Are ERP Sales Orders supported for B2C Web Channel Scenario in CRM 7.0?

Hi Experts,
We are on CRM 7.0 with ECC 6.0 as backend system.
I just want to know whether the third party tax system (Vertex or Taxware) is mandatory for B2C WEB Channel implementation??
Without using a third party tax system, how can we configure tax for B2C web orders?
We have ERP sales order concept in 7.0. Will it support B2C scenario???
Regards,
vasu

Hi Ram,
-- Tax is configured in ECC using conditioni technique. They are not using any third party taxware/vertex system for this.
-- R/3 pricing procedure is intended to use for B2C transactions in Web channel and the pricing procedure refers to tax calculations. Even in B2c also they want to continue with the ECC pricing procedure.
-- The Requirement is to have pricing along with taxes and freight in the webshop, so that the consumers can pay the total amount using credit card as it is only the payment method available in the b2c Shop.
in the document "CAUSTAX_4.0" it was mentioned that use of third party system is mandatory for B2C scenarios. The relevant text is copied below.
As of CRM 3.1 and above, SAP provides a solution allowing you to use SAPu2019s jurisdictional tax method to calculate taxes.
Note: The use of external tax systems remains obligatory for B2C scenarios. However, if you are calculating tax in other scenarios and do not use external tax systems, this solution is applicable.
The solution consists of customizing changes in both R/3 and CRM. Even though you must make some changes in R/3, the basic process of calculating jurisdictional taxes remains the same. In CRM, the Transaction Tax Engine (TTE) calculates tax and you must configure it for the jurisdictional tax method.
My question is can we configure taxes in B2c shop using ECC pricing procedure? If yes, please provide the high level process steps.
thanks in advance
Srinivas
Edited by: Srini Sirasapalli on Jul 6, 2009 12:40 PM
Edited by: Srini Sirasapalli on Jul 6, 2009 12:42 PM

Similar Messages

Any case study on using ERP sales order vs CRM Sales order in IC WEB UI

Hi All,
Currently we have a requirement where in agent uses ERP Sales order functionality in IC WEB UI for creating sales order. Incase of any incompleteness in order or any pricing error an activity should get created and should get assinged to Back office guy(CRM User).
My approach is as follows, we will call a custom FM in CRM from the user exit associated with Sales order transaction, This logic gets executed on save of ERP sales order.This custom FM will create an activity in CRM and assing it to back office guy. Other approach is to use the IDOC linked to the VAO1 transaction which inturns calls the custom fm.
Can you please suggest if you have any better approach to this.
Recently we came to know that ERP Sales order has got limited functionalities. If some one has a case study doc on ERP Sales order vs CRM sales order pls give me the ref link.
Thanks,
udaya

Hi Udaya,
Calling a Customer Specific R/3 Transaciton was quite easy in CRM 4.0 / 5.0 in the PC-UI Framework using Object Links. You can do that all by customizing and creating a custom method for a BOR Object in Transaction SWO1.
I think I've used CRM_ORDER_MAINTAIN to update the Document Flow. The subsequent activities where created by BAPI_ACTIVITYCRM_CREATEMULTI. I've wrapped all that standard functions in a RFC enabled function module.
It would be possible to provide also a link in the E-Mail to the Manager but the client is using a Citrix environment to provide access to the Portal. But Outlook runs locally. So we decided to use the standard Portal iView to display the Alerts. When you fill the Alert Container with the elements OBJKEY_GUID, OBJKEY_BOR_OBJECT_TYPE, OBJKEY_CRM_OBJECT_TYPE, OBJKEY_METHOD and OBJKEY_LOGICAL_SYSTEM using the Function Module SWC_ELEMENT_SET that provides a direct link to the specific document too.
Best regards
Gregor

Sales Area determination in follow-up ERP Sales order from CRM opportunity

Hi Experts,
Iu2019ve configured everything needed for ERP sales Order to be created as follow-up from CRM opportunity.
sales area in CRM opportunity is correctly determined (but division is disabled)
Sales Org : 1000, Distribution Channel: 10 and Division : 01 (Division is not displayed in opportunity)
But when I created ERP sales order as follow-up document from opportunity, system checks for sales area 1000, 10, 00 (This sales area or Division u201800u2019 doesnu2019t exist in either systems ERP / CRM) and gives a error message.
If you have any idea how sales area determination works in follow-up ERP Sales order please share.
your help will be highly appreciated
Thanks
Manjushail

Hi Christian,
If the service order line items are entittled to service contract , at each item level you will get contract info in contract data tab.
when you transfer these items to confirmation , confirmation item contract data will not have contract information. Only when you enter items in confirmation manually then system will pop up window for selection contract and confirmation items get contract information.
thanks,
Nitin

Enhance ERP Sales Order

Hi Experts,
I'm searching for detailed technical information how to enhance the ERP Sales Order.
Let me describe the scenario:
in ECC the Sales Order is already enhanced in the way that there are some custom fields on Item level under Additional Data B
Now I want to make this fields also available in CRM.
I have already executed the steps descriped in the .pdf attached to OSS 1224179 and enhanced the CRM view ERP_I/ItemDetails with corresponding custom fields.
But two things are not working:
the CRM fields are read-only and they don't display the data from ECC while displaying an already existing Sales Order.
I think I have missed something. Any ideas?
Best regards and thanks in advance,
Sascha

Hi Shaik,
of course it is EHP4.
Any other hints?
Best regards,
Sascha

GATP (APO) Check results in ERP Sales order.

Hi Gurus,
We have a requirement to get GATP results (Product Substitution) into ERP Sales order. Please note this is not CRM Sales Order we are dealing with. We are not able to populate product substitution into schedule line.
According to SAP, GATP/ATP happens automatically unlike CRM sales order which has a "ATP check" button. Standard SAP functionality for ERP SLO doesn't have "ATP" button.
My question is, when the automatic check happens in the background, will the ERP sales order populate the "product substitution" results ( assuming that product substitution is set up in APO) from APO into ERP SLO in the schedule line?
Do we need to integrate APO with CRM for ERP sales order?
For example if the order has requested quantity of 100 and only 60 is available, will APO-ATP/GATP (which happens automatically according to SAP in ERP SLO) populate rest of the 40 with product substitution into the schedule lines
Please advice if any of you guys faced similar issue or have implemented ERP Sales order with GATP check.
Thanks
Shree

Does anyone have an answer to this question. We have the same requirement regarding GATP with ERP Sales Orders in CRM.
Thanks,
Ron

Help needed on the logic used to display ERP Sales order in CRM WEB UI

Hi,
I have a requirement where i need to trigger an activity/workflow in CRM for orders that are created through ERP Salesorder functionality. In the workflow list, we need to give the order description and provide an hyperlink to the order number. on selection of order number, it should display the ERP sales order. To achive this in workflow, i am trying to understand the as-is standard functionality which is available in Agent Inbox search on ERP sales order.This search is getting the ERP orders and on selecting the order it is opening the ERO sales order page. I tried debugging the method GET_MAINCATAEGORY available in the component iccmp_inbox and in the view Inboxsearch.But couldnt really able to crack the logic how it is retrieving the ERP sales order from inbox search. Any pointers on how this is achieved will be of great help.
Thanks,
Udaya

Hi Denis,
very good idea. I thougt myself about that workaround, but it is not really that for what I searched.
I mean the "SAP Query" is a really good standard tool, that are used by many customers. That is why think there must be a standard way to display the SAP Query in the Web UI without using Transaction Launcher.
But it seems that there is no way, except of the transaction launcher or by using an additional analyse system like SAP BI.
By the way do you know a Web UI compoment which enable the user to start reports like SE38?
Regards
Fabian

ERP Sales Orders Types are not visible in CRM WebUI ! ! ! !

Hi All
I am working on CRM 7.0 IDES, I am trying to create an ERP sales order but when I chose create ERP sales order a popup menu with no document types so I am not able to chose the Sales order document type, the CRM and ERP are integrated and the ERP sales Profile is maintained and assigned is there more settings should be done to make them visible?
Regards
Jacopo Francoise

Hi Jacopo Francoise,
Check for the customization in Tr. SPRO path IMG-> CRM->Transactions->Settings for ERP Transactions maintained via CRM.
You should define the ERP sales order profile with your ECC system RFC details. Also read the documents available there.
Hope this will help.
Thanks,
Vikash.

Any pointers on how ERP Sales order are searched in Agent Inbox

Hi,
I have a requirement where i need to trigger an activity/workflow in CRM for orders that are created through ERP Salesorder functionality. In the workflow list, we need to give the order description and provide an hyperlink to the order number. on selection of order number, it should display the ERP sales order. To achive this in workflow, i am trying to understand the as-is standard functionality which is available in Agent Inbox search on ERP sales order.This search is getting the ERP orders and on selecting the order it is opening the ERO sales order page. I tried debugging the method GET_MAINCATAEGORY available in the component iccmp_inbox and in the view Inboxsearch.But couldnt really able to crack the logic how it is retrieving the ERP sales order from inbox search. Any pointers on how this is achieved will be of great help.
Thanks,
Udaya

Hi Udaya,
Calling a Customer Specific R/3 Transaciton was quite easy in CRM 4.0 / 5.0 in the PC-UI Framework using Object Links. You can do that all by customizing and creating a custom method for a BOR Object in Transaction SWO1.
I think I've used CRM_ORDER_MAINTAIN to update the Document Flow. The subsequent activities where created by BAPI_ACTIVITYCRM_CREATEMULTI. I've wrapped all that standard functions in a RFC enabled function module.
It would be possible to provide also a link in the E-Mail to the Manager but the client is using a Citrix environment to provide access to the Portal. But Outlook runs locally. So we decided to use the standard Portal iView to display the Alerts. When you fill the Alert Container with the elements OBJKEY_GUID, OBJKEY_BOR_OBJECT_TYPE, OBJKEY_CRM_OBJECT_TYPE, OBJKEY_METHOD and OBJKEY_LOGICAL_SYSTEM using the Function Module SWC_ELEMENT_SET that provides a direct link to the specific document too.
Best regards
Gregor

Failing to determine sales area in sales order for many BP's(Sold-To Party)

Hi Experts
In SAP CRM version 4.0, when I enter the Sold-to party (BP) in the sales order transaction, for some it determines the sale area automatically and for most of the BP's it is not determining.
The Determination rule is organizational Model.
The determination rule used is 91000141 (ZORGMAN_RA = Organization based on BP and trans.)
Under Container tab in this determination rule, using simulate Rule resolution button, for some BP, it find the agent with green light when I place a BP in the Container element value field but for many BP's, it shows as No agent found.
Org. data profile used is ZORGPROF_RA (Mandatory are sales Org, Dist. Ch, Sales Off.) and has set the above determination rule.
In the Organizational model, the General attributes are country, currency, dist. Ch & division.
So, Why Org determination is working for some BP and not for all.. I've checked each field in BP transaction comparing those BP where the org detrmination is automatic with those where it is not determining...but not able to find a clue also to trace it.
we are introducting a sales order block in BP (under sales tab) for some specific Sold-To party and in webshop when these Sold-to party are tried to place an order then an error message will show that this "Sold-To party has a sales area block".
To achieve this, first the org determination should work automatically for all BP's otherwise for those BP which cannot detrmine the sales area in the sales order transaction will allow to place order (which should not be in our case)
Can any one throw some light in this case..please do ask if you need more clarification in my question.
Thank & Regards
Pravin Babu

Hello Maggie
Thanks for your reply.
I found the cause of the failure, in not determining the sales area automatically in sales transaction for some BP's.
It is due to the BP settings, under sales area view, under organization tab, by pressing 'Choose sale area" button, I can see the sales Organization has uncheck for 'sales' but it is check for all others - shipping, billing, partner, status, Organization.
It is due to -> no data mainatined for the BP under Sales tab, after mainatianing it, I can see the check by pressing the 'choose sale area under organization tab.
Now, in Order transaction, the sale area is determined automatically when I enter the BP.
So this was the reason that some BP's was able to determine the sales area automatically but not for others in the sales transaction.
Regards
Pravin
Edited by: Pravin Babu on Jul 14, 2010 3:49 PM

Do we need IPC in CRM B2B Webshop for creation of ERP Sales order

Hi Experts,
can you pls guide in following scenario in CRM 7.0
We are using CRM B2B WEBSHOP, We are creating ERP SALES ORDER .
We have requirement to display price break up like base price, different discounts, taxes, freights while creation of Sales order on the webshop.
I would like to understand,
1) whether we need IPC to show price breakup in SALES ORDER in CRM WEBSHOP.
2) if yes, do we need enhancement at IPC to display complex discount types on webshop ?
3) do we need to download entire pricing ( customizing +condition records ) from backend ECC to CRM.
If anybody has worked on similer scenario ,requesting to help.
Any points , documents ,step by step guide will be highly appreciated.
thanks in advance,
regards,
PD

Hi,
ipc is inbuilt in Kernel to CRM 7.0
BR,
Darshan

Profiles for ERP Sales Order

Dear experts,
I'm trying to configure our CRM 2007 system (upgraded from CRM 4.0) in order to call ERP Sales Order functions from the the new CRM WebClient UI. The ERP background system is ECC 5.0.
Issue Description:
In standard, we should have 2 default profiles for ERP Sales Orders: DEFAULT and SALESPRO but I can't see them. I think those entries will allow us to call some ERP Sales Order functions from CRM. When I try to recreate them manually, a short dump occurs.
Steps for reconstruction:
1. CRM > Interaction Center WebClient > Business Transaction > ERP Sales Order > Define Profiles for ERP Sales Order
2. Select SALESPRO and double-click on Assign Document Types to ERP profiles in the left menu
3. Select New Entries and select SALESPRO for the ERP Sales Order Profile
4. Select a Document Type using the F4 search. Short dump occurs and can be analysed in the ECC system (SLS_LORD_GET_VALUES_AUART)
Do you have any idea why this short dump occurs?
Thanks in advance
Stephanie

Hi,
see ERP Sales Transaction in CRM 2007 for details.
They say that you can connect only a ECC6.0 to CRM, not any older versions.
Unfortunately I cannot check this statement.
Regards,
Claudia

Material Description is not getting updated in IC-WebClient ERP Sales Order

Hi Experts,
The issue is with ERP Sales Order in IC web client.
Scenerio:1
While creating the Sales order, If we enter a product in Line Item 10 , which is mapped (Product Type) in both the systems(CRM&ERP) . It will take the description for that product correctly. If we enter another product in Line Item 20 , which is not mapped (Product Type) in CRM system (only available in R/3) the description of the previous line Item product (Item 10) inherited to Item 20 instead of taking the description of Item 20.
Scenerio:2
If we enter a product in Line Item 10(as a first Item) , which is not mapped (Product Type) in CRM system (only available in R/3) It will take the correct description for that product . And there is no problem for Second line Item, even though the Second line Item is not mapped (Product Type) in CRM system (only available in R/3)
Technically speaking :The Product which is mapped in both the systems is entered as first line item , this product description is copied for all the line items below (i.e 20,30,40) which are not mapped in both the systems. As and when we entered a mapped product in line Item 50 , It is taking the correct description of Item 50
Kindly advise.
Thanks in Advance,
Raja
Edited by: Raja Parasa on Feb 26, 2010 5:23 AM
Edited by: Raja Parasa on Feb 26, 2010 5:24 AM

Hi Raja,
This looks like a bug.
sorry for not answering ur question.
However, since you are using ERP sales order, i request you to look at my issue in the below thread and answer if you had similar issue.
let me know if i can speak to you in person.
GATP (APO) Check results in ERP Sales order.
thanks
shree

The IC WebClient profile does not have a component 'ERP Sales Order'

Hi CRM Experts,
While creating the ERP Sales Order in web-IC
we have bumped into following error:
"The IC WebClient profile does not have a component 'ERP Sales Order'".
And also we are not able to see sales area data and Plant data in the drop down lists.
we have done the following settings:
1) ERP Sales Order Profile:we have defined ERP Sales Order profile,maintained RFC destinatin and assigned document type to ERP Profile.
2) Business Transaction Launcher: We have defined the Business Transaction Profile and assigned dependent business transaction.
3) We have assigned the Business Transaction Profile to the Navigation Bar Profile.
Please suggest me regarding above error also let us know did we miss any configuration?
Waiting for your valuable inputs.
Regards,
Sree.

Hi Sree,
There is a setting needed for the IC webclient
ERP_SALES_ORDER
you need to define ERP sales order profile and assign it to your ic webclient profile.
And the ERP sales order scenario can only be used with a ERP 6.0 backend system, at least.
Hongyan

Interaction Center Sales with ERP Sales Order

We are in the process of upgrading from CRM 4.0 sp 6 to CRM 2007. We have been using the Web IC and Mobile sales for the last 4 years. In our original CRM 4.0 implementation (which was developed by SAP) we were using the CRM Web IC to create orders with R/3 using a couple of BADI's. We are currently using R/3 4.7 and have plans to upgrade to ECC 6.0 next year. I was just rereading some of the documentation in the upgrade guide and came across the following line:
"The following software units are required for the Interaction Center Sales with ERP Sales Order scenario:
Mandatory: IC WebClient with specific ERP Sales order viewset requires SAP ECC 6.0"
This implies that the standard Interaction Center Sales with ERP Sales Order functionality will not work in our current landscape and that it would only do so when we upgrade to ECC. What options are open to us to get around this? What is the technical reason why this functionality doesn't work with SAP R/3 4.7?
I can't imagine we are the first company to face this problem and I can't imagine everyone upgraded to ECC 6 - so what approaches have people taken to address this issue
Thanks in advance
Eddie

In the last 12 months we upgraded from 4.0 to 5.0 in CRM and went form 46C to ECC 6.0.
In your current landscape you can create orders in the ICWC where the order is created in CRM and replicates to R/3 4.7. You have the replication scenarios X, Y, Z available to you.
Your other option is using the ICWC R/3 order screen where you basically are calling R/3 transaction VA01 and entering the order in the ICWC but the order entry in being done directly into R/3 via your ITS server. Looks almost exactly like VA01 in the gui. The menu bars are a little different.
The ERP order looks like other ICWC screens, is very sharp and users wouldn't know that they are entering the order directly in ECC. We have been using it about 3 months. More Pro's than Con's, if you have user exits in MV45AFZ* the ERP order still uses them (but t-code isn't VA01 if you have condition If statements around t-codes).
Hope this helps,

ERP Sales Order

Hi CRM gurus:
Have any of you implemented the "ERP Sales Order" functionality in CRM?
What are the major pros and cons?

Use the link below to know more about entry of ERP sales transactions in CRM:
http://help.sap.com/saphelp_crm70/helpdata/EN/47/463fc2b61c1a41e10000000a1553f7/frameset.htm
The benefits of one over the other is largely based on the business process requirements. Ex: If the business wants to use Marketing and Web Channel functionalities from CRM but uses ERP for Order entry and Service related functions then ERP Sales Order will be a good choice. There is no straight answer to the question and is largely based on the Business Requirements.
Kalyan

Are ERP Sales Orders supported for B2C Web Channel Scenario in CRM 7.0?

Similar Messages

Maybe you are looking for