Are non-Infinity customers being discriminated aga...

I believe this to be worthy of further investigation.
My problem. we've been BT customers for some 5 years. We live in Salcombe South Devon and will probably not see Infinity for some considerable years yet.
We are well out of our BT contract. We also have Freesat HD via a Humax Freesat Twin receiver PVR so lots of viewing choice.
We signed up for BT Vision (Now listed as Unlimited TV) including BT (Unlimited Anytime Plan with line rental) and Unlimited Broadband. So the full package you might say.
We currently pay a total of £55.20 for this and have just received a posted invitation flyer to take Netflix, which reads so confusingly and ambiguos I needed to call the helpline # 0800 9171740 primarily to have the offer explained and to explore my options.
The old BT Vision box died around 14 months ago and it was suggested that I paid £50 for the latest BT YouViuew box that happens to be a quality Humax HDD PVR. This is the current equipment we use.
Like most I am keen to reduce costs where possible and wanted to check the Unlimited TV package as we hardly ever watch any Movies or TV Box sets, Kids or Music these days other than the catch-up TV channels that are provided through the blue BT button on the remote control.
I was advised by BT that I could take TV Essebtial for £2 per month, dropping the TV Unlimited package which costs £12.50 p.m. As I suggested I was liklely to drop the package and move over to Netflix a new package of BB / Phone & TV Essential was suggested effetively reducing my overall monthly bill to £37.34 saving £17.86p.m. 
Obviously I would add £6.99 for HD Netflix, but still a saving to be had.
Taking time to consider this, I check the BT website, which again is not at all clear, and discover a TV Entertainment package offering 20 extra channels, the sort of channels that we really want like Discovery, History, National Geographic etc etc.
But it transpires that I am 'not allowed' this package because I don't have Infinity.
This is the same reason I was given some time ago when I kept receiving many postal invitations to take advantage of the then newly launched BT Sports free of charge as I was an existing BT Broadband customer.
No one has yet explained to me why non-Infinity customers, who are not able to receive Infinty in their area are discriminated against in this way?
I notice that now BT Sport is 'available' to copper Broadband customers, why and when was this change made?
Was it because there was a new marketing tool to prssure non Infinity cutomers to sign up with the tempting new TV Entertainment package? 
This cannot be to do with speed or bandwidth as I am quite capable of streaming all the TV Unlimited HD movies with my current 'old' package without any buffering whatsoever (we have around 14 mb connection speeds through the standard copper broadband)
So why is it that I was descriminated against from enjoying the BT Sports package when that launched, and I am now being descriminated against from not being allowed to subscribe to the BT Entertainment package?
Unless someone can explain the reason for this other than an unacceptable "it's BT's policy", I believe this to be an absolutely unfair practice and possibly even challengeable under trading standards.
Or am I missing something in the ridiculous level of short term discounts, timed offers, comlicaed package combinations etc etc ?

Thanks for the responses, much appreciated.
Just to reaffirm, I am most happy to pay for the latest technology and would love the opportunity to get off 'obsolete' services, but as I mentioned, Infinity is not in our area and won't be until Jan - July 2106 earliest, despite some villages and hamlets 3 - 4 miles away having been Infinity enabled a fair while ago.
Many in the town have lobbied and signed 'Interested' surveys from BT, plus we host a fair sized software company here who would probably organise free beer for a week when we finally get Infinity. So plenty of voiced interest here.
Thanks for the links Telecom89, I checked the multicast availability and I believe our local exchange is enabled, or 'Available' according to the listing. I have a screen shot showing the data but posting here refuses and removes HTML content.
Fact is I receive all HD movies and HD CatchUp TV from BT and never have buffering issues.
According to the BT DSL Checker our exchange is rated at WBC ADSL 2+ - Up to 14 Mbps, WBC ADSL 2+ Annex M - Up to 14 Mbps, ADSL Max - Up to 8 Mbps, WBC Fixed Rate - 2, Fixed Rate - 2, Copper Multicast - Available
If the exchange is Multicast enabled as suggested was needed by zulu17 what is the technical reason for me not being able to recieve the TV Entertainment package?
Sport was 'Not allowed' a yerar ago and now is availabel to us with no apparent change, but now the current 'Not allowed' policy is on the TV Entertainment package. 
It just seems so unfair, if there is no technical / bandwidth reason for this situation, a policy to discriminate in this way hardly promotes customer loyalty, it appears to be more a policy of an organisation that still enjoys a monopoly on services. Do I have a point?

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