ARD upgraded from 2.2 to 3 but can't use 2.2 on another system

I upgraded to ARD for my Administrator system. Previously I was running 2.2 on this system. ARD 3 works fine but since I bought the ARD 3 and I still had the ARD 2 bought previously, I tried installing the ARD 2 on a different system. This system was going to be set up for faculty to "oversee" the student's work.
PROBLEM!
When I tried installing the old ARD (directly from the ARD 2 CD) everything works fine up to where I open ARD 2 for the first time and am asked to enter the serial number. The number entered is the same as the tag on the back of the ARD 2 "Welcome: pamphlet yet it comes up as an invalid serial number. I do not recall exactly if I did the ARD 3install as an upgrade or as a new install. My guess says probably an install.
Questions: Did I screw up by not uninstalling the ARD 2 from the Admin system prior to installing ARD 3? Or did the ARD 3 retain somewhere in Apple's database the serial number from the old ARD 2 and since this is a different system, with a different MAC address, it is coming back as invalid because Apple still thinks ARD 2 is installed on the Admin system?
Next question, what do I have to do to get the ARD 2 installed on the teachers station system? I figure that since ARD 3 was only offered as a new program and not an upgrade (at a lower price than the "new" program), the licensing should allow me to transfer the software to another system. That way the teachers could still have some of the advantages of ARD.
Incidentally I have another copy of ARD 3 already in the purchasing process. That one is going into another lab where the faculty has a need to directly interact with the students on a regular basis. That is an entire new lab so the problem of ARD 2 does not enter into the picture. However, the new lab computers will still have to be accessible to the ARD 3 on my admin system. I figure since the user name/password will be different for the teachers in that lab but my "standard" ARD user/password will also be installed, I should still be able to administer the computers remotely. Is there any problem with this arrangement that you can see coming?

try to uninstall ARD 2 using these instructions and then reinstall:
http://docs.info.apple.com/article.html?artnum=108021
for your last question, there should be no problem with two different local accounts being setup to administer the client from two different admins.

Similar Messages

Bought ringtone from iTunes on my iPhone but can't use it

Bought new ringtones from iTunes on my iphone 4s but can't get them into my ringtones to use.

Hello Shirley,
Thank you for using Apple Support Communities!
You may want to reach out to the iTunes Store support directly if the ringtone is not usable.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933.
Take care,
Sterling

I am new to mac's and have upgrade from Snow Leopard to Lion but......

I am new to mac's and have upgrade from Snow Leopard to Lion but not all my application will work. Is it save to reinstall using original snow leopard dvd and does it wipe all my other application like apature? I am in a panic over this, any help!!
I came across this online and i want to know is it safe to do this:
Backup your User folders to an external drive. This should preserve your documents, photos, music, etc. If you store those things in locations not in the User folder, make sure to copy those over too.
Insert the Snow Leopard disc. Restart your Mac and hold down C to boot to your DVD drive.
Go to Utilities in the menu bar once the installer pops up and select “Disk Utility.”
Find the drive in the sidebar where Lion is installed, select it and navigate to the Partition tab.
Click on the drop down menu under Partition Layout and select “1 Partition.” Hit Apply.
Now navigate to the Erase tab and make sure “Mac OS Extended (Journaled)” is selected, then hit Erase to delete all data on the drive.
Quit Disk Utility to get back to the Snow Leopard installer and proceed with the install.
Restore your User folder and documents from your backup.
Run Software Update to get everything current, install your apps from your original install media and update those as well.
if any one can help me that would be great, thanks Mike

Before you do that why not do this first:
Repair the Hard Drive and Permissions
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
To boot from the Recovery HD restart the computer. After the chime hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
If this doesn't help, then you can proceed to reinstall Snow Leopard as follows:
Downgrade Lion to Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Quit DU and return to the installer. Install Snow Leopard.
This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard. I suggest you make a separate backup using Carbon Copy Cloner 3.4.1.
This will erase the drive so be sure to backup your files before doing this.

I upgraded from 4S to Iphone 5 but i lost all my messages how can i get them back on the new device ?i did back up using the icloud ?

i upgraded from 4S to Iphone 5 but i lost all my messages how can i get them back on the new device ?i did back up using the icloud ?
having said that i have an i pad as well and when i backed up i got the contacts which are on the i pad on my new iphone 5 not the ones who were on
i phone 4s ...
any one can advise me please what to do to get my stuff from iphone 4s to iphone 5 ,rather than the stuff from my ipad ?

If you made a backup using icloud, then restore your 5 to that backup. http://support.apple.com/kb/HT4859

I upgraded from Dreamweaver CS4 to CS6. but now "an TFP error occured - cannot make connection to host". I spent hours with the host technician and we cant find the error. I reinstalled DW4 and it connects to host perfectly. Anyone else seen this problem?

I upgraded from Dreamweaver CS4 to CS6. but now when I want to upload I get "an TFP error occured - cannot make connection to host". I spent hours with the host technician and we cant find the error. I reinstalled DW4 and it connects to host perfectly. Anyone else seen this problem?
Mac OS 10.8.5
None of these issues are causing the error in DW CS6. We have double checked all of them and we have everything exactly right. Also I have exactly the same SiteSetup in DW CS4 and that works perfectly well. Could there must be factor in 6 that didn't exist in 4? Something that isnt in the SiteSetup but in some hidden dialog box ?
I can also upload to my host using Fetch, a third party FTP. And as I said DW CS4 works fine. So the problem is not with my host, its with DW CS6 in particular.

Thank you Jon, that fixed it perfectly. You have saved me from going crazy. The only difference I see now is in "Server Name" it changed what I had entered (my ftp address) to "Remote Server"; which seems odd -- but it works! Although I know there maybe also some other dialog box I have never seen
Of course I saw that menu item "Import" and but I thought thats obviously not for me: "Why would I want to import an entire website?". I did not however see "Export the selected site" for thats only a tiny icon in the footer. However I would have thought the same: "Why would I want to export my entire website?".
An observation: I've seen this problem in a lot of Adobe software, the menu-names of items are obscure, non descriptive. What would be better would be for the menu names or popups to say "Export Site Setup settings" and "Import Site Setup settings"

I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.

I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.
where can I get the upgrade file from ?
thanks,
Ofer

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have just upgraded from 3gs to a 5 but am unable to transfer my photo albums to the new phone have searched the cloud but says nothing is there they are still on old phone any simple ideas ????

just upgraded from 3GS to iphone 5 but am unable to transfer my photos the cloud says no photos there am worried that now the phone number is switched to new phone i will be unable to transfer any SIMPLE answere please

Welcome to the Apple community.
Are the photos that you are referring to part of a camera roll, photo stream or are they simply photos that you have synced from your computer via iTunes.

I have an IAMc 4.1 with intel core duo. Upgraded from tiger to snow leopard but cannot get safari to run in 64 bit. Is this because my older IMac won't support 64 bit?

I have an IAMc 4.1 with intel core duo. Upgraded from tiger to snow leopard but cannot get safari to run in 64 bit. Is this because my older IMac won't support 64 bit?

Hi,
the Intel Core Duo processor is a 32-bit only processor and not capable of 64-bit.
Only the Core 2 Duo and later processors are capable of 64-bit.
Sorry
Stefan

Would like to upgrade to Dragon Naturally Speaking 11 from DNS 6 (which would also entail a necessary upgrade from Windows 2000 to 7) but understand after all this expense and trouble, DNS upgrade may not be compatible with Firefox 6?

Question
Would like to upgrade to Dragon Naturally Speaking 11 from DNS 6 (which would also entail a necessary upgrade from Windows 2000 to 7) but understand after all this expense and trouble, DNS upgrade may not be compatible with Firefox 6?
Main priority is voice activation upgrade. Ideas about how to proceed appreciated!

AFAIK, it's been over three years since a WinXP laptop or desktop PC has been sold; I specifically bought a laptop in June 2008 because it was being clearanced by that retail chain to meet Microsoft's deadline, and got it real cheap. It was tagged for the store manager to purchase, but he let me have it because I exceeded his expectations for the services I performed for his store and thought I deserved it. Anything that wasn't made for Vista-compatibility will be very iffy with Win7, IMO - so that basically rules out anything that was made before like Oct or Nov 2007.
Unless another DNS 11 user happens to see this thread and can verify whether it works in Firefox 6.0 or not, I don't what to recommend except for you doing a web search to see what other DNS / Firefox users have to say about compatibility.

I have transferred Aperture 3 from an old Imac to a new. Now I´m requested to put in the serial number for v2, which I upgraded from several years ago. I can`t find it, but have the serial number for the upgrade. What to do?

I have transferred Aperture 3 from an old Imac to a new. Now I´m requested to put in the serial number for v2, which I upgraded from several years ago. I can`t find it, but have the serial number for the upgrade. What to do? Can I find the original serial number in my old Imac?

You'll have to contact Apple. See Pro Application Replacement Serial Numbers

Afterf vs 6 upgrade. my outlook exchange site loads, but can't maneuver...when I click on something it locks up showing an error with java...can't read all as it locks

after vs 6 upgrade. my outlook exchange site loads, but can't maneuver within page. when I click on something it won't move, but locks up and an error message comes up mentioning java problem...but can't read it all as the page is locked. needs to x out and reload.
its the web page version of outlook exchange. there may also be a couple of other sites..after it loads, can't click on anything..no response....checked for latest version of java...and it verified I have latest.
never happended before

Whaoo,
Looks like all I needed to do was ask the question and I would answer it.
It is definitely the outlook 2013 calendar item that had the new status. Even though I changed the item to a valid status, I needed to completely remove the item and add it back in with a valid legacy status from the start.
-The Steve

I upgraded from 10.4.11 to 10.5.0 using a drop in DVD and now I can't log in...

I upgraded from 10.4.11 to 10.5.0 using a drop in DVD and now I can't log in...
This was on a G5 imac. I tried booting to the DVD and resetting the password but this did not help.
I did see the 2 user accounts still there when I reset the password so that gives me hope that my data is all there intact.
I need help getting past this login screen PLEASE!
The login name is blank and I've tried everything to get past it.
I heard from a tech that there was a problem when upgrading from 10.4.11 to 10.5.0 instead of the 10.5.3 or whatever, and it was a known issue when using the 10.5.0 disc to upgrade and he said that there was information on apple's site on what to do when this happens but I have not come accross this info as of yet.
I would really appreciate any help anyone can give me.
Thanks!!!
Tim

OK I finally got passed the above problem by just trying to type it in over and over and over and it finally took!
It seems as though I may have typed it wrong or misspelled something but I could swear I put it in the same way everytime!
NOW...
when I type : passwd username
replacing username with the short name it says
paddwd: Unknown user name 'username'
someone told me that possibly the home folder is still there and intact but the login may have gotten trashed and that i may need to recreate the user login. Does that sound like a possibility?

Upgrade from 10.4.11 Tiger to 10.5 using Leopard error : cannot find 10.4x

I am trying to upgrade from 10.4.11 (Tiger) to 10.5 using Leopard installation dvd disc.
error comes up when it cannot find a version 10.4x when i clearly know i am using 10.4
Hardware Overview:
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 4 MB
Memory: 1 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
SMC Version: 1.20f4

appologies if i have posted on wrong forum..first time using help, usually have a technician do this for me, but she is on leave. ggrrr. I will repost my problems on the correct forum.

Just upgraded to ios 8.1.3 but can't get my contacts or calendar to sync with my iPhone 5S

just upgraded to ios 8.1.3 but can't get my contacts or calendar to sync with my iPhone 5S - any help would be appreciated

I found a solution that worked for me:
What I did:
1. Uninstalled iTunes, but didnt need to remove other related software components
2. Downloaded and installed iTunes from here (as you suggested): iTunes 12.1 for Windows (64-bit — for older video cards)
3. I didnt have to reset Sync History or change anything and it works!
Hope it can help you too.

I cant seem to scan from my hp photosmart 7520 printer to my iMac but can scan using the iMac? photosmart cant see the iMac.

I cant seem to scan from my hp photosmart 7520 printer to my iMac but can scan using the iMac? Photosmart cant see the iMac. Mac is wired to the router printer over wi fi.

Hi Shlomi
It worked!!! Thanks so much, I've been messing about with this for hours.
As you are so good I do have another problem. I have another 2 pc's on the network that show on the iMac but iMac cannot conect to. One is XP and the other is Vista both with Norton fire wall installed.
Any thoughts you have would be much appriciated
Rob

ARD upgraded from 2.2 to 3 but can't use 2.2 on another system

Similar Messages

Maybe you are looking for