Are page creators / owners affected by approval process

I have a user who has created a page. The approval process for a page is setup so a content administrator approves content. However when the page creater adds an item to the page, it does not seem to go through the approval process. Is this a bug?
Orlando Kelly
Cayman Islands Government

Well, the user has to be hiding in there somewhere. How did the user have the access rights to create the page in the first place? They either have to be in a top level portal administration group or have manage rights on the page group level. Both of these will have to be removed
1) Check what groups the user is in by editing the user and scrolling down to the Exisiting Group membership section towards the bottom. Check for membership in DBA, PORTAL_ADMINISTRATION, etc. If any of those are listed, edit the corresponding group and remove that user from the group
2) Edit the page group properties and check what access rights the user has on the page group level. If listed with anything higher than view, remove the user
3) Check the page properties on the specific page in question and verify what access the user has on the page. It should be MANAGE ITEMS WITH APPROVAL
Rgds/Mark M.

Similar Messages

General Approval Process in SSHR

HI all
We are trying to get One way Approval process .That's when an applies or changes in personal forms ,Then it has to go it immediate manager.How to do this ? I need to know how to get this proceess to be done? If we need to use AME,what are basic steps to achieve this. Any suggestions are greatly appreciated.
Cheers
Kumar cs

Hi Kumar
You can set up AME Rules for standard Oracle Self Service Human Resources Transaction Type.
Go to AME Administrator => Approvals
Select Transaction Type => Oracle SSHR
Then create conditions on which you want to initiate your approval process. Base condition will be like your workflow process name and then you can go ahead and add different conditions in different scenarios.
Once you have defined the conditions define the group of persons you want to send the notification for approval or FYI.
and then create the rules by selected conditions and groups.
For detailed configuration you can go through the AME Developer guide at following link.
http://download.oracle.com/docs/cd/B40089_09/current/acrobat/120ameig.pdf
Hope this helps
Gaurav

Approval Process For Journal Entries

We are increasingly being asked to configure approval process for Journal Entries, especially from our larger customers. A move in the right direction was the addition of Stock. However no such addition was mode for journals. Has anyone developed such a solution or can Development give some indication as to where or if this requirement is on the consideration list.
Responses would be appreciated.
Earl

No replies to closed.

Workflow Approve Process

Dear all,
I have a requisition with several lines and all are of different category, running the approval process, notification may be divided into several messages for each approver of each type of category?
Not sure if the Workflow Approval Process can do this!

My knowledge stands in seeded workflow it is not possible.. refer below post if you workout to customize
parallel approvals
Oracle EBS Workflow Options
thanks

Web Page Composer (WPC) – Web page - Approval process

We have requirement with our web publishing environment where we want to stage the web pages for review before they are published for public. Currently, if you develop a web page in Web Page Composer ( WPC ) and click publish to review the content/layout. The page is published for public and included in TRex and can be searchable.
We thought KM Approval process will help resolve this issue. The approval process work very well with the u2018Site Contentu2019 where once author develop the content (article, paragraph etc.) and submit for approval in this case Editor (role). The content under site content folder is not published (not available for public) until approved by Editor.
This same approval process does not work on the Web Page folder. We have exactly same permission/ Service permission setup on the Web Page folder. Even though the u2018Approvalu2019 is turned on the Web Page folder it does not inherit the same to new web pages created or existing web pages in that folder. If we go and turn on the u2018Approvalu2019 on a page then we see a u2018Approvalu2019 button in WPC but when you submit the page for approval it pops up another screen with below message.
Confirm that you want to publish the page. A new version of the homepage will be created and, if appropriate, submitted for approval. Changes to pages not subject to approval are active immediately.
When you confirm this message nothing happens (no workflow kicks off).
I would like to hear if any one has tried the approval process on WPC web pages. If you are not using this process how you are staging the web page for review before publishing to public.
Thanks.

Hi Bertina,
We encountered the same problem couple days back in our environment. There is a SAP note (# 1294833) which details the issue but affected version indicated in this note is different then what we are on so we decided to create a note for SAP.
Below is SAP response for this issues
13.09.2010 - 08:52:12 CET - Reply by SAP
Dear customer,
I can confirm that the issue described in SAP Note 1294833 is indeed
present in EP 7.01 SP4 and is the reason you are currently experiencing
this problem.
Unfortunately, as outlined in the note, there is no workaround
available but our developers have advised me that the fix will be
included in the next patch for KMC WEB PAGE COMPOSER 7.01 SP04.
Hope this helps.

Approval process in Web page composer

Hi there,
We are building static pages using web page composer and trying to implement the KM approval process for those static pages. Now my questions are:
1. What should be the value I need to give for the folders for service permissions (Layout, collaboration,Full control etc...) for anonymous users
2. What should be the value I need to give for the folders for service permissions (Layout, collaboration,Full control etc...) for users with approval authorities
Your help is highly appreciated
Regards,
Ponraj M

Hi,
The approval process has nothing to do with the service permissions. It's regular permissions you should be concerned about, for example: If a user is a permissions owner of a folder then he will be able to skip the approval process or If a user has only read permissions then he will be able to view only approved documents.
Best regards,
Avishai Zamir

Promotion in approval process don't close data at owner.

Hello!
I have a problem in approval process in planning unit hierarchy. I created planning unit hierarchy. When I run approval process, ownership of the process moves to user, which specified in planning unit hierarchy as "Owner". When owner promote approval process to the next user "Viewer" and current position is at "Viewer" tha data couldn't be entered by Owner. But in my situation data don't close to enter at Owner, and he can change the data, which he sent to Viewer. It isn't correct. Why data don't close to enter at Owner, though the current position of approval process at "Viewer"?

From what I have been reading from other posts on this forum, the issue may
be caused by the clear history settings.
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Then '''Tools > Options > Privacy'''.
The button next to '''History''', select '''Use Custom Settings'''.
At the bottom of the page, turn on '''Clear History When Firefox Closes.'''
At the far right, press the '''Settings''' button. Turn on ONLY '''Cache''' and
'''Form And Search History''' leaving the others off.
This is not a cure but will make it easier if Firefox locks up.
'''https://support.mozilla.org/questions/997866?esab=a&s=&r=1&as=s''' {web link}

Question about set approval process on a page.

Dear all,
Here is my scenario:
I created a page for HR department. There are 3 regions (HR Documents, News and Events) on the page for uploading files.
3 workers in HR department are responsible for uploading their files into the 3 regions respectively.
The question is that since each worker is responsible for each region only, is there a way to limit the ADD/UPDATE priviliage for a region to a particular worker so that other workers cannot access them.
Also, can more than 1 approval process be defined on a page such that the ADD/UPDATE actions by the 3 workers can be approved by another 3 supervisors?
thanks
George (HK)

Hey George:
There is no way to do what you seek directly, however, if you make each region a page portlet of a stand alone page, then you can achieve exactly what you seek.
Setup identical blank pages with regions configured however you need (you may want to use a template so changing a region layout or attribute display will automatically apply to each page). Give each user appropriate permissions and setup the desired approval path for each page. In page properties, make sure show as portlet is checked on the optional tab. Move the files form each region to the new pages and add these page portlets to the page where the files are currently located. If you turn on the edit bar for each portlet, the users can add files without having to drill down to the actual storage page
Rgds/Mark M.

925685 - Approval process is not triggered after documents are added

Hi there,
I was wondering if anyone found already a solution for the following problem.
According to SAP Note: 925685 - Approval process is not triggered after documents are added.
Within our SAP application, we want to approve purchase orders for departments based upon the document total.
I was very astonished that employees are able to add a PO which will not trigger an approval stage and after the document is added, they have the possibility to change the document and at the update moment no approval will be started even if the document meets the approval requirements.
Therefore I really want the flexibility to give users the possibility to change their PO.
Meanwhile, documents which are added under approval, are also locked for changes, although this is another question it is also pretty annoying!
I hope anyone has already found a method or work around for the stated problems above.
(We are using SAP 8.8 PL 20)
Thanks in advance.
Kind regards,
Marcel

Hi Kambadasan,
Thank you for your reply
I'm sorry but I know how the approval templates work and they are configured correctly, however as SAP also mentioned in their own Note, this is due to the lack of SBO that SAP has such behaviour.
Hi Gordon,
Thanks for your reply.
Unfortunately I have not found the post you mentioned...
I will post my issue alson on the topic you mentioned.
Hopefully they found a solution or maybe version 8.81 will solve the problem.
Thanks a lot!!
Kind regards,
Marcel

My designs are not showing, how long is the approval process

My designed personas are not showing, how long is the approval process
== This happened ==
Not sure how often
== Next day after uploading

A few days to a week, give or take.

Create Material directly in active area without approval process ( Bypasing Staging)

Hi Experts ,
I have one requirement where Material need to be created directly in active area with out any approval process.
So I need to bypass staging area data store.
Please give your valuable input to achieve that.
Thanks in advance.
Regards,
Samrat

Hello,
From the discussion above, I can understand this is a requirement. However, I would like to understand the reasoning behind this requirement. The whole point behind MDG is to avoid direct creation of master data and instead "govern" the process first. If you are going to create material, then use MM01 directly as Sanjay suggested.
If you are looking for a web-based UI, you are better off looking for a standard Web Dynpro application (or create your own) instead of mis-using the MDG application.
In any case, you can't completely by-pass the staging area. However, you can configure a single-step rule-based workflow such that the material goes into "activation" immediately. Keep in mind that the material will not be available immediately, but will take a few minutes depending on your system configuration until the material is activated completely in the system. Error handling, etc. will need to be done on the MDG layer which could prove to be an unnecessary burden should you decide to go this route.

Can an educational institution that is not accredited use these wonderful tools? I would hope Apple makes this approval process as individual for the educational institutions as they are for the individual student's learn needs and qualifications.ing

I would hope Apple makes this iTunes U approval process as individual for the educational institutions as they are for the individual student's learn needs and qualifications. Can an educational institution that is not accredited use these wonderful tools?

I see that Common Sense Meda offers courses. I don't believe they are an accredited educational institution. Approval may be on a case by case basis so Apple can control the experience. I hope it's open.
I'm more concerned that Apple is excluding accredited educational institutions in many countries.

Exception while setting up approval process

Hi ,
   When I enable the approval process I get the following error .
java.lang.ClassCastException
        at com.sapportals.wcm.control.statemanagement.ApproverControl.isPermissionSet(ApproverControl.java:1620)
        at com.sapportals.wcm.control.statemanagement.ApproverControl.getPermissionWarnString(ApproverControl.java:1603)
        at com.sapportals.wcm.control.statemanagement.ApproverControl.renderAclWarning(ApproverControl.java:1590)
        at com.sapportals.wcm.control.statemanagement.ApproverControl.renderControl(ApproverControl.java:1105)
        at com.sapportals.wcm.control.statemanagement.ApproverControl.render(ApproverControl.java:414)
        at com.sapportals.wcm.control.statemanagement.ApproverCompositeControl.render(ApproverCompositeControl.java:126)
        at com.sapportals.wdf.layout.HorizontalLayout.renderControls(HorizontalLayout.java:42)
        at com.sapportals.wdf.stack.Pane.render(Pane.java:155)
        at com.sapportals.wdf.stack.PaneStack.render(PaneStack.java:67)
        at com.sapportals.wdf.layout.HorizontalLayout.renderPanes(HorizontalLayout.java:73)
        at com.sapportals.wdf.stack.Pane.render(Pane.java:158)
        at com.sapportals.wdf.stack.PaneStack.render(PaneStack.java:67)
        at com.sapportals.wdf.layout.HorizontalLayout.renderPanes(HorizontalLayout.java:73)
        at com.sapportals.wcm.control.layout.HorizontalGroupLayout.renderPanes(HorizontalGroupLayout.java:49)
        at com.sapportals.wdf.stack.Pane.render(Pane.java:158)
        at com.sapportals.wdf.stack.PaneStack.render(PaneStack.java:67)
        at com.sapportals.wdf.layout.VerticalLayout.renderPanes(VerticalLayout.java:74)
        at com.sapportals.wdf.stack.Pane.render(Pane.java:158)
        at com.sapportals.wdf.stack.PaneStack.render(PaneStack.java:67)
        at com.sapportals.wdf.layout.HorizontalLayout.renderPanes(HorizontalLayout.java:73)
        at com.sapportals.wcm.control.layout.HorizontalGroupLayout.renderPanes(HorizontalGroupLayout.java:49)
        at com.sapportals.wdf.stack.Pane.render(Pane.java:158)
        at com.sapportals.wdf.stack.PaneStack.render(PaneStack.java:67)
        at com.sapportals.wdf.WdfCompositeController.internalRender(WdfCompositeController.java:696)
        at com.sapportals.wdf.WdfCompositeController.buildComposition(WdfCompositeController.java:664)
        at com.sapportals.htmlb.AbstractCompositeComponent.preRender(AbstractCompositeComponent.java:33)
        at com.sapportals.htmlb.Container.preRender(Container.java:120)
        at com.sapportals.htmlb.Container.preRender(Container.java:120)
        at com.sapportals.htmlb.Container.preRender(Container.java:120)
        at com.sapportals.portal.htmlb.PrtContext.render(PrtContext.java:414)
        at com.sapportals.htmlb.page.DynPage.doOutput(DynPage.java:237)
        at com.sapportals.wcm.portal.component.base.KMControllerDynPage.doOutput(KMControllerDynPage.java:130)
        at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:129)
        at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)
        at com.sapportals.wcm.portal.component.base.ControllerComponent.doContent(ControllerComponent.java:73)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
        at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
        at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
        at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)
        at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
        at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
        at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
        at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)
        at java.security.AccessController.doPrivileged(Native Method)
        at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
        at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
        at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)
        at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)
        at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)
        at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)
        at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)
        at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)
        at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
        at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)
        at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
        at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
        at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
        at java.security.AccessController.doPrivileged(Native Method)
        at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
        at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
What could be the reason ?
Regards
Deepak Singh

Patricio ,
   The service permissions are as follows . For testing purposes
1) Everyone has Full Control
2) The user with which I have created the repository Manager is the permissions owner
3) The permissions owner also has full control .
I am using a file repository manager where the a folder in a windows OS system based machine has been configured to the portal with File repository manager . The access rights on the folder is complete to the user with which I have logged into that file server and the folder is also shared .
I am at EP6.0 SP15
Any Clue ?
Regards
Deepak Singh

Self Service Form Approval Process

Hello Gurus,
Your help needed urgently! Im using International Global HRMS the self service responsibility, I have a customized form which is being used by the employee to fill in details and then those details need to be approved. So what I wanted to know was which tables hold the approver's data before and after the approval process.
Thanks and Regards,
Tasneem.

You have to add below roles explicitly. If you look at the description of the roles it should show as below to your assigned roles(I am checking on R12)
Approvals Management Administrator -> Role inherits Process Owner role and System Administrator role. Can also create action type and can modify default config variables.
Approvals Management Business Analyst -> Role which gives full access to business dashboard pages. Does not have Default config variable access and Action Type Create Access.
Approvals Management System Administrator -> Role can create, update or delete transaction types. Also inherits System Viewer. Can access Exceptions log and config variables.
If they are inherited, then the description is quite different. Check you have above description for the roles assigned to your user.
I am not really sure whether this resolves the issue but I remember that I did it to avoid the same error earlier.
Regards,
Peddi.

Approved invoices can not be edited - Approval process

Hi Experts -
I have recently raised an incident with SAP about Approval process - the complete message and support reply is as follows - but i believe we need a change in the approval process - if the approval required is only one but you have defined two people (Either or OR) in the approver list - the system should allow the document to be edited if one of the approvers reject it.
please let me know and i believe we need a change in design - unless otherwise a solid reason is given to justify the existing design
10.07.2009 10:32 Description (English) by SRS Manian
     We have created approval procedure for all the invoices which are entered into the system., The
'Accts' user enters the invoice into the system - the invoice comes for approval to 'Manager' user.
When the Manager opens the invoice via Alert window - he/she wants to modify certain information
(lines as well as Sales person) and approve it.
The invoice which gets opened from the alert window - does not allow the user 'Manager' to modify at
all. All the information on the invoice are greyed out.
The system should allow the user 'Manager' to modify the information. Since the manager has full
authorization to the system.
10.07.2009 10:35 Info to Reporter by SAP
     Dear Partner/Customer,
We have received your inquiry and are currently processing it.
You will be contacted with a solution or an update as soon as possible.
For further details regarding the phase your message is in at the
moment please refer to:
http://service.sap.com/%7Esapidb/011000358700000575782007E
Kind regards,
SAP Business One Product Support
10.07.2009 10:59 Reply to Reporter by SAP
     Dear Manian,
Thank you for contacting us.
When the originator sends the document for manager's approval, note that the at that stage, the document is still in the 'Approval Process'. This is because the system is waiting for the 'Manager' to 'Approve or Reject' the document. Hence, looking at the Document, it is still in 'Draft - Pending' Status.
When the document is in 'Draft-Pending' Status, the document is not available for editing, because the system considers that it is still in the waiting process. In your case, the manager cannot edit t he document.
To amend the document, an action is required from the approver either to reject it first. Once rejected, it can be amended and re-sent for approval.
I have checked our knowledge base and noted that there is an article which describes the approval process. Please refer to the Expert on Phone Wiki Article (March 2009) with title: Why a draft documen t in an approval process cannot be modified by the originator?
The link will provide the explanation:
https://www.sdn.sap.com/irj/scn/wiki?path=/pages/viewpage.action&pageid=88735894
I have also attached Notes 1321234 and 1111431 for your reference.
Best regards,
Lorna Real
Support Consultant
Product Support for SAP Business One
SAP Ireland
10.07.2009 11:59 Reply to Support Center by SRS Manian
     Thanks for the reply. The scenario is when the Manager receives the
document for approval, he wanted to edit and add it. Your reply (and
documentations) states that it needs to be rejected first before it is
available for editing. When it is gets rejected - the person who
orignated the document gets an alert and he can edit it. Here the
Manager must get an alert so that he can edit the Rejected document.
When the 'manager' rejects the document, and goes back to the alert
window to open the document - it is still greyed out !!
How does the 'manager' reject the document and edits it ?
regards
Manian
10.07.2009 12:11 Reply to Reporter by SAP
     Dear Manian,
If after the Manager rejects it and still the document is not editable (greyed out), it means that the document may still be in the 'Approval Process'. When it is greyed out, what is the status of the document in the header? Does it say 'Rejected' or 'Pending'?
If it is still in 'Pending' mode, please verify the number of 'Approvers' set in the 'Stages' tab of the 'Approval Template - Setup' window. If there is more than one user listed as 'Approver', and o nly 1 approval is required, the system provides an opportunity to other 'Approvers' to approve or reject the document. If in your case, the number of approvers is 2, and manager 'rejected' it, the sys tem still keeps the document in Pending status as it waits for another approver's decision to reject or approve it.
Also, verify the number of 'Approvals' required. If the number of 'Approvers' who have not rendered their decision is greater than or equal to the 'Approvals' required (e.g. approvers - 2, required ap provals - 2) the system keeps the document within the approval process. This is to allow the other 'Approvers' to decide on the document.
I hope this clarifies the behaviour. If you can provide us a step by step screenshot of the issue, this may help us to provide a more accurate response.
Best regards,
Lorna Real
Support Consultant
Product Support for SAP Business One
SAP Ireland
10.07.2009 12:28 Reply to Support Center by SRS Manian
     Hi:
The status of the document in the Header says 'Pending' and the status
below the document number says 'Suspended' - it is not showing as 'Draft'
Regards
Manian
10.07.2009 12:42 Call to Customer / Partner by SAP
     Performed on: 10.07.2009 10:41:59 (UK)
Contact person: SRS Manian
Status of discussion: Customer not reached
Subject:
Called the partner but currently engaged on another line.
Would like to hold a webex.
10.07.2009 12:42 Reply to Reporter by SAP
     Dear Manian,
I'm trying to call you but there was no response on your mobile.
When the header says 'Pending', then it means the document is still within the approval process. Please check the Approval Template and see the number of approvers and the number of approvals require d.
The number of approvals and approvers may be greater than 1. In this case, the system waits for other approvers to approve or reject the document. Once all the approvers have rejected the document, th en the document will be released and available for editing.
Best regards,
Lorna Real
Support Consultant
Product Support for SAP Business One
SAP Ireland
10.07.2009 18:11 Reply to Support Center by SRS Manian
     Hi:
Thanks for the reply - i tried this and found out the following:
1 - In the approval templates - we had mentioned number of approvals
required as '1'.
2 - in the number of approvers - we had mentioned two users
Though the template requires only one approvals (Either or OR) the system
expects both of them to approve or reject -
Can u please let me why is this behaving like this - or is this is the
way it is designed ? - if this is the way it is designed - i beleive it
is wrong - weneed to give a solution to the customer
regards
Manian
11.07.2009 05:52 Reply to Reporter by SAP
     Dear Manian,
Thank you for the information. The behaviour is a current system definition documented as per Note 1321234. I have attached the said Note for your reference. When only 1 approval is required and there are 2 or more persons are allowed to approve the document, the document does not get automatically rejected when 1 person 'rejects' it. The system waits for other approvers to render their decision b ecause a person may still approve or reject the document.
The design is not an application error. If you would like to change this design, please post your requirement in our SAP Business One Product Development Collaboration
forum. You can find the forum in this link:
/community [original link is broken]
The forum is beingmoderated by members of the Solution Management team specialized in certain areas, according to the folder you are in. Partners can impact the design of specific features by posting suggestions and feedback at this forum. Kindly refer to Note 1028874 which describes more on the above process.
As the request will be handled through another process, we kindly request that this support message be closed.
Thank you for your understanding.
Best regards,
Lorna Real
Support Consultant
SAP Product Support for SAP Business One
SAP Ireland
11.07.2009 09:02 Reply to Support Center by SRS Manian
     Hi Thanks for the reply - however, the solution given doesnot address the
problem we are beingfaced with our client
Is there a Development Request we can raise so that this problem is
addressed in future
I am going ahead and confirming this Message though
regards
Manian
11.07.2009 10:04 Reply to Reporter by SAP
     Dear Manian,
Thanks for the information. I understand the customer's requirement. As previously mentioned, please log a development request in this link:
/community [original link is broken] This is from Note 1028874.
Unfortunately,we at the support centre does not have access to the list of development requests. Hence, kindly follow the process in Note 1028874.
I'm sending the message back to your side for confirmation.
Best regards,
Lorna Real
Support Consultant
Product Support for SAP Business One
SAP Ireland
SAP Notes
Number     Short text
0001035200
Issue can be solved via existing documentation
0001111431
Deleting rejected draft documents.
0001167635
Maintenance Policy (L)
0001321234
Status of a document rejected within the Approval Process.

Hi Gordon - thanks for the reply - i am sorry i never realized that the message i raised could be messed up like this - the following is a clear message with some paragraphs:
Hi Experts - I have recently raised an incident with SAP about Approval process - the complete message and support reply is as follows - but i believe we need a change in the approval process - if the approval required is only one but you have defined two people (Either or OR) in the approver list - the system should allow the document to be edited if one of the approvers reject it. please let me know and i believe we need a change in design - unless otherwise a solid reason is given to justify the existing design
SRS Manian We have created approval procedure for all the invoices which are entered into the system., The 'Accts' user enters the invoice into the system - the invoice comes for approval to 'Manager' user. When the Manager opens the invoice via Alert window - he/she wants to modify certain information (lines as well as Sales person) and approve it. The invoice which gets opened from the alert window - does not allow the user 'Manager' to modify at all. All the information on the invoice are greyed out. The system should allow the user 'Manager' to modify the information. Since the manager has full authorization to the system.
Reply to Reporter by SAP Dear Manian,
Thank you for contacting us. When the originator sends the document for manager's approval, note that the at that stage, the document is still in the 'Approval Process'. This is because the system is waiting for the 'Manager' to 'Approve or Reject' the document. Hence, looking at the Document, it is still in 'Draft - Pending' Status. When the document is in 'Draft-Pending' Status, the document is not available for editing, because the system considers that it is still in the waiting process. In your case, the manager cannot edit t he document. To amend the document, an action is required from the approver either to reject it first. Once rejected, it can be amended and re-sent for approval. I have checked our knowledge base and noted that there is an article which describes the approval process. Please refer to the Expert on Phone Wiki Article (March 2009) with title: Why a draft documen t in an approval process cannot be modified by the originator? The link will provide the explanation:
https://www.sdn.sap.com/irj/scn/wiki?path=/pages/viewpage.action&pageid=88735894
I have also attached Notes 1321234 and 1111431 for your reference. Best regards, Lorna Real Support Consultant Product Support for SAP Business One SAP Ireland 10.07.2009 11:59
Reply to Support Center by SRS Manian
Thanks for the reply.
The scenario is when the Manager receives the document for approval, he wanted to edit and add it. Your reply (and documentations) states that it needs to be rejected first before it is available for editing. When it is gets rejected - the person who orignated the document gets an alert and he can edit it. Here the Manager must get an alert so that he can edit the Rejected document. When the 'manager' rejects the document, and goes back to the alert window to open the document - it is still greyed out !! How does the 'manager' reject the document and edits it ? regards Manian
Reply to Reporter by SAP
Dear Manian, If after the Manager rejects it and still the document is not editable (greyed out), it means that the document may still be in the 'Approval Process'. When it is greyed out, what is the status of the document in the header? Does it say 'Rejected' or 'Pending'? If it is still in 'Pending' mode, please verify the number of 'Approvers' set in the 'Stages' tab of the 'Approval Template - Setup' window. If there is more than one user listed as 'Approver', and o nly 1 approval is required, the system provides an opportunity to other 'Approvers' to approve or reject the document. If in your case, the number of approvers is 2, and manager 'rejected' it, the sys tem still keeps the document in Pending status as it waits for another approver's decision to reject or approve it. Also, verify the number of 'Approvals' required. If the number of 'Approvers' who have not rendered their decision is greater than or equal to the 'Approvals' required (e.g. approvers - 2, required ap provals - 2) the system keeps the document within the approval process. This is to allow the other 'Approvers' to decide on the document. I hope this clarifies the behaviour. If you can provide us a step by step screenshot of the issue, this may help us to provide a more accurate response.
Best regards,
Lorna Real Support Consultant Product Support for SAP Business One SAP Ireland
Reply to Support Center by SRS Manian
Hi: The status of the document in the Header says 'Pending' and the status below the document number says 'Suspended' - it is not showing as 'Draft'
Regards
Manian 10.07.2009 12:42
Reply to Reporter by SAP
Dear Manian,
I'm trying to call you but there was no response on your mobile. When the header says 'Pending', then it means the document is still within the approval process. Please check the Approval Template and see the number of approvers and the number of approvals require d. The number of approvals and approvers may be greater than 1. In this case, the system waits for other approvers to approve or reject the document. Once all the approvers have rejected the document, th en the document will be released and available for editing.
Best regards,
Lorna Real Support Consultant Product Support for SAP Business One SAP Ireland
Reply to Support Center by SRS Manian
Hi: Thanks for the reply - i tried this and found out the following: 1 - In the approval templates - we had mentioned number of approvals required as '1'. 2 - in the number of approvers - we had mentioned two users Though the template requires only one approvals (Either or OR) the system expects both of them to approve or reject - Can u please let me why is this behaving like this - or is this is the way it is designed ? - if this is the way it is designed - i beleive it is wrong - weneed to give a solution to the customer
regards
Manian
Reply to Reporter by SAP
Dear Manian,
Thank you for the information. The behaviour is a current system definition documented as per Note 1321234. I have attached the said Note for your reference. When only 1 approval is required and there are 2 or more persons are allowed to approve the document, the document does not get automatically rejected when 1 person 'rejects' it. The system waits for other approvers to render their decision because a person may still approve or reject the document.
The design is not an application error. If you would like to change this design, please post your requirement in our SAP Business One Product Development Collaboration forum.
You can find the forum in this link:
/community [original link is broken]
The forum is being moderated by members of the Solution Management team specialized in certain areas, according to the folder you are in. Partners can impact the design of specific features by posting suggestions and feedback at this forum.
Kindly refer to Note 1028874 which describes more on the above process.
As the request will be handled through another process, we kindly request that this support message be closed. Thank you for your understanding.
Best regards,
Lorna Real Support Consultant SAP Product Support for SAP Business One SAP Ireland
Reply to Support Center by SRS Manian
Hi Thanks for the reply - however, the solution given does not address the problem we are being faced with our client Is there a Development Request we can raise so that this problem is addressed in future I am going ahead and confirming this Message though
regards
Manian
Reply to Reporter by SAP Dear Manian,
Thanks for the information. I understand the customer's requirement. As previously mentioned, please log a development request in this link:
/community [original link is broken]
This is from Note 1028874.
Unfortunately, we at the support centre does not have access to the list of development requests. Hence, kindly follow the process in Note 1028874. I'm sending the message back to your side for confirmation.
Best regards,
Lorna Real Support Consultant Product Support for SAP Business One SAP Ireland

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