Arabic characters disappear on e-mail

Hello everybody
I have a BB curve 8520
when i want to send an e-mail in arabic characters, the one to who i'm writting receives that e-mail in characters "????"
i try all my best to rectify this problem but i don't know from where it comes!
thank you for helping me!

Hello Allaoua, 
Welcome to the forums. 
The person you are sending the email to are they viewing this on a computer or on a mobile device? If they are viewing it on a mobile device they would need to have the ability to view Arabic characters. If they are using a BlackBerry® smartphone then they would need to have this language pack installed.
Hope this helps. Have a good day. 
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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    Hi
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    But here, you have suggested that installing fonts would do. Is it really that simple? If yes, dont know what is that patch for which I was told to apply.
    Regards
    Varun

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