Archive photo library stop in the middle of the process : impossible to resume
Hi,
Following the migration to revel, I tried to archive my pictures library.
I followed the different steps, installed adobe air...
When I launch the download tool, it works correctly identifying about 7000 pictures to download but it stops in the middle of the process (it stoped 3 times, twice at picture 1704).
I get a message saying it can't access the storage destination anymore (which is an internal HDD with a lot of free space), as if the connection was disrupted (which is not the case obviously).
I'm running on windows 8, dell xps 2710 touch.
Thanks for your help.
Hello,
Please follow the steps below and let us know if that helped you resolve the issue:
Please delete the cache folder
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-number>
MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-number>
and then relaunch the downloader.
However this will start download afresh. You will have to login again with your Login email and password and download will start again.
If it still gets stuck please send us the Log.txt file from the locations listed.
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-num ber>\Local Store\
MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-n umber>/Local Store/
You can email the log.txt file to [email protected]
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