Archivelink, OAOR, setting viewer inplace doesn't work for class name PREL

Question

Hello,
I use archivelink. I configured repository (OAC0) using HTTP content server. I add protocol HTTP to configuration. In OAOR transaction I can see a documents stored by OAWD transaction. In OAG1 transaction I set option Include ECL Control. When I activated in-place option in OAOR transaction. I can view document from class name for example PICTURES in inplace viewer but when I want to view a documents from a class PREL the viewer is open in new window. The area for a viewer i OAOR transaction is empty. I want to view image TIF documents joined to PREL class using inplace function. What am I doing wrong? How can I resolve this problem? Any suggestions?
My operating system: Windows XP. SAP system: SAP R/3 Enterprise 4.7. SAP GUI: for Windows in version 720.
Regards
Kaz

Answer 1

Hi Ravindra
I think this is exactly part of the problem. A lot of people think that SDN is here to provide learnings to consultants when in reality, the purpose of this is not to help newbies or potential consultants learn, but to provide the best answers to problems for customers. The idea is not that consultants should have the opportunity to post answers to questions and be corrected if they are wrong, the purpose is for consultants to post answers to questions when they are sure they are right. Yes, they won't be right all the time, but they should at least be sure about it, rather than guessing.
I also don't think people are fully aware of the problems their answers create. As an example, I cringe every time I see someone ask how to do an object link to a purchase order. The reason for this is because some new consultant is always going to post the way to do it. The reason this is a problem is that SAP DMS should not be used for invoices, so in effect, all they are doing is giving the consultant/customer a work around to solve the problem in the wrong way. This may not seem like an issue, but the cost implications of doing is are astronomical when the company builds an entire solution on SAP DMS, including workflow, and then has to re-migration this solution to the correct area in a couple of years when they find out. In reality, this little post could cost a couple a couple of hundred thousand dollars. The roll on effect is even more damaging, because they get given points for the correct answer, so the next time they post exactly the same thing. Other people see the post and before you know it, there are 100 customers out there who have implemented the wrong solution to solve a problem and nobody knows why.
As another example, I sometimes see someone suggested a user reinstall a content server without knowing the nature of the problem. There are cost implications to this advice, particularly where the basis skills are provided by a third party. In some cases, company X may provide SAP DMS skills while company Y provides basis. When he tells the basis consultant to reinstall the content server, the cost is on the company, not on the consultant.
This problem often stems from a lack of knowledge on the consultants side because they are self taught and therefore haven't bothered to understand the basic architecture behind content management in SAP. This means they don't understand what documents should be stored where and see SAP DMS as a total solution to solve all problems. This is one of the reasons why SAP is pushing to stop people posting beginner questions on SDN where the consultants haven't bothered to attend training because its the customer that suffers, not the consultant. If the consultant learns the correct way later, it doesn't affect him, the customer on the other hand has a solution built in the wrong area of SAP that doesn't support growth or expansion of technologies because they aren't integrated into that area.