APs randomly will not join the controller
Hi all,
In short, APs will join the controller immediately using the recovery image, but once it downloads 7.6.100 and reboots, it either cannot join the controller or will take up to 40 minutes.
The AP is in local mode. The AP 1040 eventually joined the controller, 40 minutes after we deleted all the files off the flash which is unacceptable.
*Apr 9 15:38:15.842: %CAPWAP-5-SENDJOIN: sending Join Request to 10.10.10.10
*Apr 9 15:38:15.851: %CAPWAP-3-ERRORLOG: Invalid event 10 & state 5 combination.
*Apr 9 15:38:15.851: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 10 state 5.
*Apr 9 15:38:15.851: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Apr 9 15:38:15.851: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from 10.10.10.10
*Apr 9 15:38:16.304: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Apr 9 15:38:16.362: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Apr 9 15:38:16.427: %CAPWAP-5-JOINEDCONTROLLER: AP has joined controller CONTROLLER-DC
I also had our technician console into a 2602 and we were seeing exact same errors.
SUMMARY OF THIS CASE:
--AP is 1042 and wlc is on 7.6.100.0
--using dhcp option 43 but the AP has static ip
--checked the private config on the AP and it was not sending the discovery request to the desired WLC
--cleared the private config
--primed the AP to desired WLC
--AP sending join request but receiving the following errors:
Apr 4 14:37:47.000: CAPWAP-3-ERRORLOG Go join a capwap controller
*Apr 4 14:36:47.000: CAPWAP-5-DTLSREQSEND DTLS connection request sent peer_ip: 10.10.10.11 peer_port: 5246
*Apr 4 14:36:47.169: DTLS_CLIENT_ERROR: ../capwap/base_capwap/dtls/base_capwap_dtls_handshake.c:90 First fragment for seq 2 is missing
*Apr 4 14:37:17.205: DTLS_CLIENT_ERROR: ../capwap/base_capwap/dtls/base_capwap_dtls_connection_db.c:2176 Max retransmission count reached!
--cleared the flash except rcv
--ap started downloading the image from the wlc but once it reboots the same errors appear again
--research made on the error message and apparently we are hitting a bug:
https://tools.cisco.com/bugsearch/bug/CSCul08933/?reffering_site=dumpcr
Hi Leo,
Next the information, I omitted some serial number and descriptions due to confidentiality matters.
(Cisco Controller) >show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller Product Version.................................. 7.6.100.0 Bootloader Version............................... 1.0.1 Field Recovery Image Version..................... 6.0.182.0 Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27 Build Type....................................... DATA + WPS
System Name...................................... ABCDEF System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069 Redundancy Mode.................................. Disabled IP Address....................................... XXXXXXX Last Reset....................................... Software reset System Up Time................................... 32 days 14 hrs 1 mins 41 secs System Timezone Location......................... (GMT -5:00) Eastern Time (US and Canada) System Stats Realtime Interval................... 5 System Stats Normal Interval..................... 180
Configured Country............................... CA - Canada Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C Internal Temperature............................. +40 C External Temperature............................. +21 C Fan Status....................................... OK
State of 802.11b Network......................... Enabled State of 802.11a Network......................... Enabled Number of WLANs.................................. 5 Number of Active Clients......................... 2215
Burned-in MAC Address............................ F0:F7:55:2B:4A:80 Power Supply 1................................... Present, OK Power Supply 2................................... Absent Maximum number of APs supported.................. 500
(Cisco Controller) >show time
Time............................................. Mon Apr 14 08:40:08 2014
Timezone delta................................... 0:0 Timezone location................................ (GMT -5:00) Eastern Time (US and Canada)
NTP Servers
NTP Polling Interval......................... 36000
Index NTP Key Index NTP Server NTP Msg Auth Status
1 0 A.B.C.D AUTH DISABLED
AP>sh ver
Cisco IOS Software, C3500 Software (AP3G1-K9W8-M), Version 15.2(4)JB3, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 18-Dec-13 21:36 by prod_rel_team
ROM: Bootstrap program is C3500 boot loader
BOOTLDR: C3500 Boot Loader (AP3G1-BOOT-M), Version 15.2 [chayan-apn-0411 116]
AP uptime is 2 days, 17 hours, 15 minutes System returned to ROM by reload System image file is "flash:/ap3g1-k9w8-mx.152-4.JB3/ap3g1-k9w8-xx.152-4.JB3"
Last reload reason:
cisco AIR-CAP3502I-A-K9 (PowerPC460exr) processor (revision A0) with 98294K/32768K bytes of memory.
Processor board ID XXXXXXXX
PowerPC460exr CPU at 666Mhz, revision number 0x18A8 Last reset from reload LWAPP image version 7.6.100.0
1 Gigabit Ethernet interface
2 802.11 Radios
32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 70:81:05:9E:F7:36
Part Number : 73-12175-05
PCA Assembly Number : 800-32268-05
PCA Revision Number : A0
PCB Serial Number : XXXXXXX
Top Assembly Part Number : 800-32891-01
Top Assembly Serial Number : FGL1534S7LP
Top Revision Number : A0
Product/Model Number : AIR-CAP3502I-A-K9
Configuration register is 0xF
AP>sh ip int br
Interface IP-Address OK? Method Status Protocol
BVI1 X.Y.W.Z YES TFTP up up
Dot11Radio0 unassigned NO unset up up
Dot11Radio1 unassigned NO unset up up
GigabitEthernet0 unassigned NO unset up up
GigabitEthernet0.1 unassigned YES unset up up
AP>sh inventory
NAME: "AP3500", DESCR: "Cisco Aironet 3500 Series (IEEE 802.11n) Access Point"
PID: AIR-CAP3502I-A-K9 , VID: V01, SN: XXXXXXX
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Please find my network setup as below:
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ADSL Modem ip address: 192.168.1.254
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I will paste the logs very soon.
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*spamReceiveTask: Sep 26 19:44:59.196: e8:04:62:0a:3f:10 Join Version: = 117465600
*spamReceiveTask: Sep 26 19:44:59.197: e8:04:62:0a:3f:10 Join resp: CAPWAP Maximum Msg element len = 92
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*spamReceiveTask: Sep 26 19:44:59.197: e8:04:62:0a:3f:10 CAPWAP State: Join
*spamReceiveTask: Sep 26 19:44:59.197: e8:04:62:0a:3f:10 capwap_ac_platform.c:1216 - Operation State 0 ===> 4
*apfReceiveTask: Sep 26 19:44:59.198: e8:04:62:0a:3f:10 Register LWAPP event for AP e8:04:62:0a:3f:10 slot 0
*spamReceiveTask: Sep 26 19:44:59.341: e8:04:62:0a:d1:20 DTLS connection not found, creating new connection for 192:168:1:158 (45644) 192:168:1:2 (5246)
*spamReceiveTask: Sep 26 19:45:00.119: e8:04:62:0a:d1:20 DTLS Session established server (192.168.1.2:5246), client (192.168.1.158:45644)
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*spamReceiveTask: Sep 26 19:45:00.121: e8:04:62:0a:d1:20 Join Request from 192.168.1.158:45644
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*spamReceiveTask: Sep 26 19:45:00.124: e8:04:62:0a:d1:20 CAPWAP State: Join
*spamReceiveTask: Sep 26 19:45:00.124: e8:04:62:0a:d1:20 capwap_ac_platform.c:1216 - Operation State 0 ===> 4
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*spamReceiveTask: Sep 26 19:45:00.274: e8:04:62:0a:d1:20 Updating IP 192.168.1.158 ===> 192.168.1.158 for AP e8:04:62:0a:d1:20
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*spamReceiveTask: Sep 26 19:45:00.274: e8:04:62:0a:d1:20 Finding DTLS connection to delete for AP (192:168:1:158/45644)
*spamReceiveTask: Sep 26 19:45:00.274: e8:04:62:0a:d1:20 Disconnecting DTLS Capwap-Ctrl session 0xa06d6a4 for AP (192:168:1:158/45644)
*spamReceiveTask: Sep 26 19:45:00.274: e8:04:62:0a:d1:20 CAPWAP State: Dtls tear down
*spamReceiveTask: Sep 26 19:45:00.277: spamProcessGlobalPathMtuUpdate: Changing Global LRAD MTU to 576
*spamReceiveTask: Sep 26 19:45:00.277: e8:04:62:0a:d1:20 DTLS connection closed event receivedserver (192:168:1:2/5246) client 192:168:1:158/45644).
The Acess point joins the Controller for 2-3 seconds and then unjoins again. I am not sure what i am doing wrong here. The access points are getting the IPs from the ADSL modem through the switch, then it talks to the WLC, however it does not join the controller for further process.
Note:
The Managemnet interface and the AP manager interface are assigned to the same port 1 with unassigned Vlan as mention above. -
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How do i ensure the new access point is joined the controller or not
How do i ensure the new access point is joined the controller or not
To Verifying that Access Points Join the Controller or not there are two ways as below.
Please go through the step by step to find the APs joined state
When replacing a controller, you need to make sure that access points join the new controller.
Using the GUI to Verify that Access Points Join the Controller
Follow these steps to ensure that access points join the new controller.
Step 1 Follow these steps to configure the new controller as a master controller.
a. Click Controller > Advanced > Master Controller Mode to open the Master Controller Configuration page.
b. Check the Master Controller Mode check box.
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d. Click Save Configuration to save your changes.
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Some things to try first:
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• Launch Settings app
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• In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
I have 2 iPads both the sane except for case color. One connects to my home wifi fine, the other will not "join". It finds the wifi name and the little circle turning wheel just spins. I have tried about ten different "fixes" none work.. Reboot, forget wifi, etc.
Unplugged wifi on and on for about an hour.
I have compared settings between the two and cannot see any difference.
Both iPads worked fine last week. One made a trip to MI and used cellular access just fine. Now that one still uses cellular OK, but refuses to "join" the wifi.
Too bad I can't attach a picture.
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WD9HIKHave you tried renewing the lease in the WiFi settings? Settings>WiFi>Your network name>Tap the blue arrow>Renew Lease. If you haven't tried that - try it first before reading the information about restoring the iOS software.
Follow the instructions in here. If you are unsure about anything - do not proceed. Post back with questions first.
iTunes: Restoring iOS software - Apple - Support
Make sure that you transfer all purchases, backup the iPad and sync with iTunes first. When you restore to factory settings, iTunes should ask if you want to backup first, but it will not hurt to initiate a backup on your won before you even start the restore process.
How to transfer purchases into your iTunes library
http://support.apple.com/kb/HT1848
How to backup and restore from a backup
http://support.apple.com/kb/HT1766 -
Hi,
There are three different types of APs associated with controller and working fine.
1. AIR-LAP1252AG-E-K9
2. AIR-LAP1522AG-E-K9
3. AIR-CAP1552E-C-K9
WLC is AIR-CT5508-K9. Software version is 7.4.100.0. Field Recovery Image is 7.0.112.21. Firmware version is FPGA 1.7, Env 1.8, USB console 2.2. WCS is 7.0.240.0 for Windows.
WCS is sending alarms for AIR-LAP1522AG-E-K9:
Message: AP is unable to associate. The Regulatory Domain '-E' configured on interface '802.11a' does not match the Controller Regulatory Domain '-C'.
Before Controller was 7.2.4 (not sure).
Country configured on WLC is AE and shows -CE regulatory domain. Mesh APs are also associated.
I believe this Critical alarm should not come.
how much is this alarm important? What should be done to resolve this?Typically you still need to make sure that the country codes are indeed configured on the WLC. Thing can change when you upgrade code as standards might of changed and regulations also. If your AP's are functional, then you should be okay and I wouldn't worry too much about it, but if after the upgrade, the WLC complains about country code stuff, then you just need to verify that the AP's country code is defined on the WLC. May times the AP will not join and if it does join, the radios might be disabled or in a down status.
Sent from Cisco Technical Support iPad App -
IMP: Cisco AIR-CAP1602 &1532 not joining 2504 Controller issue
Dear Team, We have Cisco wireless implementation in clients premises. We have 8 indoor AP (AIR-CAP1602E-AK9) and 2 Outdoor AP (AIR-CAP1532I-AK9) . Seven indoor APs are able to join the 2504 controller, but 1 indoor AIR-CAP1602E AP is not joining and signal is RED continuously while as outdoor AP AIR-CAP1532I-AK9 signal goes blinking from green, red to amber continuously and is not downloading LWAPP image from the controller even after hard reset.
The output for both APs shown below-
1) AIR-CAP1602E-A-K9:
C1600 Boot Loader (AP1G2-BOOT-M) LoaderVersion 15.2(2)JAX, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Compiled Fri 30-Nov-12 15:48 by aselvara
ap: reset
Are you sure you want to reset the system (y/n)?y
System resetting...
Boot from flash
IOS Bootloader - Starting system.
FLASH CHIP: Spansion S25FL256
Xmodem file system is available.
flashfs[0]: 14 files, 3 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 31936000
flashfs[0]: Bytes used: 418304
flashfs[0]: Bytes available: 31517696
flashfs[0]: flashfs fsck took 9 seconds.
Reading cookie from SEEPROM
Base Ethernet MAC address: 18:e7:28:d1:9b:05
************* loopback_mode = 0
The system is unable to boot automatically because there
are no bootable files.
C1600 Boot Loader (AP1G2-BOOT-M) LoaderVersion 15.2(2)JAX, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Compiled Fri 30-Nov-12 15:48 by aselvarag
Same event repeating, failed to reset and reboot device
2) AIR_CAP1532I-A-K9 (Outdoor AP):
*Mar 1 00:01:22.211: %CAPWAP-3-ERRORLOG: Could Not resolve CISCO-CAPWAP-CONTROLLER
*Mar 1 00:01:22.211: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'Cisco_47:32:e4'running version 7.5.102.0 is rejected.
*Mar 1 00:01:22.211: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
*Mar 1 00:01:22.211: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 2 state 2.
*Mar 1 00:01:22.211: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Mar 1 00:01:22.211: %CAPWAP-3-ERRORLOG: Failed to process unencrypted capwap packet from 100.1.1.20
signal goes blinking from Grean, Red to Amber continuously.
Failed to download LWAPP image from the controller even after hard reset.
Default image: 7.6.95.12
Logs and screen shot attached
Please advice.
Thanks
AakashHi please note the details below-
AIR-CAP1602E-A-K9:
C1600 Boot Loader (AP1G2-BOOT-M) LoaderVersion 15.2(2)JAX, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Compiled Fri 30-Nov-12 15:48 by aselvara
ap: reset
Are you sure you want to reset the system (y/n)?y
System resetting...
Boot from flash
IOS Bootloader - Starting system.
FLASH CHIP: Spansion S25FL256
Xmodem file system is available.
flashfs[0]: 14 files, 3 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 31936000
flashfs[0]: Bytes used: 418304
flashfs[0]: Bytes available: 31517696
flashfs[0]: flashfs fsck took 9 seconds.
Reading cookie from SEEPROM
Base Ethernet MAC address: 18:e7:28:d1:9b:05
************* loopback_mode = 0
The system is unable to boot automatically because there
is no bootable files.
C1600 Boot Loader (AP1G2-BOOT-M) LoaderVersion 15.2(2)JAX, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Compiled Fri 30-Nov-12 15:48 by aselvarag
Can't reboot device!
WLC-SYSLOG
(Cisco Controller) >show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.5.102.0
Bootloader Version............................... 1.0.18
Field Recovery Image Version..................... 1.0.0
Firmware Version................................. PIC 16.0
Build Type....................................... DATA + WPS
System Name...................................... Cisco_47:32:e4
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 100.1.1.20
Last Reset....................................... Power on reset
System Up Time................................... 0 days 2 hrs 18 mins 39 secs
System Timezone Location......................... (GMT -6:00) Central Time (US a nd Canada)
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
--More-- or (q)uit
Configured Country............................... US - United States
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +32 C
External Temperature............................. +37 C
Fan Status....................................... 4000 rpm
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 3
Number of Active Clients......................... 0
Burned-in MAC Address............................ 24:E9:B3:47:32:E0
Maximum number of APs supported.................. 15 -
Cisco 3502 AP will not join 4402
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thanks
izzyAP3500 requires a minimum of 7.0.98.0. So my question is: When you console into the AP and reboot the AP (all in that order), can you please post everything?
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