Appstore doesn't load security questions with in-app purchases
Help
If I click buy,
fill in my Apple ID,
confirm my purchase,
then it asks to answer my security questions, it goes to the Appstore, but the screen from the appstore stays white, what to do?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
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Similar Messages
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I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember the answers. I tried going to appleied.apple.com but I won't allow me to change my security answerswithout answering the original questions. How do you change you security questions with out knowing them? I need help.
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
How do I reset my apple id security question with out a rescue email
How do I reset my apple id security question with out a rescue email?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101013) -
How do you resets your apple I'd security question with out calling apple
How do you resets your apple I'd security question with out calling apple
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
After upgrading to OX mountain lion my apps store doesn't open. App Store cannot verify a secure connection with the App Store. My internet connection is ok but i don't why this happening. What should i do?
Hi Tahan007,
Check these threads out:
Cannot connect to the App Store since upgrading to Mountain Lion.
Cannot connect to App Store since 10.8.1
why is my app store sign in saying connection failed?
Also if you're running any anti-virus SW, you might try temporarily disabling it -
HT201303 Have forgotten my apple I'd security questions with respective answers
Have forgotten my apple I'd security questions with respective answers
Forgotten security questions - https://discussions.apple.com/message/18402551
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 -
I am not answering the security question with the answers APL wants. What do I need to do to get past the security questions to reset my password?
Welcome to Apple Support Communities
Hold Power and Home buttons for 10 seconds until your iPad restarts, and you will be able to use it again. After doing this, open Settings > iCloud > Storage & Backup, and make a manual backup -
E-mail to Kdnci Alveamcunnina change their security questions with Apple Can I change the email link Barsaalh change the email to the main email with Apple
Contact Apple and ask the account security team for assistance: http://support.apple.com/kb/HT5699.
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I forgot the answers to my security questions and I wanna purchase an app but it won't let me until I answer them can someone help me ?
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I am being prompted to enter security questions when making a purchase on my new IPad. I don't believe I have ever setup security questions on my apple id. I have tried logging into my apple id and have chosen the security and priviacy settings to set up security questions. However I am prompted to enter answers to security questions and am told they don't match. How to I create new security questions or reset them?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104011) -
How can I synchronize my iPhoto events? my iTunes doesn't read them and with the app Images in the iPad I can only find Photos, Albums, Faces and Places, not Events.
I had a problem a couple of months ago when iPhotos suddenly rearranged the order of my Events (Why won't iPhoto let me arrange my photos?) . I was told "Use albums not events - events are not a good way to organize - albums and folder are designed for organisation and are very flexible".
Haha! I should have paid attention and read between the lines! My iPhotos were highly organised groupings - not according to date but the way I wanted them - and it was so easy to do! I see now that if I had them all in albums, as per the Apple Apologist suggestion, I wouldn't have this unholy mess I have been left with just to make iPhone & iCloud users happy. I am now going through Photos and making Albums (of what used to be in my Events) ... maybe I'll get this finished before they do another non user friendly update! -
Hi all,
how do I fix the App Store cannot verify a secure connection with the App Store. in mountain lion tried safari reset, changing the MTU nothing works at this time. I am using a IMac ML 10.8.2
Would like some help please.
GeeHi all,
how do I fix the App Store cannot verify a secure connection with the App Store. in mountain lion tried safari reset, changing the MTU nothing works at this time. I am using a IMac ML 10.8.2
Would like some help please.
Gee -
I need to change my security question to buy apps but it locked me out cause I put it in but it wrong I guess
Start here
http://www.apple.com/support/appleid/
I ended up having to have them call me to get things reset. -
HT201303 I need to change my security questions in the app store
I need to change my security questions in the app store
Wow you've had this problem since August and no one has helped you? Have you found any answers to your problem .
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I forgot the answers to my security questions so i cant purchase anything.. What do I do?
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90671)
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