ARD 2.2 and RealVNC 4.1.1 question

Hello everyone,
I have ARD 2.2 on my Powerbook and RealVNC 4.1.1 (Free Edition) installed on my PC desktop. I have tried several time to connect from my Laptop to the PC desktop using ARD but I couldn't, it said "Connection failed" on my laptop. There is one time I could connect but I couldn't interact with the PC.
I ran all the service and port as suggested, still no hope, am I missing something?
Besides RealVNC, could you please tell me what else I could use to make the connection between MAC and PC possible, using ARD and VNC. Something like another VNC client?
Thank a lot for your help,
Cheers,
James

the Real VNC Server has to be configured to use protocol 3.3, found in the legacy tab in the VNC Server Properties, in order for Remote Desktop to connect.
PowerBook G4 12" Revision E | Mac mini G4 1.33 GHz Revision B   Mac OS X (10.4.5)  

Similar Messages

  • ARD 2.2 and SLES 9 Linux (Tightvnc)

    Hello,
    I've just got ARD 2.2 and try now (as descripted in the product specification) to open a VNC Connection to a SUSE SLES9 Linux Server (maintance up-to-date).
    1.) VNC session type is not recognized, when the VNC server is not listening to port 5900. This means that it is neccessary to start a VNC server with port 5900. This is not the default for any SUSE Linux system (is it to hard to do a portscan of port 5900-5999?).
    2.) Any SUSE Linux System has Tightvnc preinstalled. After taking a look to apples ARD website, it seams to me, that Tightvnc is supported. But it doens't work. Apple mentioned that ARD 2.1 is compatible to Realvnc >= 4.0.. I know that Tightvnc is using a older VNC protocol, maybe the new (beta) version could help. Therefor I've called Apples support (90 Day free after purchase) to get a information about VNC compatible protocols or products.
    They told my that this information is not included in the standard 90 day support and I've to pay 650 Euro to get support.
    This kind of customer support was the reason to switch away from M$.
    It's okay to pay more then 250 Euro for a product thats work a descripted in the specifications, but this is very disappointing.
    Fustrating....
    Henri

    Hello,
    to give to free solution, try to use x11vnc (http://www.karlrunge.com/x11vnc).
    It work with ARD 2.2 as expected so far. My point is the following, Apple has wrote "VNC compatible to Linux" in the ARD 2.2 specifications. When someone writes a program specification, I expect, that I can use the product as long I use it inside of the specification. Please think about, I took my just a couple of hours to test various products with SUSE SLES9 and ARD2.2. It's not magic, it takes a bit of time. Is it too hard for a vendor of a > 250 Euro product to spend a bit of time? Is it to hard to document the supported VNC Protocols? Realvnc introduced a new(incompatible) VNC protocol with 4.0. Is it to hard to support the commonly used and the new protocol? Please understand my right, I personatly think ARD 2.2 is a very fine and usable product and compared to the effort to write the product we are talking about maybe a few weeks of development time.
    I'am not willing to accept the behavour of the companies in this times, "our product, is your (customers) problem.
    Thanks for the attention reading my posts
    Henri Hoffmann

  • ARD 3.7 and VoiceOver

    Hi all.
    OK here's my background. I'm a blind IT engineer / tech admin and support a list supporting blind mac users. My server is a 2010 customised mbp 2.66 i7 with 8gb ram and 2x 512gb SSD drives (drive 2 replaces superdrive bay)
    I'm now using Mavericks with Server 3, Deploy Studio and ARD 3.7
    Here's the problem.
    For me to work with a blind client's mac relying on voiceover, I cannot grab system audio from the client, nor can I use Voiceover keys, etc to control the client's mac to conduct training, repairs and management.
    I was hoping that ARD 3.7 would cover my needs but it isn't. the only use it can prove useful for is catalogueing networked systems, setting up routines that don't require direct UI interaction, etc. this is a real disappointment for me.
    I've emailed apple accessibility and sent a bug report to apple feedback. heard nothing.
    I have road tested and researched various products besides ARD 3.7 and either companies want yearly subscriptions  which in some cases require pro licenses to be purchased. in one particular developer's pack you have to purchase the pro app and central to administer client management, reports, etc. without that, the features needed including full keyboard control and audio interfacing make my work extremely difficult.
    in cases where I'm supporting a user who is blind / visually impaired and also has learning difficulties, instructions and detailed settings are of no use because the client cannot fully understand the processes involved, in cases where voiceover isn't playing ball for the client, I could step in to resolve the issue, use terminal within their system, conduct in-depth repairs, set up policies, etc.
    If there's any apple Admins here, apple developers reading this forum, please can you integrate voiceover support to client level as well as audio support? there are many blind It techs, developers, engineers, admins, tutors and trainers across the world and this product would make a change. After all, we blind mac users represent apple marketing your products in a way that changes other peoples lives for the better. Any support on this would be much appreciated.
    Ed

    Not sure how that would happen but you should be able to revert to the Mac App Store version with the following steps:
    1. Launch the App Store app
    2. Go to the Purchases secton and verify that Apple Remote Desktop is showing in your list
    3. Assuming it's in your list, delete Remote Desktop.app from /Applications
    4. Verify that Remote Desktop.app is not installed on any other mounted volumes using Spotlight
    5. If it is installed then either unmount those volumes or delete the app from those other locations
    6. Go back to the Purchases section of the App Store app
    7. If Apple Remote Desktop is shown as "Installed" then select "Reload Page" from the "Store" menu
    8. The entry for Apple Remote Desktop should now give you the option to "Install"
    9. Click "Install"
    After installation you should have the correct Mac App Store version that does not prompt for a serial number.

  • ARD 3 and ARD 2.x and an 87 year old mother!

    Here is the deal. My 87 year old mother has an eMac and a DSL connection, no router. Before we moved her to a new city and different DSL provider, I could control her Mac with my G5 and ARD 2.2. Now, I have a new G5 and a MacBook Pro with ARD 3.0 and mom still has her eMac. I can see her name, and get the ip address, but that is it. We have all the settings on both machines on (but would like to have a checklist to be sure we are accurate), and the ARD timesout and won't connect. I know this has to be something very simple, but I have no idea and my mom isn't getting any younger! We are about to buy two more Macs, one for each of her sisters (ages 70 and 90) so they can all iChat. But guess who gets to watchover all three?
    We are all at the end of our ropes with this problem as I have tried since spring to get this fixed. Certainly appreciate any step-by-step advice.
    Thanks in advance for your help.
    Phil

    Just out of curiosity, does no one have an answer to this issue? I can't believe out of this entire forum of experts nobody has a suggetion.
    Phil Hanna

  • ARD 3.1 and ARD Not Active on Clients

    I have ARD 3.1 installed on a PPX X-serve running 10.4.8. The client I am managing are core duo minis also running version 3.1 and 10.4.8.
    Lately when ever I try to see the clients throuh ARD I get the message that ARD isn't active on the client or the client is offline.
    I tesetd this on site and ADR is enabled on all the clients and all had working ip connections.
    Any ideas where to start?
    Thanks,
    Eric

    Yea same here....our machines (250) can be sitting at the login windows and ARD is running and I can do pretty much anything with them that I want using ARD on them. Thats on a local network though....not using wireless, not that should matter though. Also using ARD 3.1.
    When you have users logging off at the clients ARD Agent or something with ARD shutsdown for a moment until the machine gets back to the login window and then the Agent should restart and be waiting for ARD like normal again.
    Thanks,
    Dan

  • ARD softtware VPN and remote Macs

    One little question. I bought ARD 3.0 and can connect, control, observe to a VPN Server (Mac OSX Server 10.3.9). There are also a couple of mac 10.4 clients in the same network. I cannot connect to these machines. Is this normal. Do I have to buy a second copy of ARD.
      Mac OS X (10.4.6)  

    Thanks for your reply...
    Yes the macs are on the same subnet, ARD is enabled. I have a vpn connection to the osx server, so I don't need to open ports 5900 and 3283 becaurse I am a member of the local network. Or am I wrong. Perhaps I have to configure the OSX firewall service
    When I do portscan on the OSX server ports 5900 and 3283 are open.

  • I have ARD 2.2 and I can control my mother-in-laws computer

    I have ARD 2.2 and I can control my mother-in-laws computer over the internet without any problems, I can do any of the task on ARD that can be done. But on my moms computer I can only observe and control her computer with mine. The settings are exactly the same in both computers sharing settings. All the settings in Apple Remote Desktop are set so I can do all the task on ARD. I have all the users name and passwords. What do I need to do to fix this problem?

    the only thing I have
    found that is different on the computers is my moms
    computer is connected with PPPoe and my
    mother-in-laws computer is connected with DHCP.
    Should that matter?
    But you wrote, "And my mother-in-law and my mother have the same ISP."
    That is definitely something to look into, but if your Mom's computer is connected different, there may also be different ports blocked by the ISP. However, I'd find out what her ARD client version number is first. If your ARD admin can't see that, there are other ways, though it should be able to show you that.
    Quick way is to go to /System/Library/StartupItems/RemoteDesktopAgent/ and do a Get Info on the file RemoteDesktopAgent in that folder. If the creation date is 06 or later, it's ARD 3.x, 2005 or earlier, it's earlier.
    I should note, if it's an older Mac, it may have a Remote Desktop client earlier than 2.x, like 1.2.4, and you'd have to upgrade that to 2.2 in order to do all the functions on it with your 2.2 Admin program.

  • ARD 3.2 and ARD 1.2 Mac OS 9.22

    Hi I have got an Intel iMac running ARD 3.2 and want to remote control an old iMac G3 running Mac OS 9.22 and ARD 1.2. It recognises the G3 and when I try to authenticate it says the password is invalid when it should work. Is it just not possible to connect the two or is there some other way of controlling my G3 from my intel iMac?
    Nick

    It sounds so complicated. I'll try it later and let you know how it went.
    Dealing with networks from outside (whether from the Internet or dealing with wireless) often is indeed complicated. If you are indeed trying to connect to this system from the Internet (and hence from some other location and having to connect through a router), take a look at this web page:
    http://www.starkpr.com/ard.htm
    It may help.
    If I'd posted a new topic, someone would've told me I should've searched for previous threads/posts before I posted!
    Suggesting that you search for previous posts doesn't mean that you have to, or should, tag your question onto another thread. You're free to start a new topic, and in fact it's recommended that you do so rather than tagging a new issue/question onto another poster's topic. What people mean by such recommendations is that you try and see if the question has already been addressed before you post. In probably the vast majority of the issues that arise, the subject has already been addressed, so if you can find a previous thread, you save yourself time waiting for an answer and others from going over the same ground yet again. It's not always possible - sometime your issue is different, and sometimes it's just not easy to find previous posts - but it's always worth trying (and if you say you tried when you do post, it should keep people off your back). In any case, posting to a thread that's so old (as this one is) often won't get your post seen at all, and we don't want your issue to go unaddressed just because no one sees it.
    Regards.

  • I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put

    I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put for my ipod touch and itunes?

    Try these previous discusssions:
    recover answers to security questions: Apple Support Communities
    how do i change apple ID security...: Apple Support Communities

  • I forgot my icloud password and answers to the security questions, only have a primary email and don´t have a resque email, neither pin nor two steps to reset password.

    How to get a temporary pin number to my primary email apple ID cause i can not access to my icloud cause i forgot password and answers to the security questions, neither key nor two steps.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (123643)

  • HT5787 If i know email ( but i dont have acces to it ) and i dont have secret questions how can i recover my icloud account ?

    If i know email ( but i dont have acces to it ) and i dont have secret questions how can i recover my icloud account ?
    I'n my company ( pawn shop ) i hope i transleted fine , i bought an iphone wich it seems to be ok at the first time.
    That was on 26.11.2013 ( as can be seen in my pawn contract and billing ) . after 2 weeks i found a client to buy my second hand iphone and the i saw my mistake it is icloud blocked i need that password so i can reset the iphone to sell it. how can i manage this problem ? i can provide all my billings, contracts, society data everything.

    If you know the primary email linked to the account but do not have access to it or the answers to the security questions, then the next best thing to do is call Apple at 800-275-2273 and ask for Account Security.  They will ask you for two pieces of information from the account in order to unlock it.  The options are usually the security questions (each question counts as one piece), the credit card linked to the account, and either a device serial number or device verification code that they will send you.
    After this verification is complete they can send the reset link for your password to any email you choose.  Please be aware that if they verify you with something other than two security questions, there is a 24 hour wait before the email arrives.
    Good luck!

  • After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

    After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

    Hi godfest,
    Welcome to the Support Communities!
    The articles below will get you connected with the iTunes Store Support.  These folks can review your account with you:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
    - Judy

  • I just got a new iPad 2 and I have lot of questions. I was able to wirelessly link my iPad and iTunes on my PC. I was able to SYNC my email and calendar (new only no history), however I have not been able to SYNC Outlook contacts.

    I just got a new iPad 2 and I have lot of questions. I was able to wirelessly link my iPad and iTunes on my PC. I was able to SYNC my email and calendar (new entries only no history), however I have not been able to SYNC Outlook contacts. Outlook has multiple contact lists. Only one has any data. I can't find a way to delete the others and I can't keep the one I want to use at the top of the list. Any ideas?
    I have a question about email. I have several thousand emails in 10 or so days. How can I select multiple emails for deletion in stead of one at a time? How do I designate emails from a given sender as junk or block certain senders?
    Ron

    the spcs page on this site state which video formats the ipad supports
    I'd suggest converting your old videos to one of those formats
    handbrake is a free program which does this for you
    itunes used to be able to too when I right clicked incompatible media but don't see the option any more
    or maybe it only show when one right click incompatible media and currently my lib don't have any
    about the music then it's odd what formats are they?
    if they are acc protected have you tried to remove the DRM this can be don using itunes as
    apple don't use DRM for music any more

  • When trying to download apps on my new iPad I keep getting prompted to update my security questions for my safety. When I choose this option it freezes and won't load the questions, however, when I hit not now it won't let me download. What do I do?

    When trying to download apps on my new iPad I keep getting prompted to update my security questions for my safety. When I choose this option it freezes and won't load the questions, however, when I hit not now it won't let me download. What do I do?

    Reboot your iPad and then see if you can set the security questions.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • Hard disk in mums macbook failed, bought a new one, formatted it first. Have tried starting it with every possible key and I either get flashing question mark folder or a cursor.

    Hard disk in mums macbook failed, bought a new one, used sata adapter cable to format it for mac first. Connected it and have tried starting it with every possible key combination and I either get flashing question mark folder or a cursor. A disk is stuck in it so I can't boot from OSX, and yes I have tried every option of starting to try and eject disk but none work. HELP ME!

    Five ways to eject a stuck CD or DVD from the optical drive
    Ejecting the stuck disc can usually be done in one of the following ways:
      1. Restart the computer and after the chime press and hold down the
          left mouse button until the disc ejects.
      2. Press the Eject button on your keyboard.
      3. Click on the Eject button in the menubar.
      4. Press COMMAND-E.
      5. If none of the above work try this: Open the Terminal application in
          your Utilities folder. At the prompt enter or paste the following:
            /usr/bin/drutil eject
    If this fails then try this:
    Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.
    If you have a 2010 MBP or later, then you can use Internet Recovery. Start by rebooting the computer. At the chime press and hold down the COMMAND-OPTION-R keys until a Globe appears in the upper part of the screen. This process can take upwards of 15 minutes to get connected to the Apple network servers. You should eventually see the utility screen of the Recovery HD. You may now go about the process to install Mountain Lion:
    Install Lion/Mountain Lion on a New HDD/SDD
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Internet Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
    Partition and Format the hard drive:
    1. Select Disk Utility from the main menu and click on the Continue button.
    2. After DU loads select your external hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button. Be sure to select the correct drive to use if you have more than one.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Maybe you are looking for

  • My iPod can charge, but it won't show up on iTunes or the Finder

    Okay, here's what happened: My 1.8 GB ipod nano has worked well with my Mac OS X, Version 10.2.8, with me putting music unto my iPod, which i've had for a good while...until yesterday, when I tried connecting it to my computer (which was previously n

  • Asphalt 7 not showing in purchased apps!! HELP!

    When on iOS 6, i had downloaded Asphalt 7 heat from the app store for free, when it was the app of the week. I updated it many times from the app store after that. But, when installing iOS 7, i restored my ipad. And now when i open Asphalt 7, in the

  • If I hide my purchased apps on iTunes,will the pops still appear on my ipad

    I have hidden the apps on itunes(on the computer) pressed the 'x' to exit, checked on my ipad to see if the apps were hidden after all and they weren't! Why is this so??

  • Pavilion DV7 has power, black screen

    I came home from a trip. When I went to start up my Pavilion DV7 it had power, but the screen is black. I tried the hard reset, and I also removed the back panels and sprayed with canned air. Still nothing. Lights near caps lock and num lock keys are

  • Stop Web Clipping's CSS effect on rest of portal

    Is there any way to prevent a web-clipping's cascading style sheet from effecting the rest of the portal around it? I already have a CSS that I want to use. It is currently being replaced by the page I am clipping onto my portal page.