Archive collection settings error

Question

Hi all,
This happened after our server upgrade. I saw the archive job failure after the server upgrade (windows server 2003 standard). So I wanted to check the settings for the arhive job. Clicked RME -> Administration -> Config Management -> Collection Settings. When I clicked Collection Settings, my Internet Expolorer just suddenly closed. I tried many times, it stayed same. I'm not sure what part of upgrade caused this problem. But is there any log I can check for this issue?
Thanks a lot!
Lou

Answer 1

Thanks a lot Joel. I checked the services settings. All correct like your post. I restarted the server but the issue still exists. I tried to find the server upgrade log but I didn't find it under C drive. Here is other information you mentioned in the post:
1. pdshow.txt
    Process= UPMDbEngine
    State  = Program started - No mgt msgs received
    Pid    = 2464
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:08:42 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= UPMDbMonitor
    State  = Running normally
    Pid    = 2984
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:08:46 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = DbMonitor Running Normally.
    Process= Tomcat
    State  = Program started - No mgt msgs received
    Pid    = 3004
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:08:50 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= TomcatMonitor
    State  = Running normally
    Pid    = 3064
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:08:54 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Tomcat Server up
    Process= Apache
    State  = Program started - No mgt msgs received
    Pid    = 2996
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:15:51 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= RMEDbEngine
    State  = Program started - No mgt msgs received
    Pid    = 5360
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:15:58 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= Proxy
    State  = Program started - No mgt msgs received
    Pid    = 5408
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:16:03 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= ProcSysBus
    State  = Program started - No mgt msgs received
    Pid    = 5416
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:16:06 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= OpsxmlDbEngine
    State  = Program started - No mgt msgs received
    Pid    = 5464
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:16:12 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= OpsXMLRuntime
    State  = Program started - No mgt msgs received
    Pid    = 5512
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:16:18 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= CWAPublisher
    State  = Administrator has shut down this server
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:16:22 AM
    Stop   = 5/17/2010 12:24:51 PM
    Core   = Not applicable
    Info   = Server started by admin request
    Process= NameServer
    State  = Program started - No mgt msgs received
    Pid    = 5688
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:16:23 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= NameServiceMonitor
    State  = Running normally
    Pid    = 5788
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:16:27 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = NameServer is fully up now !
    Process= EDS
    State  = Running normally
    Pid    = 5896
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:16:31 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Initialization complete
    Process= LicenseServer
    State  = Program started - No mgt msgs received
    Pid    = 6420
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:18:03 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= IpmDbEngine
    State  = Program started - No mgt msgs received
    Pid    = 6428
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:18:14 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= INVDbEngine
    State  = Program started - No mgt msgs received
    Pid    = 6656
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:18:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= FHPurgeTask
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= FHDbEngine
    State  = Program started - No mgt msgs received
    Pid    = 6732
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:18:40 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= ESS
    State  = Program started - No mgt msgs received
    Pid    = 6864
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:18:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= EssMonitor
    State  = Running normally
    Pid    = 6948
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:18:50 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = ESS is fully up now !
    Process= EventFramework
    State  = Program started - No mgt msgs received
    Pid    = 7784
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= PMServer
    State  = Running normally
    Pid    = 7796
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = PMServer is up and running
    Process= SyslogCollector
    State  = Program started - No mgt msgs received
    Pid    = 8120
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:26 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= EPMDbEngine
    State  = Program started - No mgt msgs received
    Pid    = 8132
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:33 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= EPMServer
    State  = Running normally
    Pid    = 6568
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:37 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = EPMServer is up and running
    Process= FHServer
    State  = Running normally
    Pid    = 2804
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:41 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = FHServer started.
    Process= diskWatcher
    State  = Running normally
    Pid    = 2860
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:42 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = diskWatcher initialized OK.
    Process= DFMMultiProcLogger
    State  = Program started - No mgt msgs received
    Pid    = 6940
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:42 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= DFMLogServer
    State  = Program started - No mgt msgs received
    Pid    = 7004
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:43 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= DFMCTMStartup
    State  = Administrator has shut down this server
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:43 AM
    Stop   = 5/17/2010 12:24:51 PM
    Core   = Not applicable
    Info   = Server started by admin request
    Process= DfmBroker
    State  = Program started - No mgt msgs received
    Pid    = 7024
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:44 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= DfmServer
    State  = Running normally
    Pid    = 7596
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:48 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = DfmServer initialized OK.
    Process= DfmServer1
    State  = Running normally
    Pid    = 7604
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:48 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = DfmServer1 initialized OK.
    Process= DCRDevicePoll
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= CSSCPServer
    State  = Program started - No mgt msgs received
    Pid    = 7616
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:48 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= CSRegistryServer
    State  = Running normally
    Pid    = 7632
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:48 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = CSRegistryServer is running in other process
    Process= CSDiscovery
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= CmfDbEngine
    State  = Program started - No mgt msgs received
    Pid    = 7640
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:54 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.
    Process= CmfDbMonitor
    State  = Running normally
    Pid    = 7148
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:58 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = DbMonitor Running Normally.
    Process= DCRServer
    State  = Running normally
    Pid    = 7436
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:19:59 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = DCRServer is up and running
    Process= CMFOGSServer
    State  = Program started - No mgt msgs received
    Pid    = 8880
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:22:00 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= CampusOGSServer
    State  = Program started - No mgt msgs received
    Pid    = 9016
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:22:04 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= EssentialsDM
    State  = Waiting to initialize.
    Pid    = 9028
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:22:04 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= ConfigMgmtServer
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= ICServer
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= RMEOGSServer
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= PMCOGSServer
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= TISServer
    State  = Program started - No mgt msgs received
    Pid    = 3868
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:05 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= DFMOGSServer
    State  = Program started - No mgt msgs received
    Pid    = 6384
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:09 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= InventoryCollector
    State  = Running normally
    Pid    = 9820
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:13 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Auto Generated Reply
    Process= Interactor
    State  = Program started - No mgt msgs received
    Pid    = 10132
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:17 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= InventoryCollector1
    State  = Program started - No mgt msgs received
    Pid    = 10140
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:17 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= Interactor1
    State  = Program started - No mgt msgs received
    Pid    = 7524
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:21 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= NOSServer
    State  = Running normally
    Pid    = 7652
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:21 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = NOSServer is up and running
    Process= PTMServer
    State  = Running normally
    Pid    = 7996
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Started Successfully
    Process= UPMProcess
    State  = Running normally
    Pid    = 6556
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = UPMProcess started successfully.
    Process= EDS-GCF
    State  = Running normally
    Pid    = 3256
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = GCF Initialization complete at Mon May 17 11:43:45 CDT 2010
    Process= jrm
    State  = Running normally
    Pid    = 6928
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:42:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= CTMJrmServer
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= ChangeAudit
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= SyslogAnalyzer
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= DataPurge
    State  = Administrator has shut down this server
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:32 AM
    Stop   = 5/17/2010 12:24:52 PM
    Core   = Not applicable
    Info   = Server started by admin request
    Process= IPMProcess
    State  = Program started - No mgt msgs received
    Pid    = 11584
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:32 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= IPMOGSServer
    State  = Program started - No mgt msgs received
    Pid    = 11676
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:36 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= ANIDbEngine
    State  = Program started - No mgt msgs received
    Pid    = 6632
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Service was already running
    Process= ANIServer
    State  = Running with busy flag set
    Pid    = 11772
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:41 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = ANIServer started.
    Process= UTMajorAcquisition
    State  = Never started
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,
    Process= MACUHIC
    State  = Running normally
    Pid    = 11876
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Started.
    Process= UTLITE
    State  = Running normally
    Pid    = 11884
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Started.
    Process= UTManager
    State  = Running normally
    Pid    = 11900
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Started.
    Process= VNMServer
    State  = Program started - No mgt msgs received
    Pid    = 11908
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= WlseUHIC
    State  = Running normally
    Pid    = 11916
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Started.
    Process= AdapterServer1
    State  = Program started - No mgt msgs received
    Pid    = 11924
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
    Process= AdapterServer
    State  = Program started - No mgt msgs received
    Pid    = 11932
    RC     = 0
    Signo  = 0
    Start  = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request
2. OS and LMS version
OS version : Windows Server 2003 R2 Standard Edition Service Pack 2
LMS version:  LMS 3.2
3.
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}
CSCOpx\MDC\tomcat\logs\stdout.log
After I recreated the issue, I checked the stdout.log showing below:
[Mon May 17 12:52:25 CDT 2010]  CoreContextNexus ValidateConnection:true
[Mon May 17 12:52:25 CDT 2010] Invoke doLicenseCheck!
[Mon May 17 12:52:25 CDT 2010]  DoLicenseCheck Returned:true
*****showHide***null
[Mon May 17 12:52:28 CDT 2010]  CoreContextNexus ValidateConnection:true
[Mon May 17 12:52:28 CDT 2010] Invoke doLicenseCheck!
[Mon May 17 12:52:28 CDT 2010]  DoLicenseCheck Returned:true
Log from stderr.log:
May 17, 2010 12:52:28 PM org.apache.catalina.core.ApplicationContext log
INFO: action: UIIController processActionForward does not have a screenID so no authorization was done for /WEB-INF/screens/uii/closeWindowAndNotification.jsp.
It seems I need turn on some debug function to see more detail.
Thanks.
Lou