Arabic font displaying incorrectly

I used Avery Design and Print onine to create labels and have inlcuded Arabic text. It all looks fine until I download the document as a pdf file where the text becomes jumbled up. In other words, the Arabic letters are still present but it's all mixed up rather than connected the way it should be. I have used Times New Roman for the Arabic text and have also tried different fonts like Arial and Verdana. I have used both Macs and PCs , as well multiple browsers including Chrome, IE, and Firefox. My default browser is Chrome, however. Also, I do have the latest version of Adobe Reader download, if that helps. I have been trying to figure this out for a few hours and nothing is working!! Please help!!!!!!!!!! 

Chrome and Firefox use their own PDF viewer, not the Adobe Reader plugin.
Since it fails on all three, my first suspicion is that the problem lies with the software that created the PDF.

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