ARD will not connect to one of my Remote through Public IP

Hi All,
I have several offsite computers that I manage. I have been able to connect to all except one. Here is the setup/situation.
My client works in an office that is PC based and he has one of the only macs. In his office he has connected a Time Capsule to the LAN and his Mac Pro and MacBook Air connect to that. The Mac Pro that I am trying to control is connected via ethernet to the Time Capsule.
I talked with the company's IT guy and had him forward ports 5900 & 3283 to the IP address that is assigned to the Mac Pro. The Time Capsule is passing IP addresses on from the "main DNS." He also reserved that IP address for the Mac Pro so it would not ever switch. I got the public IP address and tried to connect and it just says Connection Error after trying for a few seconds.
Any help would be greatly appreciated.
Thanks,
M

Nope not a dumb question at all. I have checked though.... Remote Management is on, I have the appropriate privileges and I am running 3.2.2 on my admin and for that matter on all of the remotes....
I just talked to the IT guy again and he is baffled as well. He said that he has other remote users (albeit PC users) that are set up the same way and those work just fine. He is going to double check the settings and make sure that there is nothing else on the firewall that is blocking me.
Thanks again for the help.
Let me know if you can think of anything else to try.
-M

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ARD will not connect to one of my Remote through Public IP

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