Appworld Error 10000 HELP!!!!!!

Hello , I just tried to download an application from appworld cost $4.99 , I tried 4 times and 4 times i received this error code error 10000 There is a problem with your credit card authorization. Please try again or visit blackberry.com/appworld/support for more information. (Error ID: 10000)" My main issue is that I was charged the 4 times and the bank send me that my credit card has been used for a purchase the location is "DRI*app World" and it did not download the application , is there anyone I can speak to have a refund ? or atleast have the app downloaded              

i have the same problem, i m in ecuador.

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    Welcome to the BlackBerry Support Community Forums.
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    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

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    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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    "... after all, He's not a tame lion..."
    Be thinking ahead and mark your dance card for NI Week 2015 now: TS 6139 - Object Oriented First Steps

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    From: [email protected]
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    Subject: Acrobat Error - need help! - Acrobat 9 Pro
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    Message was edited by:
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