APs missing from WLC

My customer who has one WLC4402,36 AP1130.Some of APs miss from WLC sometimes but I can ping those APs at this time.I can not find any messages from WLC(version 4.2.61).Any suggestions?

That's all well and good if the controller can be pinged. What is usually the case here is that there is no route to the management interface of the controller or the ap manager interface as well. Check to see if there are IP address conflicts with those two interfaces. Next, make sure that you have not exceeded the total number of APs per physical interface. If you have add a LAG group or a second ap management interface. Verify security certificates are on the APs and that the date and time on the controller is accurate. Lastly, make sure you have no PoE issues or CDP. You're beating a dea horse here guys.

Similar Messages

  • APs randomly disassociate from WLC ver 4.1.185.0

    I have a WLC 4402 with about 45 1010 APs installetion
    WLC code version 4.1.185.0 and APs randomly disassociate from WLC - it happens usually one-two times a day
    with an errors:
    AP's Interface:1(802.11b) Operation State Up: Base Radio MAC:00:0b:85:xx:xx:xx Cause=Unknown
    AP's Interface:1(802.11b) Operation State Down: Base Radio MAC:00:0b:85:xx:xx:xx Cause=Max Retrasmission
    I've tried the suggested solutions putting a static ARP entry and moving AP's to different VLAN but nothing works unless the AP's physically rebooted.
    I think the problem begin just after upgrading to 4.0.217.0
    please note when AP's disassociates from WLC its still reachable via ping
    Are there any specific requirements for newer versions?
    Please advice

    Layer 2 mode uses a different non-routable method of AP to WLC connection. By moving to layer 3 you enabled IP on the access points. This is why you were able to reassociate. Layer 2 should only be used when all the APs and the controller are on the same network segment. Bear in mind, Layer 3 is your friend. It will allow latency based applications to work much better and more reliable. Layer 2 is really only used to prepare the APs for some specific configurations that require a quick, clean connection to a controller.

  • Cisco APs not joining WLC

    Hi guys,
    I am in the process of configuring a WLC and got stuck due to APs are not joining the WLC.
    I have configure DHCP server on the Gateway router and the WLC management interface is pointing to the Gateway as DHCP Server.
    I have multiple Dynamic interfaces configured on the WLC and Interface group has been configured and mapped to Management Interface.
    For each WLAN, a separate DHCP pool has been created on the router.
    LAG has been configured and working fine. Connectivity works fine in the network and I can ping all devices and vlans from WLC.
    Now, the APs are not joining the WLC. The error I am getting
    " 44:03:a7:f1:b4:40 Received a Discovery Request from 44:03:A7:F1:B4:40 via IP broadcast address but the source IP address (10.xx.xx.xx) is not in any of the configured subnets. Dropping it "
    Some one help me troubleshooting this issue with DHCP IP Assignment.
    Thanks,
    CJ

    If you are using Broadcast method to discover WLC to AP then you need to ensure following is correctly configured.
    1. Unders the switch SVI defined for AP-management (10.38.11.x) you have to configure "ip helper-address "
    2. In switch global config "ip forward-protocol udp 5246"
    Refer this for more detail
    http://mrncciew.com/2013/05/04/wlc-discovery-via-broadcast/
    There are other methods available as well (static, DNS, DHCP option 43) for the WLC discovery purpose. To verify there is no configuration issues at WLC end, you can simply configure the WLC details on AP statically & check wether AP get register to WLC. To do this you can enter following CLI commands on AP console priviledge mode.
    debug capwap console cli
    capwap ap ip address 10.38.11.x 255.255.255.x
    capwap ap ip default-gateway 10.38.11.y
    capwap ap controller ip address
    In this way your AP should get registered to WLC (if no config issue at WLC end). Refer this for more detail
    http://mrncciew.com/2013/03/17/ap-registration/
    If you have so many APs, then as Steve pointed configuring DHCP-Option 43 would be a good option
    Regards
    Rasika
    **** Pls rate all useful responses ****

  • Access point associated and deassociated from WLC

    HI,
    i have 3 AP AIR-LAP1042N-E-K9 in the same place (Event at down town) but they Sometimes the APs even disassociate from the controller temporarily, and i see the below errors on Prime infrastructure 2.0
    Load threshold violation reported by 802.11b/g/n interface of AP <apname>, connected to controller <controllerIP>
    Interference threshold violation reported by '802.11b/g/n' interface of AP
    Coveraged threshold violation reported by 802.11b/g/n interface of AP <apname>, connected to controller <controllerIP>
    what these problems and how to solve it
    Thanks,
    Ahmed

    After these error done i see that error 802.11b/g/n interface of AP is down :controller.
    please as example up time is 4:00 hours and join time changed every time may be once 12 m:15 sec, may be in another time 1h:15 m:20s
    please feed me back these problem related to number of connected client because i monitor when the client exceed on AP more than 25 the AP deassociated from WLC.  kindly find loggs from AP. wait your feed back.
    *Mar  1 00:00:11.913: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed
    *Mar  1 00:00:11.916: *** CRASH_LOG = YES
    Security Core found.
    Base Ethernet MAC address: 6C:20:56:48:E7:59
    *Mar  1 00:00:13.876: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 0
    *Mar  1 00:00:14.758: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 1
    *Mar  1 00:00:14.761: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state to up
    *Mar  1 00:00:15.891: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to up
    *Mar  1 00:00:18.795: %SYS-5-RESTART: System restarted --
    Cisco IOS Software, C1040 Software (C1140-K9W8-M), Version 15.2(2)JB, RELEASE SOFTWARE (fc1)
    Technical Support: http://www.cisco.com/techsupport
    Copyright (c) 1986-2012 by Cisco Systems, Inc.
    Compiled Tue 11-Dec-12 04:03 by prod_rel_team
    *Mar  1 00:00:18.796: %SNMP-5-COLDSTART: SNMP agent on host 90013-03 is undergoing a cold start
    *Mar  1 00:00:18.868: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
    *Mar  1 00:00:18.868: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
    *Mar  1 00:00:19.865: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up
    *Mar  1 00:00:20.214: %SSH-5-ENABLED: SSH 2.0 has been enabledlwapp_crypto_init: MIC Present and Parsed Successfully
    *Mar  1 00:00:46.958: Logging LWAPP message to 255.255.255.255.
    *Mar  1 00:00:50.510: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source
    *Mar  1 00:00:51.533: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
    *Mar  1 00:00:52.335: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 10.35.49.35, mask 255.255.255.248, hostname 90013-03
    *Mar  1 00:00:52.533: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
    *Mar  1 00:00:52.559: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
    *Mar  1 00:00:53.559: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
    *Mar  1 00:01:03.221: %CAPWAP-3-ERRORLOG: Did not get log server settings from DHCP.
    *Mar  1 00:01:13.236: %CAPWAP-3-ERRORLOG: Selected MWAR 'RMS-WLC1'(index 0).
    *Mar  1 00:01:13.236: %CAPWAP-3-ERRORLOG: Go join a capwap controller
    *Dec  9 09:54:50.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.94.70.2 peer_port: 5246
    *Dec  9 09:54:50.919: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 10.94.70.2 peer_port: 5246
    *Dec  9 09:54:50.920: %CAPWAP-5-SENDJOIN: sending Join Request to 10.94.70.2
    *Dec  9 09:54:50.929: %CAPWAP-3-ERRORLOG: Invalid event 10 & state 5 combination.
    *Dec  9 09:54:50.929: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 10 state 5.
    *Dec  9 09:54:50.929: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
    *Dec  9 09:54:50.930: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from 10.94.70.2
    *Dec  9 09:54:51.300: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
    *Dec  9 09:54:51.355: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
    *Dec  9 09:54:51.413: %CAPWAP-5-JOINEDCONTROLLER: AP has joined controller RMS-WLC1
    *Dec  9 09:54:51.464: ac_first_hop_mac - IP:10.35.49.33 Hop IP:10.35.49.33 IDB:BVI1
    *Dec  9 09:54:51.464: Setting AC first hop MAC: e804.62dc.9922
    *Dec  9 09:54:51.464: ac_first_hop_mac - IP:10.35.49.33 Hop IP:10.35.49.33 IDB:BVI1
    *Dec  9 09:54:51.464: Setting AC first hop MAC: e804.62dc.9922
    *Dec  9 09:54:51.465: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
    *Dec  9 09:54:51.595: %WIDS-6-ENABLED: IDS Signature is loaded and enabled
    *Dec  9 09:54:52.300: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
    *Dec  9 09:54:52.383: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
    *Dec  9 09:54:52.388: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
    *Dec  9 09:54:52.464: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
    *Dec  9 09:54:53.377: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
    *Dec  9 09:54:53.409: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
    *Dec  9 09:54:53.416: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
    *Dec  9 09:54:53.421: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
    *Dec  9 09:54:54.409: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
    *Dec  9 09:54:54.416: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
    *Dec  9 09:54:54.442: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
    *Dec  9 09:54:55.443: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
    *Dec  9 10:26:53.849: %WIDS-4-SIG_ALARM: Attack is detected on Sig:Standard Id:5 Channel:11 Source MAC:905f.2e62.e7a9
    *Dec  9 10:32:20.938: %CAPWAP-3-ERRORLOG: Retransmission count for packet exceeded max(CAPWAP_WTP_EVENT_REQUEST
    ., 2)
    *Dec  9 10:32:20.938: %CAPWAP-3-ERRORLOG: GOING BACK TO DISCOVER MODE
    *Dec  9 10:32:20.938: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 10.94.70.2:5246
    *Dec  9 10:32:20.994: %WIDS-6-DISABLED: IDS Signature is removed and disabled.
    *Dec  9 10:32:20.997: %LWAPP-3-CLIENTERRORLOG: LWAPP LED Init: incorrect led state 255
    *Dec  9 10:32:21.038: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
    *Dec  9 10:32:21.039: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
    *Dec  9 10:32:21.041: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
    *Dec  9 10:32:21.113: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
    *Dec  9 10:32:19.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.94.69.2 peer_port: 5246
    *Dec  9 10:32:19.925: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
    *Dec  9 10:32:19.927: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 10.94.69.2 peer_port: 5246
    *Dec  9 10:32:19.928: %CAPWAP-5-SENDJOIN: sending Join Request to 10.94.69.2
    *Dec  9 10:32:19.939: %CAPWAP-3-ERRORLOG: Invalid event 10 & state 5 combination.
    *Dec  9 10:32:19.939: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 10 state 5.
    *Dec  9 10:32:19.939: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
    *Dec  9 10:32:19.939: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from 10.94.69.2
    *Dec  9 10:32:20.093: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
    *Dec  9 10:32:20.098: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
    *Dec  9 10:32:20.370: %CAPWAP-5-JOINEDCONTROLLER: AP has joined controller UTO-WLC1
    *Dec  9 10:32:20.424: ac_first_hop_mac - IP:10.35.49.33 Hop IP:10.35.49.33 IDB:BVI1
    *Dec  9 10:32:20.424: Setting AC first hop MAC: e804.62dc.9922

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