AR8 freezes for about 40 seconds after start

Hi,
I use SuSE Linux 10.0 on a Thinkpad R51 and I installed the 8.1.1 enu rpm version of adobe reader and I use a dual head xinerama display.
Biggest problem:
Adobe Reader starts up normally and for about 2 secs, it can be used normally. Then, it freezes for about 40 seconds. Nothing is possible in this time. Afterwards, a normal use is possible.
Minor problem:
Everytime I open a PDF document with the Firefox plugin (FF 2.0.0.6), the plugin seems to be loaded and initialised again. This is very time consuming. In AR7, one had to wait for plugin initialisation only when opening the first pdf document.
Is there a plan to fix these issues? Otherwise, I will downgrade to AR 7.0.
Thanks,
Al

Hi Al,
Could you answer the following questions in regards to your problem, for us to better understand the problem scenarios -
Regarding your first problem ---
1. The freeze after launch is happening on "every" launch of the reader, or is it occassional?
2. When the reader window is hung, do you see any sort of progress bar or alert on the screen?
3. If you try to launch the the reader from the terminal, do you see any alert/warnings on the console while the reader is hung?
There is also a small exercise we would like you to do, in order to verify a known issue (you would need 'root' access to do the following) -
* Temporarily rename the folder "/usr/X11R6/lib/X11/fonts" (the font folder under /usr/X11R6) to something else (say "/usr/X11R6/lib/X11/fonts_dummy").
* Restart acroread a couple of times.
Do you still see the problem of the application getting hung? Please do let us know your observations. Also don't forget to restore the name of the folder "/usr/X11R6/lib/X11/fonts" back to its original name.
Regarding your second problem ----
The behaviour is basically due to the browser's handling of external plugins. In Reader 7.0 due to some issues, we sometimes missed indicating to the browser that our work was done, and that is why an instance of the plugin persisted.
This was however corrected and in Reader 8 we now correctly tell the browser when the PDF file is closed. It is at this point that the browser should decide whether to keep the plugin loaded or to close and unload it. And it seems that at present Firefox immediately unloads us after the last document is closed.
Anyway thanks for pointing out the problem. We'll take note of it and try to find a workaround to improve the performance in the future release.
Regards
Salil

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