Are N97 Owners being "Blagged"?I

Question

I think i really am at the end of my tether.
Having had four replacement N97's i was kind of hoping that v.20 may be the saving grace,in allowing me to own a phone that works.
Nokia knew that certain "Sites" were running countdown's, towards the official launch of v.20.To the best of my knowledge,Nokia made no attempt to refute or deny this.
Surprise, surprise, the software, was "Pulled", and everyone is in the dark.
The N97 should never have been released in it's current guise,v.20 should have been the standard, yet Nokia remain tight lipped, refusing to confirm the official release date.
Nokia know full well, that this software, may settle a lot of owners, but evidently give not one toss, about us consumers.
I wish i had never got my N97, but am stuck with it.
I will never, never, buy a Nokia phone again.

Answer 1

To the OP.
I agree with gnytemare in wishing you good luck. Unlike gnytemare I won't decide what the "...nature of what this site SHOULD be...". In this context, I'll just quote what it says at the top of the Nokia Support Discussions page "These boards are primarily for user-to-user interaction". So thanks for the user interaction, OP.
Like many others, I sympathise with your feelings. After all the discussions surrounding the technical deficiencies with the N97, my lasting dissatisfaction is with Nokia, the company.
I've paid my £500 for the phone too, and I'm fortunate not to have had to return it 4 times, as many others have had to. So I'm living with it. Ok, I'm too scared to use the camera in case I scratch the lens. And I can't trust the GPS (if I watch the screen too much while I'm driving, to make sure I compensate for thge "lag", I'll probably drive off the road). But I've bought an external bluetooth GPS, which works fine. So that's ok then, isn't it?
I've had my N97 since the UK launch day, June 26th, and it's never worked properly. But it's adequate (verging on poor, considering the price tag).
Sillbit invited you to "...Listen to what Nokia actually do say, and go on that, instead of listening to rants and rumours."
Nice words. So what exactly has Nokia actually said? They've not said anything to me. Have they said anything to you, OP? This is the source of many people's frustration - they've not actually siad anything to their customers.
Delboyg informed us that "...Nokia have admitted the problems with the scratched camera lens and GPS antenna, to there credit they are offering to fix those issues". Really? They've not admitted anything to me, or offered me anything. Where exactly is this admission and offer?
I HAVE seen, in a forum somewhere, an alleged discussion, or something similar, where Nokia is reported to have said something of this kind to a member of that forum. Has there been a public statement somewhere by Nokia, which I've missed? Please let me know where I can find it, as I'd like to print it off so that I can take it into a Nokia Care Point / Centre, or whatever, and claim my free repair.
Oh no wait, I already did that. I went into the (claimed) Nokia Care Centre in Solihull, where I was refused access to any of the "engineers". A shop salesman spoke to them (by telephone) on my behalf about these 2 well known N97 faults. This Nokia "admission" was news to them, and I had to explain to them, via the salesman on the phone , what the claimed remedy for these 2 faults was, as reported in that other forum. Then the salesman was kind enough to print off for me, the form on the supportarea of the Nokia website. He also invited me to post the phone to Nokia at Thetford for their attention, as any non-cosmetic repairs were beyond their abilities.
And so it goes on...
Since all my recent experiences with Nokia / Ovi involving their hardware, software, websites, and now customer support, have been ineffectual, frustrating, and stressful, I find it difficult to do anything other than sympathise and agree with the OP.
Gnytemare further informed us that "...Apple, Blackberry and possibly ALL the other smartphones have been through the same troubles.....their approach may be different, but they still have the same probs.". Really? Is that supposed to excuse Nokia for this N97?
I've had my N95 since Nov 2006. Function by function, the N97 doesn't really do anything the N95 doesn't already do. It just does it all more easily, or attempts to. Nokia have had 3 years to develop the N95 into the N97. The others quoted by gnytemare have been playing catchup. There's no excuse for this poor performance by Nokia. And even less excuse for them, like Horation Nelson, to place their telescope to their blind eye and say "Ships? I see no ships.", or "Defects? I see no defects".
It's taken 3 1/2 months for them to (allegedly) admit any defects.
Are they really that stupid? Or that clever?
Hmm...