AR Customer Setup: Communication Type Email Creates Two Email Entries

Hi,
AR Customer Setup: Communication Type Email Creates Two Email Entries, one with type as Email and other as E-mail.
In AR Receivables > customer > entry > (B) account details > (T) communication or >Contact roles. While creating new customer contact communication type emai entry, upon entering email address, type as email and saving it, oracle defaultly creates another entry with same address and type as E-mail. So every time i create on email contact email address, it creates another similar with E-mail type.
My question: Why does two entries get created and how can we avoid it.
Thanks

Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
Further, since this is a second hand device, you should read this and ensure that the prior owner fully conducted all steps in the Seller section...if not, then your carrier will never be able to register a BIS account to the BB.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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AR Customer Setup: Communication Type Email Creates Two Email Entries

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