AQM Network Recording with off-board recording server

Hello Champs,
Facing issue with network recording with AQM license
I am having an environment with AQM license designed to perform network recording. I have done the following :-
The sync between UCCX and AQM is successfull. Agents are imported to Quality Administrator.Though this was not documented ibm odbc created only in base server and this was after this that the test connection was successful...
The VOIP devices are shown in Quality administrator and are enabled for recording ( network )
Work flow created for both quality management and Archive recording.
The recording location set as a folder in recording server.
On the Call Manager end :-
Cretaed recording profile.
cretated SIP trunk with destination address QM server ( first i tried with Base server IP and then with recording server IP , both not working )
created route pattern 4567 and pointed to SIP trunk.
enabled bib in device page, gave recording profile and automatic recording enabled on line page .
DNA ws showing route this pattern, so there is no issues with CSS partition.
i can login with agent, manager and supervisor accounts to calabrio web page.. BUT THERE ARE NO RECORDINGS HAPPENING..
Kindly help me as this has been eating my head for many days now and have very limited documentation regarding AQM from cisco.

Sorry Saeed.. i didnt get you .. it would be very kind of you if you can elaborate your point please...

Similar Messages

Sync P info records with Q info records

Hi Gurus,
Can any suggest how we can sync P info record with Q info record?
We have data maintained correctly for all vendor information and not
maintained properly in P info record but maintained correctly in Q info record.
Please suggest
Thanks & Regards,
Rajesh

Hi Jurgen,
Yes i agree. We wanted to have Purchase info record created when we have Q info record.
Is there a way where we can do it?
Please let us know.
Thanks in Advance
Thanks & Regards,
Rajesh.

Downloading a recording with the "output/recording.zip?download=zip" URL...

I wanted to know if anyone else has had issues with downloading recordings with this extention lately. I’m having a problem downloading our recordings as a zip. I’m sending you the screen shot of the recording playback after having used the zip option (http://lacoe.adobeconnect.com/p61oik8wy0m/output/2011welcome.zip?download=zip). Everything from the recording shows up fine except for the content that was in the main share pod. This pod contained the PPTs and images that were used during the presentation.
Everything showed up fine when I tried the “Make Offline” option. Though this was the case, I don’t wish to use this method because 1) its painfully slow and 2) the resulting recording (.flv) is of very poor quality.

When you download the files with that query string it pulls down the files Connect uses to recreate the meeting. Since Connect doesn't record the session in a traditional video file, you don't get everything in that zip file. If you look in the XML you will see that it calls to the content on the server (http: //lacoe.adobeconnect.com/pjan30ng0 for example). This is how Connect keeps the interactivity of the content and makes it play like you are in the live session (less the chat function).
The shot you have above is indicitive of a recording that you moved to a different Connect account, so the call to the content is now a broken link, and that is why it never resolves. When you do an offline version you are making a video file of the recording and thus don't need to call to the content.

How to select Most recent record with rest of record in ascending order...?

Dear Expert,
I have one table called Tab1 & have a lot columns. For this schenario, i mentioned few of the columns.
The columns are
product_type varchar2(100),
curr_date date (storing with time stamp),
other1_cloumn varchar2(10),
other2_cloumn varchar2(10)
Now I want to display all the records in ascending order except most recent record for every product_type || Union all || Most recent records in ascending order in single query.
For example...
product_type curr_date date other1_cloumn other2_cloumn
1, "10-May-2005 10:10:10", 10, 10
1, "10-May-2005 10:10:11", 10, 10
1, "10-May-2005 10:10:12", 10, 10
1, "10-May-2005 10:10:09", 10, 10
2, "10-May-2005 10:10:10", 10, 10
2, "10-May-2005 10:10:11", 10, 10
2, "10-May-2005 10:10:12", 10, 10
2, "10-May-2005 10:10:09", 10, 10
3, "10-May-2005 10:10:10", 10, 10
3, "10-May-2005 10:10:11", 10, 10
3, "10-May-2005 10:10:12", 10, 10
3, "10-May-2005 10:10:09", 10, 10
Now I want to display (OUTPUT) like...
1, "10-May-2005 10:10:10", 10, 10
1, "10-May-2005 10:10:11", 10, 10
1, "10-May-2005 10:10:09", 10, 10
2, "10-May-2005 10:10:10", 10, 10
2, "10-May-2005 10:10:11", 10, 10
2, "10-May-2005 10:10:09", 10, 10
3, "10-May-2005 10:10:10", 10, 10
3, "10-May-2005 10:10:11", 10, 10
3, "10-May-2005 10:10:09", 10, 10
1, "10-May-2005 10:10:12", 10, 10
2, "10-May-2005 10:10:12", 10, 10
3, "10-May-2005 10:10:12", 10, 10
Plz, provide a solution....

I want to display like...
select * from tab1 where (product_type,curr_date) in
(select product_type,max(curr_date) from tab1 group by product_type)
order by product_type
Union All
(select * from tab1 where (product_type,curr_date) NOT IN
(select product_type,max(curr_date) from tab1 group by product_type)
order by product_type)
But, In the above case, The ORDER BY Clause will not work...How to get this one...?
I mean.. I want to display all the records in ascending order except Most recent record base on Product type and next I want to display Most recent record in ascending order. I want to display both cases in a single query...?

Select the one record with the latest record

I have the following table called tblSales:
SKU   TransDate   Color
===   ====== ====
123   1/1/2015    Red
123   1/2/2015    Red
123   1/5/2015    Red
123   1/1/2015    White
123   1/2/2015    White
123   1/3/2015    White
123   1/1/2015    Blue
123   1/2/2015    Blue
123   1/5/2015    Blue
I need to create a query along the lines "SELECT the latest record FROM tblSales WHERE Color = 'White''
In this example, the record dated 1/3/2015 would be the result. I know that MAX(TransDate) is used here, but not sure how.
Thanks.
Ken

Karl,
I had already tried that. It returns all 3 records having SKU = 123 and Color = White.
Worst case scenario is I can always search for White 123s using a query with TransDate DESC and then get the first record. I was just hoping for something a bit more elegant.
Thanks for your help though.
Ken

Add each column record with next column record

Dear all,
I have created a crosstab with the column "Order Numbers". Each Order number is calculated per day.
I would like to know how can I create a formula so that each record in the column field is calculated by adding the next column field.
For example
Order numbers
1
2
3
4
5
Formula should display the records like this
Order Numbers
1
3 (12)+
6 (123)
10 (1234)+
15 (12345)
So in other words each record in each field of the column is adding the next field.
Something like ColumnRecord= Column Record+Next column Record.
How can we achieve this?
Many thanks
Regards
Jehanzeb

Hellooo,
I have sorted it.
here is what I did
Firstly I selected the Column field (percentage field).
Clicked format -
> then Suppress and clicked on x+2
added the following formula
whileprintingrecords;
numbervar x := x + currentfieldvalue;
false
Then I clicked on Display String x+2 and entered this.
whileprintingrecords;
numbervar x;
totext(x,2)+"%"
Then I clicked on border->background> and added this formula
whileprintingrecords;
numbervar x := 0;
defaultattribute
all set and it is working perfectly.
I hope this helps someone who is seeking this type of formula
Regards
Jehanzeb

Checking Previous record with current record.

I have a small problem, i want to compare the previous record with the current record with in cursor declared....
Please help in this issue.
Thanks in advance.

Try the lag analytic function.
select some_value, lag(some_value) over (order by your_ordering_condition) from x order by your_ordering_condition

Calls not being recorded with AQM 8.5

We have installed AQM 8.5 with UCCX 8.5 and CCM 8.6 but the agent calls (voice & screenshots) are not being recorded on their desktops, AQM is sync with UCCX and have verified with manual sync and found no issue. Clint applications ( calabrio plug ins & desktop agent recording service) has been installed on the agent machine. The agent machine is daisy chained with a 7945 phone. On AQM server configurations done as per administration guide. Is there any service or application which needs to be started along with CAD for recording.

Actaully it was Java 7 where the page was greyed out, i downgraded it to version 6 update 20 but now when i click on validate pc i have error on page. This was happening with windows 7.
I installed jre ver 6 update 20 on windows XP, i was able to validate the pc settings successfully and login but now i have recording playing error, the screen shot is given for reference

Updating record with check out in Workflow by Import Server

Hi,
I have a Workflow starting with "Checkout". During the Workflow, a syndicate is executed, a WebService is called and the response is processed by Import Server.
The record is not updated because it's u201Ccheckoutedu201D.
The user that executes the Import Server is the Admin, which have all roles and the u201CAuto-Join checked out recordsu201D parameter is u201Cyesu201D.
Can I update a record with check out by Import Server? The MDM version is 5.5.64.71
Thank you,
Evandro

Lets start with this....
1. Auto-Join checkout records -->Yes ; should join the record which is already checkedout as well as in workflow.
2. Check the [owner] assigned to workflow record that might stop you to AUTO-JOIN this record to exisiting.
please feel free to revert.
thanks
Alexander

How to pass record Group from Forms with DATA_PARAMETER to Reports Server

How to pass record Group from Forms with DATA_PARAMETER to Reports Server using RUN_REPORT_OBJECT?
When we use products on run time we are using data_parameter for passing record Groups to reports via run_product but now we have to use application server and reports server for same reports.
We met with <FRM-41214 Unable to run reports> for passing DATA_PARAMETER to reports server when used RUN_REPORTS_OBJECT.
How can we pass record Group from Forms with DATA_PARAMETER to Reports Server using RUN_REPORT_OBJECT?
Thanks,
Arif

Hi Mandeep,
Could you please tell me how can i pass data parameter from forms to report through run_product.

Databse of 1888 Byte Per Record with 259 Fixed Fields Stumped CR?!?

My Database of 15 million records/rows at 1888 Byte Per Record with 259 Fixed Fields STUMPED CR?!
Executive Summary :
I have lots of data. There are 15 million of records in some of my database files. But I need to drill into the data and get counts for each field.
I need to know how many times each data field (row) is populated in a database file. For example, how many of my records have last name? how many have first name? date of birth? etc. I need a simple report made using SAP "Crystal Reports 2011" Workstation type edition that SUMS each data row into a single column output like csv.
My database sizes can range from 1,000 to 18 million records that are in fixed field asci format with 1888 bytes and 256 rows per record! The report needs to SUM each data field or, in the case of a data field with a minimum of twelve tables, SUM each value of a table.
My contracted CR programmer is an expert although she was new to data files this humongous. Can anyone here help us get CR to work on my data? Here was her conclusion, Crystal Reports Fail:
My file is 14.1 gb as well. However, when run through Crystal Reports, it
only returns 2,274,876 records. Therefore, I am going to assume that there
is a Record Limit for Text files of this. I searched through all the
registry settings and there is nothing that appears to be limiting it. I
went online for a while to see if there was any information on it, and just
like when I used to work there, there was nothing concrete. Business Objects
does not physically test this large of data retrieval, therefore they don't
know the exact record limits.
I'm not sure what to suggest, but I don't think Crystal Reports is going to
work for you and I wouldn't have known that from the beginning without
testing your data. I'm 99% sure there is a refund policy on the software, so
you shouldn't have any issues returning it.
Since I only specialize in Crystal Reports, I'm not sure what other software
can handle this amount of data. Possibly Cognos, but you may want to find
out from them or do some research.
If your data were in a database that can run stored procedures (like SQL
Server or Oracle) then you could write SQL to only return the counts. Then
when Crystal connected to the stored procedure, it should work, but I can't
say for sure without testing it. And I don't have SQL Server or Oracle
installed on my machine. I believe MYSQL (the free version) has a limit to
the number of records it can hold and I'm sure 8 million would be over the
limit. Also, I'm not sure if it supports stored procedures. I have used it
once before and found it extremely cumbersome and limited. I think SQL
Server and Oracle are quite pricey, so I don't think that this will even be
an option for you.

Hi Shawn,
I actually contacted the same person you did also. Summer was a Report Designer Resource here and knows her stuff and the Report Designer as much as our Developer who wrote it do.
As I suggested in my first reply is to get all that data into a real database, one that can run Stored Procedures to do all the crunching unfortunately is the only way I can see this ever working.
Windows 7 and 8 CPU's doesn't help, 64 bit may but the problem is CR Designer is a 32 bit application so it can't take advantage of the 64 bit memory addressing space.
What you could so is post your question to the forum:
[Business Decision Making with BI|Marketing Library;
This is a forum for managers or anyone who wants to have a non-technical discussion about making informed decisions with analytics tools. Ask questions and share your experiences on how to effectively utilize data to address real business problems. Experts from inside and outside SAP will be monitoring these conversations and offering their knowledge along with the broader community.
Someone in there may have another SAP product that might be able to load your flat file into a data tool that CR can report off of.
I still think a copy of MS SQL 2008 Express is your best and likely cheapest solution and then you can simply import the data into it which it has an Import Wizard that makes it relatively easy to do... Although you may have to break your file into pieces for it to be able to process also.
You need to be flexible on that data source, I doubt you'll find anything that can report off of that huge of text file.
Good luck
Don

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

Recording with audio interface FCA 202 Behringer

Recording from mixing board through audio interface and was wondering how to record new track and listen to the other tracks at same time to play to? I know I want to use headphones but where do I plug headphones into? tried coming off of computer and did not work. Could come off of audio interface but that would probley give me just my sound going to the computer. Not quite sure of the signal pattern I need to set up?... Do I patch another cable out of the interface to the board and listen with headphones off the board. Not sure if the audio interface works in 2 diffrent directions at once thru the firewire cable..

You choose the output in Garageband > Preferences > Audio Midi. Just choose built in output and monitor from your mac.
If you return audio from the interface back to the mixer you could monitor from the mixer. Also monitoring playback along with a dry input will insure zero latency.

I was trying to make a new screen recording using quicktimeplay, but when I watched the video after recording it all I could hear was me talking while the video was showing on the screen. How do I turn off that recording and turn the right one on? thanks

I was trying to make a new screen recording using quicktimeplay, but when I watched the video after recording it all I could hear was me talking while the video was showing on the screen. How do I turn off that recording and turn the right one on? thanks

Hi j2399123,
It sounds like your screen recording is doing what it was designed to do, capture what is happening on your screen, with optional voice over with the microphone.
Screen recording is for recording what you see on the screen, it is not a "video capture" option, like for capturing a movie with sound that is playing on your screen.
For the QuickTime recording options, check out "Recording with QuickTime Player" in
Mac Basics: QuickTime Player creates, plays, edits, and shares video and audio files
http://support.apple.com/kb/ht4024
And for screen recording specifically, there's
QuickTime Player 10.x: Record your computer’s screen
http://support.apple.com/kb/PH5882
Thank you for thinking of Apple Support Communities for your support needs.
Nubz

Need Help With File Matching Records

I need help with my file matching program.
Here is how it suppose to work: FileMatch class should contain methods to read oldmast.txt and trans.txt. When a match occurs (i.e., records with the same account number appear in both the master file and the transaction file), add the dollar amount in the transaction record to the current balance in the master record, and write the "newmast.txt" record. (Assume that purchases are indicated by positive amounts in the transaction file and payments by negative amounts.)
When there is a master record for a particular account, but no corresponding transaction record, merely write the master record to "newmast.txt". When there is a transaction record, but no corresponding master record, print to a log file the message "Unmatched transaction record for account number ..." (fill in the account number from the transaction record). The log file should be a text file named "log.txt".
Here is my following program code:
// Exercise 14.8: CreateTextFile.java
// creates a text file
import java.io.FileNotFoundException;
import java.lang.SecurityException;
import java.util.Formatter;
import java.util.FormatterClosedException;
import java.util.NoSuchElementException;
import java.util.Scanner;
import org.egan.AccountRecord;
import org.egan.TransactionRecord;
public class CreateTextFile
private Formatter output1; // object used to output text to file
private Formatter output2; // object used to output text to file
// enable user to open file
public void openTransFile()
    try
      output1 = new Formatter("trans.txt");
    catch (SecurityException securityException)
      System.err.println("You do not have write access to this file.");
      System.exit(1);
    } // end catch
    catch (FileNotFoundException filesNotFoundException)
      System.err.println("Error creating file.");
      System.exit(1);
} // end method openTransFile
// enable user to open file
public void openOldMastFile()
    try
      output2 = new Formatter("oldmast.txt");
    catch (SecurityException securityException)
      System.err.println("You do not have write access to this file.");
      System.exit(1);
    } // end catch
    catch (FileNotFoundException filesNotFoundException)
      System.err.println("Error creating file.");
      System.exit(1);
} // end method openOldMastFile
// add transaction records to file
public void addTransactionRecords()
    // object to be written to file
    TransactionRecord record1 = new TransactionRecord();
    Scanner input1 = new Scanner(System.in);
    System.out.printf("%s\n%s\n%s\n%s\n\n",
      "To terminate input, type the end-of-file indicator",
      "when you are prompted to enter input.",
      "On UNIX/Linux/Mac OS X type <ctrl> d then press Enter",
      "On Windows type <ctrl> z then press Enter");
    System.out.printf("%s\n%s",
       "Enter account number (> 0) and amount.","? ");
    while (input1.hasNext()) // loop until end-of-file indicator
      try // output values to file
        // retrieve data to be output
        record1.setAccount(input1.nextInt());    // read account number
        record1.setAmount(input1.nextDouble()); // read amount
        if (record1.getAccount() > 0)
          // write new record
          output1.format("%d %.2f\n", record1.getAccount(), record1.getAmount());
        } // end if
        else
          System.out.println("Account number must be greater than 0.");
        } // end else
      } // end try
      catch (FormatterClosedException formatterClosedException)
        System.err.println("Error writing to file.");
        return;
      } // end catch
      catch (NoSuchElementException elementException)
        System.err.println("Invalid input. Please try again.");
        input1.nextLine(); // discard input so user can try again
      } // end catch
      System.out.printf("%s %s\n%s", "Enter account number (> 0) ",
        "and amount.","? ");
    } // end while
} // end method addTransactionRecords
// add account records to file
public void addAccountRecords()
    // object to be written to file
    AccountRecord record2 = new AccountRecord();
    Scanner input2 = new Scanner(System.in);
    System.out.printf("%s\n%s\n%s\n%s\n\n",
      "To terminate input, type the end-of-file indicator",
      "when you are prompted to enter input.",
      "On UNIX/Linux/Mac OS X type <ctrl> d then press Enter",
      "On Windows type <ctrl> z then press Enter");
    System.out.printf("%s\n%s",
       "Enter account number (> 0), first name, last name and balance.","? ");
    while (input2.hasNext()) // loop until end-of-file indicator
      try // output values to file
        // retrieve data to be output
        record2.setAccount(input2.nextInt());    // read account number
        record2.setFirstName(input2.next());      // read first name
        record2.setLastName(input2.next());       // read last name
        record2.setBalance(input2.nextDouble()); // read balance
        if (record2.getAccount() > 0)
          // write new record
          output2.format("%d %s %s %.2f\n", record2.getAccount(), record2.getFirstName(),
            record2.getLastName(), record2.getBalance());
        } // end if
        else
          System.out.println("Account number must be greater than 0.");
        } // end else
      } // end try
      catch (FormatterClosedException formatterClosedException)
        System.err.println("Error writing to file.");
        return;
      } // end catch
      catch (NoSuchElementException elementException)
        System.err.println("Invalid input. Please try again.");
        input2.nextLine(); // discard input so user can try again
      } // end catch
      System.out.printf("%s %s\n%s", "Enter account number (> 0),",
        "first name, last name and balance.","? ");
    } // end while
} // end method addAccountRecords
// close file
public void closeTransFile()
    if (output1 != null)
      output1.close();
} // end method closeTransFile
// close file
public void closeOldMastFile()
    if (output2 != null)
      output2.close();
} // end method closeOldMastFile
} // end class CreateTextFile--------------------------------------------------------------------------------------------------
// Exercise 14.8: CreateTextFileTest.java
// Testing class CreateTextFile
public class CreateTextFileTest
   // main method begins program execution
   public static void main( String args[] )
     CreateTextFile application = new CreateTextFile();
     application.openTransFile();
     application.addTransactionRecords();
     application.closeTransFile();
     application.openOldMastFile();
     application.addAccountRecords();
     application.closeOldMastFile();
   } // end main
} // end class CreateTextFileTest-------------------------------------------------------------------------------------------------
// Exercise 14.8: TransactionRecord.java
// A class that represents on record of information
package org.egan; // packaged for reuse
public class TransactionRecord
private int account;
private double amount;
// no-argument constructor calls other constructor with default values
public TransactionRecord()
    this(0,0.0); // call two-argument constructor
} // end no-argument AccountRecord constructor
// initialize a record
public TransactionRecord(int acct, double amt)
    setAccount(acct);
    setAmount(amt);
} // end two-argument TransactionRecord constructor
// set account number
public void setAccount(int acct)
    account = acct;
} // end method setAccount
// get account number
public int getAccount()
    return account;
} // end method getAccount
// set amount
public void setAmount(double amt)
    amount = amt;
} // end method setAmount
// get amount
public double getAmount()
    return amount;
} // end method getAmount
} // end class TransactionRecord -------------------------------------------------------------------------------------------------
// Exercise 14.8: AccountRecord.java
// A class that represents on record of information
package org.egan; // packaged for reuse
import org.egan.TransactionRecord;
public class AccountRecord
private int account;
private String firstName;
private String lastName;
private double balance;
// no-argument constructor calls other constructor with default values
public AccountRecord()
    this(0,"","",0.0); // call four-argument constructor
} // end no-argument AccountRecord constructor
// initialize a record
public AccountRecord(int acct, String first, String last, double bal)
    setAccount(acct);
    setFirstName(first);
    setLastName(last);
    setBalance(bal);
} // end four-argument AccountRecord constructor
// set account number
public void setAccount(int acct)
    account = acct;
} // end method setAccount
// get account number
public int getAccount()
    return account;
} // end method getAccount
// set first name
public void setFirstName(String first)
    firstName = first;
} // end method setFirstName
// get first name
public String getFirstName()
    return firstName;
} // end method getFirstName
// set last name
public void setLastName(String last)
    lastName = last;
} // end method setLastName
// get last name
public String getLastName()
    return lastName;
} // end method getLastName
// set balance
public void setBalance(double bal)
    balance = bal;
} // end method setBalance
// get balance
public double getBalance()
    return balance;
} // end method getBalance
// combine balance and amount
public void combine(TransactionRecord record)
    balance = (getBalance() + record.getAmount());
} // end method combine
} // end class AccountRecord -------------------------------------------------------------------------------------------------
// Exercise 14.8: FileMatch.java
import java.io.File;
import java.io.FileNotFoundException;
import java.lang.IllegalStateException;
import java.util.NoSuchElementException;
import java.util.Scanner;
import java.util.Formatter;
import java.util.FormatterClosedException;
import org.egan.AccountRecord;
import org.egan.TransactionRecord;
public class FileMatch
private Scanner inTransaction;
private Scanner inOldMaster;
private Formatter outNewMaster;
private Formatter theLog;
// enable user to open file
public void openTransFile()
    try
      inTransaction = new Scanner(new File("trans.txt"));
    } // end try
    catch (FileNotFoundException fileNotFoundException)
      System.err.println("Error opening file.");
      System.exit(1);
    } // end catch
} // end method openTransFile
// enable user to open file
public void openOldMastFile()
    try
      inOldMaster = new Scanner(new File("oldmast.txt"));
    } // end try
    catch (FileNotFoundException fileNotFoundException)
      System.err.println("Error opening file.");
      System.exit(1);
    } // end catch
} // end method openOldMastFile
// enable user to open file
public void openNewMastFile()
    try
      outNewMaster = new Formatter("newmast.txt");
    catch (SecurityException securityException)
      System.err.println("You do not have write access to this file.");
      System.exit(1);
    } // end catch
    catch (FileNotFoundException filesNotFoundException)
      System.err.println("Error creating file.");
      System.exit(1);
} // end method openNewMastFile
// enable user to open file
public void openLogFile()
    try
      theLog = new Formatter("log.txt");
    catch (SecurityException securityException)
      System.err.println("You do not have write access to this file.");
      System.exit(1);
    } // end catch
    catch (FileNotFoundException filesNotFoundException)
      System.err.println("Error creating file.");
      System.exit(1);
} // end method openLogFile
// update records
public void updateRecords()
    TransactionRecord transaction = new TransactionRecord();
    AccountRecord account = new AccountRecord();
    try // read records from file using Scanner object
      System.out.println("Start file matching.");
      while (inTransaction.hasNext() && inOldMaster.hasNext())
        transaction.setAccount(inTransaction.nextInt());     // read account number
        transaction.setAmount(inTransaction.nextDouble());   // read amount
        account.setAccount(inOldMaster.nextInt());     // read account number
        account.setFirstName(inOldMaster.next());      // read first name
        account.setLastName(inOldMaster.next());       // read last name
        account.setBalance(inOldMaster.nextDouble()); // read balance
        if (transaction.getAccount() == account.getAccount())
          while (inTransaction.hasNext() && transaction.getAccount() == account.getAccount())
            account.combine(transaction);
            outNewMaster.format("%d %s %s %.2f\n",
            account.getAccount(), account.getFirstName(), account.getLastName(),
            account.getBalance());
            transaction.setAccount(inTransaction.nextInt());     // read account number
            transaction.setAmount(inTransaction.nextDouble());   // read amount
        else if (transaction.getAccount() != account.getAccount())
          outNewMaster.format("%d %s %s %.2f\n",
          account.getAccount(), account.getFirstName(), account.getLastName(),
          account.getBalance());
          theLog.format("%s%d","Unmatched transaction record for account number ",transaction.getAccount());
      } // end while
      System.out.println("Finish file matching.");
    } // end try
    catch (NoSuchElementException elementException)
      System.err.println("File improperly formed.");
      inTransaction.close();
      inOldMaster.close();
      System.exit(1);
    } // end catch
    catch (IllegalStateException stateException)
      System.err.println("Error reading from file.");
      System.exit(1);
    } // end catch
} // end method updateRecords
// close file and terminate application
public void closeTransFile()
    if (inTransaction != null)
      inTransaction.close();
} // end method closeTransFile
// close file and terminate application
public void closeOldMastFile()
    if (inOldMaster != null)
      inOldMaster.close();
} // end method closeOldMastFile
// close file
public void closeNewMastFile()
    if (outNewMaster != null)
      outNewMaster.close();
} // end method closeNewMastFile
// close file
public void closeLogFile()
    if (theLog != null)
      theLog.close();
} // end method closeLogFile
} // end class FileMatch-------------------------------------------------------------------------------------------------
// Exercise 14.8: FileMatchTest.java
// Testing class FileMatch
public class FileMatchTest
   // main method begins program execution
   public static void main( String args[] )
     FileMatch application = new FileMatch();
     application.openTransFile();
     application.openOldMastFile();
     application.openNewMastFile();
     application.openLogFile();
     application.updateRecords();
     application.closeLogFile();
     application.closeNewMastFile();
     application.closeOldMastFile();
     application.closeTransFile();
   } // end main
} // end class FileMatchTest-------------------------------------------------------------------------------------------------
Sample data for master file:
Master file
Account Number            Name                     Balance
100                            Alan Jones                   348.17
300                            Mary Smith                    27.19
500                            Sam Sharp                   0.00
700                            Suzy Green                   -14.22Sample data for transaction file:
Transaction file                    Transaction
Account Number                  Amount
100                                         27.14
300                                         62.11
300                                         83.89
400                                         100.56
700                                         80.78
700                                         1.53
900                                         82.17 -------------------------------------------------------------------------------------------------
My FileMatch class program above has bugs in it.
The correct results for the newmast.txt:
100 Alan Jones 375.31
300 Mary Smith 173.19
500 Sam Sharp 0.00
700 Suzy Green 68.09The correct results for the log.txt:
Unmatched transaction record for account number 400Unmatched transaction record for account number 900------------------------------------------------------------------------------------------------
My results for the newmast.txt:
100 Alan Jones 375.31
300 Mary Smith 111.08
500 Sam Sharp 0.00
700 Suzy Green -12.69My results for the log.txt
Unmatched transaction record for account number 700-------------------------------------------------------------------------------------------------
I am not sure what is wrong with my code above to make my results different from the correct results.
Much help is appreciated. Please help.

From the output, it looks like one problem is just formatting -- apparently you're including a newline in log entries and not using tabs for the newmast output file.
As to why the numbers are off -- just from glancing over it, it appears that the problem is when you add multiple transaction values. Since account.combine() is so simple, I suspect that you're either adding creating transaction objects incorrectly or not creating them when you should be.
Create test input data that isolates a single case of this (e.g., just the Mary Smith case), and then running your program in a debugger or adding debugging code to the add/combine method, so you can see what's happening in detail.
Also I'd recommend reconsidering your design. It's a red flag if a class has a name with "Create" in it. Classes represent bundles of independant state and transformations on that state, not things to do.

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