ARD client software too old, update fails - ARD client up to date

I am trying to access a friend's macbook using ARD 3.3. I can find the machine's IP over the internet but cannot access it. Under the info pane it says the the client software on the remote machine is too old, so I created an installer package to get her the right version, I also send her the link to apple's download site to download the latest version. On trying to install either of the packages she prompted with the message that the client software was already up-to-date.
In Apple help I found out that the remote machine needs to be configured to allow remote access, which can be done under System preferences/Sharing/Apple Remote Desktop. I guided her to that location but she said that this pane does not exist. Nor did she ever install ADR client on her computer, which makes me wonder about why the ADR client installer stated that the ADR client software was already running.
Any ideas about what is going on here?

I couldn't find the appropriate forum to post this, hence the double posting (soon to be triple). I'll close down the other two. Thanks for pointing me in the right direction.

Similar Messages

2nd gen. iPod -software too old but will not update or restore HELP!!

Please Help! I've followed all update protocol and itunes 7 is installed, up and running etc, but..
I hook up the ipod and this message appears:
Some of the items in the iTunes library were not copied to the iPod "Kit-Ying's iPod" because your iPod software is too old.
I go to the summary tab in iPod preferences and click Update to get the latest iPod software update.
I'm looking in the summary and it says 'your iPod is up to date' (so the update button cannot be highlighted)
The only other option is to click on the "restore" button, which I've done
over and over again... Only to get:
'contacting the iPod software update server'
And nothing happens.
I cancel and then get this message:
"there was a problem downloading the iPod software for the iPod "Kit-Ying's iPod". The requested resource was not found.
Tried manually restoring the thing and as soon as I hook it up again the
same message appears (software too old etc)
Am I missing something here as I feel I'm going round and round in circles!!
PLEASE help me!!!
ibook Mac OS X (10.3.9)

hmmmmm.
Some of the items in the iTunes library were not copied to the iPod "Kit-Ying's iPod" because your iPod software is too old.
in your "Summary" page, is itunes displaying the correct icon for your ipod?
is a Movies or Photos tab appearing there?

Itunes songs not copied due to ipod software too old???

p4 3.2g generic pc Windows XP Pro
recently bought ipod video and downloaded all software to update ipod.ipod came back with error of itunes songs could not be copied because your ipod software is too old...it stated that it was 1.1 and that was the latest...tried to reset to factory presets and it stuffs up...little folder icon..eventually got it going....only to plug in next day to find it had same message and all itunes songs wiped. This went on a couple of times ...reseting till it said the ipod was not recognised and a trip down to an apple store where luckily for me were very helpfull(chadstone).however it was in mac format...reset again!!!unplug..replug...move around and finally got it going...so far so good..not keen to unplug till finished loading all songs in case it deletes itunes bought songs again...suspect doggy pc software..apple software works in half the time and always works...at moment not interested in buying a mac...but maybe apple taking a leaf out of bill's book...only with mac..more work needs to be done on pc side...does anyone else suffer from this problem as i would like to hear from them and how they got around it...

I will have to see if they play through the whole song in my library. I know the sampler played prior to purchasing. After I purchased and were added to my playlist I didnt try them to see if they played once purchased in my iTunes acct. I will and let you know. Unfortunately Im not at my computer with my iTunes on it. I appreciate your suggests and help. I will add to this once I find out. Thanks!

"iPod software is too old" but is shown as "up to date."

I purhased a movie through ITS. The purchase, download and playback work well on my desktop Mac. But when I have my iPod attached to my Mac, I get this message in a dialog box:
"Some of the items in the iTunes library were not copied to the iPod ... because your software is too old. Go to the Summary taba in iPod preferences [in iTunes 7] and click Update to get the latest software update."
But when I do that, the sofware version is accurately listed as 1.1.2, a message below says "You iPod is up to date." and the "Update" button is disabled.
This movie is the only new item I have put into my iTunes library since I upgraded to iTunes 7, and consistent with the dialog box, the movie is not on my iPod. How can I move it to my iPod? Has anyone else had this experience?

Spent a 1/2 hour stuck on this one myself. The problem is pretty unApple, but the fix is easy enough.
The iPod does need an update to v1.2 to upload. If you, like me, figured that Software Update would get you the neccesary update, you are mislead. Or if you figured it would download with iTunes 7, well then welcome back to my 1/2 hour of pain.
Get the software by going to iTunes prefs in the General panel and look towards the bottom. Click Check for Updates Automatically, then Ok. Then go back to your iPod window in iTunes and Update will be available.
Once your iPod software is updated and restarted, you'll be on your way to enjoying your downloaded media.
Dartmore
G5 video

1.1.3 update (failed and then erased ALL data)

Hello everyone,
My wife got an Iphone update tonight for 1.1.3 and they update failed. It then asked her to restore and she did and ALL of her contacts, photos etc are missing. She has the phone connected to her MacBook and she is lost on how to get the information back onto her phone. Does anyone have suggestions on what she can do to regain her info.
thx....
brent

When Restoring an iPhone, all data and settings on the iPhone are erased and the current firmware is reinstalled which is 1.1.3 and the options are to restore from backup or as a new iPhone or not from the backup.
iTunes creates and maintains a backup file for the iPhone which stores all data not included with the sync process including iPhone settings. Data included with the backup file besides settings are phone favorites, recent calls, SMS messages, cities tracked with the weather widget, stocks tracked with the stocks widget, alarms, Notes created with the iPhone Notes application, Maps bookmarks, youtube bookmarks and photos captured by the iPhone but this is not one to depend on. Photos captured by the iPhone should be imported from the iPhone to your computer which can be done with iPhoto or the Image Capture application on a Mac.
The iPhone's backup file is updated immediately prior to the sync process and is updated only if any of the data stored in the backup file has changed since the last sync.
The iPhone's contacts are synced with the Address Book application or with Entourage, calendar events are synced with iCal and bookmarks are synced with Safari on a Mac. Photos not captured by the iPhone which are available on the iPhone are transferred from the computer and iTunes content - music, video and podcasts are transferred from iTunes via the sync process.
So assuming your wife has been syncing her iPhone with iTunes on her Mac, restore again but choose from the backup to restore the iPhone settings and all data stored with the backup file and then sync to transfer iTunes content, address book contacts, calendar events and Safari bookmarks from the computer to the iPhone.

Pbs with Flashplayer. I am a novice user. OS X10.5.8 running core 2 duo 2.8 GHz. having problems updating Adobe Software because says software too old. What should I do??

I am trying to figure this system out... Need help upgrading software. (System is about 5 or 6 yrs old.) I have extensive experience with Windows (Yuck) and am just getting started with Mac. I have an older system and need to upgrade software to use flashplayer. Two questions: (1) Exactly what software do I need to update? and (2) How do I update it? THANKS!!!
Sys Hardware: Intel Core 2 Duo
                         Mac 8,1
                         2.8 GHz
                         2Gb main, 6 Mb L2
Software:
               Mac OS X 10.5.8
               Safari 5.0.6

Click here and buy the DVD.
(90299)

I have an upgrade to the Master Collection CS5 from Production Studio premium and after reinstalling the software all the updates fail.

"There was an error downloading this update. Please quit and try again later." In the past I had to contact Adobe because CS5 had a problem with the upgrade even though it was legal and had to press a few keys and enter a special code generated at Adobe.
I am running a Mac with Yosemite
How can I get my software to update?

Daniel.e.weber please download and apply the updates directly from Product updates.

How can I rollback from Yosemite to Lion? I need to do this as I purchased a newer iMac and I have the old 17" iMac HD that I want to get the data migrated from. When I start the Migration Assistant it tells me that the OS X version is too old. Help!

I have purchased a newer mid 2011 iMac for my wife to replace her dead 17"iMac from 2006. It was running Snow Leopard. The new iMac has Yosemite and when I go into Migration Assistant it tells me that the OS X is too old, implying that I cannot get the data from it. How can I migrate this data to the new iMac? I have the hard drive removed and in an external enclosure connected to the new iMac.
Thanks,
Bill Stratman

Since any OS since Lion does not support Rosetta or PPC applications, you may want to check her apps for compatibility.
Have you tried to follow all the instructions here:
OS X Yosemite: Transfer your info from a computer or storage device
Also, as a general note: when you got the 2011 iMac did it have the original OS installed as required by the SLA? The seller is to remove any OS version obtained at the app store since the license is not transferable - did he do that? If not, as the OS download is tied to the Apple ID used to obtain it, you will not be able to update apps or reinstall the OS, so may I suggest you do this step now before you start porting over all the files. Use Internet Recovery: Hold Command + Option + R while restarting/rebooting until you see a spinning globe and a progress bar. After 2 - 10 minutes, you'll be connected to Apple's servers and see a Utilities window. Go to Disk Utility and choose erase your drive; once finished, go back to the window and choose to reinstall OS X. This should install a fresh original OS version which you can then update and tie to your wife's Apple ID.

ARD says my client version is too old, but it's not.

ARD 3.6.1
On the scanner windows, i see the computer I want to control.
The icon is pale blue, not blue like others.
When I double click on my client computer, under ADMIN panel,
arm says : Your client execute a too old software, it must have ARD 3.3.1 and up in order to...
The problem is ; this computer have ard client 3.6.2.
I installed it myself and double checked in system/library/coreservices/remotemanagement
I also double checked that the client have the right setting in Sharing preferences. (remote management...)
What should I check next?
I have 10 computers in my network, all under 10.7.5 or 10.8.2/10.8.3
I can control 3 of them, not more, all the same problem, and there is some with the black icon.
Thanks for the help.
Jean

You might do better posting in the TC forum here:
http://discussions.apple.com/forum.jspa?forumID=1253
You should also update your profile unless you are using 10.5.0, which may be part of the problem, if true.
Message was edited by: nerowolfe

I have an older Ipod Touch, I bought a new one and the Itunes on my computer is too old to recognize my new Ipod Touch and cannot be updated. Is there a creditable software program I can use to get all my old music from my old iPod Touch to the new one?

I have an older iPod Touch, I bought a new one and the Itunes on my computer is too old to recognize my new iPod Touch and Itunes cannot be updated. Is there a creditable software program I can use to get all my old music from my old iPod Touch to the new one? It is my understanding that the music cannot be saved onto my new iTunes, b/c I did not have iCloud. I have over 2,000 songs I just cannot part with. PLEASE PLEASE PLEASE help some how!! THANKS!

I had the same problem with my iPad, i couldn't get the newer version of itunes because the computer was too old and my iPad couldnt sync with the old itunes. I got a PC from school a few months later so that solved the problem for me. Unfortunately i don't think there would be a program to put your music on your iPod, iTunes should be the only way to transfer files to Apple devices. What operating system are you running and what version of it is it?

HT1338 My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?

My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?

It depends on what iPhone you have.
If it's an iPhone 4S or earlier, click here.
If it's an iPhone 5, you need to buy a Mac OS X 10.6 DVD, and that requires an Intel Mac with at least 1GB RAM.
(73384)

I'm trying to update from OSXLion 10.7.5 to OS10.9 in order to use pages s5.2.2. However when I try to update i'm told "no new software available". I bought my mac in 2008. is it too old to accommodate 10.9?

I'm trying to update from OSXLion 10.7.5 to OS10.9 in order to acces pages 5.2.2. When I click "update software" i get message that no update is available My computer is from 2008. is it too old to accommodate OS 10.9?

Thanks Just figured this out when I tried to download Mavericks and got the same message .The reason i wanted to upgrade OSX was to access Pges 5.2.2 because I'm sharing a document with someone who has the latest Pages version. Any solutions? Or I'm just stuck?

SG500X Boot Code Update fails (Boot Code too old)

Hi,
I wanted to add an SG500X to an existing stack (Native stacked pure SG500X-Stack) and it always fails, all LEDs on, System LED blinking Amber (according to the Admin Guide this is Hardware failure).
The eventlog on the Switch says, that boot code upgrade failed to deploy on the new stack unit.
I tried manually to upgrade the boot Code to the version of the Stack, but it always fails with the error "Boot Code too old".
Current Version is 1.2.0 and I want to upgrade to 1.3.0.03, in the download portal there are no versions between that.
How can I get this Switch working with the stack?
Regards,
Chris

Managed to get this working: Switched back over to image 1 (1.2.9) and updated the boot code, worked like a charm.
Then switched back to image 2 (1.3.5).
Didn't try to add this unit to stack for now, but I think it'll work for now

Whatsapp for iphone 3G its failing to update it keeps saying version is too old

whatsapp for iphone 3G its failing to update it keeps saying version is too old.

Correct.
If you read about the newest whatsapp update, you will see that it is compatible with ios 4.3. or later.
Iphone 3g can only go to 4.2.1

Old issue re-emerges: "iPod Software is too old" - but update not available

I found this issue discussed in October 2005, but the suggested fix then doesn't seem to work now.
Today, for the first time, I got an error when syncing my iPod, stating that some music could not be synced because my iPod software is too old. Of course, when I click the update button, it says I have the most recent version. If I try syncing again, I get the same error.
I have iTunes 7.1.1, and iPod software v. 3.1.1
I've even tried restoring the iPod, but when I try that it says that my iPod cannot be found... which of course is nonsense because iTunes was just syncing with it and it's visible in the Devices list.
Any suggestions?

Some more info on the problem --
Possibly related, possibly not -- the iPod has also been freezing periodically. Usually it happens while starting up or shortly after. If I put the iPod up to my ear, I can hear the drive whir then click and stop, and repeat. I've found that hitting the iPod can sometimes change the sound the drive makes, but I don't think it ever brought the drive back to life. Getting it back from being frozen seems random but does happen. Usually it was by restoring (before this "iPod Software is too old" problem began). This morning, when I plugged it in to check to make sure it saw the model correctly, it took 3 tries to start up (the first two times it brought up the unhappy iPod image, but then immediately went back to the apple and tried again).
I purchased the iPod refurbished from the apple site a little less than a year ago. It's a Click Wheel, B/W screen... I think that's a 4th generation, but I don't want to misrepresent it.
Should I just take it in to the nearest Apple Store and get their genius bar to look at it? Frankly, I'm stumped.
Mac Mini Mac OS X (10.4.9)

ARD client software too old, update fails - ARD client up to date

Similar Messages

Maybe you are looking for