picld
#( /etc/init.d/picld start ; while : ; do
truss -U /usr/lib/picl/picld -U :: -p `pgrep picld`
pstack `pgrep picld`
echo '###################################'
done )>/tmp/truss.out 2>&1# Output too large to attach..
# ps -aef | grep -i picld
root 8171 18519 0 16:45:07 pts/6 0:00 grep -i picld
root 27299 1 0 15:59:18 ? 0:01 /usr/lib/picl/picld
root 8167 27296 0 16:45:06 pts/1 0:00 truss -U /usr/lib/picl/picld -U :: -p 27299
# prtpicl
prtpicl: picl_initialize failed: Daemon not responding
# /usr/platform/`uname -i`/sbin/prtdiag -v | more
picl_initialize failed: Daemon not responding
# pgrep picld
27299
Aug 4 16:47:04 XXXXXXX picld[27299]: [ID 394902 daemon.error] SUNW_piclenvmon: invalid LED color 0x5 returned for ALARM.CRITICAL
Aug 4 16:47:04 XXXXXXX picld[27299]: [ID 394902 daemon.error] SUNW_piclenvmon: invalid LED color 0x5 returned for ALARM.MAJOR
Aug 4 16:47:04 XXXXXXX picld[27299]: [ID 876042 daemon.error] /usr/platform/SUNW,Sun-Fire-V440/lib/picl/plugins/piclfrutree.conf::[line 160]: Row has no entries
Aug 4 16:47:04 XXXXXXX picld[27299]: [ID 601818 daemon.error] SUNW_piclfrutree PICL plugin module failed

Has anyone ever see this picld error message after trying to start picld manually? I just had to install the picl packages, fru packages, along with some masf packages to get SNMP working. This worked without any problems on all of our Solaris 8 Netra 440s except this one. It is affecting prtdiag too. I have included some output from my troubleshooting. I have tried unintstalling and reinstalling all of the packages without any progress.
Message file errors after starting picld
Aug 4 15:29:09 XXXXXXX picld[15996]: [ID 394902 daemon.error] SUNW_piclenvmon: invalid LED color 0x5 returned for ALARM.CRITICAL
Aug 4 15:29:09 XXXXXXX picld[15996]: [ID 394902 daemon.error] SUNW_piclenvmon: invalid LED color 0x5 returned for ALARM.MAJOR
Aug 4 15:29:10 XXXXXXX picld[15996]: [ID 876042 daemon.error] /usr/platform/SUNW,Sun-Fire-V440/lib/picl/plugins/piclfrutree.conf::[line 160]: Row has no entries
Aug 4 15:29:10 XXXXXXX picld[15996]: [ID 601818 daemon.error] SUNW_piclfrutree PICL plugin module failed
# uname -a
SunOS XXXXXXX 5.8 Generic_117350-35 sun4u sparc SUNW,Sun-Fire-V440
#pkgnfo | grep picl
system SUNWpiclh PICL Header Files (Usr)
system SUNWpiclr PICL Framework (Root)
system SUNWpiclu PICL Libraries, and Plugin Modules (Usr)
# pkginfo | grep fru
system SUNWfruid FRU ID Utility and Library (Usr)
system SUNWfruip FRU ID Platform Modules (Usr)
system SUNWfruix FRU ID Library (64-bit)
system SUNWmfrun Motif RunTime Kit
# for i in SUNWpiclh SUNWpiclr SUNWpiclu ; do
pkginfo -l $i
donePKGINST: SUNWpiclh
NAME: PICL Header Files (Usr)
CATEGORY: system
ARCH: sparc
VERSION: 11.8.0,REV=2000.07.05.13.22
BASEDIR: /
VENDOR: Sun Microsystems, Inc.
DESC: PICL Header Files
PSTAMP: on28-patch20031120190706
INSTDATE: Aug 04 2006 10:38
HOTLINE: Please contact your local service provider
STATUS: completely installed
FILES: 4 installed pathnames
2 shared pathnames
2 directories
20 blocks used (approx)
PKGINST: SUNWpiclr
NAME: PICL Framework (Root)
CATEGORY: system
ARCH: sparc
VERSION: 11.8.0,REV=2000.07.05.13.22
BASEDIR: /
VENDOR: Sun Microsystems, Inc.
DESC: PICL Framework init scripts
PSTAMP: on28-patch20000705132920
INSTDATE: Aug 04 2006 10:38
HOTLINE: Please contact your local service provider
STATUS: completely installed
FILES: 7 installed pathnames
4 shared pathnames
2 linked files
4 directories
1 executables
1 blocks used (approx)
PKGINST: SUNWpiclu
NAME: PICL Libraries, and Plugin Modules (Usr)
CATEGORY: system
ARCH: sparc
VERSION: 11.8.0,REV=2000.08.15.00.06
BASEDIR: /
VENDOR: Sun Microsystems, Inc.
DESC: PICL Daemon, Libraries, prtpicl client and plug-in modules
PSTAMP: on28-patch20031124203414
INSTDATE: Aug 04 2006 10:38
HOTLINE: Please contact your local service provider
STATUS: completely installed
FILES: 242 installed pathnames
67 shared pathnames
73 directories
35 executables
4279 blocks used (approx)
# for i in SUNWfruid SUNWfruip SUNWfruix SUNWmfrun ; do
pkginfo -l $i
donePKGINST: SUNWfruid
NAME: FRU ID Utility and Library (Usr)
CATEGORY: system
ARCH: sparc
VERSION: 11.8.0,REV=2001.01.19.01.02
BASEDIR: /
VENDOR: Sun Microsystems, Inc.
DESC: FRU ID prtfru command and libfru library
PSTAMP: on28-patch20031120190642
INSTDATE: Aug 04 2006 10:38
HOTLINE: Please contact your local service provider
STATUS: completely installed
FILES: 14 installed pathnames
3 shared pathnames
3 directories
6 executables
555 blocks used (approx)
PKGINST: SUNWfruip
NAME: FRU ID Platform Modules (Usr)
CATEGORY: system
ARCH: sparc.sun4u
VERSION: 11.8.0,REV=2001.01.19.01.02
BASEDIR: /
VENDOR: Sun Microsystems, Inc.
DESC: FRU ID platform data module and access library
PSTAMP: on28-patch20031211193309
INSTDATE: Aug 04 2006 10:38
HOTLINE: Please contact your local service provider
STATUS: completely installed
FILES: 83 installed pathnames
60 shared pathnames
60 directories
4 executables
359 blocks used (approx)
PKGINST: SUNWfruix
NAME: FRU ID Library (64-bit)
CATEGORY: system
ARCH: sparc
VERSION: 11.8.0,REV=2001.01.19.01.02
BASEDIR: /
VENDOR: Sun Microsystems, Inc.
DESC: FRU ID Library (64-bit)
PSTAMP: on28-patch20031120190646
INSTDATE: Aug 04 2006 14:19
HOTLINE: Please contact your local service provider
STATUS: completely installed
FILES: 11 installed pathnames
3 shared pathnames
3 directories
4 executables
616 blocks used (approx)
PKGINST: SUNWmfrun
NAME: Motif RunTime Kit
CATEGORY: system
ARCH: sparc
VERSION: 2.1.1,REV=10.1999.12.02
BASEDIR: /usr
VENDOR: SunSoft, Inc.
DESC: Motif 2.1.1 libraries, headers, xmbind and bindings
PSTAMP: togos19991202021129
INSTDATE: Aug 04 2006 10:38
HOTLINE: Please contact your local service provider
STATUS: completely installed
FILES: 256 installed pathnames
6 shared pathnames
14 directories
6 executables
12644 blocks used (approx)
Bad prtdiag output
# /usr/platform/`uname -i`/sbin/prtdiag -v | more
Prtdiag failed!
System Configuration: Sun Microsystems sun4u Netra 440
System clock frequency: 183 MHZ
Memory size: 8GB
==================================== CPUs ====================================
E$ CPU CPU Temperature Fan
CPU Freq Size Impl. Mask Die Ambient Speed Unit
0 1281 MHz 1MB US-IIIi 2.4 - -
1 1281 MHz 1MB US-IIIi 2.4 - -
2 1281 MHz 1MB US-IIIi 2.4 - -
3 1281 MHz 1MB US-IIIi 2.4 - -
================================= IO Devices =================================
Bus Freq
Brd Type MHz Slot Name Model
0 pci 66 0 pci100b,35 (network) SUNW,pci-qge
0 pci 66 1 pci100b,35 (network) SUNW,pci-qge
0 pci 66 1 pci108e,abba (network) SUNW,pci-ce
0 pci 66 2 pci108e,abba (network) SUNW,pci-ce
0 pci 66 2 pci100b,35 (network) SUNW,pci-qge
0 pci 66 2 scsi-pci1000,30 (scsi-2) LSI,1030
0 pci 66 2 scsi-pci1000,30 (scsi-2) LSI,1030
0 pci 66 3 pci100b,35 (network) SUNW,pci-qge
0 pci 33 7 isa/su (serial)
0 pci 33 7 isa/su (serial)
0 pci 33 7 isa/rmc-comm-rmc_comm (seria+
0 pci 33 13 pci10b9,5229 (ide)
============================ Memory Configuration ============================
Segment Table:
Base Address Size Interleave Factor Contains
0x0 2GB 4 BankIDs 0,1,2,3
0x1000000000 2GB 4 BankIDs 16,17,18,19
0x2000000000 2GB 4 BankIDs 32,33,34,35
0x3000000000 2GB 4 BankIDs 48,49,50,51
Bank Table:
Physical Location
ID ControllerID GroupID Size Interleave Way
0 0 0 512MB 0,1,2,3
1 0 1 512MB
2 0 1 512MB
3 0 0 512MB
16 1 0 512MB 0,1,2,3
17 1 1 512MB
18 1 1 512MB
19 1 0 512MB
32 2 0 512MB 0,1,2,3
33 2 1 512MB
34 2 1 512MB
35 2 0 512MB
48 3 0 512MB 0,1,2,3
49 3 1 512MB
50 3 1 512MB
51 3 0 512MB
Memory Module Groups:
ControllerID GroupID Labels
0 0 -,-
0 1 -,-
Memory Module Groups:
ControllerID GroupID Labels
1 0 -,-
1 1 -,-
Memory Module Groups:
ControllerID GroupID Labels
2 0 -,-
2 1 -,-
Memory Module Groups:
ControllerID GroupID Labels
3 0 -,-
3 1 -,-
Truss output after starting picld
#( /etc/init.d/picld start ; while : ; do
truss -U /usr/lib/picl/picld -U :: -p `pgrep picld`
pstack `pgrep picld`
echo '###################################'
done )>/tmp/truss.out 2>&1# Output too large to attach..
# ps -aef | grep -i picld
root 8171 18519 0 16:45:07 pts/6 0:00 grep -i picld
root 27299 1 0 15:59:18 ? 0:01 /usr/lib/picl/picld
root 8167 27296 0 16:45:06 pts/1 0:00 truss -U /usr/lib/picl/picld -U :: -p 27299
# prtpicl
prtpicl: picl_initialize failed: Daemon not responding
# /usr/platform/`uname -i`/sbin/prtdiag -v | more
picl_initialize failed: Daemon not responding
# pgrep picld
27299
Aug 4 16:47:04 XXXXXXX picld[27299]: [ID 394902 daemon.error] SUNW_piclenvmon: invalid LED color 0x5 returned for ALARM.CRITICAL
Aug 4 16:47:04 XXXXXXX picld[27299]: [ID 394902 daemon.error] SUNW_piclenvmon: invalid LED color 0x5 returned for ALARM.MAJOR
Aug 4 16:47:04 XXXXXXX picld[27299]: [ID 876042 daemon.error] /usr/platform/SUNW,Sun-Fire-V440/lib/picl/plugins/piclfrutree.conf::[line 160]: Row has no entries
Aug 4 16:47:04 XXXXXXX picld[27299]: [ID 601818 daemon.error] SUNW_piclfrutree PICL plugin module failed

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== This happened ==
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