Appworld will not load latest version of paid app (Restart Me Pro)

Torch 9850 OS 7.1.0.402
Back on July 17, I purchased Restart Me Pro from s4bb via appworld.  Before this, I had been using the free version (v2.1).  After I purchased the paid version, Appworld updated the app to v2.1.1
After I upgraded, I got a list of apps to upgrade, one being Appworld to the latest version and Restart Me Pro to v3.0.18
I upgraded Appworld and then have been trying to load Restart Me.  Here is what I go through:
Appworld shows 1 upgrade available. (Restart Me Pro from V2.1.1 to V3.0.18)
I upgrade, the file downloads, installs, and then the phone reboots
After reboot, I check, version 2.1.1 is installed.
I go into Appworld, 1 upgrade shows.
I upgrade, the file downloads, installs, and then the phone reboots
After reboot, I check, version 2.1.1 is installed.
I go into Appworld, 1 upgrade shows.
I upgrade, the file downloads, installs, and then the phone reboots
After reboot, I check, version 2.1.1 is installed.
(you get the idea)
I have tried uninstalling Restart Me Pro AND Appworld.  Neither one helps.  No matter what I do, the only version that will load is v2.1.1 of Restart me Pro.
- When life hands you lemons, find someone with a paper cut.

Hello!
You seem to be doing everything correctly...but I might suggest a modified approach:
With the current AW installed, clear the AW App Cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
KB24714 How to clear the BlackBerry App World cache
4. AppWorld should close.
5. Perform a battery pull reboot
If step (4) does not happen as listed, then the clear cache did not work. At this point, DO NOT re-enter AW.
Remove the app (Restart...) from your BB:
KB10040 How to view or remove installed applications on a BlackBerry smartphone
Perform another Batt-pull reboot.
Remove AW from your BB:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
Use either your PC (via Mass Storage Mode) or your BB (via Media > > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
Do another Batt-pull reboot
Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
Do not (yet) launch AW
Do another Batt-Pull reboot
Now launch AW, and it should take a moment to repopulate the Installed Apps list. Try again, from the uninstalled list, to install the app (Restart...) and see if perhaps now it will obtain the proper version for you.
If not, then you will need to escalate to s4bb support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • I tunes update will not install latest version on my laptop

    Itunes update will not install latest version on my laptop?!  Pops up as an error has occured whilst trying to install!

    Hello ellieb7,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Best of luck,
    Mario

  • Firefox does not load latest version of web site

    Guys, when updating a web site that I administer, Firefox absolutely refuses to load the latest version unless I reboot or, in most cases, wait well over an hour.
    I need this browser to update to the latest version of every web site I vist WITHOUT EXCEPTION every time I visit.
    Surely there is some tweak available that allows this?

    Try using '''{Ctrl + F5}''' to reload the page from the server.

  • I uninsalled Firefox 4?, Now I cannot reinstall any version of Firefox. Download says I must reboot which I do and will not load new version

    thats the story

    That was probably caused by your Firewall blocking the newly installed version of Firefox.
    No known security issues with Firefox 3.6.17, which was just released this past week.

  • Airplay will not load movies from my vudu app on my ipad to my apple tv.

    I just received an apple tv as a christmas present and was beyond excited.  I have been wanting one for a long time now.  The main reason I wanted an apple tv, was so I could stream my movies that are in my vudu app on my ipad, to my television.  They are both synced together and are on the same wifi network, however it is not streaming correctly.  Everytime I click apple tv under airplay, it acts like it is going to send, but it kicks it off and returns the airplay mode to ipad.  I even tried clicking on mirroring and that is not working either.  I updated both devices with new software updates.  Please help!!!

    Welcome to the Apple Community.
    I don't have vudu but understand it to contain content protection, you can purchase movies from the iTunes Store instead.

  • App store will not load features or download new app on iphone 4s.

    This just happened 2 days ago.  I am wondering if something got messed up when I doewn;lloaded an app on the PD and plugged the phone in to itunes.  new app wprked nut I can not download directlky oin the phone now.

    I had the same problem. It takes a lot of patience and you need to delete the app and reinstall it after.

  • TS1496 My ipod touch will not download lates version of itunes.  Our pc is windows and we also have a shuffle and it works fine.

    My ipod touch will not download latest version of itunes 11.  Our pc is windows.
    Itunes cannot find the device to sync because it all relates back to not being able to downloand the latest version of itunes. 
    We also have a shuffle and it works fine.  We can use 2 devices for one Itunes account.
    My daughter is 11 and she has never downloaded her ipod from our pc because of the download problem. 

    iTunes 11 is for computers only, the built-in apps on an iPod (and iPad and iPhone) are part of iOS (i.e. its operating system) on them and can only be updated by updating the whole iOS version. Do you have iTunes 11 installed on your PC ? On iTunes on a PC I think that you can check if updates are available to it via the iTunes 'Help' menu, or you can download the current version of iTunes from here and then run/install it : http://www.apple.com/itunes/download/
    If the iPod has never been synced to that computer then (when you've got iTunes on it working) you may find this page for syncing to a new computer useful as well : https://discussions.apple.com/docs/DOC-3141

  • I have just bought a new Imac and it will not load my copy of FCE 3.5 as it says "PowerPC applications are no longer supported". So how do I get to use the version of FCE I am used to and have paid for ?

    I have just bought a new Imac and it will not load my copy of FCE 3.5 as it says "PowerPC applications are no longer supported". So how do I get to use the version of FCE I am used to and have paid for ?

    I do not have any experience with Final Cut, but if you have existing projects that you MUST access; then you are in need of a solution on your new iMac in Mountain Lion!
    Unfortunately you got caught up in the minor miracle of Rosetta.  Originally licensed by Apple when it migrated from the PowerPC CPU platform that it had used from the mid-1990's until the Intel CPU platform in 2006, Rosetta allowed Mac users to continue to use their library of PPC software transparently in emulation.
    However, Apple's license to continue to use this technology expired with new releases of OS X commencing with Lion (and now Mountain Lion).  While educational efforts have been made over the last 6 years, the fact is that Rosetta was SO successful that many users were caught unaware UNTIL they upgraded to Lion or Mountain Lion.
    Workarounds:
    1.  Purchase a used Mac that will run Snow Leopard (with the optional Rosetta installed) and continue to run FCE on that Mac (you can actually use Screen Sharing with a "headless" used Snow Leopard Mac Mini and use the 27" screen from your iMac to view and work FCE in the Mac Mini environment);
    2.  Upgrade to an Intel compatible version of FCE and hope it converts your existing projects to its newer format correctly.  There is much debate that the newer version of Final Cut are eliminating many needed features; for example Final Cut Pro X vs. Final Cut Pro 6 -- many users are staying with version 6;
    3.  Install Snow Leopard (with Rosetta) into Parallels and then install FCE in the Snow Leopard environment:
                                  [click on image to enlarge]
    Full Snow Leopard installation instructions here:
    http://forums.macrumors.com/showthread.php?t=1365439
    NOTE: STEP ONE of the instructions must currently be completed on a Snow Leopard or Lion Mac and the resulting modified Snow Leopard.cdr install file can then be moved over to your Mountain Lion Mac for completion of the remaining steps.
    NOTE 2:  Computer games with complex, 3D or fast motion graphics make not work well or at all in virtualization.

  • I'm on the latest version and on many websites that have links to others those links will not load.

    I'm on the latest version and on many websites that have links to others those links will not load. Links within a site work but anything that sends me elsewhere will no longer load in a new tab. I'm on a mac running Lion.

    It means what the message says. The format of the song can't be converted to a format compatible with the iPod.
    Does it play in iTunes?
    Where id the song come form?
    Try deleting and reimporting into iTunes.

  • TS3297 After downloading the latest version of iTunes, the store will not load. It appears as if it has loaded, but the screen remains blank.

    After downloading the latest version of iTunes, the store will not load. It appears as if it has loaded, but the screen remains blank.

    I have the same problem and have been fighting with it for several days. I think the last thing that I did before this happened was to let Quicktime update itself. When I open itunes and click on store, the connecting bar gets halfway and then stops. That leaves me with the white store page, if I leave it alone for a bit, I see words as in names of singers and but no pictures.
    I have ran the diagnostics and see no problems at all, no event logs in windows, no errors at all. I've un-installed itunes and re-installed but no change. I'm using Norton 360 from comcast. I have windows 7 pro 64 bit. Also, the help in itunes doesn't display.
    I put in a ticket with apple and the response I got back basically told me to do what I've already done. I created a new user and have the same issue.
    Any help at all will be very much appreciated. I think this started August. 8, 2011.
    thanks so much for reading

  • Since installing the latest update, Firefox will not load; it gives me the following error -- XML Parsing Error: not well formed.

    since installing the latest update, Firefox first operated with some errors but now will not load at all; it gives me the following error --
    XML Parsing Error: not well formed
    locations chrome://browser/content/browser.xml
    Line Number 1191, column 20:
    utton id="back-forward-dropmarker" type="menu" chromedir="&locale.dir;"-------------------
    please note that the words "utton ID" are exactly as the error message gives it; and at the end of the message there are exactly 19 hyphens.
    I don't know why this faulty code is referencing things to do with "chrome"... the Chrome browser is not installed on this PC or anywhere on our network.
    Also, this is not the first problem I had after clicking Firefox's prompt for the latest update. Before Firefox retreated into this error message, it was loading but running with some faults...
    1. the bookmark symbol was not appearing on the right hand side of the URL line, so I had always to click on "bookmark this page", after which the bookmark symbol did appear; however I don't know if the bookmarking function worked properly.
    2. the back and forward buttons were not highlighted, as if I had not come from a previous page; so once I clicked on a link to a new page I could not go back to where I came from because Fiefox thought I hadn't come from anywhere.
    3. there may have been other errors, but I did not find them.
    How do I reinstate my Firefox program to work properly please? do I have to download the latest version and reinstal? if so, do I have to remove the old version first? or is there a fix?
    Even to write this message I have been forced to use (yuk -- I don't like to say this!!!) Internet Explorer. So please -- I need help urgently.
    Thanks,
    NOEL

    Some how I solved my problem by opening a user account and downloading Firefox 4.0 beta and installing it, I did try it, worked fine, so I did close the user account and did go back to my own account(switched user), the main page that I had problem with Firefox which would not open, I dabble click on Firefox it start working again!! I hope that solves your problem too.
    firefox will not open, it gives me this cod and would not turn off, Error on switching in renew: NS_ERROR_UNEXPECTED, Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.getCharPref] id: none

  • IPhoto will not load the iPhoto library.  When I select "show all windows" the library does appear but cannot open it.  I am on version 8.1.2 and using Maverick.

    iPhoto will not load the iPhoto library.  When I select "show all windows" the library does appear but cannot open it.  I am on version 8.1.2 and using Maverick.

    I was able to get it fixed. I had received some responses and they had me
    recreate the library I believe.  It's been a while so I cant remember
    exactly what I did. I have since upgraded to the latest i photo version and
    have had no problems with it.
    Brian
    On Friday, November 7, 2014, Apple Support Communities Updates <

  • Itunes will not load on ipad version 1

    Today I do not seem to be able to load itunes on my ipad version 1.  Sometimes it loads but nothing is visible on the itunes screen just the outline of the loaded app.  There is no icons or text visible.  It soons dies and returns to the prior screen.  Other times it will not load at all.  I have the latest available ios for this devive 5, something.  I have shut it down and restarted but no effect.  Other apps load.
    Ralph

    Quit the app and restart.
    Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Restart the iPad.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Or reset the iPad.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • After downloading latest quicktime update, itunes store will not load

    Has anyone had this same problem after downloading latest quicktime update. iTunes store will not load.

    This happened to me today as well post installing the latest version of itunes.   I did a search on google for the error and came across a recommendation to :
    Note: Start Windows in Safe Mode to complete any of the following steps if you're unable to access Windows normally due to the msvcr80.dll error.
    If, and only if, you're receiving the msvcr80.dll is missing error when you open Apple iTunes, do the following: (skip this step if your msvcr80.dll error is occurring with a different program)
    Uninstall from Windows the following five programs in this order: iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, and finally Apple Application Support. If you have iCloud, remove it as well.
    Uninstalling these programs in Windows is done from an applet in Control Panel called Programs & Features (in Windows 8, 7, or Vista) or Add or Remove Programs (in Windows XP).
    Note: Songs and playlists in iTunes will not be removed when you uninstall the iTunes program or any of the other, already-mentioned Apple programs. If you'd still like to back them up, they're usually located in the My Music folder in Windows.
    Download the latest version of iTunes from Appleand note the location you're saving it to so you can find it once it's done.
    Run the iTunes installation as an administrator. If you're not sure how to do that, see How Do I Open an Elevated Command Prompt? for help. That procedure shows you how to open the Command Prompt program as an administrator, but the steps are essentially the same for anything, including the iTunes installation package you just downloaded.
    A general overview of removing and reinstalling iTunes can also be found here on Apple's site but the above procedure seems to work better in this particular situation.

  • CS6 upgrade suddenly will not load, telling me it is a trial version of CS6 Ext and I must register.

    I upgraded from CS5 to CS6 for my IMac.  I downloaded CS6 put in my serial number and it worked fine for a number of weeks.  Suddenly, when I went to use it it said it was a trial version.  I had to register it to use my CS6   I registered it and it worked,  but only as a trial version of CS6 Extended. I do not want CS6 Extended.  I deleted it from my hard drive and once again downloaded my upgrade of CS6 again with my serial number and it worked fine for a couple of weeks. Today, once again, it tells me it is a trial version and will not load unless I register the trial version. What the heck is going on? This is crazy.  I simply want to use CS6, for which I paid. Help!
    Frank Brault

    There is a lot of this going around.  Adobe is aware of problem and hope to get a fix soon.  http://forums.adobe.com/thread/1114727?tstart=0

Maybe you are looking for

  • Imac will not boot up, chimes with apple logo and beach ball spin??

    imac will not boot up, chimes with apple logo and beach ball spin?? after installing adobe flash and up graded apple softeware

  • Deployment failed due to addition of few components

    Hi Masters, Actually I have deployed my application, it has been deployed properly. Then i have added one more form in the iview. Then when I try to deploy then it is failed. Is there any memory limit to iview. I hope it is the problem I got to know.

  • Acrobat 8.1.4 Launches but crashes when .pdf is opened

    Warning comes on "Sorry for inconvenience..." stays open for 30 seconds then crashes.  When I look into warning details it mentions acrobatfnp.dll. I'm running XP serice pack 3.  Any ideas folks? Jays42

  • Crashes with norton toolbar ext.

    Kept crashing upon opening. Started in safe mode ,disabled add- ons and worked ok. Enabled add-ons until I got to Norton toolbar 4.6. It immediately crashed. Also, when I open Firefox support forum there is no text shown. When I type into the search

  • Allowable values in templatePages.ula

    I appologize if this is posted in the wrong area because the question does not pertain specifically to development of LR modules. Does there exist anywhere accessible any documentation on the tepmlatePages.ula file?  I have been looking into the file