APSA11-01 - Reader X - Protected Mode unsupported Citrix and no release until June 2011

HI,
how does you handle the support for Citrix on Terminalserver in such situation?
The overall pain is that Adobe release a Security advisories but will only deliver in June 2011 the update for Reader X.
Official info:
Because Adobe Reader X Protected Mode would prevent an exploit of this kind from executing, we are currently planning to address this issue in Adobe Reader X for Windows with the next quarterly security update for Adobe Reader, currently scheduled for June 14, 2011
http://blogs.adobe.com/psirt/2011/03/security-advisory-for-adobe-flash-player-adobe-reader -and-acrobat-apsa11-01.html
http://www.adobe.com/support/security/advisories/apsa11-01.html
The really bad strategy for Enterprise customers on Citrix is .. that it does mean we need to run supported but unsecure for more then 2 months for 5000 users. The problem is that Reader X is not supported on Citrix with protected mode. This is on page 64 on Enterprise Admin Guide:
When Adobe Reader is used with Protected Mode enabled (the default), Citrix is not supported.
Administrators should disable and lock Protected Mode.
http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf
Why does Adobe not think and support their Enterprise customer deployments and think there is no need to deploy inline with the other updates e. g. 9.x???
This goes to the strategy to go away on Enterprise environments from Adobe as you can't argue to use it this way and be unsecure.
Lukas

Hi,
does anyone know, when Adobe is planning to support Citrix with Reader X Protoected Mode?
Lukas

Similar Messages

Adobe Reader XI Protected Mode WhitelistConfig

Adobe Reader XI Protected Mode is blocking a link in PDF. The link is to an internal document management system: HP TRIM.
If Protected Mode is disabled the link opens successfully.
If Protected Mode is enabled the link fails to open yet nothing is logged in AdbeReaderBroker.log to help identify what is being blocked.
e.g. whitelistconfig.txt
[08:21/15:40:06] Adobe Reader Protected Mode Logging Initiated
[08:21/15:40:06] Found custom policy file: C:\Program Files\Adobe\Reader 11.0\Reader\ProtectedModeWhitelistConfig.txt
[08:21/15:40:06] Adding custom policy: PROCESS_ALL_EXEC = *
[08:21/15:40:06] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_USER\*
[08:21/15:40:06] Adding custom policy: REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\SOFTWARE\Adobe*
[08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Users\test\AppData\Local\*
[08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Users\test\AppData\Roaming\*
[08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Users\*
[08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Program Files\Adobe\Reader 11.0\*
[08:21/15:40:06] Adding custom policy: EVENTS_ALLOW_ANY = *
[08:21/15:40:06] Adding custom policy: MUTANT_ALLOW_ANY = \Sessions\1\BaseNamedObjects\*
[08:21/15:40:06] Adding custom policy: SECTION_ALLOW_ANY = \Sessions\1\BaseNamedObjects\*
[08:21/15:40:06] Adding custom policy: NAMEDPIPES_ALLOW_ANY = *
What other troubleshooting steps can help identify what policy rule is blocking this link?
Further testing has identified that the embedded links worked with Protected Mode prior to Adobe Reader XI Patch 11.0.03.
Message was edited by: KMcLaugh118
Message was edited by: KMcLaugh118
Adobe Security Team provided a hotfix for this issue which will be included in the next quarterly release.
They also advised that the following registry value was required for the Trim:// url to function in Protected Mode:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\11.0\FeatureLockDown\cDefaultLaunchURLPerms]
"tSchemePerms"=".....|trim:2"

CoUnyot,
Thanks for your post ...
Please Disable protected Mode .. Please find the below steps ":
Disable Protected Mode by going to Edit > Preferences > General and deselecting Enable Protected Mode at startup.
Restart Reader.
You can also refer the below link for more details :
http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

Acrobat Reader X Protected mode and DDE

Hi,
I have an acrobat reader plug-in that we communicate with using DDE commands (based loosly on the DDEserver sample from the SDK). However, it doesn't work in Acorbat Reader X Protected mode.
I've tried using the ProtectedModeWhitelistConfig.txt method but to no avail.
Did anyone encounter this issue with plug-ins that uses DDE? Can anyone point me to solution or alternative way?
Thanks,
Yoav

Thanks for the reply.
IF the whitelist is indeed the correct way, i couldn't make it work with it. I must say that the documentation out there on the whitelist is far from being perfect. The closest thing I found was about namedpipes in the Broker log but nothing on DDE.
As for the license and developer support - The license was granted years ago and I'm not sure if developer support is still active for us. How do I check this?
Yoav

I tried to open my adobe illustrator and this window popped up saying my trial had ended. i was not using a trial version, i have been paying monthly. so i went into my account online and my account still reads that my plan is active and will be until Mar

i tried to open my adobe illustrator and this window popped up saying my trial had ended. i was not using a trial version, i have been paying monthly. so i went into my account online and my account still reads that my plan is active and will be until March 11, 2015. can you please tell me what the issue is and what i need to do to fix the problem.

The CC purchased in March 2014 is active & working. Please follow :
Creative Cloud products revert to trial after upgrading to Mac OS X 10.7.4 | CCM
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
In case the issue is still unresolved, you can use the Contact Support link in the above links.
Regards
Rajshree

Adobe Reader XI protected mode problem

I downloaded Reader XI and went to open a pdf that previously worked with Reader. But Adobe Reader XI won't open (says problem with "protected mode"). I can't open any pdf's either on my computer or on the internet at trusted sights. Troubleshooting takes me to a page on fixes for Reader X. Not helpful! Any ideas? (I uninstalled and reinstalled and still won't work.)

CoUnyot,
Thanks for your post ...
Please Disable protected Mode .. Please find the below steps ":
Disable Protected Mode by going to Edit > Preferences > General and deselecting Enable Protected Mode at startup.
Restart Reader.
You can also refer the below link for more details :
http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

How are permissions set for Reader XI Protected Mode?

Hi, all,
I've just installed Reader XI, and I immediately ran into an issue with Protected Mode "protecting" me from my workflow. I'm trying to access a .kml file on my desktop to import some annotations into a Reader Enabled PDF file. When I get the popup window saying that I don't have permissions to open this file, I head for the Reader security settings. Adobe kindly provided us with a UI to select files, folders, and hosts to treat as priviledged. I enter my desktop folder's path using the UI, and save. I restart Reader, expecting this setting to help. In fact, the security UI reports that my desktop folder is priviledged, which is good. The operation still fails, with the exact same error message. Is this the anticipated behavior, and if so, what is the privileged file, folder, and host for? I can't read or write files to my priviledged locations. Is this correct?
Thanks
Joe White

Does it work if you change the file extension to .xml from .kml?

Adobe Reader X protected mode

I can't save changes to a PDF document even after disabling protected mode in Adobe Reader X - what gives?

Nevermind- from Acrobat Pro you have to save-as PDF with Reader X options chosen... solved!

Adobe Reader requiring Protected mode disabled

I know this is somehow a 3rd party related problem, however I would like to discuss why this is happening.
We upgraded our servers from 2008 R2 to 2012 and suddenly Adobe Reader started to get" There was an error opening this document. Access denied." I wonder why this is happening. I found that edit >preferences > disable "Enable protected
mode at startup" would fix the problem.
I also wonder if this also is not related to Windows Server 2012 standard, but only happens when deduplication is enabled as all our data drives are deduplicated now (with great success).

Although this is probably an Adobe Reader issue, but same thing here: Adobe Reader 11.0.7 with same options enabled and now on Server 2012R2 RDS saying 'access denied' which only can be solved by disabeling 'Protected mode', what nobody actually wants.
Any solutions available?

Cannot run reader in protected mode with MS Office 2010

I just set up 6 identical Dell Optiplex XE machines with Office Home and Business 2010 pre-loaded. Reader 10.1.1 will run in protected mode if it is installed before I go through the Office 2010 activation/installation procedure. On the 2 machines where Office was set up before installing Adobe reader, protected mode will not work. If protected mode is not enabled, I cannot go into preferences - general and turn the protected mode log to try to debug this problem. For now I an running those two machines with protected mode off. Has anyone else seen this?

You should always use official documentation for support details but I am pretty sure Windows 7 support was not available for the EAS client until 11.1.1.3.
http://www.oracle.com/technetwork/middleware/bi-foundation/hyperion-supported-platforms-085957.html

Adobe Reader 8.1.1 for Linux and Solaris released

Linux
* 32-bit Intel Pentium processor or equivalent
* Red Hat Linux WS 5, SUSE Linux Enterprise Desktop (SLED) 10 and Ubuntu 6.10. For a list of customer-reported working systems see here
* GNOME or KDE desktop environment
* 512 MB of RAM (1 GB recommended)
* Up to 125 MB of available hard-disk space
* GTK+ (GIMP Toolkit) user interface library, version 2.6 or higher
* Firefox 1.5 or higher; Mozilla 1.73 or higher
Solaris
* UltraSPARC or UltraSPARC IIIi processor
* Solaris 9 or 10
* GNOME or KDE desktop environment (GNOME only for Solaris 10)
* 512 MB of RAM (1 GB recommended)
* Up to 175 MB of available hard-disk space
* Firefox 1.5 or higher; Mozilla 1.73 or higher

Here is the list of changes and bugs I found in AR8.1.1 and ways to fix them (bugs of course :-) ):
(this is how I fixed these bugs, you may find better ways to fix them)
The most important fix since AR 7.0.9 is that now AR8 works with new Linux
distributions which use recent GTK 2.0 libraries. It is known fact that when
recent GTK 2.0 library was present loading of AR 7.0.9 failed with endless
loop of messages: "expr: syntax error" on console window and serious CPU
usage hit silently slowing down computer reactions. Now this is fixed.
New feature added: Now AR8 scans font pathes inside X config files and adds
found fonts to its own internal font cache so system wide fonts are used for
pdf pages rendering in addition to default built-in AR8 package fonts. If
user will copy font files from Windows/fonts directory to X font locations
the pdf files outlook in AR8 is identical to the one on Windows.
When someone uses tar.bz2 or tar.gz installer it will ask for installation
directory and will show default [ /opt] directory. Do not press enter here!
If you do this a ?[3~ junk directory will be created in current directory. To
overcome this manually type /opt or other location.
Another bug is blank grey window on first run of AR8. Just close it with X and
provide path to libgtkembedmoz folder. This library is a part of mozilla web
browser so it can be found in any mozilla program directory:
/usr/lib/firefox
/usr/lib/seamonkey
/usr/lib/thunderbird
/usr/lib/mozilla
or other locations where mozilla software is installed.
Just run AR8, go to Edit->Preferences->Categories->Internet->Select Browser,
and fill in libgtkembedmoz Folder path with one of these locations or find
correct one for your system.
The last bug is AR8 only creates desktop icons on root account.
AR8 can be run without icon. Just run /usr/bin/acroread

Unable to launch Adobe Reader using ShellExecute with Protected Mode on

HI
Using the latest Adobe Reader 11.0.9, I open a PDF via ShellExecute in a legacy 32bit application, I get an unsupported configuration dialog and prompt to open with Protected Mode disabled always, once or don't open.
I need it to open with Protected Mode enabled.
The folder is in the Security (Enhanced) Privileged Locations.
I turned Protected Mode logging on and I see these messages when I call ShellExecute:
[12:02/18:17:12] interceptions setup failed - error:0x0
[12:02/18:17:12] Failed to add target - error:0x0
[12:02/18:17:12] Failed to launch sandbox process. ResultCode: 1 error:0x5A4
[12:02/18:17:12] Sandbox Process Initialization Failed - error:0x5A4
I've read the Unsupported Configurations section of the Protected Mode Troubleshooting guide but nothing matches my system as far as I can tell.
I am running the 32bit legacy application in Windows Server 2008 R2 (64bit) as a member of Domain Administrators
What can you suggest is the unsupported configuration?
Thanks
Craig

I've tried another PDF viewer and it works fine so I think it's time to say goodbye to Adobe Reader.

Reader 10.1.1 Protected Mode

Hello
I am deploying Reader 10.1.1, but on some computers protected mode is blocking PDF files from being opened from a network drive. Is it possible to configure protected mode for a safe domain.
The solutions I have so far, disable protected mode, but this is refussed by my security manager, or copy the PDF files to a local drive from the network, but affected staff will not like this as a long term work around.
An guidance and info most welcome, the package has been created with Adobe customization wizard, and deployed with Microsoft Config manager.
Update 02/11/11 - I have been trawling the web about this problem, lots of people appear to have this issue, any idea if Adobe have a new release of Reader 10. to fix this issue.
Many thanks Jon
Very disappointed that no one from Adobe has responded to this post. I am now able to deploy Reader with no security, but miffed as this undermines all the work Adobe have put in to make this product more secure. Still it's only going to affect 1,900 computers.

Hi All,
We have had a few bug reports related to Adobe Reader X protected mode coming in from you in this forum. We have addressed a large number of them in our upcoming Reader update and we would like to hear your feedback.
To that extent, we would like to invite you to the Adobe Reader Prerelease program and try out the latest build. To participate, please fill in the form available at https://www.adobe.com/cfusion/mmform/index.cfm?name=reader_prerelease_ interest and indicate Adobe Reader as the product of your interest.
We look forward to your active participation, feedback and help towards making Reader a better product.
Thanks and regards,
Adobe Prerelease Team

Acrobat Reader X Disable Protection mode

Hi All,
i need some help with this freaky Acrobat Reader X version.
We have currently ~1000 computers with different old versions of AR (form 6 to 9)
We need to upgrade to 10.0.1 version all PC's
Will use SCCM for distributing the package.
OK... everything here seems good but ... a lot of problems and erros appear.
First we've installed on test group of 10 pc's the AR 10.0.0
all users start complainig that they can't open the pdf's from our file servers.
Solution - bring the patch 10.0.1
After that all users start complaining that they can't print - Windows Error - Acrobat need to be closed !
Solution - Protection mode disabled.
My questions :
1. How can I distribute both the Package of Acrobat and the update together with SCCM
All my tries and reaings failed !!!
i've try different methods and no success
msiexec /i /q \\server\d$\Workstation Baseline\AcrobatReaderX\AcroRead.msi TRANSFORMS="AcroRead.mst" PATCH=\\server\d$\Workstation Baseline\AcrobatReaderX\adbeRdrUpd1001_Tier1.msp
this do not work for me This is in SCCM program
2. How can i disable through Adobe Wizard the Protection Mode ?
I know how to do it manually but is not acceptable this way - i can't communicate with 1000 users to do this manually
I know how to disable it from registry with GPO , but i can't disable it before installation, also i can't disable it on all PC's after installation, because it will take several days to complete for all pc's and this "hole" of some days will stop the work of our end-users.
Any fresh ideia is wellcome. Also any help
Thanks

hey,
had similar issues with protection mode.
found we can do it 2 ways, 1. via registry entry, or 2. via an ADM.
sorry cannot remember the referenced posts for the fixes below...
we use the adm so that users cannot change it, and so that updates dont reset it.
note that the adm has only a few settings, and i dont know the code for any other settings.
1. - REG method:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]
"bProtectedMode"=dword:00000000
REM: Above line Disables Protected Mode on startup
2. - ADM Template method
please note, just copy and paste into a text file and rename as .adm.
remember that on the last section of the code below, change the "YOUR HEADER HERE" bit to what you want to use to find it in the GPO manager once you add the template.
CLASS USER
CATEGORY !!YOUR_COMPANY_NAME_GOES_HEREHeader
CATEGORY "Adobe Reader 10"
CATEGORY "Preferences"
CATEGORY "General"
CATEGORY "Application Startup"
POLICY "Show splash screen"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Originals"
EXPLAIN !!ExplainNosplash
VALUENAME "bDisplayedSplash"
VALUEON NUMERIC 0
VALUEOFF NUMERIC 1
END POLICY
POLICY "Enable Protected Mode at startup"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Privileged"
EXPLAIN !!ExplainProtectedMode
VALUENAME "bProtectedMode"
VALUEON NUMERIC 1
VALUEOFF NUMERIC 0
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Identity"
POLICY "Organization Name"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Identity"
EXPLAIN !!ExplainOrgName
PART "Organization Name." EDITTEXT
VALUENAME "tCorporation"
END PART
END POLICY
END CATEGORY
CATEGORY "Internet"
CATEGORY "Internet Options"
POLICY "Connection speed"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\AVGeneral"
EXPLAIN !!ExplainConnection
PART "Connection speed." DROPDOWNLIST REQUIRED
VALUENAME "iConnectionSpeed"
ITEMLIST
NAME "56kbps" VALUE NUMERIC 56000
NAME "LAN" VALUE NUMERIC 10000000 DEFAULT
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Spelling"
CATEGORY "Dictionaries"
POLICY "Dictionaries"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling"
EXPLAIN !!ExplainDictionary
PART "Default Dictionary" DROPDOWNLIST
VALUENAME "tDictionaryName"
ITEMLIST
NAME "English (United Kingdom)" VALUE "English (United Kingdom)"
ACTIONLIST
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 7
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United Kingdom)"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 7
END ACTIONLIST
NAME "English (United States)" VALUE "English (United States)"
ACTIONLIST
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 2
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United States)"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 2
END ACTIONLIST
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Units"
POLICY "Page Units"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Originals"
EXPLAIN !!ExplainPageUnits
PART "Page unit" DROPDOWNLIST REQUIRED
VALUENAME "iPageUnits"
ITEMLIST
NAME "Points" VALUE NUMERIC 0
NAME "Inches" VALUE NUMERIC 1
NAME "Millimeters" VALUE NUMERIC 2 DEFAULT
NAME "Centimeters" VALUE NUMERIC 3
NAME "Picas" VALUE NUMERIC 4
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
END CATEGORY
CATEGORY "Adobe Acrobat 10"
CATEGORY "Preferences"
CATEGORY "General"
CATEGORY "Application Startup"
POLICY "Show splash screen"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Originals"
EXPLAIN !!ExplainNosplash
VALUENAME "bDisplayedSplash"
VALUEON NUMERIC 0
VALUEOFF NUMERIC 1
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Identity"
POLICY "Organization Name"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Identity"
EXPLAIN !!ExplainOrgName
PART "Organization Name." EDITTEXT
VALUENAME "tCorporation"
END PART
END POLICY
END CATEGORY
CATEGORY "Internet"
CATEGORY "Internet Options"
POLICY "Connection speed"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\AVGeneral"
EXPLAIN !!ExplainConnection
PART "Connection speed." DROPDOWNLIST REQUIRED
VALUENAME "iConnectionSpeed"
ITEMLIST
NAME "56kbps" VALUE NUMERIC 56000
NAME "LAN" VALUE NUMERIC 10000000 DEFAULT
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Spelling"
CATEGORY "Dictionaries"
POLICY "Dictionaries"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling"
EXPLAIN !!ExplainDictionary
PART "Default Dictionary" DROPDOWNLIST
VALUENAME "tDictionaryName"
ITEMLIST
NAME "English (United Kingdom)" VALUE "English (United Kingdom)"
ACTIONLIST
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 7
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United Kingdom)"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 7
END ACTIONLIST
NAME "English (United States)" VALUE "English (United States)"
ACTIONLIST
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 2
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United States)"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 2
END ACTIONLIST
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Units"
POLICY "Page Units"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Originals"
EXPLAIN !!ExplainPageUnits
PART "Page unit" DROPDOWNLIST REQUIRED
VALUENAME "iPageUnits"
ITEMLIST
NAME "Points" VALUE NUMERIC 0
NAME "Inches" VALUE NUMERIC 1
NAME "Millimeters" VALUE NUMERIC 2 DEFAULT
NAME "Centimeters" VALUE NUMERIC 3
NAME "Picas" VALUE NUMERIC 4
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
END CATEGORY
END CATEGORY
[strings]
YOUR_COMPANY_NAME_GOES_HEREHeader=YOUR HEADER HERE
ExplainNosplash="When disabled, the program will not display a splashscreen on startup.\n\nWhen enabled, the splashscreen will be displayed."
ExplainProtectedMode="When disabled, the program will not run in Protected Mode.\n\nWhen enabled, Protected Mode will run, and may cause compatibility errors.\n\nSee http://kb2.adobe.com/cps/860/cpsid_86063.html for more details."
ExplainOrgName="Enter the organization name by typing it in."
ExplainConnection="To specify LAN, set the connection speed to 10000000."
ExplainPageUnits="Set the page unit from the drop-down list.\n\nThe default is millimeters."
ExplainDictionary="Used to specify the default dictionary to spell checking."

Issue with latest Adobe Reader 11.0.10 - Adobe Reader cannot open in Protected Mode due to incompatibility with your system configuration.

Since updating to the most recent Adobe Reader v11.0.10, getting an Adobe Reader Protected Mode: Adobe Reader cannot open in Protected Mode due do an incompatibility with your system configuration. Would you like to open Adobe Reader with Protected Mode disabled?

The solution I was looking for was to launch Adobe Reader in Protected Mode.
I could not identify issues preventing Protected Mode from starting. What ended up working, was to do a complete uninstall, followed by a reinstall. Now we can load Reader in Protected Mode.

Adobe Reader cannot open in Protected Mode

I apologize if this is listed in the wrong category.
Recently, all users on our server started receiving a message: "Adobe Reader cannot open in Protected Mode due to an incompatibility with your system configuration. Would you like to open Adobe Reader with Protected mode disabled?" The users are presented with 3 options:
Open with Protected Mode disabled
Always open with Protected Mode disabled
Do not open with Protected Mode disabled.
All the users can click "Open with Protected Mode disabled" and the PDF opens fine. I know that I can disable Protected Mode but I would rather not have to disable a security feature.
I have read this link: http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html and none of the provided solutions seem to apply to us. I have tried a rebooting the server and uninstalling/reinstalling Adobe. Neither of these options worked. There is not an antivirus currently running on this server. We are not using Smart Cards. I have checked the Security permissions and they seem to be fine. I can not think of any recent changes to this server, but it has run just fine for years now.
OS is Windows Server 2008 R2 SP1
Acrobat Version is 11.0.10
Is anyone aware of anything else that could cause this message? Thanks

Thanks for the reply.
That option is not there on my version though. I am using version 11.0.10

APSA11-01 - Reader X - Protected Mode unsupported Citrix and no release until June 2011

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