Apres achat sur adobe de photoshop élément 13 (windows 7 64 bit) et téléchargement réussi impossible  d'ouvrir le logiciel

Utilisant depuis 2012 photoshop élément 11  je vient d'acheter photoshop élément 13 et avec le code envoyer par adobe après achat j'ai télécharger  et installer le logiciel ce qui en théorie à réussi ,Après exécution l'écran de bienvenue apparait mais au  lancement du choix  Windows me répond que le logiciel c'est fermer correctement et ferme le logiciel comment faire 

Hello Rajshree,
I am not really  or really not an expert about all this, what code are you referring to?  the serial number?
(I may not reply immediately, it is bedtime here in Paris).
Thank you

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